ITunes cannot connect to the iTunes store

Well since i have updated to the latest version, my itunes hasnt been working. and it has been like this for a numerous number of weeks now and is really frustrating!
It says every time i try to get on it:
"iTunes could not connect to the iTunes store
Make sure your connection is active and try again"
I've tried so many different things to try and get it connecting but as you can see my internet is working fine as i am posting this on the forum!
these are my diagnostics:
Microsoft Windows Vista Home Basic Edition Service Pack 1 (Build 6001)
Acer Aspire 5315
iTunes 9.1.1.12
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.1.3
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.1.2 (214.3)
iTunes Serial Number 54D7884D9BCDD914
Current user is not an administrator.
The current local date and time is 2010-05-19 17:06:27.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
The drive G: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {69EF9BF1-67BF-4AA4-9D87-5F3FE1FC8E17}
Description: T-Mobile
IP Address: 10.215.102.215
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers: 149.254.192.126
149.254.192.126
149.254.201.126
Adapter Name: {FE1C92BE-2D70-4AD8-81E1-2E1C6D2A8009}
Description: Broadcom NetLink (TM) Fast Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: T-Mobile
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-02-08 15:33:59.
** iPod/iPhone Connectivity Tests **
iPodService 9.1.1.12 is currently running.
iTunesHelper 9.1.1.12 is currently running.
Apple Mobile Device service 3.0.1.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPod touch running firmware version 3.1.2
Serial Number: 1E847QJT201
** iPhone/iPod touch Sync Tests **
Sync tests completed successfully.
So if anyone at all can help i would be truly grateful!
Thanks

Okay, so I've tried this, and it didn't work:
1.C drive/user folder/your username/app data/local/applecomputer folder/(delete cache file here)/then enter itunes folder/(delete itunesprefs here).
2. C drive/user folder/your username/appdata/roaming/applecomputer/itunes folder(delete itunesprefs here).
I then clicked Ituneson my desktop, accepted the agreements, let it auto configure, said yes to auto arrange folders, all my music was still there. Clicked itunes store and VIOLA!
*BUT THEN I FOUND THIS, AND IT WORKED!!!!!!!!!!!*
*None of these solutions works for me. Not sure how many others have the issue I've been having with Win7, but I found that you could fix the connectivity problem like this:*
*Control Panel/Internet Options/Advanced Tab, click "Reset Internet Explorer Settings"*
*When that's done, start iTunes. This seems to be a recurring problem when I switch between networks and VPNs between work and home. Since I can't seem to solve it, I switched to Firefox, but iTunes is sensitive to the IE problem.*
*THANK YOU solidifier !!!!!!!!!!!!!!!*

Similar Messages

  • When trying to connect to itunes store, I get message "itunes cannot connect to the itunes store"

    When trying to connect to itunes store, I get message "itunes cannot connect to the itunes store"

    same here for Windows Seven, it also says "The network connection timed out"  Been like this for days.

  • HT201209 I keep getting a 3212 error; iTunes cannot connect to the iTunes store, howver i have internet connection.  How can i fix this problem?

    I keep getting a 3212 error; iTunes cannot connect to the iTunes store, however i have internet connection.  How can i fix this problem?

    Hello achaie,
    We've an article which details troubleshooting steps that can help get iTunes reconnected to the iTunes Store.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    Allen

  • I get " itunes cannot connect to the itunes store. the network connection has timed out" im connected to the internet no doubt. whats up?

    i get " itunes cannot connect to the itunes store. the network connection has timed out" im connected to the internet no doubt. whats up?

    Try temporarily disabling your firewall and see if you are then able to access the iTunes store.

  • ITunes cannot connect to the iTunes Store. The network connection refused

    I guess this ends my relationship with the itunes store. Cannot connect despite following the boards recommended fixes, certificate changes, clock changes.
    anyone else having issues connecting to the itunes store?

