Itunes/ computer will not recognize new ipod nano

i just bought a new ipod nano 3rd generation and my computer and itunes will not recognize it. i have downloaded the newest version of itunes and my computer meets all of the requirements, and it still is not working. the ipod guide that came with it said that setup assistant should come up, yet it has not.
Message was edited by: ncheels91

There's a long article about that problem:
http://docs.info.apple.com/article.html?artnum=93716
You have to go step by step, starting with: does Windows recognize the iPod?

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    Universal Serial Bus controllers
         Intel(R) ICH9 Family USB Universal Host Controller - 2934
         Intel(R) ICH9 Family USB Universal Host Controller - 2935
         Intel(R) ICH9 Family USB Universal Host Controller - 2936
         Intel(R) ICH9 Family USB Universal Host Controller - 2937
         Intel(R) ICH9 Family USB Universal Host Controller - 2938
         Intel(R) ICH9 Family USB Universal Host Controller - 2939
         Intel(R) ICH9 Family USB Universal Host Controller - 293A
         Intel(R) ICH9 Family USB Universal Host Controller - 293C
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         USB Root Hub
         USB Root Hub
         USB Root Hub
         USB Root Hub
         USB Root Hub
         USB Root Hub
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