ITunes cannot launch.  An unknown error has occurred (-69)  Please help!

I have tried everything I know to fix it. Never had a problem with iTunes before. It just won't open at all. With or without my iPod connected. I am at a loss. I've uninstalled, reinstalled.....Thanks for any help!!
Jessica

Hi,
Please try this.
http://docs.info.apple.com/article.html?artnum=304996
Regards,
Prashu

Similar Messages

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    Hewlett-Packard HP Pavilion dv6 Notebook PC
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    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.0.25
    Apple Mobile Device Driver 1.55.0.0
    Bonjour 2.0.5.0
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
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    The current local date and time is 2011-06-05 10:26:28.
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    WebKit accelerated compositing is enabled.
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    Video Display Information
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    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.2.2.14 (x64) is currently running.
    iTunesHelper 10.2.2.14 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {060D3689-BC31-48FF-B389-FE66510F7055}
    Description: Intel(R) WiFi Link 1000 BGN
    IP Address: 66.253.185.35
    Subnet Mask: 255.255.252.0
    Default Gateway: 66.253.184.1
    DHCP Enabled: Yes
    DHCP Server: 66.253.184.6
    Lease Obtained: Sun Jun 05 10:18:15 2011
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    DNS Servers: 66.253.184.6
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    Adapter Name: {F8EE95AE-1769-47FE-B3FB-11CC7E7175DA}
    Description: Realtek PCIe FE Family Controller
    IP Address: 66.253.187.229
    Subnet Mask: 255.255.252.0
    Default Gateway: 66.253.184.1
    DHCP Enabled: Yes
    DHCP Server: 66.253.184.6
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    Lease Expires: Mon Jun 06 10:18:14 2011
    DNS Servers: 66.253.184.6
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    Connected: Yes
    Online:  Yes
    Using Modem: No
    Using LAN: Yes
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    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Disabled
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    An unknown error occurred (-3212).
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    according to this support article:
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    Here are Apple Steps
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    "Cannot connect to the iTunes  , & I can't download any thing

    I am getting the same in Denton, TX on both my iPad3 and Apple TV.

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    Thankyou for your help !!
    i was also wondering, the reason im wanting to access the itunes store is to check my purchasing account because on my account balance ive been overcharged.
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    Updated my iTunes when the update was sent last week.
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    I think I may have actually fixed this problem myself!
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    Clear the cache and cookies only from websites that cause problems.
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  • There is a message stating itunes cannot connect to itunes store.An unknown error has occured  (-3212). Make sure network is connected(which it is!) and try again. What can I do. I have been trying for days to purchase music...help! Please:)

    See above. My computer is online but not itune. What can i do???
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    Hello Buck
    If you are having issues with the iTunes store, check out the article below.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

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