Itunes cannot connect to installer program

my itunes version is 10.6 and i am trying to update the program.
every time I've tried to it says
"The feature you are trying to use is on a network resource that is unavailable
Click OK to try again, or enter an alternate path to a folder containing the installation package 'itunes.64.msi' in the box below"
Every time i hit ok it says the path i have cannot access the file yet i can go in and start the file up.
i have reinstalled 3 times and it still loads the 10.6 version verses the latest version

"The feature you are trying to use is on a network resource that is unavailable
Click OK to try again, or enter an alternate path to a folder containing the installation package 'itunes.64.msi' in the box below"
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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ITunes cannot connect to Internet and iPad backup takes Forever

Hi, I have a workstation, high end Windows 7, PC, everything works perfect except the iTunes.. here's my story:
iTunes cannot connect to internet, nor can iTunes Store. I tried "Run Diagnostics" from Help menu, it showed "internet connection verified" green light BUT "Secure link to iTunes Store Failed" Red Light.
Then I thought, lets check other Apple App, Safari.. which couldn't load google for a long time and didn't even show any error, anyway, so I quit and uninstalled it.
I connected iPad for backup, it started all fine. At "Step 2 of 7" backing up, the loading/copying bar came half way up and stayed there for more than 20 hours. So, I quit that too. (Maybe, this is a different problem or connected, im not sure.)
I also checked the setting in Norton Firewall and made sure iTunes was allowed full access. Internet is working perfect in all the other applications, even "Apple Software Update" is working fine, checking for updates and everything. I have latest version of iTunes by the way.
THEN, I uninstalled everything Apple, left no trace of Apple in Program Files, and reinstalled iTunes. STILL SAME PROBLEM!!! Can anybody help? What could've happened, 'coz it used to work just fine before.
Thanks Guys!

start itunes.
update podcasts - no response.
click on store - no response.
use diagnostics for connectivity - no response.
sometimes, when i stop itunes from trying to connect, i will get an error code 11222

Reader 9.2 on "Win 7 cannot connect to mail program"

Running Win 7 and have to use Windows live mail. When try to send a pdf page from Reader 9.2, I get the message "cannot connect to mail program".
Anyone have an answer to this problem? I've checked knowledge base and other forums, have not found a work around yet,

Sorry, meant to say 9.2.0.61 is the iTunes version.

ITunes cannot connect to my iPad because pairing record is missing.

This is a one month old iPad that I just upgraded to ios 5 before I used it. I don't know if the problem is in the upgrade.
When I did the upgrade, the message "iTunes cannot connect to the iPad because the pairing record is missing" came up. I figured I would call AppleCare in the morning. Yesterday I hooked the iPad up to the computer and it paired fine with iTunes (at least it showed in the left column under devices) but did not show up in My Computer as being hooked into a USB port. Now today it says that it can't pair with iTunes. Any ideas of what I do before I make an appointment with the Genius desk? I'm on the west coast and AppleCare hours are not compatible with my schedule. Wish I would have known it wasn't 24/7 before I purchased it.

This helped after all other fixes wouldnt
delete "itunesDB" and "itunesCDB" using this program
http://www.i-funbox.com/
See this video http://youtu.be/ZwTtqinbogQ
It works.

HT1923 when I connect my ipod touch to itunes and unknown error pops up saying itunes cannot connect to ipod. how can I fix this?

I recently updated my ipod touch to the new IOS version. Now when I go to connect my ipod touch to my itunes, an unknown error pops up saying that my itunes cannot connect to my ipod. Can anyone help me please??

See/follow this discussion.
when I plug in my itouch to my pc has the following error appear - select the program to launch this program - either microsoft word or my camera/scanner. I purchased items from itunes and it won't let me place them on my itouch. PLEASE help!!!

I cannot update ios as it says itunes cannot connect to internet, but it is

Hi everybody, please help me. I've been trying to update my ipad for ages. When i click update it says itunes cannot connect to internet, but it is and it works for iphone and ipod, it's just the ipad. tried with security settings as well, but it doesn't work. did the connectivity test and it says itunes cannot connect to internet...it is connected

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
 Cheers, Tom

TS4062 Ever since I uploaded the new itunes version, I've been getting this message when I plug in my ipod. "itunes cannot connect to this iphone. An unknown error occured 0XE80000065." Does anyone have a solution.

This is the error I get. I did not find this on the itunes webpage...
"itunes cannot connect to this iphone. An unknown error occured 0XE80000065." Does anyone have a solution. I am not connecting an iPhone, but an iPod. I cannot therefore sync my iPod to my iTunes.

