Itunes choppy audio playback after update of software...no help in site!!!!
I have updated my itunes in the past month and am getting ready to abandon itunes all together (though I have loved it up until now!) All of my audio plays back so choppy you can not make out one word of any song. I purchase quite a bit of music and it is now useless! I have gone onto the web and spent hours searching for help only to discover there are lots of people out there with the same problem and apple seems to be doing nothing. I found another couple post on the forums with no reponse. I did find after some research on google that you should adjust the sample/bit rate on quicktime and it should help, this is not true. PLEASE PLEASE PLEASE could someone from itunes/apple team give me a solution for my purchased songs?
Dell Xps 410 Windows XP Pro
We apparently have a major problem with "Paid for" merchandise that is NOT being supported by itunes/Apple
My hope here is that this site IS being moderated by some apple techs, but I am not seeing much. If you dig into the archives of this message board you will see a few of us out there that have been trying to get this resolved for a while and there are NO replies to their messages. Also I would like to state that apple makes it nearly impossible to find a good e-mail address that would go to anybody for help. We need to try and keep this topic on top of the message board to get it looked at by the right person. I don't understand the computer being under resourced though, I am running a dual processor and have 2 gig of ram.... my audio never plays correctly now regardless of itunes being opened alone of with any other applications. I NEED TO HAVE MY PAID FOR MUSIC BACK!
sorry-- had to get that off my chest.
Thanks for your support
G
Dell Xps 410 Windows XP Pro
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Safari 6.1.4 crashes every clic on iMac 10.7.5 after update from Software Update, and now Firefox too.
What can I do?Step 2:
Process:
Safari [50717]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
6.1.4 (7537.76.4)
Build Info:
WebBrowser-7537076004000000~1
Code Type:
X86-64 (Native)
Parent Process: launchd [145]
Date/Time:
2014-06-05 20:36:30.058 +0200
OS Version:
Mac OS X 10.7.5 (11G63)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff7386e420
VM Regions Near 0x7fff7386e420:
__DATA
00007fff737d9000-00007fff73800000 [ 156K] rw-/rwx SM=COW /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
--> __DATA
00007fff73800000-00007fff738ad000 [ 692K] rw-/rwx SM=COW /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
unused split lib
00007fff738ad000-00007fff73900000 [ 332K] rw-/rwx SM=COW system shared library region not used by this process
Application Specific Information:
Process Model:
Single Web Process
Enabled Extensions:
com.betafish.adblockforsafari-UAMUU4S2D9 (102.6.35 - 2.6.35) AdBlock
objc[50717]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ???
0x00007fff7386e420 __block_descriptor_tmp_10.1072 + 0
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff8230f7e6 kevent + 10
1 libdispatch.dylib
0x00007fff85e78786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib
0x00007fff85e77316 _dispatch_mgr_thread + 54
Thread 2:: WebCore: IconDatabase
0 libsystem_kernel.dylib
0x00007fff8230ebca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff85846274 _pthread_cond_wait + 840
2 com.apple.WebCore
0x000000010cbc2fdb WebCore::IconDatabase::syncThreadMainLoop() + 491
3 com.apple.WebCore
0x000000010cbbfbef WebCore::IconDatabase::iconDatabaseSyncThread() + 303
4 com.apple.JavaScriptCore
0x000000010c049a1f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib
0x00007fff858428bf _pthread_start + 335
6 libsystem_c.dylib
0x00007fff85845b75 thread_start + 13
Thread 3:: CoreAnimation render server
0 libsystem_kernel.dylib
0x00007fff8230d67a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff8230cd71 mach_msg + 73
2 com.apple.QuartzCore
0x00007fff8ab81df5 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore
0x00007fff8ab81d35 thread_fun + 24
4 libsystem_c.dylib
0x00007fff858428bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff85845b75 thread_start + 13
Thread 4:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib
0x00007fff8230d67a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff8230cd71 mach_msg + 73
2 com.apple.CoreFoundation
0x00007fff8c23c50c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation
0x00007fff8c244c74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation
0x00007fff8c244486 CFRunLoopRunSpecific + 230
5 com.apple.Foundation
0x00007fff8cc7efd7 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 335
6 com.apple.Foundation
0x00007fff8cc7372a -[NSThread main] + 68
7 com.apple.Foundation
0x00007fff8cc736a2 __NSThread__main__ + 1575
8 libsystem_c.dylib
