Itunes card will not redeem, and serial number is invalid

Hi,
so i recently brought a $20 itunes card.
when i went to redeem it, itunes says that it is not a valid code.. it then asks for the serial number which i entered, however it says that is not a valid code either?
please help.. this is really annoying
thanks

Could be a counter feit card, but most likely you are reading/entering it wrong. Anyhow, the iTS can sort it out, though you may have to scan in the back of the card and send it in:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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