ITunes closes when I try to play any video file.
I purchased a movie in the iTunes store. Now when I am in iTunes all the audio files work fine (music, podcasts, etc) but any video file takes me to a black screen and a popup that says "iTunes has stopped working". I tried opening the files in Quicktime media player but received an "unknown error". I was able to to download the movie from the cloud and play it with no problems.
Originally this happened whenever I opened iTunes but after reinstalling it the issue was limited to videos.
I have reset proxy settings in case it was an issue with the iTunes store
I have tried various playback resolutions
I am using windows 8 on an Acer Aspire V3
16 GB RAM and 1 TB HDD
I have update iTunes and Quicktime.
Hello, jonahrnhrt.
Thank you for visiting Apple Support Communities.
I understand that iTunes quits unexpectedly. Here is the troubleshooting article that I would recommend going through for this specific issue.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
-Jason H.
Similar Messages
-
It is the latest version of iTunes btw.
The faulting module is photoshop. Report below.
Source
Adobe Photoshop CC 2014
Summary
Stopped working
Date
2/2/2015 4:54 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 15.2.2.310
Application Timestamp: 5480338c
Fault Module Name: Photoshop.exe
Fault Module Version: 15.2.2.310
Fault Module Timestamp: 5480338c
Exception Code: c000001d
Exception Offset: 00000000049de322
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 8db4
Additional Information 2: 8db473619c10c0c8b85ce99afe676ed8
Additional Information 3: f06d
Additional Information 4: f06da704bdd5338df2a8d09bde2244bb
Extra information about the problem
Bucket ID: 1fe6d1d4e5765bd348843b981b8ec4d2 (85990875000) -
ITunes freezes whenever I try to play any videos
iTunes 10.7
Windows 8 64 bit
The moment I try to play a video iTunes locks up. I have to "end task" in the task manager. The only way it will work is in iTunes Safe mode.
I tried disabling Direct3d accel in Quicktime -- did not work.
I completely uninstalled and reinstalled iTunes using Apple's KB. - did not work
I reverted to older version. - also did not work
I reinstalled video drivers - did not work
Checked for plugins - there are none.
iTunes has basically become unusuable for me. I can't watch any videos.
Can anyone help? I have no idea how to troubleshoot safe mode issues and Apple's KB didn't help.Do you use audio output via HDMI?
Stereo output via HDMI doesnt work, in this case try to use external (for notebooks internal) speakers and set them as your default audio device. -
Itunes freezes when I try to play a video..?
I have a windows 7 pc - when I try to play a tv show that I bought from itunes, and yes, it's already downloaded, itunes freezes. I've tried using itunes on different user acconts but no dice.
itunes will freeze even WITHOUT playing a song...
7.6 release of itunes was rushed so Jobs could look good at Mac Convention.
Apple didn't seem to care it was completely buggy and usless for a program. And to top the cake, if you called Apple to try and find out why iTunes was freezing and running slow, Apple blamed your computer. So 1000s of iTunes users have bad comnputers (even though they are all 100% above the minimum requirements for iTunes to run). sad Apple...how about take ownership??
there is only 1 good fix at the moment. uninstall 7.6 and reinstall 7.5 (see other threads to see how to do this flawlessly). -
Quicktime crashes when I try to open any Video File
This started Wednesday July 10th. Any time I try to open/play a video file (MP4/M4V), quicktime player crashes.
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
I tried re-installing, but no improvement.
Any suggestions?I have what appears to be the same problem. I first found it because videos uploaded to iPhoto, which in the past have played in iPhoto with no problem, crasehd iPhoto when I tired to open the video.
To check further, in FInder I tried to open the video in QuickTime Player 10.2 which also crashed.
QuickTime 7 failed more gracefully, with a dialog sayidng "The movie could not be opened. T^he operation couldn't be completed. (OSStatus error -192.)
In cse it is useful, here are the crash reports from when I tried to open a video in QuickTime 10.2 and iPhoto 9.4.3.