0x00007fff858428bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff85845b75 thread_start + 13
Thread 5:: com.apple.CFSocket.private
0 libsystem_kernel.dylib
0x00007fff8230edf2 __select + 10
1 com.apple.CoreFoundation
0x00007fff8c28dc8b __CFSocketManager + 1355
2 libsystem_c.dylib
0x00007fff858428bf _pthread_start + 335
3 libsystem_c.dylib
0x00007fff85845b75 thread_start + 13
Thread 6:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib
0x00007fff8230ebca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff85846274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore
0x000000010c0541a5 JSC::BlockAllocator::blockFreeingThreadMain() + 261
3 com.apple.JavaScriptCore
0x000000010c049a1f _ZN3WTFL19wtfThreadEntryPointEPv + 15
4 libsystem_c.dylib
0x00007fff858428bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff85845b75 thread_start + 13
Thread 7:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff8230ebca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff85846274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore
0x000000010c054c27 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore
0x000000010c054ab8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore
0x000000010c049a1f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib
0x00007fff858428bf _pthread_start + 335
6 libsystem_c.dylib
0x00007fff85845b75 thread_start + 13
Thread 8:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib
0x00007fff8230ebca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff85846274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore
0x000000010c0541a5 JSC::BlockAllocator::blockFreeingThreadMain() + 261
3 com.apple.JavaScriptCore
0x000000010c049a1f _ZN3WTFL19wtfThreadEntryPointEPv + 15
4 libsystem_c.dylib
0x00007fff858428bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff85845b75 thread_start + 13
Thread 9:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff8230ebca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff85846274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore
0x000000010c054c27 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore
0x000000010c054ab8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore
0x000000010c049a1f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib
0x00007fff858428bf _pthread_start + 335
6 libsystem_c.dylib
0x00007fff85845b75 thread_start + 13
Thread 10:: CVDisplayLink
0 libsystem_kernel.dylib
0x00007fff8230ebca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff85846274 _pthread_cond_wait + 840
2 com.apple.CoreVideo
0x00007fff8be696c8 CVDisplayLink::runIOThread() + 710
3 com.apple.CoreVideo
0x00007fff8be693e9 _ZL13startIOThreadPv + 148
4 libsystem_c.dylib
0x00007fff858428bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff85845b75 thread_start + 13
Thread 11:: WebCore: LocalStorage
0 libsystem_kernel.dylib
0x00007fff8230ebca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff85846274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore
0x000000010c0545bd ***::ThreadCondition::timedWait(***::Mutex&, double) + 61
3 com.apple.WebCore
0x000000010d754838 ***::PassOwnPtr<***::Function<void ()()> > ***::MessageQueue<***::Function<void ()()> >::waitForMessageFilteredWithTimeout<bool ()(***::Function<void ()()>*)>(***::MessageQueueWaitResult&, bool (&)(***::Function<void ()()>*), double) + 168
4 com.apple.WebCore
0x000000010d753ed3 WebCore::StorageThread::threadEntryPoint() + 179
5 com.apple.JavaScriptCore
0x000000010c049a1f _ZN3WTFL19wtfThreadEntryPointEPv + 15
6 libsystem_c.dylib
0x00007fff858428bf _pthread_start + 335
7 libsystem_c.dylib
0x00007fff85845b75 thread_start + 13
Thread 12:: WebCore: LocalStorage
0 libsystem_kernel.dylib
0x00007fff8230ebca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff85846274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore
0x000000010c0545bd ***::ThreadCondition::timedWait(***::Mutex&, double) + 61
3 com.apple.WebCore
0x000000010d754838 ***::PassOwnPtr<***::Function<void ()()> > ***::MessageQueue<***::Function<void ()()> >::waitForMessageFilteredWithTimeout<bool ()(***::Function<void ()()>*)>(***::MessageQueueWaitResult&, bool (&)(***::Function<void ()()>*), double) + 168
4 com.apple.WebCore
0x000000010d753ed3 WebCore::StorageThread::threadEntryPoint() + 179
5 com.apple.JavaScriptCore
0x000000010c049a1f _ZN3WTFL19wtfThreadEntryPointEPv + 15
6 libsystem_c.dylib
0x00007fff858428bf _pthread_start + 335
7 libsystem_c.dylib
0x00007fff85845b75 thread_start + 13
Thread 13:: Safari: SafeBrowsingManager
0 libsystem_kernel.dylib
0x00007fff8230d67a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff8230cd71 mach_msg + 73
2 com.apple.CoreFoundation
0x00007fff8c23c50c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation
0x00007fff8c244c74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation
0x00007fff8c244486 CFRunLoopRunSpecific + 230
