ITunes Connect approval problem

Our app was returned because of a bug. The Resolution Center report noted that the "activity indicator spins indefinitely purchasing a subscription."
I cannot reproduce the bug when using the test version generated by DPS - even the version submitted thru iTunes to test the app. We are trying to submit a multi-folio, free subscription thru iTunes/News stand.
I've used DPS throughout the entire process, but can't seem to clear this last step with Apple.
Has anyone had experience with this problem or can you offer some possible solutions? I am an art director, not a developer, so my coding skills are minimal. Its the main reason we deided to go with DPS.

Hi Bob, I copied the shared secret from iTunes connect to the account admin tool and submitted the free subscription's in-app purchase for Apple to approve.
I was able to test the app and the downloaded folio in the development app just fine.
The only thing I could find on the Apple developer site that looked like it could possibly be related (although I don't know that it is) is a problem with case sensitivity in file names. See attached FAQ page from Apple. This is only a guess. Quite frankly I'm stuck..

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ITunes connect error problems

It seems a lot of people are having trouble with downloading ITunes Producer and getting an error message that says Itunes connect isn't authorized or something like that. Some people outside the USA need to call support because the problem could be just the lack of State or phone info. People in the US might just need to set it up by clicking on the "Get Started" link on the left side of that same page where the error message is. It will bring you to a page where you can select either media, apps, or books to "learn more" - and that's where you start setting it up! It takes a day to get it recognized by the system, but then you're all set.

I have the same problem with Windows 7 64bit. ITune can see AE and stream Music well. Airfoil, TuneBlade (airplay soft) can also see AE but can't connect and stream music. I ' ve already tried to setup firewall Exception list, even turning off firewall off both windows and antivirus but still got the same problem with the message 'Airfoil was unable to connect to the remote speaker " ... 's Airport Express". Please check the firewall on the computer where " ...'s Airport Express" is running and try again'. Any help would be appreciated !.

ITunes Connect Logon Problems

Can anyone help me gain access to iTunes Connect. I paid $99 to join the iPhone developer program and have been trying to submit to the App Store for several months now.
When I go to logon to iTunes Connect it says "Apple ID does not have permission to access iTunes Connect"
I did the Forgot Password button and it allowed me to reset my password. But still it won't allow me to logon.
Someone please help I've made several calls to Apple and sent many emails but nothing has helped. Should I be able to connect to this as part of my developer program?

I have the same problem, I'm getting this error message on my MacBook (Safari 3.1.2) but I can sign in on my Mac mini (Safari 4).

ITunes Connect localization problem

I am a Japanese developer and I set the primary language Japanese when I created an account at iTunes Connect. Then I uploaded my app and materials in both Japanese and English.
A few days after my app was released, I opened App Store in several countries and I was surprised to learn all materials used in UK, Germany, and other countries were in Japanese! My app had received worst rate in these countries as the reviewer didn't like the materials written in the language they didn't read.
Later, I learned I need to upload something for all localizations listed in iTunes Connect. But as I don't understand other languages except Japanese and English, I uploaded the same English materials 8 times for each localization.
But this is ridiculous. Japanese language is used ONLY in Japan. It doesn't make any sense using it for the other 8 localizations. What I am afraid is if other localizations are added to iTunes Connect, Japanese language will be used again for them and unless I am aware of the new additions, my app will receive worst rate for this ridiculous reason.
I strongly suggest all developers whose primary language is not English to check if localization is done correctly. And I would like Apple to be sure that not all developers' primary language is English.

Thanks for the note Chataka. We have been looking at what languages other than English we should be developing for. I'll be sure to use your 'hard' learning when we make the jump to internationalization.
If you can't get it sorted out, I recommend you hunt down the iphone dev. support phone number and see if you can get guidance directly from Apple.

