Itunes cannot install renew software on ipad and iphone

Today I bought a new iPad. iTunes wanted to actualise the software on it. After the step "control the installation" I got a message in the sense "... iTunes connot renew the software, (6). undefined error. Same problem with my iPhone. I don't want to erease once more all my data on iPad and iPhone.

Just sent a test message from myiPad to my email @verizon.net
Worked.
See attachment
Tom
Freedom Essentials, QIP 7100 1,Bose SOLO TV Sound System,,QIP 7216 P2,M1424WR Rev F, iPad 2 WiFi,iPhone 5,TV SYST INFO Release 1.9.5 Build No. 17.45
Data Object 39.45
Attachments:
iPad 2 and iPhone Email settings 3 2 2014.pdf ‏145 KB

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BStroke wrote:
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Message was edited by: Steve43

Steve;
Can you provide a link to your site?
Syd Rodocker
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~~~
Try the following steps:
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http://support.microsoft.com/mats/Program_Install_and_Uninstall
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QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
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3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch
~~~
Good Luck!
~R

Itunes cannot install renew software on ipad and iphone

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