Hi prolough,
Here is a link that should help:
http://support.apple.com/kb/TS3221
Cheers,
GB

Please Help!!! 'iTunes cannot connect to iphone update software server'

I cannot 'Restore' iPhone 3G to pass on to my fiance, after she kindly allowed me to get a new iPhone4 because iTunes 'cannot connect to iphone update software server'. I have tried both our laptop and desktop - both connecting to the internet fine - but neither will connect to the iTunes store nor update servers!!
Not sure what to try next, have tried setting up new user to no avail.
I have followed the support guidance and I am not connected through proxy.
Diagnostics reported as follows:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc. Dell DV051
iTunes 9.2.1.5
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.2.0 (214.3)
iTunes Serial Number 098625257EFAC14A
Current user is an administrator.
The current local date and time is 2010-07-25 12:16:28.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
Intel(R) 82915G/GV/910GL Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {F45A9B15-8BE6-4964-8534-71947B51A91B}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.77
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: No
DHCP Server: 255.255.255.255
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers: 192.168.1.1
192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-07-25 10:25:45.
** Device Connectivity Tests **
iPodService 9.2.1.5 is currently running.

Right, I'm going to try something, if this works, then this'll probably fix a lot of iTunes problems.
1: Make sure your whole iTunes database is backed up.
2: Uninstall iTunes, then run "Revo Uninstaller", this will remove ALL traces of iTunes from you computer, not your library.
I've found out that when un-installing or re-installing over a previous version of iTunes will carry over some problems from previous versions, or even create problems. Registry leftovers can be a problem also. Completely removing iTunes using "Revo Uninstaller" then re-installing will have the same effect as installing iTunes from a fresh OS install. Typically iTunes should be problem free when installed totally fresh.
3: Re-install the correct version of iTunes fresh and try again.

Ipad is disabled connect to itunes but i connected it and there was a popup saying itunes cannot connect to ipad because it is locked with a passcode. You mus enter the passcode on the ipad before it can be used with itunes. but i couldnt enter my passwor

my ipad is disabled and it said ipad is disabled connect to itunes but i connected it and was restoreing it and then there was a popup and it said itunes cannot connect to ipad because it is locked with a passcode. and you must enter the passcode on the ipad before it can be used with itunes. But i couldnt even write the passcode on my ipad cause it was disabled. What should i do now????

Follow the instructions on this page to reset your iPad : http://support.apple.com/kb/HT1212
Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.

TS1398 iTunes , cannot connect to server. At both, my fathers and at my place, with both, his iPad1 and my iPad 3

Started out with "Text Plus" triple charging me. Gave up on them. iTunes sent me an email with the receipt of all 3 charges with "report a problem" under each purchase. I clicked on it and that's when I had on my screen "cannot connect to server". This happens with both my iPodtouch 4 th gen. & my new iPad3 , both are WiFi. This also happens at my place and my fathers, with my products and the iPad 1 WiFi I gave to him. I can get on my iTunes but can't buy anything. I can sync . Please someone help, Sue

I just now did what you said and now it says; iTunes, cannot connect to iTunes store.
Very puzzling indeed, I contacted iTunes the other day and Derrick told me to go to Apple , I did and they said their support community has dealt with this problem before and now I am here. I think I am going to sync my iPad with iTunes for the 8th time and see if that does anything, it's been about 24 hrs. Since I did it last. Thank you for your help,Sue

My ipod is in recovery mode and my itunes cannot connect to the server what do i do?

my ipod is in recovery mode and my itunes cannot connect to the server what do i do?

Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

HT1212 my ipad is disabled permantly and i dont want to loose my pictures i keep going through the 5 steps and each time it says "itunes cannot connect to ipad because it is locked with a passcode" WHAT DO I DO PLEASE HELP ME. thank you. sorry about spell

my ipad is disabled permantly and i dont want to loose my pictures i keep going through the 5 steps and each time it says "itunes cannot connect to ipad because it is locked with a passcode" WHAT DO I DO PLEASE HELP ME. thank you. sorry about spelling.

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. If you did not do step 4 properly, start all over again.

HT3204 my itunes cannot connect to the internet

my itunes cannot connect to the internet

I don't use windows, don't you have a help folder...go there, enter firewall, look for how to disable...you can try to update with just your ant-virus disabled, but if your firewall is still active it most likely won't work.

ITunes cannot connect to iPhone because pairing record missing

I was able to connect my iPhone to iTunes once and was able to sync. Now i recieve a message saying: iTunes cannot connect to my iPhone because the pairing record is missing. What do I do?

BPH108,
I had the same exact issue. What solved this for me was to unplug my phone, shut down ITunes, shutdown my phone (Not just shut down but hold the home and lock button until it shuts off), start my phone back up and start ITunes back up. Then when I plugged my phone back in it worked like a charm!
Hope this helps!

Itunes cannot connect to iphone because iphone is locked and in lost mode

what should i do as the message on computer read as ''itunes cannot connect to iphone because iphone is locked and in lost mode''

vineetvasudeva wrote:
what should i do as the message on computer read as ''itunes cannot connect to iphone because iphone is locked and in lost mode''
Then take it out of Lost Mode the same way you put it into Lost Mode: via the Find My iPhone App or www.icloud.com.

Itunes cannot connect to installer program

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