Process: QuickTime Player [15069]
Path: /Applications/QuickTime Player.app/Contents/MacOS/QuickTime Player
Identifier: com.apple.QuickTimePlayerX
Version: 10.2 (603.17)
Build Info: QuickTimePlayerX-603017000000000~5
Code Type: X86-64 (Native)
Parent Process: launchd [190]
User ID: 501
Date/Time: 2013-07-15 17:10:09.378 -0700
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 000000010eec8000-000000010f125000 [ 2420K] r-x/rwx SM=COW /Applications/QuickTime Player.app/Contents/MacOS/QuickTime Player
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff85482bb2 CFDictionaryGetValue + 18
1 com.apple.QTKit 0x00007fff908bd96a CopyLocalizedStringFromTable + 17
2 com.apple.QTKit 0x00007fff908bd7d6 QTTimeFormatterCreate + 682
3 com.apple.QTKit 0x00007fff908c4e76 -[QTHUDTimeFormatter _QTTimeFormatter] + 93
4 com.apple.QTKit 0x00007fff908c6969 -[QTHUDTimeFormatter stringFromTimeInterval:] + 133
5 com.apple.QTKit 0x00007fff908c6438 -[QTHUDTimeFormatter stringForObjectValue:] + 380
6 com.apple.AppKit 0x00007fff891b31ad -[NSCell setFormatter:] + 221
7 com.apple.AppKit 0x00007fff891af7df -[NSCell initWithCoder:] + 4014
8 com.apple.AppKit 0x00007fff891ae60a -[NSActionCell initWithCoder:] + 50
9 com.apple.AppKit 0x00007fff891b519e -[NSTextFieldCell initWithCoder:] + 52
10 com.apple.AppKit 0x00007fff89325b1c -[NSClassSwapper initWithCoder:] + 546
11 com.apple.Foundation 0x00007fff8f14f979 _decodeObjectBinary + 2741
12 com.apple.Foundation 0x00007fff8f14ed24 _decodeObject + 226
13 com.apple.AppKit 0x00007fff891ac1a4 -[NSControl initWithCoder:] + 777
14 com.apple.AppKit 0x00007fff891b4ff3 -[NSTextField initWithCoder:] + 50
15 com.apple.Foundation 0x00007fff8f14f979 _decodeObjectBinary + 2741
16 com.apple.Foundation 0x00007fff8f150756 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1189
17 com.apple.Foundation 0x00007fff8f150cc8 -[NSArray(NSArray) initWithCoder:] + 538
18 com.apple.Foundation 0x00007fff8f14f979 _decodeObjectBinary + 2741
19 com.apple.Foundation 0x00007fff8f14ed24 _decodeObject + 226
20 com.apple.AppKit 0x00007fff891aa601 -[NSView initWithCoder:] + 976
21 com.apple.AppKit 0x00007fff891b9ac6 -[NSCustomView initWithCoder:] + 601
22 com.apple.Foundation 0x00007fff8f14f979 _decodeObjectBinary + 2741
23 com.apple.Foundation 0x00007fff8f150756 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1189
24 com.apple.Foundation 0x00007fff8f150cc8 -[NSArray(NSArray) initWithCoder:] + 538
25 com.apple.Foundation 0x00007fff8f14f979 _decodeObjectBinary + 2741
26 com.apple.Foundation 0x00007fff8f14ed24 _decodeObject + 226
27 com.apple.AppKit 0x00007fff891aa601 -[NSView initWithCoder:] + 976
28 com.apple.QTKit 0x00007fff908cac8e -[QTHUDGroupView initWithCoder:] + 71
29 com.apple.Foundation 0x00007fff8f14f979 _decodeObjectBinary + 2741
30 com.apple.Foundation 0x00007fff8f150756 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1189
31 com.apple.Foundation 0x00007fff8f150cc8 -[NSArray(NSArray) initWithCoder:] + 538
32 com.apple.Foundation 0x00007fff8f14f979 _decodeObjectBinary + 2741
33 com.apple.Foundation 0x00007fff8f14ed24 _decodeObject + 226
34 com.apple.AppKit 0x00007fff891aa601 -[NSView initWithCoder:] + 976
35 com.apple.AppKit 0x00007fff891b9ac6 -[NSCustomView initWithCoder:] + 601
36 com.apple.Foundation 0x00007fff8f14f979 _decodeObjectBinary + 2741
37 com.apple.Foundation 0x00007fff8f150756 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1189
38 com.apple.Foundation 0x00007fff8f150cc8 -[NSArray(NSArray) initWithCoder:] + 538
39 com.apple.Foundation 0x00007fff8f14f979 _decodeObjectBinary + 2741
40 com.apple.Foundation 0x00007fff8f14ed24 _decodeObject + 226
41 com.apple.AppKit 0x00007fff891aa601 -[NSView initWithCoder:] + 976
42 com.apple.QTKit 0x00007fff908c819f -[QTHUDBackgroundView initWithCoder:] + 50
43 com.apple.AppKit 0x00007fff89325b1c -[NSClassSwapper initWithCoder:] + 546
