Itunes charged my account when songs where not purchased

I was going through the process of purchasing songs from iStore. Right after I hit "Buy Now" I would get a Windows error. I tired this 3 times figuring that nothing downloaded. Well nothing downloaded, but the songs where charged to my account each time. Finally, I was able to pruchase the songs, but now I have charges to my account when I did not receive the music. What do I do?
I sent an email because no one in customer service will help over the phone. That is over 40 dollars in charges for nothing.

We are fellow users here on these forums, you are not talking to iTunes Support nor Apple.
Were you buying content for yourself or gifting to another account ? If you were gifting content or an amount then that can only be done via credit card). If you weren't then you will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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Why have iTunes charged my account when I've got a £20 voucher on my account and the. Had to arrange a call back what was 2 days ago they called me back tonight then said the department was closed this is a wrong I want my money back!

Why have iTunes charged my account when I've got a £20 voucher on my account and the. Had to arrange a call back what was 2 days ago they called me back tonight then the automated voice said the department was closed this is a wrong I want my money back! Or I'm gonna sell my iPad my kids iPods and iPhones mine and my wife's iPhones and the mac this is a **** take

We are fellow users here on these forums, you are not talking to iTunes Support nor Apple.
Were you buying content for yourself or gifting to another account ? If you were gifting content or an amount then that can only be done via credit card). If you weren't then you will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I received an email receipt for the purchase of two gift cards for $50.00 today from itunes on my account. I did not purchase these.

They were purchased using someone elses credit card too. I did have a credit card on file and they didn't use it. (Thank God!). So my account, another persons credit card with their name & address on it. So I googled the guy. Found him. I have since placed a call to him to find out the story..but I am betting it was a stolen card. I did place an email with apple. Anyone else have this experience?

It could be this...
http://support.apple.com/kb/HT3702

Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?

Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?
I couldnt redeem w/o an apple ID so when i did it asked for a credit card. And I want to discontinue and remove my account from itunes but it wont let me, there is no account discontinue or removal of account

Because too much time has passed I can't edit this into the prior comment, but here is the info regarding reverting to iTunes 11.0.2 (assuming you do have a time machine backup) from https://discussions.apple.com/message/22057703#22057703
W. Raider wrote:
Repairing permissions doesn't fix it.
I reverted to the previous version, 11.0.2.
1. Quit the new crash-prone iTunes.
2. Delete the app.
3. Restore v. 11.0.2 with Time Machine.
4. In your iTunes folder look for a folder called "Previous iTunes Libraries", find the latest one.
5. In the iTunes folder itself you'll see "iTunes Library.itl", delete it (or compress it and save a copy for later just in case.
6. Copy the newest .itl file in Previous iTunes Libraries to the iTunes folder and rename it "iTunes Library.itl".
7. Launch the older version of iTunes.
My crashing has seemed to have ceased with a revert to an older version. I noticed today that the newer crashing iTunes had been launched for hours but not playing anything, when I played internet radio it crashed within 5mins, fed up I reverted to an older version.
Btw, a simpler way to do this is to revert to older iTunes app, then hold Option when it launches and choose an older library.

I get this message when I try to listen to my itunes on my computer. Song could not be used because the orginal file could not be found

i get this message when I try to listen to my itunes on my computer. Song could not be used because the orginal file could not be found. WHy do I get this and how do i correct it?

Hi ihrtthecowboys,
When tracks in iTunes display a it means the file cannot be located; it may have been moved or deleted. For this issue, see the following article:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Alternatively, if your media was downloaded from the iTunes Store, you may be able to download it again free of charge:
Download past purchases
http://support.apple.com/kb/HT2519
Thanks,
Matt M.

I have £16.50 on my account, when i go to purchase a song Itunes wants me to purchase it through a credit card? why can i use my account money?

I have £16.50 on my account, when i go to purchase a song Itunes wants me to purchase it through a credit card? why can i use my account money?

Assuming you were not buying a gift for someone else - gifts cannot be purchased using a credit balance - another user in the forums posted this as the reply from the iTunes Store when this issue was brought up. Perhaps it will help you. If problems persist, contact the iTunes Store:
http://www.apple.com/emea/support/itunes/contact.html
Regards.
I'm sorry you weren't able to make a purchase using your store credit. To purchase items on the iTunes Store with your store credit, your account information in your user profile needs to be corrected. I'll walk you through this process to get you back up and running in no time.
1) Visit the My Apple ID website at: http://appleid.apple.com
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the column on the left. If you have multiple shipping addresses, remove any out-of-date or duplicate addresses by clicking Delete. Also, make sure the state or province field is filled out correctly for each address. To edit an address, click Edit. Edit all of your shipping addresses and make sure the appropriate state is selected in the State drop-down menus.
6) Now click "Phone Numbers" on the left. The area codes should be in the area code fields and the phone numbers should be in the phone number fields. If an area code is missing, or if it is in a phone number field, your account information may not save properly.
7) Make any other necessary corrections, then click the Save Changes button.
8) Click Log out in the upper-right corner. When you make your next purchase on the iTunes Store, you will be asked to review your billing information. At this point, you can change your information or simply click Done at the bottom of the screen to proceed. Once you click Done, you should be able to purchase on the iTunes Store using your store credit.

