ITunes cannot sync... apps installed on the iPhone could not be determined.
I am trying to activate an original iPhone. I keep running into issues (partially because the rest of the world is activating 4Gs phones). I would appreciate any help that is available.
I am working on a MacBook running OSX 10.5.8. My iTunes has been updated- 10.5.
I am currently getting a message- iTunes cannot sync apps to the iPhone “MRL iphone” because the apps installed on the iPhone could not be determined. The iphone screen shows the usb cord/plug pointing to the itunes logo whether attached to a computer or not. And says slide for emergency use.
-I have restored to factory settings several times both from a previous backup and set up as new phone.
-I have even attempted to use another Mac and a family member's windows machine with similar results on all.
-I have uninstalled and reinstalled iTunes
-I have put the phone into the recovery mode and restored from there
-I have restarted both the computer and phone numerous times
-I have replace the SIM card with a new card from the provider
-I have received an email saying the phone was activated (and have called to verify with the service provider)
I'm sure there are other things I have tried as well that I am forgetting, as I have been at this now for about 3days. There have been times when I got nothing but a breif "accessing iTunes store" and then a white screen with the grey word iPhone in the middle. At least now I have the normal summary screen when clicking on the device. Unfortunately I am still getting an error "iTunes cannot sync apps to the iPhone “MRL iphone” because the apps installed on the iPhone could not be determined." I am not attempting to sync apps, just sync the phone to get a current/clean backup. I will want to sync the apps, just haven't been able to get that far.
By the way, prior to starting this process the iphone worked perfectly- no issues. This just seems to have become an issue when I attempted to restore to factory settings for a clean start with the new line.
This is the furthest I have been able to get in the process. I really need to get this up and running soon as I will need the phone for the work week.
Please help!
Not sure if this is a solution or not but it seemed to work for me. Simply restart your iphone.
From the iphone troubleshooting page
To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.
Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.
Similar Messages
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Hello guys, I'm begging for your help, I've read so many threads, nothing works for me. I hope you will try to help me
First message I get when I connect the iphone is
"The software on iphone has expired and must be updated to a newer version"
Then it tries to backup but I get
"Itunes cannot sync apps to the iphone because the apps installed on the iphone could not be determined"
When I click check for updates it says I have the latest version (5.0)
When I try to restore I always get "iTunes could not backup the iphone because a session could not be started with the iphone. Please disconnect and reconnect the iphone, then try again"
Tried that MANY times but no luck.
This iphone was on a developper account but it is not anymore (removed from developper account).
I'm the administrator on my PC. When I'm on the summary of my iphone it shows N/A as my phone number.
Back up to icloud doesn't work because I didn't set it up before it stopped working
When I try to activate it directly from the iphone I always get "Could not activate iphone. Your iphone could not be activated because the activation server is temporarely unavailable..." (for the past 3 weeks :s)
I can access my music and everything from itunes.
I even tried to restore it from the ispw file (using shift + restore) but I got an error message (sorry I don't remember which one) but it didn't work.
I also tried device manager, select PC, scan hardware for changes (read it worked for some) but not for me after that I don't get the
"The software on iphone has expired and must be updated to a newer version" and "Itunes cannot sync apps to the iphone because the apps installed on the iphone could not be determined" ...I just get "Itunes could not back up iphone because a session could not be started with the iphone" + "itunes could not sync because a connection could not be established with the iphone"
Please help me make it work again! I'd go to an apple store but I'm in south-east asia at the moment and there is nothing like it in 700km +
This little machine would be perfect to travel with, it's a shame it just stopped working like 3 weeks ago, just said I needed to activate it again ...
Thanks a million times!I can't access it on the iphone as I said
On itunes in summary I have "Software version: 5.0"
Yes I tried to restore it
"When I try to restore I always get "iTunes could not backup the iphone because a session could not be started with the iphone. Please disconnect and reconnect the iphone, then try again" ...did that many times but always the same error message
"I even tried to restore it from the ispw file (using shift + restore) but I got an error message (sorry I don't remember which one) but it didn't work." -
There are dozens of reports on this bug on the forums, and not one of the suggestions worked for me. After reading slocks post at https://discussions.apple.com/message/17157627#17157627, I noticed that iTunes did indeed back up different apps each time I quit, restarted, and re-attempted sync, and that it always failed on the same one (USA Today in my case). I deleted USA Today from my phone, quit and restarted iTunes, and synced again. iTunes reinstalledUSA Today for some reason, but the sync completed then successfully, and all subsequent syncs also complete successfully. I then noticed that the App Store was promptimg me to update USA Today, which I did fully expecting that the update would cause the problem to recurr, but it did not. So it appears a corrupt app is causing this problem, and deleting the app from your phone may resolve it.
If you are getting this error, my suggestion is to watch during the sync, and note which application is being copied when the sync fails. Delete that app from your iPhone, and try to sync again. Please post the results here. Thanks!For me app wasn't the problem, the problem was the app needed updating. I updated all in my iPhone, but that wasn't doing it. I followed what someone else did and updated my apps "in iTunes" and it was perfect!