IPHONE Itunes connect revolving problem

Dear Engineers,
I value my time as the next Joe, but this is ridiculous! I am irritated. You create a product which was interpreted as being the best, and now that Steve Jobs is not around, your quality is lackluster, and rudimentary in nature when it comes to the simple task of connecting my Iphone 5s to the computer, when trying to connect to Itunes. The resulting end note is hours of precious time wasted. I use my cell for business. For the past 3 hours now I have been trying to connect to Itunes all while the screen that I see is a red button with itunes logo, and connector, staring me square in the face, mocking my intelligence. I have read every thread that relates to this scenario. This situation has happened for all my Iphones:
Iphone 4, Iphone 4s, Iphone 5s.
After downloading 7.1.2, 8.x, 8.02. Restart computer each time and phone.
Iphone will reboot after 15 minutes and show same screen.
My computer is always up to date
My computer is trusted by both iphone and itunes.
Reboot scenarios
Turn off phone: Turn on Itunes: hold down HOME button: connect phone:        NOT FIXED
Update Itunes: follow same scenario as above:                                             NOT FIXED
Download Tiny Umbrella: Connect Iphone: Run Program(3rd party program)     NOT FIXED
Hard reboot on iphone                                                                                   NOT FIXED
Every 15 minutes the phone reboots                                                              NOT FIXED
I am now going to the Verizon store to see if they can work out the bugs. Was this your intention?
If anyone knows of something other than the scenarios above please list, that is of course getting another phone.

Hey Liezelko333,
You'll want to follow along with the troubleshooting steps in the following help document:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Best,
Delgadoh

ITunes Connect submission problem

Despite being supervised by our Adobe DPS Pro contractor, here is what we have.
Please help

We have recreated everything and now it works.
The problem is that the distribution certificate, maybe last night, was declared invalid by Apple despite the fact that its first status was Active.
We didn't touch anything.
Now the (Folio)app has been posted and we are waiting for approval.

I have an apple id but ı can not use it for sign in to itunes connect account while publishing my ibook document. Why ı can not login? What can ı do to figure out this problem?

I have an apple id but ı can not use it for sign in to itunes connect account while publishing my ibook document. Why ı can not login? What can ı do to figure out this problem?

As note already on the iBA forum [ AppleID for ibooks publishing ], you need two IDs. You can't use your developer ID.
If you already signed up for books with that ID, you need to talk to Apple to straighten things out.

My iphone 4 will no longer connect to my Itunes since 7.1.1 update itunes has latest update as well followed help which involved using mobile device properties no good re installed itunes still same problem iphone is showing up on pc as connected

my iphone 4 will no longer connect to my Itunes since 7.1.1 update, itunes has latest update as well followed help which involved using mobile device properties no good re installed itunes still same problem iphone is showing up on pc as connected but itunes unable to see it
any Ideas cheers

Try holding the power and home button untill the apple symbol appears and let it reboot, if that does not work Try a DFU restore https://discussions.apple.com/thread/5269891

I tried changing my password, and it changed to one that wasnt it, and i dont know it. So i tried it too many times and now its saying it is disabled, connect to itunes. but a problem is that my power button on top is broken. how to i fix it?

I tried changing my password, and it changed to one that wasnt it, and i dont know it. So i tried it too many times and now its saying it is disabled, connect to itunes. but a problem is that my power button on top is broken. how to i fix it?

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

How long does it take to get approval from iTunes Connect and how do I find out if they are working on it?

How long does it take to get approval from iTunes Connect and how do I find out if they are even working on it? I'm not really sure if my application was even delivered - from the links in IBA. Any suggestions how one might push the right buttons at Apple?
Also went around in a big circle trying to get beyond the confusion of not having the right Apple ID when I've had it a long time. Confusion abounds and learning this forum also takes a new degree of patience. Humbling to say the least :-)
Anyone been there done that?

[email protected]
[email protected]
…support phone number call +1 (877) 206-2092.
Global Phone Support
We have expanded English-language publisher phone support. To make contacting the iBookstore support even easier, new local phone numbers are now available for Australia, France, Germany, Italy, Netherlands, Spain, and the U.K. Support is available Monday to Friday, from 7 a.m. to 5 p.m. (PT).
Country
Phone Number
Australia
1300 307 504
Note that this is a low tariff number.
France
0805 540 117
Germany
0800 664 5307
Italy
800 915 902
Netherlands
0800 0201 578
Spain
900 812 687
U.K.
0800 975 0615
U.S.
+1 (877) 206-2092
Toll-free from U.S. and Canada.