    SO we rule out Winsock provider issue.
    Can you try these entries in command prompt (Run as Administrator for Win7/Vista) one at a time?
    ipconfig /release
    then
    ipconfig /renew
    restart computer
    ipconfig /flushdns
    totally shut down computer then restart.
    netsh winsock reset all
    restart computer
    Now test your iTunes again. If that does not work, uninstall your Antivirus program and test again.

  • Itunes cannot connect to the Itunes store Unknown error occurred (-3212)

    I have unistalled and resinstalled 7.0 itunes many times and it only works the 1st time after the install. Once I shutdown my PC and start up again I can no longer connect to the itunes store. When I do Diags it does not see my network adapter yet I cannot connect to the LAN and WEB with no problem with any other program. Any ideas?

    http://support.apple.com/kb/TS4123

  • ITunes cannot connect to the iTunes store unknown error (-9808)

    Whenever I try to make a purchase on iTunes the above message comes up. Does anyone have any idea what it means and how I can fix it? Any help would be great, thanks

    The top 3 fixes to itunes error 9808 seem to be
    1) Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok and fire up iTunes.
    2) The culprit was Norton. The users are set up as Admin and Standard. I have Parental Controls turned on in both Vista as well as Norton. Admin users had no problems connecting to iTunes. Standard users would get the error. I had to go to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.) in order for the standard users to be able to connect.
    3) close iTunes if you have it open right now. Then go to C:/Documents and Settings/username/Local Settings/Application Data/Apple Computer/iTunes. Delete or cut the preferences.xml file which contains your iTunes preferences. Then go to C:/Documents and Settings/username/Application Data/Apple Computer/iTunes and delete or move the preferences.xml file. For Mac users, there is only one file you must delete or move a to a new location and is located at User > Library > Preferences > com.apple.itunes.plist. Restart iTunes and it will recreate those two (or one) files with the default settings. Feel free to set your preferences back to what they were and then connect to the iTunes store and enjoy!
    Norton is the main culprit for iTS not working after an itunes upgrade, so try #2 first.

  • WiFi-itunes "Cannot connect to the itunes store".

    When trying to connect to itunes I get the message I don't have Wi-Fi but I show in settings that I do have Wi-Fi. Problem is I show I have Wi-Fi in settings but have the edge showing and no Wi-Fi bars?

    Thanks, but my phone shows a checkmark next to a Wi-Fi that is active and available but I don't show the WI-fi fan symbol that it is connected. I have taken the phone to different W-Fi areas that show I am connected but and still the same problem. If I go into settings, then Wi-Fi I show a Wi-Fi network, then click on netweork and show the IP address and Subnet Mask information so, I assume I am connected to this network? I was wondering if there was a software problem or if there was something else that I am missing here, or could try. Originally, I thought it was a itune problem but my phone sinc's fine and apparently my phone just is not accessing an available Wi-Fi connection.

  • ITunes cannot connect to the Music Store, iTunes cannot connect to the Music Store

    I have tried to upgrade, but all software is as up to date as it will let me. Can I add RAM to it? Can I install the latest OS? And more importantly; I would like to put Office on thos, as well as a few simple apps for my son. How can I do this? I miss iTunes!!!

    Hi, and welcome to Apple Support Communities.
    Which exact iBook model is it?
    You can choose from this list:
    http://www.everymac.com/systems/apple/ibook/index-ibook.html
    How much RAM is currently installed?
    Which version of iTunes is it running now?
    Do you have the original Install and Restore disc(s) that came with the iBook when it was new?
    Do you have the Mac OS X 10.4 Install disc?
    You cannot install the latest Mac OS on any iBook. Sorry.
    An older version of Office may work, but may not be necessary.

  • Itunes cannot connect to the itunes store.............check your connection

    i have follow all trouble shooting there is ....
    i have tried configuring it and what ever advise there was....
    i am the only one having this issue....

    Hi Tehteh
    I hear your frustrations!
    have you tried adding c:\program files\itunes as an exception to your anti-virus program and to any firewalls that you have running?
    this seems to have worked for many people including myself (i have AVG Free and Comodo firewall on XP)

  • I get a message that my ipad and iphone cannot connect to the iTunes store. I have tried to sync books to my iPad and iphone and i get the message that I cannot connect to the iTunes store and thus cannot sync a book to my books app. Why?

