ITunes cannot connect to ipod software update server - help?

I needed to restore my ipod (again) and downloaded the latest version of iTunes to do this. Unfortunately since the update I can no longer seem to connect to the update server / music store or Track Names function and am left with no way of restoring or updating my ipod. I've tried the following:
- Reseting the ipod over and over again
- Checked / unchecked the Automatic LAN settings Box
- Looked in the Drivers folder for the music store isp (it wasn't there)
- Added "Open DNS" addresses to my router - did nothing.
- Checked the Diagnostics function on the new iTunes which tells me everything is running fine except the unsuccessful attempts to connect to anything iTunes related!
- Tried installing a previous iTunes but I'm told my computer already has a previous version!
I love the way this website addresses the problem directly, but sadly if it doesn't work for you there's literally no-where to go! Does anybody know what I can do to solve this problem?
All the best.
ipod 30GB photo   Windows XP Pro  

Shut down any firewall you have running... Norton, Zone alarm, whatever you have, restart iTunes and try again. If that doesn't work take a look-see at this, http://docs.info.apple.com/article.html?artnum=302182

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    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Dell Inc. Inspiron 545
    iTunes 10.5.2.11
    QuickTime 7.7.1
    FairPlay 1.13.37
    Apple Application Support 2.1.5
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 4.0.0.97
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 0044A8C403578DE0
    Current user is an administrator.
    The current local date and time is 2011-12-16 20:41:03.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., ATI Radeon HD 4300/4500 Series      
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.5.2.11 (x64) is currently running.
    iTunesHelper 10.5.2.11 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:          {CA751758-A3D4-4D96-B62D-BA2AB81D1EC2}
    Description:          Realtek PCIe FE Family Controller
    IP Address:          192.168.1.100
    Subnet Mask:          255.255.255.0
    Default Gateway:          192.168.1.1
    DHCP Enabled:          Yes
    DHCP Server:          192.168.1.1
    Lease Obtained:          Fri Dec 16 19:42:19 2011
    Lease Expires:          Sat Dec 17 19:42:19 2011
    DNS Servers:          192.168.1.1
                        194.168.4.100
                        194.168.8.100
    Active Connection:          (none)
    Connected:          No
    Online:                    No
    Using Modem:          Yes
    Using LAN:          No
    Using Proxy:          No
    SSL 3.0 Support:          Enabled
    TLS 1.0 Support:          Enabled
    Firewall Information
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    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
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    Same problem here.
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    Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
    Dell Inc. Precision WorkStation 690
    iTunes 10.5.2.11
    QuickTime 7.7.1
    FairPlay 1.13.37
    Soporte para aplicaciones de Apple 2.1.6
    Biblioteca de actualización del iPod 10.0d2
    Controlador CD 2.2.0.1
    DLL controlador CD 2.1.1.1
    Dispositivo móvil de Apple 4.0.0.97
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    Número de serie de iTunes 00C8A974237EDB40
    El usuario actual es un administrador.
    La fecha y la hora local es: 2011-12-16 15:54:41.
    iTunes no se ejecuta en modo seguro.
    La composición acelerada de WebKit está activada.
    Compatible con HDCP.
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    Información de pantalla de vídeo
    ATI Technologies Inc., ATI FireGL V3400 (Microsoft Corporation - WDDM)
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    NVIDIA, NVIDIA Quadro 2000
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    **** Pruebas de conectividad de red ****
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    Descripción:          Broadcom NetXtreme 57xx Gigabit Controller
    Dirección IP:          192.168.1.71
    Submáscara de red:          255.255.255.0
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    DHCP activado:          Sí
    Servidor DHCP:          192.168.1.254
    Concesión obtenida:          Fri Dec 16 15:27:30 2011
    Caducidad de la concesión:          Sat Dec 17 15:27:30 2011
    Servidores DNS:          192.168.1.254
    Conexión activa:          LAN Connection
    Conectado:          Sí
    Conectado:                    Sí
    Módem en uso:          No
    LAN en uso:          Sí
    Proxy en uso:          No
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    Se ha podido establecer conexión con iTunes Store para realizar compras.
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    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 2.0.5.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 003DB3100363E3C0
    Current user is not an administrator.
    The current local date and time is 2011-06-16 17:03:57.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA NVS 3100M
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.3.1.55 (x64) is currently running.
    iTunesHelper 10.3.1.55 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:          {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
    Description:          Intel(R) Centrino(R) Advanced-N 6200 AGN
    IP Address:          192.168.0.3
    Subnet Mask:          255.255.255.0
    Default Gateway:          192.168.0.1
    DHCP Enabled:          Yes
    DHCP Server:          192.168.0.1
    Lease Obtained:          Thu Jun 16 16:54:56 2011
    Lease Expires:          Fri Jun 17 16:54:56 2011
    DNS Servers:          192.168.0.1
                        68.94.156.1
    Adapter Name:          {610821DE-0532-4C65-839B-B74B65859FBA}
    Description:          Intel(R) 82577LM Gigabit Network Connection
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Wed Dec 31 16:00:00 1969
    Lease Expires:          Wed Dec 31 16:00:00 1969
    DNS Servers:
    Adapter Name:          {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
    Description:          Bluetooth Device (Personal Area Network)
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Wed Dec 31 16:00:00 1969
    Lease Expires:          Wed Dec 31 16:00:00 1969
    DNS Servers:
    Active Connection:          Broadband Connection
    Connected:          No
    Online:                    No
    Using Modem:          Yes
    Using LAN:          No
    Using Proxy:          No
    SSL 3.0 Support:          Enabled
    TLS 1.0 Support:          Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-06-16 15:35:33.

  • TS1814 what about if I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."

    I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."

    Hey ksgrech,
    I found the following information which may be of assistance in troubleshooting this error on a Mac:
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    Furthermore, you may want to refer to this article (error 3194):
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Cheers!,
    Matt M.

  • I have been trying to restore my ipod on itunes but a lil box always pops up saying that my ipod software update server cannot be contacted what do i do i need help i feel like i tryed evrything plz help???

    i been trying to restore my ipod on itunes but a lil box always pops up saying that my ipod software update server cannot contacted i feel like i tryed everything idk what to do i need help

    Try:
    - Powering off and then back on your router.
    -iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

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