ITunes connection timed out problem. Please help

Hey guys, I've purchased an iPod Touch 4th Gen recently but a problem I've had after installing iTunes is connecting to the internet. I haven't even got the software on the iPod Touch due to an error - "iTunes could not connect to the iTunes store. The network connection timed out. Make sure your internet settings are correct and your network connection is active, then try again"
Here's a similar error message which comes up -
http://turbo.inquisitr.com/wp-content/2009/11/itunes-connection-timed-out.jpg
The frusterating thig is that know one has a clue about the problem or the solution. I've tried everything you name it, from disabling the firewall, disabling the anti-virus, disabling any other programs which may affect iTunes. I've tinkered with the different internet setting, looked out programs allowed in the firewall and iTunes is definitely allowed. And my internet connection is perfect and very very fast. I don't use wireless but an Ethernet cable. There are absolutely NO problems with my internet connection WHATSOEVER.
So I was thinking whether the time I decided to install is the problem? Maybe it was peak time (I tried it at 17:00pm UK Time) and now its 22:25pm UK time. Maybe it's a time where many users are online? But if that was the case surely I would have been successful atleast once?
Please help, I'm getting really really desperate. Thanks you ever so much

You need to place the iPod in recovery mode and then connect it to your new computer and restore it via iTunes. Note that you will lose all content on the iPod. You can redownload apps at no additional cost provided you are signed into the same iTunes account that originally purchased the apps.

Problems logging on to itunes connect

I was just approved as a developer but cannot log on to Itunes connect. Any one know why?

Give the backend time to migrate your new info across all related systems, etc.
If you still can't access in a day or two, try contacting [email protected] to investigate signup issues.

Access problem in itune connect

I am getting error itune connect. Is it paid service??

          Copy jsp file to the DefaultWebApp directory.
          "Gilles Follic" <[email protected]> wrote:
          >
          >Hi,
          >
          >I have one problem with bea weblogic server 7.0 i need to have access
          >to a jsp
          >in the WEB-INF repository and by default, weblogic doesn't give this
          >access.
          >
          >What can i do?
          >
          >thx

TS3212 Every time I connect my iPhone 4 to my computer to sync, iTunes stops responding. I have removed and redownloaded iTunes and the problem continues.

Every time I connect my iPhone 4 to my computer to sync, iTunes stops responding. I need to shut it down and restsrt to access iTunes. I have removed and redownloaded iTunes and the problem continues.

Try disconnect your computer from the internet and see if you can open iTunes and connect your device without crash.
if iTunes does open without crash, go to iTunes Menu Edit > Preferences, "Advanced" tab and click the "Reset Cache" button, OK.
Close your iTunes.
Now, use Windows Explorer to delete the contents of Music\iTunes\iTunes Media\Download
You may now re-connect your internet then see if you can open iTunes and connect your device without issues.

Itunes Connect problems

I few days ago I created an ibook using ibook author, then I published creating an Apple ID with paid permission. Now I want to create a new ibook but with a different Apple ID and with different email account but Itunes Connect does not give me access.

Jeff Hendrickson wrote:
Update: I tried using a .jpg, 320 x 480, 72ppi, and no go. Still the broken chain symbol.
I just tested and it worked ok with a 320 x 480 .jpg file.
When uploaded image is rejected, there should also be a text explanation...in red, across the top...example:
The screenshot test.jpg is the wrong size. Screenshots must be 320x480, 480x320, 460x320 or 480x300 pixels.
I believe it will give that same message when the size is correct but the suffix/file type is wrong.
As well, you need to rename when pushing a revised image...if it has rejected an image once, that name is temporarily blacklisted and it will reject it again, even if you mod the dimensions... Change the name, correct the H/W, save it as a .jpg, then reup - there is no problem on the back end - it will go smoothly once you get your images correctly sized and uniquely named.
What browser/platform are you using to upload? I don't see a broken chain....and this is with the new ITC interface as well.

ITunes Connect approval problem

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