Itunes charged me for the uncensored and censored version of the same album
It said purchasing album I confirmed but when I left the room my laptop was closed. It didn't ending up downloading at all so i re downloaded the album or so I thought. Itunes dose not say if the album is explit or not when u buy it so it turns out it bought the clean version and the explit because I thought I hit the explit album both times. Any one know how I can get my $13 back ? thank you
Welcome to the Apple Community.
Generally speakling, Apple's policy is that all sales are final. If you wish to try appealing to them, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.
Similar Messages
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I purchased an album from the itune store and was charged twice for the same album. How can I correct this?
You can contact iTunes support and ask them to refund or credit you for the second charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I'd like to gift a friend an album, but he already has most of the tracks. So I was wondering if itunes would charge me for the complete price of the album or the 'complete my album' price.
You will be charged for the entire album. The Gifting feature is not recipient-specific, so it would have no way to know that a particular recipient you might be sending to would already have the album. Why not just gift the songs you know your friend doesn't have?
Cheers,
GB -
please helping looking into a refund
You can contact iTunes Support via this link : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption , and then see what contact methods are available
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TS1424 I have been Charged twice for the same album?
I have downloaded and album on my iphone few hours later i did it on my Ipad but have today recieved and invoice for the two transcation!!!!
You have likely purchased it twice in that case, unfortunately Apple's policy is that all sales are final. If you wish to appeal to them, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
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HT204088 What do I do if I am charged teice for the same album
How do I get a credit for an album that i dowloaded was charged twice on my account
Go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards. -
ON August 7th this year I purchased an ibook and was charged twice for the same book, so I would like to get a refund for one ...
Where can this trensaction be done? I'm having a problem finding the location.You can contact iTunes support here and ask for a refund/credit for the duplicate charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I bought an application 10 months ago. When I did an update on my ipad, I needed to re-download, and Apple charged again for the same Applicative.
Did you follow the directions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?
Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
I had an App on MacBook Air which would cause my computer to be locked. I delted it and reinstalled the App again from the AppStore. Now I am being charged again for the same App. How can I correct this issue and get refund for the double billing?
You can't gift it, gifting can only be done from within the store, not from within your library.
Puchases are considered final but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Credit card has been charged twice for the same product ( Home Design)
Dear Sir ,
upon reviewing my credit card statement , I have noticed that i have been charged twice for the same product which I am not even aware of , however I would apprcaite reviewing the cahrges and do the refund to my credit card
The DUPLICATE charges are against Home design : 49.99 USD
and another one for an application which is not downloaded ( The last driver )
Thank you and very best regards
Riad
Message was edited by: zahra1966These are user-to-user forums, you are not talking to Apple here.
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
TS1424 Charged twice for the same subscription
Renewed by 30 day subscription to the Sun newspaper online. Just got the invoice from the iTunes store and have been charged twice for the same subscription.
Go into iTunes and click on 'Report a problem' and get a very confusing page full of FAQ's but I can't find anyway of contacting iTunes to ask for a refund. When I go into the Sun Newspaper App on my iPad 2 it says I have 25 days subscription left.
Help someone before I lose all my hair!Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
Ive been charged twice for the same movie on iTunes. How can I have this secondary charge reversed?
On your email receipt and in the Purchase History section of your iTunes account there is a link that says Report a Problem. Click on that link.
Or you can contact iTunes by:
Apple - Support - iTunes - Contact Us -
I was charged twice for the same download, how can I reverse that charge?
Seems my itunes account was charged twice for the same download, any suggestions on how I can get that reversed?
Click here and ask the iTunes Store staff for a refund.
(107093) -
HT204266 I was charged twice for the same app how do I get a refund/credit?
I was charged twice for the same app how do I get a refund/credit?
You will need to contact iTunes Support. You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
HT201359 I was charged twice for the same app. How can I get refunded?
I was charged twice for the same app that my son accidentally loaded. How do I get refunded?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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