Itunes cannot detect and play my mp4 movie file. any suggestions..?
i tried dragging the movie file into itunes and selecting from the file select menu on the top left corner of itunes, but it still can't be detected. the format is in mp4 format so what went wrong..?
can't also...
Error -2041: an invalid sample description was found in the movie
that's what appeared on screen when i tried opening with Quicktime..
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Microsoft Windows 8 x64 Business Edition (Build 9200)
Hewlett-Packard HP Pavilion g4 Notebook PC
iTunes 11.0.2.26
QuickTime not available
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0116B83009FC5BA0
Current user is not an administrator.
The current local date and time is 2013-03-19 21:29:56.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 102972d87e159603ee6a64fcec3e408b
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {B17D9219-7E1D-40CE-BAC6-420714253A52}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {66304A8E-7EBA-4CAA-B2BF-A8AEF04C5A68}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {43659E23-A7AF-4613-BF73-52663D28FCA9}
Description: Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Mar 19 20:53:56 2013
Lease Expires: Wed Mar 20 20:53:56 2013
DNS Servers: 192.168.1.1
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Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
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DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
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Online: Yes
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Using LAN: Yes
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Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
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iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
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No FireWire (IEEE 1394) Host Controller found.
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I was thinking about why the songs arent importing and I feel that its either, A) the format of the files has changed since you last imported them, or B) you may need to rebuild the iTunes library.
Here is an article about doing just that:
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http://support.apple.com/kb/ht1451
Re-creating the iTunes Library file
Note: After re-creating your library, any devices that you sync with iTunes (Apple TV, iPod, iPhone, iPad) will see your iTunes library as a new library and will completely resync. The next sync with such a device will take longer and may reset some options since your rebuilt library isn't familiar to the device.
1. Quit iTunes.
2. Locate your iTunes folder (this is the folder that contains the iTunes Library and iTunes Library.xml files).
Operating System
Default location of iTunes Folder
Mac OS X
/Users/[your username]/Music
Microsoft Windows XP
\Documents and Settings\[your username]\My Documents\My Music\
Microsoft Windows Vista
\Users\[your username]\Music\
Microsoft Windows 7
\Users\[your username]\My Music\
3. Open your iTunes folder.
4. Drag the "iTunes Library.xml" or "iTunes Music Library.xml" file to the Desktop. If neither is available, learn how to add files back to the Library (because the XML file is not available, playlists and other information will not be available).
5. Drag the following file from your iTunes folder to the Trash:
Mac OS X
"iTunes Library" or "iTunes Library.itl"
Microsoft Windows
"iTunes Library.itl"
6. Open iTunes.
Important: Do not add any content into iTunes at this point (such as by purchasing something from the iTunes Store).
7. Choose File > Library > Import Playlist.
8. Navigate to the "iTunes Library.xml" file on the Desktop.
Mac users: Click Choose.
Windows users: Click Open.
If your Podcasts list in iTunes is empty after following these steps, learn how to add them back into iTunes.
Regards,
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Hi, I have the problem which iTunes cannot detect my iPhone 4s. I tried the steps you have provided in your troubleshooting, but it won't work for me because the Apple Mobile Devilce is perfectly installed on my windows. However, the driver "Microsoft teredo Tunneling adapter" has a yellow exclamation mark, which i believe means it's not installed correctly or something is wrong with it. This driver is under the Network Adapters (Please see picture below).
This is what happens when I connect my iPhone 4s to my laptop (Windows 7 Starter 32-bit)
1. The phone charges it's battery
2. I can open it in My Computer and import/export media files.
In iTunes
3. It start to sync until step 3 then stops.
4. The iPhone option with an arrow appears beside the iTunes Store, but when the arrow is clicked it disappears.
I hope you can provide me a solution for this problem.
Thanks,
RalphHi ralphagir,
Welcome to the Apple Support Communities!
For your iTunes issue with it not recognizing your iPhone, I would go ahead and suggest deleting iTunes and all of its components from your Windows computer and installing fresh.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
As far as the arrow button that you click and the iPhone disappears, it sounds like you may be clicking on the eject button. Please take a look at the following article for information on the eject button in iTunes.
Safely disconnect iPod
http://support.apple.com/kb/HT1853
Have a great day,
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TS1538 my itunes cannot detect iphone because of itunes library.itl
my itunes cannot detect iphone because of itunes library.itl
hiroishi wrote:
my itunes cannot detect iphone because of itunes library.itl
Bull manure.
Want to try again? Or maybe read and use the troubleshooting in the article which your ridiculous statement was posted from?
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