5 com.apple.Safari.framework
0x000000010b951e6f Safari::MessageRunLoop::threadBody() + 119
6 com.apple.JavaScriptCore
0x000000010c049a1f _ZN3WTFL19wtfThreadEntryPointEPv + 15
7 libsystem_c.dylib
0x00007fff858428bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff85845b75 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib
0x00007fff8230f192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff85844594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff85845b85 start_wqthread + 13
Thread 15:
0 libsystem_kernel.dylib
0x00007fff8230f192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff85844594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff85845b85 start_wqthread + 13
Thread 16:
0 libsystem_kernel.dylib
0x00007fff8230f192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff85844594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff85845b85 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007feacbce1cc0 rcx: 0x00007feacbccdc20 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x00007fff8ce66cfe rbp: 0x0000000042000000 rsp: 0x00007fff6b393890
r8: 0x00000000000000c8 r9: 0x00007fff725a00d8 r10: 0x00007feacd0b2a10 r11: 0x00007feacd0be570
r12: 0x00007feacbce1cb0 r13: 0x00007fff6b3938a0 r14: 0x00007fff8cd86ab8 r15: 0x00007fff732393d0
rip: 0x00007fff7386e420 rfl: 0x0000000000010246 cr2: 0x00007fff7386e420
Logical CPU: 0
Binary Images:
0x10b798000 -
0x10b798fff com.apple.Safari (6.1.4 - 7537.76.4) <BA8D8641-9DA7-3A2E-BC08-93DBC574A5DC> /Applications/Safari.app/Contents/MacOS/Safari
0x10b7a2000 -
0x10bcdbfff com.apple.Safari.framework (7537 - 7537.76.4) <760D4633-A946-3208-8EA3-34E3DA11362F> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
0x10c040000 -
0x10c3e7ff7 com.apple.JavaScriptCore (7537 - 7537.76.1) <69C4CEDA-8BEB-38C0-9223-A28D71E17C5D> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
0x10c4db000 -
0x10c63ffff com.apple.WebKit (7537 - 7537.76.4) <61935359-4BAB-3342-8076-99E5B1DCF9CE> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
0x10c731000 -
0x10c99afff com.apple.WebKit2 (7537 - 7537.76.4) <FD06691A-97CD-312A-8DD0-48268641674C> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebKit2
0x10cb6e000 -
0x10cba1ff7 com.apple.GSS (2.2 - 2.0) <C86012C5-B613-3199-B1B3-A1494EE5E43C> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
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0x110bf3000 -
0x110c0efff com.apple.WebInspector (7537 - 7537.76.1) <F7C37272-D42B-36EE-BF73-46FFEF9E2DF0> /System/Library/StagedFrameworks/Safari/WebInspector.framework/Versions/A/WebIn spector
0x110c28000 -
0x110d19ff7 com.apple.mobiledevice (710.5 - 710.5) <C250816A-3B97-329D-9F6B-38DACA981CED> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
0x110d7e000 -
0x110d7efff com.apple.WebInspectorUI (7537 - 7537.76.1) <C6DFE4B7-AA62-315A-9A32-4F6760DAC498> /System/Library/StagedFrameworks/Safari/WebInspectorUI.framework/Versions/A/Web InspectorUI
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0x1155ef000 -
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0x1176c9ff2 +cl_kernels (??? - ???) <DB632E27-3353-4216-AEE0-A08DE66B4DCD> cl_kernels
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0x1179b1ff7 unorm8_rgba.dylib (2.0.19 - compatibility 1.0.0) <8CA67399-44BB-35F8-94EF-EB57CD3AA542> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_rgba. dylib
0x117ad7000 -
0x117c8ffff GLEngine (??? - ???) <59179FEC-D0E2-38B3-BD49-765506A645AC> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x117cc6000 -
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0x7fff823cf000 -
0x7fff823d3fff libutil.dylib (??? - ???) <28672328-B738-38CE-B231-8A93CA6E6EA4> /usr/lib/libutil.dylib
0x7fff823d4000 -
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0x7fff823da000 -
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I have the IPhone 4 , after updating the software to version 5.0 , i can't edit my contacts anymore(the button edit doesn't exist anymore), is it only from my device or the updated software should be adjusted?
That's exactly right. And since you have a MacBook Air (as I do), that means the synching should occur just fine (if you've set it up right in iTunes). In other words, once you actually do the update, the iTunes on your MacBook Air will re-sync your photos back to your iPhone.
Basically, the process is that your iPhone gets backed up, wiped clean, then the new iOS version gets installed, then the backup gets restored. That will restore everything in the article above, which does not include your photos. But the sync process that happens after the iOS installation would restore your photos from iPhoto given you've set it up that way in iTunes.
When you have your iPhone plugged into iTunes, while looking at the iPhone's summary page, click "Photos" on the right side of iTunes to see how you have your sync set up.
