Itunes can't see my backups/backup not working properly

For some reason my copy of itunes does not seem to back up properly. The back up seems to run but then I can't see my backup under the preferences/devices tab.
I have a PC
It is an iphone 3G
I have reinstalled itunes following apples instructions.
It is not related to my phone as I have had 3 and the problem persists.
It does not persist with new users (I have itunes installed on another user account and it backs up fine).
In addition this copy of itunes has serious trouble updating my phone. It will download the software then crash every single time. I have to updating using another user version of itunes.
I have started the conflict resolution process but nothing seems to have worked so far and thought I would try here before taking the step of rebuilding my itunes library.
I am extremely frustrated.

Not answered but too old.

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