44 com.apple.Foundation 0x00007fff8f14f979 _decodeObjectBinary + 2741
45 com.apple.Foundation 0x00007fff8f150756 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1189
46 com.apple.Foundation 0x00007fff8f150cc8 -[NSArray(NSArray) initWithCoder:] + 538
47 com.apple.Foundation 0x00007fff8f14f979 _decodeObjectBinary + 2741
48 com.apple.Foundation 0x00007fff8f14ed24 _decodeObject + 226
49 com.apple.AppKit 0x00007fff891aa601 -[NSView initWithCoder:] + 976
50 com.apple.AppKit 0x00007fff891b9ac6 -[NSCustomView initWithCoder:] + 601
51 com.apple.Foundation 0x00007fff8f14f979 _decodeObjectBinary + 2741
52 com.apple.Foundation 0x00007fff8f150756 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1189
53 com.apple.Foundation 0x00007fff8f150cc8 -[NSArray(NSArray) initWithCoder:] + 538
54 com.apple.Foundation 0x00007fff8f14f979 _decodeObjectBinary + 2741
55 com.apple.Foundation 0x00007fff8f14ed24 _decodeObject + 226
56 com.apple.AppKit 0x00007fff891aa601 -[NSView initWithCoder:] + 976
57 com.apple.AppKit 0x00007fff891b9ac6 -[NSCustomView initWithCoder:] + 601
58 com.apple.Foundation 0x00007fff8f14f979 _decodeObjectBinary + 2741
59 com.apple.Foundation 0x00007fff8f14ed24 _decodeObject + 226
60 com.apple.AppKit 0x00007fff891a1914 -[NSNibConnector initWithCoder:] + 401
61 com.apple.AppKit 0x00007fff891a1778 -[NSNibOutletConnector initWithCoder:] + 344
62 com.apple.Foundation 0x00007fff8f14f979 _decodeObjectBinary + 2741
63 com.apple.Foundation 0x00007fff8f150756 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1189
64 com.apple.Foundation 0x00007fff8f150cc8 -[NSArray(NSArray) initWithCoder:] + 538
65 com.apple.Foundation 0x00007fff8f14f979 _decodeObjectBinary + 2741
66 com.apple.Foundation 0x00007fff8f14ed24 _decodeObject + 226
67 com.apple.AppKit 0x00007fff891a09ea -[NSIBObjectData initWithCoder:] + 2025
68 com.apple.Foundation 0x00007fff8f14f979 _decodeObjectBinary + 2741
69 com.apple.Foundation 0x00007fff8f14ed24 _decodeObject + 226
70 com.apple.AppKit 0x00007fff893d78eb -[NSNib _instantiateNibWithExternalNameTable:] + 519
71 com.apple.AppKit 0x00007fff893d76b3 -[NSNib instantiateNibWithOwner:topLevelObjects:] + 254
72 com.apple.AppKit 0x00007fff893d6c67 -[NSViewController loadView] + 184
73 com.apple.QuickTimePlayerX 0x000000010eee22d8 0x10eec8000 + 107224
74 com.apple.QuickTimePlayerX 0x000000010eee1960 0x10eec8000 + 104800
75 com.apple.AppKit 0x00007fff8937eb09 -[NSViewController view] + 41
76 com.apple.QuickTimePlayerX 0x000000010eedcd08 0x10eec8000 + 85256
77 com.apple.Foundation 0x00007fff8f18d558 _NSSetObjectValueAndNotify + 257
78 com.apple.QuickTimePlayerX 0x000000010eedf452 0x10eec8000 + 95314
79 com.apple.Foundation 0x00007fff8f18c7b7 NSKeyValueNotifyObserver + 390
80 com.apple.Foundation 0x00007fff8f18e1c1 NSKeyValueDidChange + 456
81 com.apple.Foundation 0x00007fff8f14976a -[NSObject(NSKeyValueObserverNotification) didChangeValueForKey:] + 118
82 com.apple.QuickTimePlayerX 0x000000010efda9e0 0x10eec8000 + 1124832
83 com.apple.CoreFoundation 0x00007fff854d1cd2 __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 18
84 com.apple.CoreFoundation 0x00007fff8549247f __CFRunLoopDoBlocks + 255
85 com.apple.CoreFoundation 0x00007fff854b6c7c __CFRunLoopRun + 1948
86 com.apple.CoreFoundation 0x00007fff854b60e2 CFRunLoopRunSpecific + 290
87 com.apple.HIToolbox 0x00007fff86acaeb4 RunCurrentEventLoopInMode + 209
88 com.apple.HIToolbox 0x00007fff86acac52 ReceiveNextEventCommon + 356
89 com.apple.HIToolbox 0x00007fff86acaae3 BlockUntilNextEventMatchingListInMode + 62
90 com.apple.AppKit 0x00007fff89200533 _DPSNextEvent + 685
91 com.apple.AppKit 0x00007fff891ffdf2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
92 com.apple.AppKit 0x00007fff891f71a3 -[NSApplication run] + 517
93 com.apple.AppKit 0x00007fff8919bbd6 NSApplicationMain + 869
