Itunes can't talk to ipod - PC Format

I recently purchased a used iPod (it was bought new in 4/05). My son also has an ipod. We wanted to have separate content on each ipod so I set up different accounts on our PC.
My son's ipod has never had problems connecting to iTunes.
When I connect to iTunes, I get the following message: Another user on this computer is using the iPod software, iTunes is unable to communicate with this iPod. Please ask the other user to log out.
This happens when I sign on to the computer, so I know that no one else is using the iPod software.
I have occasionally been unable to disconnect and reconnect the iPod and get iTunes to recognize the iPod, but I cannot figure out what makes the difference. My PC does recognize the iPod.
I hope this makes sense as I am a bit frazzled trying to figure this out.

Hi Kathy and welcome to Apple Discussions.
You see this message because of iTunes' incompatibility with XP's Fast User Switching feature. If you disable it, the problem should go away.
Go to Start/Control Panel/User Accounts then 'Change the way users log on and off' and remove the checkmark from Fast User Switching.
Fast User Switching in Windows XP is not supported

Similar Messages

  • I did the update today and now itunes can't see my ipod, uninstalled iTunes and all the recommended things, nothing has worked

    I did the update today and now itunes can't see my ipod, uninstalled iTunes and all the recommended things, nothing has worked.
    It worked just fine last weekend. I have windows 8.1 and a brand new pc, new iPod also, the new Nano. now after the update today, iTunes says iPod has been detected but could not be indentified properly. I can see it in windows. I tried the reset on the iPod also. what else can I do?? HELP

    uninstalled iTunes and all the recommended things
    Doublechecking. Have you tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

  • Why does it say itunes can not contact the ipod update server because you are not connected to the internet when i am connected to the internet?

    why does it say itunes can not contact the ipod update server because you are not connected to the internet when i am connected to the internet? i need to update my ipod i even changed the LAN settings and it stilll doesnt work

    Have you seen this article?
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    B-rock

  • ITunes can't read my iPod touch

    Help me iTunes can't read my iPod touch

    If this is not the problem then what do you mean by "can't read"?
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X

  • ITunes can´t read my iPod touch 4g

    My iTunes can´t identify my iPod, i uninstalled and installed iTunes like seven times, I also installed and older version, I had been reading all the comments on the support center and I can´t connect it to itunes, my computer does read it, but iTunes does not, and it only appears a pop up from iTunes that says "This iPod can not be used, because you haven´t installed the software. Run uTunes installer to uninstall iTunes, and then; install a 64 bit version of iTunes" I already did what that pop up told me like 10 times, and I can not read it, please help me. (Windows 8 64bit version) THANKS

    If this is not the problem then what do you mean by "can't read"?
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X

  • ITunes can't not recognized ipod nano5 when I after installing 10.5.1.42

    iTunes can't not recognized ipod nano5 when I after installing 10.5.1.42

    used the following prompts:
    netsh winsock reset catalog
    netsh int ip reset reset.log hit
    And it work properly.
    Thanks a lot !

  • Ubuntu, Windows, and iTunes can't see my iPod. What can I do?

