ITunes cannot pick up my phone
I get this error mesage when trying yto connect my iPhone to Itunes, this is after trying to unlock the password (iTunes could not connect to the iphone because it is locked) and the phone has a message is that says iPhone is disabled.
Connect in recovery mode and restore, you'll get the option to reset the passcode during this process:
iOS: Unable to update or restore and iPhone and iPod touch: Wrong passcode results in red disabled screen
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Similar Messages
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When transferring music from iTunes to iPhone after about 3 downloads a message come up saying iTunes cannot get information from phone and I should restore phone to factory settings I do not wont to do this because I am worried I will loose all phone contacts ,pictures,and songs anyone know how I can resolve this
Not a good idea to depend on an iPhone or any cell phone alone for such important data, which can be lost or stolen or damaged beyond repair.
Contacts are designed to be synced with a supported address book app on your computer and/or there are a number of free email accounts that support syncing contacts and other data over the air such as with an Apple iCloud account, Gmail, Yahoo, and Hotmail.
Photos/videos in the iPhone's Camera Roll can and should be imported by your computer as with any other digital camera.
In addition, contacts and photos/videos in the iPhone's Camera Roll are included with the iPhone's backup. -
my itunes wont pick up my phone so trying to install again but now wont install help!!!!!!!!!, my itunes wont pick up my phone so trying to install again but now wont install help!!!!!!!!!
Hello leeminor,
If your iPhone is not seen in iTunes, please check out this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
If you have already started reinstalling iTunes, may also want to check out this article for the recommended steps to remove and install iTunes correctly.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Thank you for using Apple Support Communities.
Nubz -
Itunes cannot detect my i phone 4 after restoring.. lost all data help!!
I was trying to update my I phone 4 with the latest Ois system when i tunes crashed. I had to restore my iPhone as it was irresponsive. To restart it when I tried to restore; itunes first showd me the the progress as : Extracting Software.. (completed) then VErify with apple store (complete) and then suddenly a pop up box appears with a msg saying ' The i phone "i phone" could not be restored. The device cannot be found. As there is no number to this error msg i do not know how to resolve this. Please help as I have all my pictures/ videos of my six mnth old on this phone asn would hate to lose them !!
Your data is most likely gone, whether or not you get your phone working again.
Surely, with something as valuable as pictures and videos of your six month old, you've been importing them at frequent intervals onto your computer, just like you would from any other video camera or still camera. Those pictures will still be safe on your computer once you get your phone sorted out.
And, given the priceless nature of those pictures, I'm sure you've been backing up all the data on your computer as well. -
When I connect my Iphone 5 to Itunes, Itunes either freezes up or I get a message saying Itunes cannot connect to this phone and I need to restore Iphone.
After uninstalling and reinstalling Itunes- issue was fixed. Thanks!
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cannot restore phone since update. I tried to upload to itunes but itunes isnt picking it up. Phone is frozen with Itunes icon and the usb cord. I tried some suggestions posted but it is still not restoring does anyone know how this can be fixed???
ThanksHello reneywacky,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Connect your USB cable to your computer but not to the iPhone, iPad, or iPod touch until step 3.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button down, connect the USB cable to the iPhone, iPad, or iPod touch. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen. When this screen appears, you can release the Home button:
Note: If the image of a battery appears, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again. If you don't see the Connect to iTunes screen, try these steps 1 through 4 again.
iTunes should automatically open and display the following message:
"iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."Note: If iTunes not open after two minutes, please open iTunes yourself.
Use iTunes to restore the device.
Best of luck,
Mario -
ITunes 10.5 Freezing on Windows 7 - Cannot sync or update phone
I have an iPhone 4 and I wanted to update to the iOS5 but I have to update my iTunes to the newest version. Now my iTunes freezes any time my phone is connected. I cannot sync my phone and I decided to just try to do the update but after it was done downloading the update it started to do the phone backup and stayed on the backup progress bar for over 45 mins when I decided to just give up. Before that I had tried syncing my phone over 10 times and each time it froze. I had to use the task manager to close iTunes because it wouldn't close. I have tried to repair iTunes with no luck. I don't have my music backed up anywhere so I don't want to uninstall iTunes, plus I don't want to lose my old phone backups (most recent last week) in case something goes wrong in the update. Has anyone else had this problem? Does anyone know of a fix?
Hi guys,
There is a solution on another thread, I don't know if you've seen this from someone called xeta.
https://discussions.apple.com/message/16079074#16079074
Basically:
Start --> Programs --> Accessories (Right Click on Command Prompt) --> Run as Administrator
then type in:
netsh winsock reset
The restart the computer.
I don't think this has worked for everyone but it has for many, including me. -
hello i have a trouble with my i phone... i was trying to update a new software and at the end it says that there is some error and i cannot turn my i phone bak on all it shows is itunes logo in the midlle and usb cable with an arrow pointing at the logo. If anyone knows what it is and what i should do please get back to me as soon as possible many thanks.
http://support.apple.com/kb/HT1808
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When I plug my iPhone into my computer to sync my iTunes I get a message that says "iTunes cannot read the content of the iPhone" and wants me to restore my phone back to factory settings. Any suggestions so that I don't have to restore? I have all of my stuff backed up on iCloud but I really don't want to go through the hassle of wiping it clean and putting everything back on.