    I get a message that my ipad 2 and iphone 5 cannot connect to the itunes store when I try to sync a book to my book app. Although, when I click "store" both are able to access the itunes store. Why is this? Also I tried to open a book that was synced and a message that I did not have enough memory to load this book popped up--when I know that I have well over 40gb of memory left in my ipad and over 16gb left in my iphone. The message that I cannot connect to the itunes store is strange that it offers no option and I have to hit OK to get out and use my ipad or iphone.

    Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
    If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and changing the date to a few months (or maybe a year or two) in the future and then re-trying

  • Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store (iTunes could not connect to the store. An unknown error occurred (0x80096004))?

    Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.

    Try this...
    Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
    cmd /k netsh winsock reset
    Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
    You should get something similar to this:
    Reboot the computer and the problem should be resolved.
    If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
    tt2

  • How can i solve "Cannot connect to the iTune Store" issue on my iPhone?

    Hi,
    Frequently i'm getting alert message (Cannot Connect to the iTune Store) while use my valid Credential on iPhone 4 (even Itunes application) Setting-> iTunes & App Stores->. but same credential accepted other iPhones too why not in my iPhone 4. same way others Apple ID wouldn't accept in my iPhone 4. how can i solve this problem? please suggest me.
    Thanks in Advance,
    Suresh Balakrishnan.

    Take a look at these instructions:
    http://www.digitaltrends.com/mobile/how-to-make-ringtones-for-iphone/

  • How can I get into updates in the app store on my ipod touch.  I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch.  I am told that it cannot connect to the itunes store

    How can I get into updates in the app store on my ipod touch.  I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch.  I am told that it cannot connect to the itunes store

    See thes previous discussions:
    App Store Updates (but only Updates)...: Apple Support Communities
    Apps suddenly don't update: Apple Support Communities

  • Cannot connect to the itunes store following update of itunes

    Have just updated my itunes on my Windows 7 (64 bit) computer. Now I cannot connect to the itunes store. Have checked firewall settings, all OK. My daughters computer (also windows 7 64 bit) is still working OK, but HAS NOT got the latest version of itunes updated. Have other people had this problem with the latest update? There are no error messages. Just hangs there for a while then apple logo appears at the top with a blank screen. The black tool bar is also devoid of options.
    Has anyone managed to work out why and how to fix this?

    I had to use an additional command:
    netsh winsock reset catalog
    [hit enter]
    netsh int ip reset reset.log
    [hit enter]
    Reboot.
    My iTunes can now connect to the store.  Hope that helps someone.

Maybe you are looking for

  • How to install Ilife 09 on new OS X lion installation?

    I made a clean installation of OS X lion. I didn't buy iLife '11 but still work on iLife '09. Because of the fact I didn't do an upgrade but a clean install I of course lost my iLife '09 suite. Can I reinstall it from the original max os X dvd's? How

  • How can i get newly added contacts for a Mailbox User in Exchange Server 2013

    Hi all, I need to synchronize contacts in Exchange Server and Sugar CRM Application, for that i need to get newly added contacts for a User in Exchange Server 2013 by using EWS Managed API. I know how get the list of all contacts for a particular use

  • Mac Mini i5 Radeon 6630M - Recommend LCD 22" Display?

    Hello, I have space to go up to a 22" widescreen LCD display.    Can someone recommend a 22" or so LCD display for this gen mac mini with Radeon 6630M video adapter that is good for font rendering?   (my current LCD doesn't seem compatible for good f

  • Partitioned tables or views

    Hi All I have around 5-6 tables in which data will be transformed and put everyday. All these tables will contain data for around 6 source systems. The transformations and loading into tables happen at different times for the different source systems

  • Need Help 6700 Slide

    Hi Everybody Please i need some help with my new 6700s after one week i transferred all of my files through switch from my SE s500i and now when I Open any text message or bluetooth message   nothing happens please need help