Moving iTunes Library to external HD--song could not be used

I wanted to move my iTunes library to an external HD, because my internal drive was running out of space. I looked around on here and found directions how to move my iTunes Library to an external hard drive. I followed those directions, and everything seemed copacetic the first time I started iTunes after the move and pointed it at the moved library. Songs played and everything was great.
But tall subsequent times I've started iTunes, I get the dreaded "song could not be used because the original file could not be found" message for every song I've tried.
I looked around on the discussion boards here some more, and seem to be seeing that there is no general solution. There's no good way to tell iTunes, "Go match up all the lines in the iTunes database with all the song titles in such-and-such a location."
I also read the article about "What are the iTunes Library files." I see that there are 2 basic files. One is a database file called "iTunes Library," and the second is a text file called "iTunes Library.xml." I opened up the XML file and looked around a bit. Here is what I find:
Every song in the XML file seems to be referred to with a relative path, such as: <string>file://localhost/Users/rodney/Music/iTunes/iTunes%20Music/Krys%20Mach,%20Jo%20Az usa,%20Jerome%20Mokar/Native%20Spirit/01%20Cave%20Dweller.m4a</string>
The thing is, that's not the right path, unless localhost happens to be pointed at my external HD, which I don't know why it would be.
I suspect that this is the exact same problem inside the database file, too.
I'm looking around for a definition of localhost... the only thing I'm finding is in /etc/hosts, which looks like:
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
I think it's odd that localhost is in there twice, but maybe that's normal.
Anyway, enough rambling, the basic question is, how can I tell iTunes that my files are on my external HD instead of wherever it thinks they are on "localhost," which I'm sure somehow resolves back to being my internal HD. Can I do some tricky grep-ing through the database file and strategically replace all occurrences? Or is that just asking for trouble?
Thanks!
Rodney

I don't know if this is at all useful to other people having similar problems, but I did get all my songs back more or less, and this is how:
1) With iTunes shut down, I went into my iTunes directory (ExternalHD/Users/rodney/Music/iTune), and moved my "iTunes Library" and "iTunes Library.xml" files to someplace else.
2) I started iTunes while holding down the Option key.
3) When iTunes popped the "Quit / Create New Library / Choose Library" dialog, I selected "Create New". I chose the path back to where my original iTunes Library used to live and where my music is; ExternalHD/Users/rodney/Music/iTunes.
4) iTunes started up with a completely blank library. I went and looked in the above directory, and yes, there was now a very small "iTunes Library" file there.
5) Under the File menu in iTunes, I chose "Add to Library". I then navigated to the location of all my music, which was ExternalHD/Users/rodney/Music/iTunes/iTunes Music.
6) When I selected this folder, iTunes started going through a bunch of gyrations of scanning, organizing, adding... I don't know what all it thought it was doing, but it finished 24 GB of music in about 3 minutes.
And now my music is all playable again! Of course, all my playlists are toast... completely gone, since they were in the old library.
The thing I notice is that iTunes moved all the artist folders... For instance, my album by the group Baka used to be in "ExternalHD/Users/rodney/Music/iTunes/iTunes Music/Baka" with previous versions of iTunes, but now iTunes 8 seems to want to flatten that out and it moved that directory to reside at "ExternalHD/Users/rodney/Music/iTunes/Baka". So, while it works, it looks messy. I liked it better when all the artist folders were down a level in the directory /iTunes Music/. Then the only things in the iTunes folder were the database files, a few other files iTunes has created over the years, and the iTunes Music folder.
But whatever... at least I don't have to add thousands of songs back into iTunes manually.
Just as a side note, I took a clue from the directory flattening out, and I tried one other thing: I put all the artist folders back down in the /iTunes Music/ folder, and I moved my original "iTunes Library" files down into that folder too. Then on startup, I tried pointing iTunes at the original library which was now down one level. But that didn't help... the individual song paths in that database are apparently still pointing onto my internal HD.
Rodney

HT1918 Got a problem in my iTunes account and I can not purchase through

Got a problem in my iTunes account and I can not purchase through

Most of the people on these public forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your email address from your post.
What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we won't know why it'sappearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

I cannot play music from my itunes library. I keep getting an itunes message that says, "The song could not be used because the original file could not be found." Is there a fix for this? Thank you.