    I have an iPod 5g and i have been messing around with it and i discovered the problem of iTunesLock preventing me from accessing the iPod and putting itself back on. Well in a stroke of genius I deleted the Play Counts and iTunesLock files also trying to see if that would stop iTunesLock from reappearing every time i plug in my iPod.
    Now my computer (running Ubuntu 7.10) does not see it at all. Also windows does not see it, until i remove it then it says my iPod is corrupted, but when i connect it, iTunes denies any knowledge of seeing it.
    I tried to use this website to help and it did nothing for me.
    http://www.macworld.com/article/38851/2004/09/trubipod.html
    Right now when i turn it on it shows the "Connect to computer. Use iTunes to restore iPod."
    then it goes into disk mode. Strangely, even in disk mode neither windows nor Linux can see it.
    I went into the diagnostics menu and everything seems to check out fine.
    i know there is a .Trash-matthew file on the iPod and i have a great suspicion that if i can get on the iPod and see the hidden files then i could just put the file back.
    Also BIOS does see it so I don't think its completely bricked yet.
    I am using linux but I have access to Windows Vista. So I can work in either format.
    for those versed in Linux here are some commands and their outputs for you to use:
    This is the immediate output of dmesg
    [CODE]matthew@matthew-laptop:~$ dmesg | tail
    [ 4127.628000] scsi 9:0:0:0: Direct-Access Apple iPod 1.62 PQ: 0 ANSI: 0
    [ 4127.632000] sd 9:0:0:0: [sdb] 58605120 512-byte hardware sectors (30006 MB)
    [ 4127.632000] sd 9:0:0:0: [sdb] Write Protect is off
    [ 4127.632000] sd 9:0:0:0: [sdb] Mode Sense: 68 00 00 08
    [ 4127.632000] sd 9:0:0:0: [sdb] Assuming drive cache: write through
    [ 4127.632000] sd 9:0:0:0: [sdb] 58605120 512-byte hardware sectors (30006 MB)
    [ 4127.636000] sd 9:0:0:0: [sdb] Write Protect is off
    [ 4127.636000] sd 9:0:0:0: [sdb] Mode Sense: 68 00 00 08
    [ 4127.636000] sd 9:0:0:0: [sdb] Assuming drive cache: write through
    [ 4127.636000] sdb:
    [/CODE]
    This is the output of dmesg after it has been connected for like 5 or 10 minutes
    [CODE]matthew@matthew-laptop:~$ dmesg |tail
    [ 9694.884000] Buffer I/O error on device sdb, logical block 0
    [ 9775.112000] sd 19:0:0:0: [sdb] Result: hostbyte=DID_ERROR driverbyte=DRIVEROK,SUGGESTRETRY
    [ 9775.112000] end_request: I/O error, dev sdb, sector 0
    [ 9775.112000] Buffer I/O error on device sdb, logical block 0
    [ 9853.396000] sd 19:0:0:0: [sdb] Result: hostbyte=DID_ERROR driverbyte=DRIVEROK,SUGGESTRETRY
    [ 9853.396000] end_request: I/O error, dev sdb, sector 0
    [ 9853.396000] Buffer I/O error on device sdb, logical block 0
    [ 9933.328000] sd 19:0:0:0: [sdb] Result: hostbyte=DID_ERROR driverbyte=DRIVEROK,SUGGESTRETRY
    [ 9933.328000] end_request: I/O error, dev sdb, sector 0
    [ 9933.328000] Buffer I/O error on device sdb, logical block 0[/CODE]
    Realizing it wasn't mounted tried to mount it and got this response:
    [CODE]matthew@matthew-laptop:~$ sudo mount /media/sdb
    [sudo] password for matthew:
    mount: can't find /media/sdb in /etc/fstab or /etc/mtab[/CODE]
    I tried to fdsk it and got this:
    [CODE]matthew@matthew-laptop:~$ sudo fdisk /dev/sdb
    last_lba(): I don't know how to handle files with mode 40755
    You will not be able to write the partition table.
    Unable to read /dev/sdb[/CODE]
    The last thing that I tried was mkfs.vfat /dev/sdb2:
    [CODE]matthew@matthew-laptop:~$ mkfs.vfat /dev/sdb2
    mkfs.vfat 2.11 (12 Mar 2005)
    ]/dev/sdb2: No such file or directory[/CODE]
    Any input would help would be greatly appreciated.

    Try these:  iPhone, iPad, or iPod touch: Device not recognized in iTunes for Mac OS X, http://support.apple.com/kb/TS1591

  • ITunes can't work with iPod without entering passcode

    I'm trying to get my new iTunes on my new laptop hooked up to my old iTouch. When I plug it in a window pops up on iTunes that says that iTunes can't connect to my iPod because it's locked with a passcode and I need to type in my passcode before it can be used with iTunes. This iPod isn't synched to this iTunes and I don't want to sync it quite yet. If I type in my passcode will it sync this iPod to my new iTunes? Will I lose all my music off my iPod?

    Problem solved. The harddisk was formatted and Windows and iTunes re-installed. Hopefully this problem won't appear very soon.

  • ITunes can't see my iPOD Music

    iTUnes can'r see mhy Fifth Gen iPOD Music
    Posted: Mar 25, 2007 1:12 AM
    Click to reply to this topic Reply email Email
    I keep my laptop music on an external drive. Today the drive accidentally got disconnected and thus iTunes (latest version Win XP) does not recognize it. OK, simple I thought and so I went into ADVANCE and set the directory to:
    G:\My Music\iTunes\iTunes Music
    No change in iTunes not recognizing the tunes.
    I have keep iTunes Music organized and Copy to iTumes checked.
    Help!

    Not answered but too old.

  • ITunes can't read my iPod Video 5th Generation

    Hey guys,
    So my iPod was messed up for a while back, but I managed to reset/restore it so it's basically at a clean slate. Now when I plug it into my computer, it shows the normal "Do not disconnect." screen and it even shows up on My Computer.
    The problem is: iTunes can't read it. It shows nothing on the side panel of iTunes. I tried doing all the device manager things and everything seems to be good. I have an iPod Nano 3rd Generation and it works perfectly well on my iTunes when I plug it in.
    Any suggestions on how to get my iTunes to read my iPod Video 5th generation?

    Watcha,
    I haven't had any of these problems yet, but getting ready to download the newer version of Itunes. I have a HP Pavilion PC-based laptop with Windows 7, and also an IPOD Video 5th Gen. So I really hope I won't get any problems. Sorry I didn't have any solutions and hope your problems were solved.

