Itunes cannot detect Outlook contact, etc, on Windows 8.1

iTunes cannot detect Outlook contact, etc, on Windows 8.1

Found solution on web : uninstall iTunes & all Apple-related apps, delete all Apple-designated folders from <user>/AppData/..., restart PC, download & reinstall iTunes, finish installation without starting iTunes, restart PC, run iTunes and connect iPhone to PC. Sync starts and Outlook can be found under the Info section. Contacts sync-ed without problem. Calendar refuses to sync. Still searching for solution to this remaining problem.

Similar Messages

The iTune cannot detect my iPhone. I have already tried all methods suggested, including re-installling iTune, re-activating Apple Mobile Device, plugging in various USB ports, and etc. I use windows 7. How can I solve this?

The iTune cannot detect my iPhone 4S. I have already tried all methods suggested, including re-installling iTune, re-activating Apple Mobile Device, plugging in various USB ports, and etc. I use windows 7. How can I solve this?

The new cable is completely new, and my computer can detect the phone as a drive, and battery charging is ok. So I believe the USB cable works properly. It is so weird that just iTune itself cannot detect the phone, and it is of the most updated version. What else can I do? Thanks.

TS1538 Hi, I have the problem which iTunes cannot detect my iPhone 4s. I tried the steps you have provided in your troubleshooting, but it won't work for me because the Apple Mobile Devilce is perfectly installed on my windows.

Hi, I have the problem which iTunes cannot detect my iPhone 4s. I tried the steps you have provided in your troubleshooting, but it won't work for me because the Apple Mobile Devilce is perfectly installed on my windows. However, the driver "Microsoft teredo Tunneling adapter" has a yellow exclamation mark, which i believe means it's not installed correctly or something is wrong with it. This driver is under the Network Adapters (Please see picture below).
This is what happens when I connect my iPhone 4s to my laptop (Windows 7 Starter 32-bit)
1. The phone charges it's battery
2. I can open it in My Computer and import/export media files.
In iTunes
3. It start to sync until step 3 then stops.
4. The iPhone option with an arrow appears beside the iTunes Store, but when the arrow is clicked it disappears.
I hope you can provide me a solution for this problem.
Thanks,
Ralph

Hi ralphagir,
Welcome to the Apple Support Communities!
For your iTunes issue with it not recognizing your iPhone, I would go ahead and suggest deleting iTunes and all of its components from your Windows computer and installing fresh.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
As far as the arrow button that you click and the iPhone disappears, it sounds like you may be clicking on the eject button. Please take a look at the following article for information on the eject button in iTunes.
Safely disconnect iPod
http://support.apple.com/kb/HT1853
Have a great day,
Joe

Windows 8 and iTunes cannot detect iPhone

Hi, I am using Windows 8 and iPhone 4S. Recently both Windows and iTunes cannot detect my iPhone. I have tried uninstalling and reinstalling the latest iTunes and related software, but no use. I tried follow this article http://support.apple.com/kb/TS1538 , but in doing the step "If the Apple Mobile Device USB Driver is not listed", replugging the device, I still can't find Apple iPhone in Device Manager.

Hi, I have run the diagnostics and this is the result.
Microsoft Windows 8 x64 Business Edition (Build 9200)
Hewlett-Packard HP Pavilion g4 Notebook PC
iTunes 11.0.2.26
QuickTime not available
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0116B83009FC5BA0
Current user is not an administrator.
The current local date and time is 2013-03-19 21:29:56.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 102972d87e159603ee6a64fcec3e408b
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {B17D9219-7E1D-40CE-BAC6-420714253A52}
Description:          Bluetooth Device (Personal Area Network)
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 08:00:00 1970
Lease Expires:          Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name:          {66304A8E-7EBA-4CAA-B2BF-A8AEF04C5A68}
Description:          Microsoft Wi-Fi Direct Virtual Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 08:00:00 1970
Lease Expires:          Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name:          {43659E23-A7AF-4613-BF73-52663D28FCA9}
Description:          Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
IP Address:          192.168.1.3
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.1
DHCP Enabled:          Yes
DHCP Server:          192.168.1.1
Lease Obtained:          Tue Mar 19 20:53:56 2013
Lease Expires:          Wed Mar 20 20:53:56 2013
DNS Servers:          192.168.1.1
Adapter Name:          {CDCA5430-75A2-4270-B5C3-181137F729B5}
Description:          Realtek PCIe FE Family Controller
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 08:00:00 1970
Lease Expires:          Thu Jan 01 08:00:00 1970
DNS Servers:
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-03-19 21:23:25.
**** Device Connectivity Tests ****
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPhone 4S running firmware version 6.1
Serial Number:          C39H7QQMDTD7
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

