ITunes card trouble

I got an iTunes card for Christmas and I redeemed it and I started buying music but it charged my debit card instead of my iTunes card. I know I didn't buy that much music so I should still have credit on the iTunes cards

HI.
Thanks for letting us know.
Perhaps if you were to mention the trouble you are having, the someone could help.

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  • I am having trouble redeeming my iTunes card on the App Store.  It always times out when I enter the code.  But when I try to enter the redeem code in the iTunes Store, an error code comes up (5002)  What does that mean?

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  • TS1292 can not redeem itunes card ,  have tried to get help like 6 times nothing suggested via trouble shooting page has helped and can not get a person to help

    I can not get itunes card to work  says inactive.  have followed all trouble shooting and can not get through to support via email or phone

    If the card hasn't been activated properly then have you tried taking it back to the store that you bought it from and asking them to activate it properly ?
    How have you tried to contact iTunes Support ? You should be able to do so via this page (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes. If that page doesn't load then have you tried clearing your browser's cache/history and/or tried a different browser ?

  • HT2534 I have bought iTunes card of $30.00 and having trouble purchasing a game on iTunes for my iPad

    I HAVE BOUGHT ITUNES CARD OF $30.00 AND HAVING TROUBLE OF PURCHASING  A GAME ON ITUNES

    Some Game Apps require a Credit Card assosciated with your Account because of In-App Purchases.
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    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT4527 i am trying to transfer new downloads from my iphone to my pc itunes page.  having trouble, and i don't have enough space to explain.  old itunes card purchases on pc are showing up on my iphone, but not the opposite.

    I bought an ipod a few years ago and used a few itunes cards to purchase downloads (music only).  Then, i started copying cd's to my computer and they also showed up on my itunes pages.  nonetheless, i started making playlists.  in the meantime, there was a balance of $6.96 on my account, and i was not able to use the balance to redeem because i lost the itunes card it came from (who would've thought i needed to save the card)...anyway, fine, i recently purchased an iphone.  Well, i have purchased a few new itunes cards and have downloaded about ten songs off itunes from my phone to my phone in my phone.  Okay, now i am home, and i want to see about getting things in order, ie, making playlists, etc, but including of course the music i already have on the pc in its itunes page.  mass confusion for a nontechnological person.  i think it's possible, like, to transfer from iphone to pc, and then from pc to iphone, and to coordinate songs from one to the other, but i have no idea how to do this.  so, i am researching, and i am finding support here and there, but my device isn't even showing up on the left hand side when i bring up itunes on my computer!  so, there is no way to transfer anything!
    HELP!

    First thing Suzanne, I've asked the hosts to remove your email address it's not a good idea to place it in a thread, robots will pick it up and use it to spam you, it's much better to put it in your profile and tell people in your thread that it's there.
    Not so sure about the second issue without more info, but as to the first matter, pictures you take on your phone are saved to your phone, they are not saved to iCloud, there is no way around this only to move your pictures to a computer regularly to free up more space.

  • I set up an iTunes acct and downloaded an iTunes card yesterday on an iPod touch and it said it was successful but I had trouble and best buy said the iPod didn't sync. Can I now set it up on my iPad?

    I tried to set up my daughters iPod touch yesterday on my mother's computer. I used an iTunes card and set up an iTunes account and it said it was approved however none of the app boxes ever showed up on the iPod. The only thing that shows up is a cord and an iTunes logo. I went to best buy and the technician told me the iPod didn't sync with the computer when the iTunes were downloading. Today I learned whatever computer you set you iTunes account up on and sync your iPod to is the only one you can continue to download onto your iPod. Since I wasn't successful in syncing the iPod the first time can I now set the iPod up to my iPad and if so did I waste the iTunes card that said was successfully downloaded on my mother's computer yesterday?

    Okay, but this is nothing new.  Purchased content has ALWAYS been permanently tied to the AppleID account used to buy it.  It has never been transferable between accounts, or playable on computers not authorized for that account.
    It has nothing to do with how you sync or save your OWN music.  You cannot authorize your computer for music bought with an AppleID that you do not control.

