Itunes comes up with this: "Itunes server cannot be contacted" when I try to check for updates.

I need to update my itunes to the latest version but that happens when I check for updates.

Hi estelle14,
It sounds like you are experiencing issues when attempting to update iTunes. This may be arising from an issue with security software not allowing iTunes to connect to Apple’s servers. Here is an article that will help you address this issue:
Resolve issues between iTunes and security software - Apple Support
http://support.apple.com/en-us/HT201413
You may also have experienced an issue with iTunes being unable to contact the iOS update servers. If you are seeing this issue, the following article will also be of use to you:
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server - Apple Support
http://support.apple.com/en-us/TS1814
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

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