The older version of itunes cannot be removed. contact your technical support group.

need help with itunes 12.1
my itunes was working just fine on my windows 7 pro PC.
Update 12.1 popped up and I clicked download and install and now all of my itunes is gone.
I uninstalled all Apple software packages, and also pain stakingly went thru my registry line by line and deleted all references to itunes, apple, quicktime, etc., then downloaded fresh downloads of the installer and each time I get just about to the end of the installer and a window pops up and says
"the older version of itunes cannot be removed. contact your technical support.
So, I tried downloading the previous version 11.4 and 10.7 64bit installers and then the system won't even get started doing an install when the system responds...
"a newer version of itunes is already installed", and the installer quits.
I have cleaned my registry now about 5 times, I ran all of the apps to clean my PC of all of the apple and itune files. I am an administrator on my PC. I also went as far as creating a second administrator and switching under that account and still get the same responses.
I have removed any attached external drives and tried the installer.
I have tried to install itunes under a different folder location instead of the default C:\Program Files directory.
I have tried to install via the Apple Software Upgrade utility as well as direct downloads of the installers.
All of my music is gone.
When I run the installer now, all of the other apple software files install ok, with the exception of itunes. It gets nearly complete when the "older version" error comes up then I notice it backs off the installation and no files or directories are created.
There is nothing in the Control Panel 'Add/Remove Programs' as far as iTunes, their are no directories or files, yet it still sees a old version of itunes referenced in some file on the pc.
I ran a couple of utilities such as CCleaner, Everything, Revo Uninstaller and Registry Reviver, as well as going thru regedit line by line for hours to remove references to apple and itunes - all still with the same results.
Either I get a 'the older version cannot be removed' or 'a newer version of itunes is already installed'
very frustrated.
anyone have a installer that will complete ignoring any errors?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
tt2

HELP! iTunes Cannot Detect iPhone~

i am using Windows Vista with my 1.1.2 iPhone & iTunes 7.5
iTunes cannot detect my iPhone when i plug it via the USB cable to my computer, while Vista can detect it and i can access the photos inside iPhone with the link my computer\Apple iPhone\Internal Storage\DCIM\100APPLE.
the interesting fact is that when i turn off the "program control" (a function in my firewall, ZoneAlarm). iTunes can then detect the iPhone can they can sync(ringtones, music, contacts successfully get into iphone)!
if i switch on the "prgram control" in zonealarm after they sync, disconnect iphone and reconnect it, an error message will be shown, something like "iTunes cannot connect to iPhone [^2], unknown error (0xE8000001)"
if you know what happening, please HELP!!!
thanks for your time!!!

Obviously it's an issue with ZoneAlarm. Why not contact their support or post on their forums? May be a common problem. Or maybe look for a different firewall/security software.

My itunes cannot detect my ipod touch 5g. How do I fix this?

My itunes cannot detect my ipod touch 5g. How do I fix this?
All I know is that my itunes has not been updated. If this is the problem, I tried to close and reopen the program but the "update" popup isn't popping up anymore and I'm not sure where I can manually update it myself.
Please help!
Thanks

The 5G (iOS 6) require 10.5 or higher
Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.6.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
iTunes 10.7 or later7 (free download from www.apple.com/itunes/download)

TS1368 itunes cannot detect iphone due to the error 0xE8000012

itunes cannot detect iphone due to the error 0xE8000012

For windows read http://support.apple.com/kb/TS1538
For mac read http://support.apple.com/kb/ts1591

ITunes cannot detect may iPhone and My iPad.

iTunes cannot detect my iPhone and iPad. When i connect the device iTunes said" This iPhone cannot be used because the required software is not installed.Run the iTunes installer to remove iTunes,then install the 64-bit version of iTune". When i done that, iTines still not detech the device. i'm using windows 7 64-bit and i'm already installed iTunes-64 bit version. Please help me..