  • Itunes can't read my ipod because it's locked.

    my ipod must be restored each time the battery runs out. Now it has a lock code and itunes can't read it. I have to enter the code in the ipod but it doesn't work. What I should do?

    Connect the device to your iTunes library in recovery mode using the instructions in the Apple support document below and restore it to factory settings.
    http://support.apple.com/kb/ht1808
    B-rock

  • How come iTunes can play OGG but iPod don't?

    Hi,
    a few files failed to transfer to my just recently bought iPod, all of them OGG.
    However, iTunes can play OGG with no problems...
    Why is this? this seems pretty illogical...
    Regards,
    Leo

    this seems pretty illogical...
    Not that much.
    Itunes uses Quicktime to play audio/video/etc files and I do not think Quicktimes has native support for the vorbis codec (Ogg). Sure thing you have the codec in your PC or installed the Xiph QuickTime Components, so QT can play these files.
    The ipod, in the other hand, does not include these codecs in its OS.
    Hope that helps.

  • ITunes  can't see other Ipod synced by another computer.

    I have another IPod that is used by someone else. She wants it erased and it needs to be updated, but they are having problems with their dial up connection. It keeps saying that it has to be updated first. I said that I would try it on my computer. But when I hook it up, my ITunes doesn't see it. ( It doesn't show up on the left side, under devices ) If I plug in my Ipod, it shows up. How do I get ITunes to see both her Ipod and mine on my computer?

    ok, so i just tried my sisters iPhone & it doesnt work either...so it must be some kind of connection issue arising from my PC & not a problem with the iPod Touch or the Remote program..does anyone think i need to make any adjustments to my router settings?
    i ran a diagnostics on iTunes & it passed all tests

  • Windows and itunes can now see my ipod!!

    Hi
    Chris... any anyone else interested
    I have managed to get my ipod to work with windows and itunes. but at a cost. some of my music and movies will not coppy back ontot he ipod and chkdsk of C:\ showed many errors in the itunes directory. these files worked previously so my conclusion is that updating has somehow corrupted files and ipod update software on the ipod itself.
    Heres what i had to do
    1. My pod was showing version 1.0 even though I had version 1.2 previously. this may have been due to the attempt at a re-set from advice given on the forum for trying to get reconnection (5R's) so i wanted to re-run updater.
    2. ipod updater (found in C:\program files\ipod) could not run due to previous topics posted (ipod ejected after 10 seconds without update and drive diappears from 'my computer'). so...I uninstalled itunes 7.2, and reinstalled itunes 6. To do this I had to rename my current library 'itunes 7.02 old' to avoid the 'itunes cannot continue to install as your library was created in a later version' error message.
    3. Itunes 6 still did not recognise itunes and kicked it off windows too just like before. The difference was however that this time running ipod updater from C:\program files\ipod\.... allowed it to update from the previous installer and this set the ipod back to version 1.1 but obviously during this process all items on the ipod were deleted. This update was allowed despite the drive not showing up in 'my computer'?
    4. plugging in the updated ipod opened itunes and at last the ipod icon appeared and the drive remained in windows. I updated to software version 1.2 and itunes 7.02
    5. I then went into c:\......my music\itunes and renamed the current library 'itunes' to '7.02' and my previously renamed 'itunes library 7.02 old' back to 'itunes'
    6. on restarting itunes my whole old library was reinstated.
    there were 68 problems and an empty 'movie' folder was seen as 'corrupt' by windows. CHKDSK on C drive removed any corruption. Everything else seems to be updating ok....my purchased games, movies, audio etc...
    So in summary if you are stuck in the loop of being unable to restore an old itunes due to having a new library or not being able to use the previous ipod updater to restore your ipod follow the steps above and all should be ok.
    this does not solve the cause however so any comments on what may have happened would be most appreciated.
    Matt/Alan

    Hey there MattSK123,
    Thank you for your question. It sounds like you are unable to see either of your devices in the sidebar of iTunes after a recent update. A number of issues could cause this type of behaviour, and would recommend starting with the troubleshooting from the article named:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    If the issue is not resolved, I would next re install iTunes from either of the following articles depending on the version of Windows you have:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/ht1923
    Or
    Removing and Reinstalling iTunes and other software components for Windows XP
    http://support.apple.com/kb/ht1925
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • Itunes can't "read' my iPod.

    When ever iTunes tries to update my iPod with the latest CDs I've transfered it says that "The iPod cannot be updated. The disnl could not be read or written to." What does this mean. I've transfered CD's to my iPod before. HELP!

    Here, please read this for your solution:
    Disk cannot be Written Too -
    http://docs.info.apple.com/article.html?artnum=301267

Maybe you are looking for