94 libdyld.dylib 0x00007fff857e27e1 start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff88a506d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff87f2cf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff87f2cd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff87f171d1 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff88a50d16 kevent + 10
1 libdispatch.dylib 0x00007fff84120dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff841209ee _dispatch_mgr_thread + 54
Thread 3:
0 libsystem_kernel.dylib 0x00007fff88a506d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff87f2cf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff87f2cd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff87f171d1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff88a506d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff87f2cf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff87f2cd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff87f171d1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff88a506d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff87f2cf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff87f2cd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff87f171d1 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff88a506d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff87f2cf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff87f2cd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff87f171d1 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff88a506d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff87f2cf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff87f2cd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff87f171d1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff88a506d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff87f2cf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff87f2cd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff87f171d1 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff88a506d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff87f2cf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff87f2cd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff87f171d1 start_wqthread + 13
Thread 10:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff88a500fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff87f2f023 _pthread_cond_wait + 927
2 com.apple.CoreVideo 0x00007fff8dfceea3 CVDisplayLink::waitUntil(unsigned long long) + 271
3 com.apple.CoreVideo 0x00007fff8dfce201 CVDisplayLink::runIOThread() + 529
4 com.apple.CoreVideo 0x00007fff8dfcdfd7 startIOThread(void*) + 148
5 libsystem_c.dylib 0x00007fff87f2a7a2 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff87f171e1 thread_start + 13
Thread 11:: com.apple.coremedia.player.async
0 libsystem_kernel.dylib 0x00007fff88a500fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff87f2efe9 _pthread_cond_wait + 869
2 com.apple.CoreMedia 0x00007fff8e6a7ea8 FigSemaphoreWaitRelative + 273
3 com.apple.MediaToolbox 0x00007fff867afcaf 0x7fff86756000 + 367791
4 com.apple.CoreMedia 0x00007fff8e6a8379 figThreadMain + 382
5 libsystem_c.dylib 0x00007fff87f2a7a2 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff87f171e1 thread_start + 13
Thread 12:: com.apple.coremedia.scheduledfileio
0 libsystem_kernel.dylib 0x00007fff88a500fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff87f2efe9 _pthread_cond_wait + 869
2 com.apple.CoreMedia 0x00007fff8e6a7ea8 FigSemaphoreWaitRelative + 273
3 com.apple.CoreMedia 0x00007fff8e6a3cae FigScheduledFileIOThread + 256
4 com.apple.CoreMedia 0x00007fff8e6a8379 figThreadMain + 382
5 libsystem_c.dylib 0x00007fff87f2a7a2 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff87f171e1 thread_start + 13
Thread 13:: AQClient
