"iTunes cannot restore the iPhone 5 because the backup session failed im trying to back it up from my iphone 4s

Hi!
i am trying to back up my iPhone 5 data from my previous iPhone 4s but the session keep failed... i was reading and they said maybe its from the Firewall, i have turned them off but the problem still there!
i am trying to bakc it up since 2 months now and i didnt use it yet cuz i cant access my data!!
please i need your help urgently

This means when you backed up your device you clicked encrypt backup... That means you need a password to unlock the backup and restore to it. Call apple support for help if you forgot your password.

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