W Buchanan
Re: iTunes cannot sync... apps installed on the iPhone could not be determined.
Nov 21, 2011 5:40 PM (in response to jp_ofarrell)
Confirmed!
I was getting the same error message. After reading your post, I updated all my apps in iTunes. Sync worked as normal after that. Now we'll have to see if this happens again when other apps are updated. -
when trying to sync my iphone in itunes i keep getting the error message "itunes cannot sync apps because the apps installed on the iphone could not be determined." can anyone explain what this means?
I received the same error message after I had recently updated iTunes to 10.5.1 and I had wirelessly updated 13 apps. I had to go into iTunes and select Apps, on the bottom right it said I needed to update 13 apps. I updated the apps via iTunes and then synced again without an issue.
iPhone 4S / OSX 10.6.8 / iTunes 10.5.1 -
trying to sync iphone 4 and itunes keeps coming up with "itunes cannot sync apps to the iphone because the apps installed on the iphone could not be determined"?
Same issue. Is this a new bug with iTunes 10.5.1??
Anyone know of a solution?
I reported it to Apple on the feedback page, but, I'm pretty convinced that Apple doesn't listen to or read their feedback. http://www.apple.com/feedback/itunesapp.html -
guys please help cant sync anything at atll
itunes cannot sync app to the iphone' my_iphone_name_here'because the apps installed on the iphone could not be determinedI also got this message when trying to sync my 3G iPhone. I followed several suggestions found here: tried restarting everything, then changing automatic updates in iTunes. I also tried the "scan for hardware changes" suggestion, but nothing worked. Then as per the above posters, I also went into iTunes, selected Apps, and went to the bottom right to get App updates. A list of needed updates appeared with the icons, and as they updated, the icon would disppear, until I was left with "SoundCloud". It appeared to update fine, but the icon remained. I clicked "get update" a couple of times on the icon....it would update but the icon stayed on the list. I tried to sync after this and still got the error. . Then I then deleted SoundCloud from the phone, and the sync worked fine. SoundCloud was reinstalled on my phone during Step 4 of the sync. Hope this helps!!
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Itunes cannot sync apps to iphone because the apps installed on the iphone could not be determined
when i try and sync my iphone 4s it shows a message saying itues cannot sync apps to iphone because the apps installed on the iphone could not be determined
dcjsail wrote:
I am encountering the same problem. This is a good start but need some guidance:
1. How do you get to the iTunes files you mention?
2. What specific files do you need?
3. Will I lose any data?
Thanks for any help.
1) The files are in the iTunes folder. The iTunes folder is in your Music folder which is in your home folder (user).
So go to <user home>/Music/iTunes.
2) Any files that end with .xml, .itl, or itdb. Please note that I had upgraded iTunes many times over the years and had several obsolete versions of those files in my iTunes folder. By moving them out and forcing iTunes to create new ones (see steps 3 & 4 above), I was able to determine which ones iTunes actually needed. Those were the files that I copied back into the iTunes folder, overlaying the new empty files.
3) Always make backups before you try tricks like this. I would recommend backing up your entire iTunes folder. I did not experience any data loss. Those files seem to contain your iTunes library information but not the actual music, movies, etc. When I started iTunes in step 3 (see above), iTunes showed an empty library. After performing step 4 (see above), I started iTunes again and it showed all my music, movies, etc. So I assume that the actual media files are stored elsewhere. Again, always make backups before trying something like this. I use Time Machine.
Good luck. Let us know what happens. -
THis error happens even after i unlock the phone with my passcode.
I received the same error message after I had recently updated iTunes to 10.5.1 and I had wirelessly updated 13 apps. I had to go into iTunes and select Apps, on the bottom right it said I needed to update 13 apps. I updated the apps via iTunes and then synced again without an issue.
iPhone 4S / OSX 10.6.8 / iTunes 10.5.1 -
Apps installed on the iPhone cold not be determined
I searched my question, but never found an answer. How can I fix this? Apps installed on the iPhone could not be determined.
Need more info. What app is it? When does the error message pop up? What version of iOS are you running?
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I've been getting the "iTunes cannot sync apps to the iPod because the apps installed on the iPod could not be determined" error message for a while. I have tried restoring my iPod but as soon as I try to sync it again (even with nothing changing in iTunes or on the iPod) I get the same error message. Whenever I want to add music to my iPod I have to delete everything and then wait hours for it to restore which is ridiculous. Anyone have any other suggestions for fixing this problem?
I'm using a 3rd generation iPod touch with 4.2.1 software and iTunes 10.5.3.3The fact that there is so many discussions with no clear answer is the problem.