Refer to this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538

Trying to update to latest Itunes. Get almost through the installation and get a message that old version of Itunes cannot be removed, contact local support group. What is up?

trying to update to latest Itunes. Get almost through the installation and get a message that old version of Itunes cannot be removed, contact local support group. What is up?

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

TS1538 my itunes cannot detect iphone because of itunes library.itl

my itunes cannot detect iphone because of itunes library.itl

hiroishi wrote:
my itunes cannot detect iphone because of itunes library.itl
Bull manure.
Want to try again? Or maybe read and use the troubleshooting in the article which your ridiculous statement was posted from?

HELP! itunes cannot detect ipod shuffle

My itunes cannot detect ipod shuffle after connected to the device.
The ipod shuffle is newly brought.
I cant even set up and try to open it!

Hello Sunmera,
Congratulations on your new iPod shuffle! I would be concerned too if my iPod shuffle was not appearing in iTunes. I found an article with steps you can take to resolve this issue:
iPod not appearing in iTunes
http://support.apple.com/kb/ts3716
Thank you for using Apple Support Communities.
Best,
Sheila M.

After trying all kind of possible solutions Itunes cannot connect to the store. Windows 7

after trying all kind of possible solutions Itunes cannot connect to the store. Windows 7

With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

I need help syncing my contacts between Outlook and iPhone using iTunes. I followed the steps given and ended up with just email addresses showing in my contacts even though I have phone numbers and snail mail in my Outlook Contacts. Using Windows 7

I need help syncing my contacts between Outlook and iPhone using iTunes. I used the knowldge document and set it up to transfer my Outlook contacts to the iphone using itunes.
In contacts on the iphone I only see the email addresses.
Yet in Outlook I have email, snail mail and phone numbers.
I followed the knowledge document from iphone.
I did it once, didn't work so deleted all the contacts from the phone and tried again. Same result. I have a PC using Windows 7 64 bit.

You can't access an Exchange account via ActiveSync with the Address Book and iCal on your Mac.
You can access a MM account with Outlook on your PC at work and keep your MM email account server stored mailboxes synced between your PC at work, your iPhone, and the MM "cloud". Not sure about syncing MM contact info and calendar events with Outlook at the same time with an Exchange account.
This will not provide for syncing your Exchange account contact info and calendar events with the Addresss Book and iCal on your Mac because the accounts are separate.
You can access an Exchange account and a MM account at the same time with the iPhone's mail client, and sync contact info and calendar events over the air with both accounts at the same time. You can view combined contact info or separately for each account, and the same for calendar events.

Cannot Sync Outlook Contacts to iPhone 4S from iTunes

I configured a verizon email account in Outlook. Then, when I go to iTunes to sync and upload contacts, a choice for Outlook doesn't appear. Only a choice for Windows Contacts. iTunes apparently doesn't see the new email account configuration. How do I upload Outlook contacts to the iPhone 4 s? Help !!

If it worked at one time this is usually caused by a bad contact record in the contact database. As a start open Contacts in Outlook, using the Phone List view. Open the first contact, then save it. If you get an error this is a bad contact. If this does not find that the first record is bad open iTunes go to Edit/Preferences, then the Syncing tab, and Reset Sync History and try again.
If it still won't sync contacts you can use scanpst.exe to check the PST file. It is usually in C:\Program Files\Common Files\System\MSMAPI\1033. Instructions can be found at http://support.microsoft.com/kb/287497
Alternatively, using Outlook, export the PST file as a CSV file, then import it.

Itunes cannot detect Outlook contact, etc, on Windows 8.1

Similar Messages

Maybe you are looking for