Itunes Cannot Finalize Gift Card Purchase - Security Questions

I've already gone to my appleid settings at appleid.apple.com and set the answers for five questions, reset my password, added a recovery email, and scoured the internet for other solutions, and yet still when I click the buy button on the email gift card, I get the same message repeatedly. "To help ensure the security of your Apple ID, choose three security questions and answers."

That would be nearly impossible. There's so many. If you scroll up towards the top of this page on the right side there's a box that says "More like This" and if you go further up to the search box and type in "3 security questions" they all come up.
The common solution is to manage account through appleid.apple.com by going to Password and Security on the left side of the screen. Supposedly 3 questions are just supposed to be there however, like many of us there is only one security question offered. This must be problem with Apple itself so the only thing we really can do is try contacting them and hope they respond...

Similar Messages

  • I changed my password but when  I go to use my itunes gift card the security questions I am being asked I cannot remember, I changed my password but when  I go to use my itunes gift card the security questions I am being asked I cannot remember

    I changed my password but when  I go to use my itunes gift card the security questions I am being asked I cannot remember them

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • TS3297 Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?!(for 1st time purchase)

    Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?! (for 1st time purchase)  I know the questions are not what I chose because I wrote the questions & answers down when setting up the ipod. Any ideas??!!!

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
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      d. At this time you can remove the card by going back in to edit the payment info and
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    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT201363 i have never set up security questions and Itunes is asking me to answer security questions. I have no idea what the answers to the questions it is asking me. Now I cannot purchase anything from Itunes. I have had my account for years. What do I

    i have never set up security questions and Itunes is asking me to answer security questions. I have no idea what the answers to the questions it is asking me. Now I cannot purchase anything from Itunes. I have had my account for years. What do I do ?

    Dude same here

  • HT2589 Why can't I complete an iTunes gift card purchase transaction?

    Why can't I complete an iTunes gift card purchase transaction?  I just completed one yesterday.

    It says, cannot complete transaction, contact iTunes support.  When I contact iTunes support it leads nowhere specific.

  • HT5312 im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them

    im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98991)

  • How to redeem iTunes gift card purchased in USA from India

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  • When trying to purchase songs on my itunes with a gift card, its telling me i have to have the correct billing information on my debit card which I know is correct already. How do I go about fixing this?

    When trying to purchase songs on my itunes with a gift card, its telling me i have to have the correct billing information on my debit card which I know is correct already. How do I go about fixing this?

    Part of the validation for credit cards is that they need to be registered to exactly the same name and address that you have on your iTunes account, which prepaid cards tend not to be. Do you have a proper credit card that you could use ? Or are iTunes gift cards available in your country so that you could try using them as your payment method ?
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  • TS1424 itunes purchase security questions & answers reset and answered correctly.  Can not log in with updated answers which state one or both are incorrect.

    Can anyone help with this situation?
    itunes purchase security questions & answers reset and answered correctly.  Can not log in with updated answers which state one or both are incorrect.

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94948)

  • I have an itunes account in Euro. I received iTunes and AppStore Gift Cards in $US. How can I use these on the same iWhatever?

    I have an itunes account in Euro. I received iTunes and AppStore Gift Cards in $US. How can I use these on the same iWhatever and keep together music/apps bought in the 2 currencies?
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    Barbara Hunt wrote:
    Would it be possible for me to download iTunes in Parallels and get the files into that and then onto my iPod?
    Yes, you can download iTunes for Windows using Parallels. If planning on making purchases here and/or authorizing already purchased tracks (from your Mac iTunes library), you are permitted to authorize five (5) computers as per iTunes Store terms of use, regardless of computing platform. No need to create a separate new iTunes Store account.
    However, judging from what you would like to do, your best bet would be to convert the WMAs to AAC/MP3 in iTunes-Windows (iTunes-Mac cannot import WMA files), and drag the files from the Parallels window to your desktop to add to the iTunes-Mac library. (as the iPod itself is currently linked to your iTunes-Mac library)
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  • Hi I have an iTunes account with my uk debit card but am currently in Australia, can I buy and use an iTunes/app store gift card in AU$ or am I only allowed to acces the store in gbp£ ?

    Hi I have an iTunes account with my uk debit card but am currently in Australia, can I buy and use an iTunes/app store gift card in AU$ or am I only allowed to acces the store in gbp£ ? Cheers

    I had the same error when trying to update my apps on my ipod touch. I tried to input my security code numerous times to no avail. I also made sure my billing address was the same as what my bank had on file. To fix the issue I went into iTunes, logged onto the iTunes store, went to account settings and reviewed my recent purchases. Turned out that I had made a recent purchase and didn't have enough money left on my credit card to pay for it at the time. I paid off the credit card, and then input my security code once more and now it works fine. I've heard that some debit or pay as you go credit cards require a minimum balance, so make sure you have at least that amount in your account.

  • API to make a Gift Card purchase from an App with In-App-Purchase

    Hi,
    What is API to make a Gift Card purchase from an App with In-App-Purchase?
    Is there a way to Purchasing iTunes gift card and Transferring to user? , How?
    I need to use in native iOS App.
    Thanks
    Joakim

    This forum is for questions about iTunes U, you will be better off asking in the developer forums : https://devforums.apple.com/index.jspa

  • Cannot buy gift card

    I'm trying to buy an e-mail gift card, but iTunes produces a loop with no way out but Cancel.
    From the main menu, clicked Buy iTunes Gifts.
    Clicked Buy Now next to Email Gift Certificates.
    Filled in the form, selected $50, and clicked Continue.
    Filled in my Apple ID and password.
    On the verification screen, clicked Buy.
    Got the verification screen again with a red text advisory to fill in my Apple ID and password and then click Account Info. But there's no interface for doing that.
    Checked the previous page, came back, tried clicking Buy again. Same problem. Checked my account settings and verified my credit card info. Tried again. Same problem. Cannot buy gift card.
    Any other suggestions?

    Check to make sure you're connected to the correct country's iTunes Store. Go to the bottom of the iTunes Store main page (in iTunes) and look for the My Store pulldown and if it's incorrect, change it to your country. Note that the Store you're using must be the same one in which you have your account. You cannot purchase a gift card from another country's iTunes Store.
    Hope this helps.
    Message was edited by: Dave Sawyer

  • HT201209 read the article and still cannot redeem gift card because it keeps prompting to give CC info. why?

    read the article and still cannot redeem gift card because it keeps prompting to give CC info. why?

    Do you have a Credit Card on your iTunes account? If so, it wants that CCV verified....just a verification - nothing else. Your Gift Card will be debited first for any purchases as long as it has a balance.
    Cheers,
    GB

  • Ok i have been trying to download albums, songs, apps, etc. and my itunes keeps asking me for the security question and for the life of me i cant remember the answers. I dont know what the email is that receives the question reset.

    ok i have been trying to download albums, songs, apps, etc. and my itunes keeps asking me for the security question and for the life of me i cant remember the answers. I dont know what the email is that receives the question reset. is there anything i can do to fix this or am i screwed?

    If you have music that was purchased on different iTunes accounts than the one you use, then you must provide the password, otherwise the tunes are not considered yours.  You can turn off iCloud and just use the usual USB sync method.  But I wonder whether you'll have the same problem?

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