I went back and looked through all the different suggestions and and tried them all to make sure I didn't miss anything. What finally worked for me was making sure all apps were updated on the iPod and making sure all apps were updates in iTunes (under the Library>Apps tab NOT under devices) and then syncing. -
ITunes cannot sync apps to the iPod because the apps installed on the iPod could not be determined
I have a 3rd generation iPod touch. I just downloaded the IOS 5.0, I seem to have all the features (reader, notification center, newsstand, etc.), but I recently experienced a problem.
After getting the update and restoring my iPod, iTunes started reinstalling all my music, apps, and videos. It reinstalled all my apps last, and before that, I used iTunes to delete a lot of them and organize them into folders. I then re synced it. Midway through this, I had to leave, but I had heard that I could sync my iPod wirelessly if it was connected to wifi and an outlet, so I checked the little box and tried this. However, I then got the error message "iTunes cannot sync apps to the iPod '______' because the apps installed on the iPod could not be determined". All my songs, videos, and 5,800 photos are on there, but half my apps are fully synced and usable, while the other half shows up with a loading bar at the bottom saying "waiting".
Yes, I have the "Sync Apps" box ticked.
Yes, my computer is authorized.
Yes, I have verified that all the apps are in my iTunes.
Yes, I tried plugging my iPod back into iTunes and manually syncing it.
I would simply restore it and resync again, but the majority of my photos aren't on my computer, so if I did that, they would be gone. After I installed the IOS 5.0, and my iPod was restored, it automatically put all my photos back. If someone can tell me whether or not this is something that's automatic whenever you restore your iPod (whether it be manually from iTunes or from an update), that would also be greatly appreciated.
However, what I'm looking for is simply a way to get my other 80+ apps back in working order without having to restore my iPod or anything too complicated.EDIT:
I tried restarting my iPod... now it just says that the iPod cannot be synced because the required disk cannot be found.
This update is seriously frustrating. I've heard from a lot of people that the wifi iTunes sync isn't working either. -
I am trying to sync photograpghs from my PC to my ipad but it is saying ITunes cannot sync apps to the ipad "user's ipad" because the apps installed on the ipad could not be determined. I have no idea what that means. Can anyone help?
I'm sorry about your loss.
Are you trying to recover data from this iPad, or to set it up as new (erase everything on it, and simply use the iPad as if it were brand new as your new iPad)?
If the latter, you can place the iPad into recovery mode as shown here. You may have to try this several times:
iOS: Unable to update or restore -
I am getting this error message after upgrading to iOS5: "iTunes cannot sync apps to the iPad "ray's iPad" because the apps installed on the iPad could not be determined."
I wiped it out and restored from backup but I am still getting the same message.I uninstalled and reinstalled iTunes and that fixed it. Here are the specific instructions that I was given.
~~~
Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch
~~~
Good Luck!
~R -
Current setup
- Dell Destop running Windows XP SP3
- iTunes 10.5 as of 11/02/2011
- iPad 2 iOS 5.0 as of 11/02/2011
I recently got the error message iTunes cannot sync apps to iPad "ipadName" because the apps installed on the iPad could not be determined. I had already upgrade the iPad to iOS 5.0 several weeks ago and had no issues. I had also sync'f many many times in the past with no issues.
I was able to sync on Sunday and then "All of a sudden", I could not sync on Monday. Tried closing out all my apps on the iPad, that didn't help. Tried restarted my desktop and the iPad and then sync, that didn't help. Tried logging into my AppleID account via iTunes and iPad to see if that would clear up anything in the background, that didn't help. I also couldn't really find anything on the web that helped.
Come Monday, I decided to just delete the apps from iPad manually and go about it that way. When I tried to delete the app, it did not give me the (x) option to delete. Weird? Did a quick search online and someone suggested that the Restriction to delete apps was OFF. DING, DING, that was it. Checked my settings and sure nough, I had made that change late on Sunday. Enabled the ability to delte my apps and was able to delete my apps. Then I thought, would this also fix my sync issue?
Crossed my fingers and attempted to sync my iPad in iTunes and like Emeril Says "Bam"! I was able to sync my iPad once again without having to reset my iPad, etc.
I hope this helps many of you save several hours. I also think that Apple should add additional verbage to that message such as check that you are not restricting the deletion of apps or something like that.Based on an online post, I tried the following and it worked for me:
1. Windows 7: Control panel > Device Manager
2. Right click my PC's name > "scan for hardware changes"
3. Restart iTunes
4. Restart IPad
5. Connect IPad
6. Still I got the same error
7. Restart iTunes
8. Restart IPad
9. Connect IPad
10. It worked and I was able to sync the apps!!
Prior to this I had removed few apps, not sure that was a trigger.
System: IPad 1, IOS 5.x -
when syncing my ipad I get the message 'iTunes cannot sync apps to the iPad "..." because the apps installed on the ipad could not be determined'; what does this mean?
I'm pretty sure it's a bug in either iOS 6 or iTunes 10.7. I kept getting it until I quit iTunes and re-ran it again. I then started sync from the iPad itself.
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