Itunes charged my credit card twice, but didnt give me the music?!
So I clicked purchase once and thought "hey, where is my music?" So I checked purchases, not there. Checked my bank account to see if something happened there, and sure enough not 1 but 2 authorization charges from Itunes... and no available downloads, what is this garbage? Is there any way I can get in contact with someone from Apple in regards to this?
The authorization charges should be reversed.
You can e-mail itunes support:
http://www.apple.com/support/itunes
Find an appropriate category and click. You will get an "E-mail us" button on the right.
Similar Messages
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HT3702 How do I get a refund if iTunes's charged my credit card twice?
How do I get a refund if iTunes's charged my credit card twice?
Click Support at the top of this page, then click the link under Contact Us.
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HT1918 iTunes charge my credit card 8 USD ! Why?
I wan to buy the point in games (clash of clans) but the purchase is error ! But the iTunes charge my credit card 1USD ! Why?
I dun buy any thing?
I repeat many times to purchase the point in this games !
iTunes total charge 8USD in my credit card account !
I dun get any thing
Why?It may still be 8 holding charges to chec - each holding charge is $1, so the amount would tie up
As with many other merchants, the iTunes Store and Mac App Store places an authorization hold on your payment card account for the approximate amount of any purchase you make. Similarly, if you update your billing information, the iTunes Store or Mac App Store will place an authorization hold on your payment card account, usually in the amount of 1 USD, to verify your account information.
But you can contact iTunes Support via this link, especially if you are getting a message to contact them (we are fellow users on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Can Apple TV use the balance from my iTunes Store when renting a movie? I couldnt find the option so I believe it will charge my credit card it made me add to the iTunes Store settings.
For the avoidance of doubt, you must have enough of a balance to pay for the rental in full, it won't take the balance and the difference by credit card. If you don't have enough of a balance it will all be taken by credit card.
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I have a $25 gift card that I redeemed but when I try to purchase a song it is not deducting from the credit and wants to charge my credit card. How do I use the credit on the accoung?
Nonesense, why would a service that offers redeemable cards as cash would require a credit card verification. Who is answering this question? I am sick of Apple! I am here because I want to buy music for the year end festivities and had this card that I got when I bought a very pricey Mac Book Pro for my daughter, I thought at least I was getting something out of an outrageously high priced machine, but no, they cant' just make things easy for you... Anyway, no one seems to be reading this so I am not wasting my time anymore, useless...
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I am trying to make a purchase. Entered new credit card number but it gives me error message.
If you would like help from these forums then posting what the error message says would be useful.
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im trying to change the credit card number but i cant load the page in order to do that - why is that?
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html -
I couldn't buy app from my credit card...please give me the solution, I couldn't buy app from my credit card...please give me the solution
Accepted forms of payment > http://support.apple.com/kb/HT5552
Changing Account Information > http://support.apple.com/kb/HT1918
Jinnah1951 wrote:
I couldn't buy app from my credit card..
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
ITunes charged my credit card $1.00 without explanation. What is this?
iTunes Store charged my credit card $100 without explanation, and I made no purchases. What is this?
$1 or $100? Often when you register a card iTunes will put a holding charge to confirm your card is valid. This should be released but some companies don't process the release as quickly as they should so it can still show up as "missing" from your balance/available funds later in the day. Check again tomorrow.
tt2 -
Why does itunes charge my credit card when I still have itunes credit on my account?
I have a credit on my itunes account but each time my wife or I purchase something on itunes or the App Store, it defaults and charges my credit card? I have a credit that never gets used? Help!
Either the credit's not applicable to that purchase(as opposed to iTunes Store credit, individual song credits can't be used on album purchases), or something's wrong on Apple's servers. If needed, click here and contact the iTunes Store staff.
(108273) -
Purchased ProCam XL 2 online this afternoon. Filled in all the boxes. Clicked OK. No download. No app. No confirmation. No email. Help.
Hello thstai,
It sounds like you wanted to purchase this app from the App Store, and you created an Apple ID, entered your credit card info, but have not yet been able to verify your Apple ID email address.
This article shows how to resend the verification email to that email address:
How to verify the primary email address for your Apple ID
When you first create an Apple ID (using your email address) a verification email will be sent to that address. If you sign in to your Apple ID from the link in that email, the email address will be verified as the primary email address for your Apple ID. You can also resend the email verification if the email address is not verified:
1. Sign in to My Apple ID to manage your account information.
2. Click Resend under Primary Email Address.
3. Verify your changes by following the link in the email you will receive from Apple and signing back in to your account.
From: Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/he68
If you have Junk or Spam folders setup I would check in there as well if you have not received your verification email for a bit in your Inbox.
Thank you for using Apple Support Communities.
All the best,
Sterling -
ITunes charged my credit card to something i did not get where do i call to get this fixed
I tunes charged my credit card for something i did not order where do i call to get refund
Follow the steps here:
http://support.apple.com/kb/HT4201
Regards. -
What if my daughter accidentally downloads something and it charges my credit card $99.00? Can I get a refund? I deleted the app!!
Further to the other points, what you might want to do is
- first, make sure your daughter does not know your password, and change it if you suspect she does;
- second, turn off in-app purchases, and set your iPhone/iPad to require a password on every purchase. See this article:
http://support.apple.com/kb/HT4213
Matt -
ITunes charging my credit card!
At the time of registration, 1 dollar AUD was charged to my credit card.
I have not purchased any items from iTunes, except for the free items from my iPhone.
I want to know why i was charged?I am having this same issue. I just purchased two IPods and made some purchases from ITunes. I now have three $1 charges sitting in pending transactions on my credit card. Why haven't they removed these charges? It has been about two weeks since the first two and the last one was just put on my card today. Someone HELP!!
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I recently purchased an App Store gift card - how do I register it with iTunes and the App Store so my purchases will go to it instead of my credit card on file with Apple?
Click here and ask the iTunes Store staff for assistance.
(104332)
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