This is a post from a user named edgar999 and it worked PERFECTLY:
"OK - this is how it works:
In order to backup from iCloud you cannot use iTunes!
Therefore disconnect your device from your computer.
Turn on your device and go to Settings and then go to General.
At the bottom of this submenu there is a buttom "Reset"
If you push that buttom you see 6 different Erase settings to chose from!
Chose "Erase All Content and Settings" because this will wipe everything from your device and will let you restore from iCloud! (I tried the top "Reset All Settings" but that did not let me use iClouds afterwards!)
Once you pushed that buttom your device will be wiped clean and after some time you will see the Device Welcome Screen like on a new device!
After choosing your location you will be asked to setup your WiFi-conection. After you joint to your Wifi you will be given the choice to restore the iPad from a backup from the iCloud. Choosing this backup will prompt you with your apple ID and password.
Restoring from a backup can take some time. The process uses your Wi-Fi connection to download settings, content and data. If you had a lot of content on your device, this can take a while. The restore screen should give you estimates at each stage of the restore process, starting with restoring the settings and then booting into the iPad. When the iPad home screen appears, the device will continue the restore process by downloading all of your applications.
If you are restoring from a backup because you have run into problems with your device that can only be solved by restoring it, you can first choose your latest backup. If you still have problems, you can move on to the next latest backup, repeating the process until (hopefully) the problem is cleared."
THANK YOU edgar999!!!! -
I have itunes 10.5.5 and iam trying to upgrade to 10.7, having installed ios6 on my phone wirelessly, my itunes is out of date and cannot sync to my phone. When I try and update, I get the message pathway cannot be found please choose another pathway to install? So it gives me 1 more option but same outcome.
Running Xp but cannot also uninstall Itunes, it simply wont let me. Please help me???When I try and update, I get the message pathway cannot be found please choose another pathway to install?
Which particular .msi file is the message going on to say cannot be found? (Several different .msi files might be mentioned in this context: itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.) -
iphone 4 black screen, tried dfu mode itunes not picking up device. not able to bring up red phone off slide bar or apple logo if any combination of button holding.
Phone was given to me by apple 2 weeks ago. Last I saw of it working was phone was off so i did the quick reset. Apple logo came up, it started up and keypad for passcode came up. It said 2% battery then went up to 64% a second later. When I was playing wth it not 5mins before it was at 65% so would make sence that later indication was correct. Before I could type the 4 digit passcode in the phone turned off to black screen. Now I have tried all possible reset options incuding the 10 second hold down of both buttons for less than 10 seconds and longer than 10 seconds. Nothing is working. iTunes is not recognising the device at all. Ive had it plugged into a wall socket for three hours and the computer for 2 hours and no signal of life. Ive tried the forums on here and the youtube vidoes and seem to know what im doing with resets. Anyone able to shed some light?Not being able to get DFU Mode indicates hardware failure. Since you recently received this iPhone from Apple it has at a minimum 90 day Warranty. Make Genius reservation or make service arrangements and take or send to Apple for resolution. Regarding what is actually wrong with the iPhone, it could be possibility of several things. But some of the features point directly to battery. First step in fixing this iPhone would be battery replacement. Then trouble-shooting from there if still problem. Take it to Apple.
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when i try to update my iphone via itunes then after update my phone cannot activte how can i activate my iphone ? and what is the wrong with that
Generally this is a sign that the iPhone had previously been
hacked/modified/jailbroken and the update relocked it to the
original wireless carrier. If this is the case, only that wireless
carrier can unlock your iPhone. You must contact them to see
if they offer unlocking and if you qualify.
Where did you acquire this iPhone?
What wireless carrier did you use before this problem?
Does the app Cydia appear on your iPhone?
What does it say when you look at Settings=>General=>About=>Carrier?
Unauthorized modification of iOS
http://support.apple.com/kb/HT3743 -
TS1398 My phone cannot pick up wifi whist I am I/seas
Can anyone help pease -for some reason my iPhone cannot pick up wifi whilst I am overseas-I have my cellar data and roaming turned off
It has always worked before
ThanksYes, you will lose all saved WiFi passwords. But, if your WiFi button is greyed out, your issue is either hardware or software. To narrow down would require restoring your phone.
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i have updated my itunes but when im restoring my iphone 5 phone it keeps coming up with 'unknown error occurred (3) please help as i cannot even turn my phone on now
Hello there, BundyA.
Error 3 is usually associated to security software settings. The following Knowledge Base article provides some great information and links for troubleshooting the issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
This section should prove useful:
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I activated my voiceover and now i cannot enter my passcode to unlock my phone. phone has been disabled due several entering of passcode, phone says connect to iTunes but am unable since phone is still locked. kindly assist
If you have an iTunes backup that includes the photos you may be able to extract them from the backup using a 3rd party utility such as http://www.wideanglesoftware.com/ibackupextractor/
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