  • HT2589 having trouble with redeeming iTunes card??? please help.

    I need help please. Wow this is asking so many question that aren't getting me any where.. I can't redeem my itunes card..

    Take a picture instead of typing in the code

  • Having trouble buying an app with itunes card

    Im trying to purchase an app for $9.99 with a $10 iTunes card and it is saying i dont have enough money. how can i fix this or how can i buy the app?

    Sorry....
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  • I'm having trouble redeeming my U.S. iTunes card. I'm from Canada.

    When i tried to redeem my itunes card, it told me that the card has already been redeemed?? When clearly it was not used in any way. I have tried signing in\out of my account, but nothing! the store i purchased itunes card from will not refund my purchase, so is there any way apple can help redeem it, or refund my purchase ?
    & also i am from Canada and i'm using a U.S. itunes card does that make it a problem or not really? p.s. (internet connection is over wifi)
    Plz
    Help
    Me ! Thanx.

    Sorry, but you cannot use a US iTunes card in the Canadian iTunes Store. Apple will not refund the purchase price of the card since they're very clear that cards are country-specific. If the store from which you purchased the card won't refund your money, I'm afraid you're out of luck unless you have a US-based friend who would by the card from you or want to sell it on eBay.

  • I can't purchase anything even though I redeemed an iTunes card for $15. Apple is asking to verify my credit card info, and also for answers to security codes that are not mine.

    Okay so I just got an iPhone 5. My first iPhone. In the past I've had two different iPods, an iPod Touch 3rd Generation, and an iPad 2.
    I only have 87 cents in my bank account so I paid cash for a $15 iTunes card so I could get some applications on my new iPhone 5. I realize that iTunes won't let me download updates or buy new applications when my bank account has a low or insufficient balance, so it will ask to verify the code on the back of the card. After entering the code, it says to please enter valid information. The information is valid, but won't be accepted because it has a low balance.
    I tried selecting "None" as my payment options to see if that would allow me to make purchases using the $15 balance I just redeemed from the iTunes card. It doesn't seem to help the situation.
    I went to contact Apple, but I had to schedule a call (this is the first time I've ever had to contact support for a problem - ever). I also sent in an email hoping I would get a response sooner. I want to play with my phone now, not in a few days when they can finally call me back...
    While trying to figure out a solution to this, I ran into a couple of security questions that aren't even mine... They can't be because I don't have an answer for them. These security codes are not mine. I tried putting in an answer and it didn't work - obviously, because the questions don't apply to me. What the heck is going on Apple? I've never had so much trouble with your services before.
    I'm not very happy right now.

    Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
    If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
    Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
    I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful.

  • HT201304 I am trying to use an iTunes card and I keep getting an error and the numbers 5301. Any idea what can be wrong?

    I am trying to use an iTunes card and I keep getting an error and the numbers 5301. Any idea what can be wrong?

    AIrPlay to Apple TV before you attempt Mirroring
    AirPlay Mirroring
    http://support.apple.com/kb/HT5209
    Trouble shooting AirPlay
    http://support.apple.com/kb/TS4215

  • TS1292 iTunes card won't redeem.

    I'm having some trouble redeeming my iTunes card on my iPad. When I type the code in and click "redeem" or "next", nothing happens. I've double checked my Internet connection and the way I typed in the code, but both are fine. I've done everything I can think of to try to fix this on my own, but I've run out of ideas. I have a twelve hour road trip coming up soon and would really like to have new music to listen to by then! Please, help me.

    Do you have another device you can use to redeem? Or at least do this on a computer?
    If not, try to reset your device:
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

  • TS1292 numbers missing on itunes card cant redeem

    my daughter recieved a itunes card for her birthday she pulled off the tape and some code numbers were missing tried to guess numbers but no luck anyone had same trouble.

    An iTS advisor will be happy to fix this up for you.
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • HT2737 can i purchase app on my mac book with an itune card

    I am trying to purchase an app on my mac book with an itunes card and having some trouble, is this possible?

    You should be able to purchase content from iTunes, the iTunes app store, ibookstore and the Mac App Store with an iTunes card - I've purchased from all of them with cards.

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