Itunes card claims to already been redeemed, it is brand new

Itunes card claims to already been redeemed, it is brand new

I've had this problem as well. Apple Support are telling me that I need to provide copies of receipts from the store it was purchased in, but this was a gift (as in "Gift Card"), so I don't know where it was purchased and can't get the receipt.  I do know that the code cover was completely unscratched when I used it.  I'm really annoyed about this - feel very let down by Apple.  People need to be aware that these cards are not secure.   If you buy them then you need to keep the receipts and ideally video record yourself scratching the cover and redeeming. 

Similar Messages

  • How can I verify credit of an itunes card that has already been redeemed?  My Grandson and I both redeemed itune cards on our shared account about the same time. There isn't a credit balance after his purchase?

    How can I verify credit for an itunes card that has already been redeemed?  My Grandson and I both redeemed itune cards on our shared account about the same time. There isn't a credit balance after his purchase?

    Have you checked the account's purchase history to see if anything could have used up the balance : See your purchase history in the iTunes Store - Apple Support ?
    If there aren't any purchases then try logging out and back into the account (e.g. on your iPad tap on your id in Settings > Stores and then log back in) and see if a balance then shows on it. My account's balance shows at the top right of the store's page on my computer's iTunes, by clicking on my name towards the top right of the iTunes screen, and by logging in to view my account via the Store > View Account menu option. On my iPad devices it shows at the bottom of, for example, the Featured tab in the App Store app under my account id (or you can view your account via Settings > Stores and it should show on the screen that you are taken to)

  • How do I download an app that is over 50mb via itunes on my computer with a app store card that has already been redeemed

    I was trying to download plants vs zombies on my iphone but it wouldnt let me saying that the app was over 50mb and that you needed to install it using itunes on your computer. So I tried to do the same thing on my computer by using my app store card to cover the purchase but as the code had already been redeemed it wouldnt let me. Can I get the app using my already reddemed app store card or is that not possible? I will be very grateful for any suggestions or help!

    If you have already purchased it on your iphone, and it simply wasn't able to download, then open itunes on your computer and click Store>Check for Available Downloads

  • HT201209 My itunes card says it's been redeemed but it hasn't

    It says my itunes card has been redeemed but it hasn't

    Because it's an USA giftcard and can't be redeemed or spent outside of the USA.
    (100823)

  • HT201209 My wife purchased an iTunes gift card for me and I scratched off the back to get the code and when I entered it to redeem it told me that it had already been redeemed what do I do?

    My wife purchased an iTunes gift card for me and I scratched off the back to get the code and when I entered it to redeem it told me that it had already been redeemed what do I do?

    Try Here  >  http://support.apple.com/kb/TS1292
    If no joy...
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    And there is this...
    http://www.apple.com/hk/en/support/itunes/store/giftcard/

  • My iTunes gift card that I just bought says that it's already been redeemed

    My iTunes gift card says that it's already been redeemed and I just bought it

    I had the exact same problem a couple of weeks ago and was instructed to scan of the front and back of the card and copy the original store receipt. I have the card, but not the original purchase receipt; not possible with a Christmas gift from couple of years ago.
    I've had correspondence witha couple of the itunes customer services team who have been very unhelpful.
    There is something very wrong in the itunes system where gift cards can be redeemed by 3rd parties (before the panels have even ben scratched off).
    I would be interested to hear of any other similar experiences

  • TS1424 New iTunes card, already been redeemed.

    I tried to redeem a new iTunes card, I get a message that it has already been redeemed.  It was in a sealed pack with the scratch off seal intact, what happened?

    My problem is that too! However I received an e-card that gave me this message.

  • I just scratched off my iTunes card and when I put in the code it said that it has already been redeemed.

    When I scratched off my iTunes card, I immediately put in the code and it said that it had already been redeemed. Any ideas of how I can get the card to work?

    Hi, amenic22. 
    Thank you for visiting Apple Support Communities.
    If you are having issues redeeming an iTunes Gift Card, here is an article that you may find helpful.  See the section labeled Contact iTunes Store Support.
    If you can't redeem your iTunes Gift Card or code
    http://support.apple.com/kb/HT6021
    Cheers,
    Jason H.

  • I purchased an ITunes card and it has already been redeemed. The store told me it was Apple's problem, but I cant figure out what to do?