I cannot play music from my itunes library. I keep getting an itunes message that says, “The song could not be used because the original file could not be found.” Is there a fix for this? Has this happened to anyone else? Is there a fix for this? Thank you.

Hello Turintest2,
I am having a similar problem. I have over 4000 songs giving me this error. I certainily don't want to go in one by one and find them. I know you wrote a script for Windows but I am a Mac user. Is there a fix for me? Here is the info on where the song is currently (used by doing the get info)
Here's a shot of my preferences:
Just FYI, I know that apparently iTunes is looking for this music in the trash. However, if I go here:
Then I find the music there as well. (Which is where it is in my preferences.)
Please help! I don't want to have to go through over 4000 songs and update them one by one.

Syncing issue: Some of the items in the iTunes library, including "[name of song]", were not copied to the iPhone "[name of iPhone]" because they could not be found.

When trying to sync with any of my apple devices the following message is displayed:
Some of the items in the iTunes library, including "[name of song]", were not copied to the iPhone "[name of iPhone]" because they could not be found.
For a list of items that could not be copied, click the + below.
86 total problems.
I am able to play the songs in my iTunes library without any issues and there is no "!" next to the listed songs in my library.
It is only when I try to sync my devices that this problem arises.
The songs are also on my laptop and not on an external hard drive.
Can someone please help me out.
Thanks

Hey thanks for the reply.
When the box pops up there is no option to search for the location. I just have to click ok.
Then when I go to the songs with problems in my iTunes library and try to play them they play fine.
It is only while syncing that iTunes for some reason is unable to locate the song.
Any suggestions?

Yes my granddaughter put some apps on that suppose to be free they charged my account and we do not want them

my granddaughter has a i pod, we don't know that much about it, i ordered her icee maker and she downloaded some apps that were suppose to be free, they charged my account and we do not want them

Same answer as when you asked the same question before:
how do i return items we did not purchased

HT201250 Will the automatic backups backup the entire disk (even other user accounts), when I'm not logged into those accounts?

Will the automatic backups backup the entire disk (even other user accounts), when I'm not logged into those accounts?
I want to be assured that my back up is working completely. What if my MacBookPro auto-logs off my account during the backup due to no activity? Or, is the backup considered activity and it won't log off?
What about the Energy saving options - will they affect the backup ?

FOTO123456 wrote:
Will the automatic backups backup the entire disk (even other user accounts), when I'm not logged into those accounts?
Assuming you mean via Time Machine, yup. It backs up your entire system, including all user accounts (unless you specifically exclude things).
What if my MacBookPro auto-logs off my account during the backup due to no activity? Or, is the backup considered activity and it won't log off?
I've never tried it, but the backups run as the "root" user, so will probably continue. If they don't, it's not a problem, as the next backup will "catch up" with all changes.
What about the Energy saving options - will they affect the backup ?
Not really. If you have the Mac set to shut down at a particular time, that will of course interrupt a backup if one is running. But again, the next backup will catch up.

HT204088 iTunes is telling me that I have not purchased from my iPhone before although I have multiple times, and I don't remember my security questions and there is no option to change them. Any suggestions other than making a new account?

iTunes is telling me that I have not purchased from my iPhone before although I have multiple times, and I don't remember my security questions and there is no option to change them. Any suggestions other than making a new account?

If you create a new Apple ID you won't have access to the media purchased with the Apple ID you are currently using.
Try here > Rescue email address and how to reset Apple ID security questions

HT2589 how can i skip the viewing on my account when i has not use my apple id in i tunes stores?

How can i skip the viewing on my account when i has not use my apple id? The main problem is i do not have a credit card... so what should i do?

You can't, you will need to enter a credit card number before you can use that account in the store.
There are instructions on this page for how to create a new account without giving credit card details : http://support.apple.com/kb/HT2534

HT3702 I have two charges to my credit card for the same dollar amount at two different times. First on 2/27/14 & second on 3/25/14 for $4.34. today's is pending payment and last months has been removed form my account. I have not purchased anything.

I have two charges to my credit card for the same dollar amount at two different times. First on 2/27/14 & second on 3/25/14 for $4.34. today's is pending payment and last months has been removed from my account. I have not purchased anything.

If they are regular payments for the same amount then it sounds like you have an auto-renewing subscription - there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098

Itunes charged my account when songs where not purchased

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