Regardless, it sounds like you'll be fine! Your photos will wind up in iPhoto once you place them there. They will be safe there. -
Ive backed up my phone and restored it after updating the software and now a lot of my apps are greyed out and i cant access them via the phone interface
I can only access them via the App storeI did plug it into itunes and then backed it up to the cloud (im actually wondering if thats my problem)
then restored it from the cloud.
Maybe I should restore it from the computer (when its plugged into itunes?)
thanks sberman -
iTunes won't open after update - help, please; MacBook Pro, Mac OSX 10.6.8, iTunes version 11.1.5.
i had a problem similar to yours and better yet, i have the fix for it. i downloaded maverick 4 months ago and was without itunes ever since. all itunes icon did was bounce. itunes would never open and whats more, is when i would try to update it, i would get a "thank you for downloading itunes!" page , but the download would never work. so i scoured the net for solves. nothing that worked. <4 months later> then last night i took a new approach. i decided even though maverick would not allow me to uninstall itunes, i would find a way to uninstall itunes. then i would reinstall back to 11.1.5 i was successful and heres what i did.
step one-
Back up your iTunes Library.itl file, found under ~/Music/iTunes
(even tho i didnt, i only had 3 artists in there at the time. and they didnt get erased but i advise you back up just in case.)
step two-
download itunes 10.7 from apple. i used this link Download it from Apple here
(i pulled the link from Aarons website (awesometast.com). you download 10.7 however you want but i used the link above and have had no issues).
although im not sure you need to do this step ( you may be able to download 11.1.5 itunes without 10.7, i did because i was following intructions from http://awesometoast.com/downgrading-to-itunes-10-7-from-itunes-11-on-osx/
step 3-
open Terminal
step 4-
enter in these 3 commands hitting return after each line. 1st line nothing seems to happen, 2nd line nothing seems to happen and 3rd line gives you a warning and requires password to continue. when i did it, my password didnt appear as i entered it and i hit return without looking, so i entered it in again, although im not sure i had to the 2nd time.
killall iTunes
killall "iTunes Helper"
sudo rm -rf /Applications/iTunes.app/
step 5-
drag off and dump the itunes icon (which now has the ? shadow in it) off your dock.
step 6-
install 10.7 itunes you downloaded earlier. (not sure if this part is neccesary. you may be able to just download 11.1.5 but i downloaded 10.7 because i was following Aarons steps.) itunes now works.
step 7-
go to apple and update to 11.1.5 itunes. install it. open it and you have itunes 11.1.5 in perfect working order. assuming you have a decent internet speed for the downloads, the whole process takes very little time.
with those steps above, you can solve itunes just bouncing and not launching issues and also the "thank you for downloading" and nothing downloads issue. enjoy. also i would like to give a shout out to http://awesometoast.com and thank Aaron for the knowledge that enabled me to get itunes back into my life. -
I have updated my iMac to lion so I can use iCloud to share contacts and calendar between iPhone 4s and iPads 1. Somehow it seems to have worked although still not sure how to move stuff in and out of iCloud. iTunes is telling me to update the software on the phone and iPad. When I try to do this it just gets stuck with a box saying connecting to software update server. This has never happened before. I cannot update or restore either the phone or the iPad in iTunes although I have synced the info. What should I do?
Something went wrong with the update, this can and does happen with every version of iOS.
There is nothing wrong with the update.
Simply restore the device via iTunes on the computer.
If iTunes is stating it will take hours to update, that indicates an extremely slow Internet connection and is likely the reason the OTA update failed. -
Apple remote will no longer connect to itunes on my pc after updating to ios5
my apple remote will not connect to itunes on my pc after updating to ios5 anyone know why.
Hi Chukwudinma!
Here is an article that will help you troubleshoot this issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thanks for using the Apple Support Communities!
Cheers,
Braden -
Itunes does not launch after updating to Windows 8.1. I've tried every suggestion I can find on web (reinstall, copy files from other directories, change permissions, etc.). Nothing works. At best I can get the licensing agreement to show and then nothing. Has anyone heard if a fix is in the works?
Hi 3backpacker3,
It sounds like you are on the right track in troubleshooting this issue. If you are having launch issues, you may find the following article helpful:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Regards,
- Brenden -
I purchased three autobooks from itunes last weekend and after updating my ios to 7 they no longer appear. I looked at my purchse history and they are not showing in my purchase history. I do have the receipts for the charge. How do I restore these?
"I did make a full back up of my phone prior to updating the iOS"
Itunes content is not incliuded in the backup that itunes performs.
Audiobooks are not part of icloud and cannot be redownloaded.
You can try contacting itunes support and asking for an exception.
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