    I purchased a ITunes gift card at Hastings. When we tried to load it, is was not able to load b/c it had already been redeemed. I have tried to look on the site to figure out what to do since the store said they could do nothing.

    See here: iTunes Store: Invalid, inactive, or illegible codes
    B-rock

  • HT201209 Is there anyway to transfer the credits to another device? I redeemed my itunes gift card on my sisters ipad and I would like to get something for my dad but it says that the card has already been redeemed. Thank you!

    I redeemed my itunes gift card on my sisters ipad and I would like to get something for my dad but it says that the card has already been redeemed. Is there a way to unredeem or transfer the credits? Thank you!

    No, once you redeem a card to your account, it is permanently there, until you spend the amount you have redeemed.

  • TS1292 Cannot use itunes card says already been redeemed but havent used it it plz help

    Cannot use itunes card says already been redeemed but havent used it it plz help
    <Edited By Host>

    Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to change the title of your post as it appears to include the card number.
    You've tried logging out and back into your account to see if the amount from it has been added to your account ? If it isn't then was the card complete when you bought it i.e. the part that you scratch off to uncover the code was still on the card ? If it was, and you've double-checked that you are entering the correct code, then try contacting iTunes Support (they might want images of the card and the receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes

  • HT201359 Why are my itunes gift cards saying they have already been redeemed?

    I received numerous gift cards from two different people for Christmas. When I went on itunes to redeem them, all of them are saying that they have already been redeemed. Has this happened to anyone before?

    Seen it many times.  Check with iTS to see what may have happened here.
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • HT201209 I have tried to redeem a gift card but I get the message "the gift certificate or card you have entered has already been redeemed". I haven't redeemed it, please help.

    Hi.
    I recently bought a £15 ituens gift card for my partner. Since she is not too savvy with itunes, I went on to her account to redeem it for her. I scratched off the panel and entered the code into the correct box on itunes and was told "the gift certificate or card you have entered has already been redeemed".
    I took the card back to Morrisons Supermarket in Guiseley where I had bought it and was told that since Morrisons only sell gift cards on behalf of iTunes and receive a commission, that they could do nothing and I had to take the problem up with iTunes.
    Well, dealing with iTunes is no easy thing. I finally found what I thought was the right area on the website and was directed to send an email. I did this, but the chap I got through to seemed to think I had a problem with my iTunes software or that I didn't know how to redeem the card. I tried my best - over several emails - to get through to him that the problem was with the gift card code and that they may have been hacked. It would be very easy for them to find out that a) I wasn't the one who had redeemed the code and b) who the culprit was due to the fact they would know whose iTunes account the code had been credited to. I got nowhere, the chap sent me a link to "account security" and told me to phone them even though it was not possible to get a phone number from the link he sent me.
    So, I got back in touch with Morrisons customer complaints and basicaaly told them that as far as I was concerned they were selling faulty goods on behalf of another company and that they should at least try and help me out with iTunes. I have since received an email from Morrisons asking for all the details of the card so they can look into it. iTunes - meanwhile - have stopped replying to my emails and I am now being completely ignored by them.
    Has anyone else had this problem or does anyone know where I stand and how I can either get my money back or get the funds put on to my partners iTunes account?
    Many thanks
    Damian

    Not likely you'll get a "history" but Apple should be able to resolve the problem.
      You can report issues with your iTunes Store purchases directly through the iTunes Store:
    http://support.apple.com/kb/HT1933

  • I purchased a MacBook Pro in fall for College and it came with a $100 card. I signed up to redeem but accidentally put the wrong ending on my email and now that I try to do it over it says it has already been redeemed. Help, Please!

    I purchased a MacBook Pro in fall 2011 for College and it came with a $100 "Back to School" card. I signed up to redeem but accidentally put the wrong ending on my email and now that I try to do it over it says it has already been redeemed. Help, Please!

    - You can only sync an iPod to one iTunes library/computer. You can however, manually manage music and videos among different libraries.
    Go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device>Set up Syncing>Sync your device manually and follow the instructions.
    - If y wnat to switch syncing libraries/computer see:
    go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device>Set up Syncing>Sync your device manually and follow the instructions.
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
    If all the synced media like music is in the iTunes library of the second computer it is very easy.

  • I went to enter my code from my gift card an it said it already been redeem what do I do?

    I got a iTunes gift card and I went to put code in to redeem it and it says it's already been redeem what do I do??

    You've wandered into the forum for making podcasts: please ask in the iTunes Store Forum.

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