0 libsystem_kernel.dylib 0x00007fff88a4e686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff88a4dc42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff854b1233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff854b6916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff854b60e2 CFRunLoopRunSpecific + 290
5 com.apple.audio.toolbox.AudioToolbox 0x00007fff86e8670e GenericRunLoopThread::Entry(void*) + 204
6 com.apple.audio.toolbox.AudioToolbox 0x00007fff86e865c5 CAPThread::Entry(CAPThread*) + 175
7 libsystem_c.dylib 0x00007fff87f2a7a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff87f171e1 thread_start + 13
Thread 14:: com.apple.coremedia.audioqueue.source
0 libsystem_kernel.dylib 0x00007fff88a500fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff87f2efe9 _pthread_cond_wait + 869
2 com.apple.CoreMedia 0x00007fff8e6a7ea8 FigSemaphoreWaitRelative + 273
3 com.apple.MediaToolbox 0x00007fff86787bda 0x7fff86756000 + 203738
4 com.apple.CoreMedia 0x00007fff8e6a8379 figThreadMain + 382
5 libsystem_c.dylib 0x00007fff87f2a7a2 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff87f171e1 thread_start + 13
Thread 15:: com.apple.coremedia.audiomentor
0 libsystem_kernel.dylib 0x00007fff88a500fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff87f2efe9 _pthread_cond_wait + 869
2 com.apple.CoreMedia 0x00007fff8e6a7ea8 FigSemaphoreWaitRelative + 273
3 com.apple.MediaToolbox 0x00007fff867d0f97 0x7fff86756000 + 503703
4 com.apple.CoreMedia 0x00007fff8e6a8379 figThreadMain + 382
5 libsystem_c.dylib 0x00007fff87f2a7a2 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff87f171e1 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff755b4a40 rcx: 0x00007fff50d2eaa0 rdx: 0x00007fff755b4a40
rdi: 0x0000000000000000 rsi: 0x00007fff755b4a40 rbp: 0x00007fff50d2eaa0 rsp: 0x00007fff50d2ea80
r8: 0x0000000000002060 r9: 0x00007fff50d2eaa0 r10: 0x00007fe85e924610 r11: 0x00007fff90927ec8
r12: 0x0000000000000000 r13: 0x00007fe85ce23ac0 r14: 0x00007fe85ce23b50 r15: 0x0000000000000000
rip: 0x00007fff85482bb2 rfl: 0x0000000000010246 cr2: 0x0000000000000000
Logical CPU: 6
Binary Images:
0x10eec8000 - 0x10f124fef com.apple.QuickTimePlayerX (10.2 - 603.17) <2B49A87E-ADF2-3126-8F2E-213FBD326F8E> /Applications/QuickTime Player.app/Contents/MacOS/QuickTime Player
0x113fd2000 - 0x114190fff GLEngine (8.9.2) <420E03C3-B91D-33C7-A1C4-BE60A1544971> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x1141c7000 - 0x114337fff libGLProgrammability.dylib (8.9.2) <83DBCC22-F711-3F9D-B622-6DE5D9DD90AE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x11436f000 - 0x114627fff com.apple.ATIRadeonX2000GLDriver (8.12.47 - 8.1.2) <2763421F-F64B-39FD-8DD2-60DDDEB246F3> /System/Library/Extensions/ATIRadeonX2000GLDriver.bundle/Contents/MacOS/ATIRade onX2000GLDriver
0x114684000 - 0x114691fff libGPUSupport.dylib (8.9.2) <0D32763C-7F3D-3FDB-9EDB-760BB7AFFA04> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupport.dylib
0x114698000 - 0x1146c3fff GLRendererFloat (8.9.2) <18D6F0AD-C5F1-3E8F-89C2-89426A3D6FE4> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x1146cc000 - 0x1146d5fe7 libcldcpuengine.dylib (2.2.16) <DB9678F6-7D50-384A-A961-6109B61D1607> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
0x114b05000 - 0x114b0afff com.apple.audio.AppleHDAHALPlugIn (2.3.7 - 2.3.7fc4) <586F677E-D0F8-33B2-B6ED-41ED81C9EED9> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x114f93000 - 0x1151a2ff7 com.apple.audio.codecs.Components (3.1 - 3.1) <352F4973-BDA4-3D62-A4A6-080B9AFB291F> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0x1154b3000 - 0x115608ff7 com.apple.audio.units.Components (1.9 - 1.9) <8384AE1A-7C79-3F03-81E0-9A15E09094D2> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x7fff6eac8000 - 0x7fff6eafc93f dyld (210.2.3) <36CAA36E-72BC-3E48-96D9-B96A2DF77730> /usr/lib/dyld
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Itunes closes when I try to play a movie
Hi there.
I just bought a movie from the itunes store and whenever I try to play it, itunes closes and says "itunes quit unexpectedly." I also tried playing it with quicktime and the same thing happens. Does anyone know why this is? I paid 9.99 to download the movie so I hope I can get it to work!
Thanks a lotPlease, does anyone have any ideas how I could get my movie to play?
thank you -
Itunes freezes when I try to play music video or tv show - bought on Itunes
Hi everyone,
I've been using iTunes since Christmas and it has been working smoothly enough until today.
Today I've had my PC upgraded. I don't know much about computers but apparently there's twice as much space as there used to be and better graphics. I tried testing this by playing a tv show from on iTunes but it didn't work. Whether it's a music video or tv show, anything that requires 'watching' the screen goes black and flickers back and forth between the black screen and a frozen iTunes as if the video is about to play.
Can anyone let me know how to fix this? Has it something to do with the upgrade?
Let me know if I need to provide anymore info.
Many thanks,
YIBHello, Welcome to Apple Discussions.
There are some tips below you may wish to try out. One of the things that will help you and the community out is checking your system specs and posting here. And if possible updating this info on your My Settings located to the right hand side of discussions. You can obtain these specs by right clicking on Computer or My Computer and selecting properties.
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
iTunes for Windows Vista: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717 -
I have downloaded I Tunes 10.7 and now the program shuts down when I try to play music videos?
I have downloaded I Tunes 10.7 to my computer and now the program closes when I try to play music videos. Is there a fix out there I can try?
from what I read on the discussion boards there seems to be little or nothing to do that may not mess up the computer (Like jerky videos if Quicktime fix is tried) except wait for Apple to do a proper fix with updates at this point. I am not willing to try the fixes explained so far. The reviews of them are spotty on them working if at all. My I Tunes works on everything but the videos and that is better than nothing which did happen at first. So I will keep watching for any other fixes that might be promising or an Apple Update.
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When I try to play any song it freezes up and won't respond to anthing until I shut it down, what can I do to fix this?
Hi clnx2,
If you are having issues with iTunes freezing up on your Windows computer, I would suggest troubleshooting with the steps in this article -
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks for using Apple Support Communities.
Best,
Brett L -
TS1717 iTunes freezes up only when I try to play a video or movie trailer
my iTunes has been performing perfectly...but all of a sudden today, my iTunes on my Windows 7 PC, completely freezes up ..but only when I try to play a video or movie trailer. Any tips?
I too am having the same issue as the OP.
Your USER AGENT information is Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_2) AppleWebKit/600.3.18 (KHTML, like Gecko) Version/8.0.3 Safari/600.3.18
Every webserver that receives a request from your browser is able to determine the HTTP USER AGENT information unless it has been removed by some software (e.g. firewall) before the request was trasmitted. -
I purchased a movie from iTunes and when i try to play it on my mac or iphone its just black and has no sound...
help please!Are you going to Movies - Purchased or Computers - Movies ?
If you go to iTunes Store on your computer - Quicklinks - Purchased. Is it showing up there?
Is this a purchase or a rental? -
Itunes closes when i try to sync my ipod 4
itunes closes when i try to sync my ipod it says it has encountered a problem and needs to close help
Thanks for the info, anyway i just tried all of the options it gave me and its no good. It seems to be only in my account, since I could sync it in my sisters account. But my itunes keeps closing after it tries to back up my ipod :S. Im really frustrated right now, ive only had my ipod since christmas and its allready having problem ...
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i am unable to down load my itunes music onto a sperate hard drive as itunes closes when i try to change the settings
i dont know much about computers but I think this happened to me before.
as I said i hardly know computers. i think I unplugged the hard drive all cables and i turned the computer off too. plug it all again and see if it grabs it again. i did it and it worked. some how the extHD gets stuck on on. so thats why I unplugged it all. I dont know if you want to try that. -
When I try to play a video(any video)the screen turns green and then shows a distorted picture
When I try to play a video(any video)the screen turns green &plays a very distorted picture picture.
What is your operating system? If Windows, see http://forums.adobe.com/thread/945765
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I bought a movie on itunes and when i try to play it on my apple tv it says the device is not autorized. My apple tv is the older one with an actual hard drive that is full. Tha apple tv is logged into my itunes account.
ATV2 does not have permanent storage. The rental is flushed when the device is turned off or other content accessed. You would need to use your computer to rent (and home-share to ATV) if you wish to store for a later time.
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