ITunes corrupted, can't re-install, nor uninstall

Running Windows XP.
I ran a Windows Update the other day, that was titled "Update for XP" or something vague like that.
Last night I clicked on iTunes and rather than startup normally, it went into a window that said iTunes was installing....then it said the installation failed because it could not write to a file called "storecopyrightplacard.nib".
I tried to uninstall and taht failed with the same error.
Then I ran Windows Uninstall Cleanup Utility and tried again. Still failed with same error.
Now I'm stuck. iTunes will not run, I can't unistall it, and I can't install it.
I think it might have something to do with the XP update.
Oh yeah, after everything, I ran Combofix and used Windows Defenders to scan for viruses. Nothing was found and still iTunes does not work.
Any ideas?
Message was edited by: ogdawgcow

All the symptoms are consistent with disk/file damage, og.
First try running a chkdsk over your C drive (or the drive that your iTunes program files are installed on if that isn't your C drive.) There's instructions and a guided help in the following document:
[How to perform disk error checking in Windows XP|http://support.microsoft.com/kb/315265]
Does the chkdsk find/repair any damage? If so, reboot the PC and try reinstalling iTunes.
If the reinstall fails on the same file, could you post back with the precise *file path* of the file/folder it's complaining about? (There's a bunch of different .nibs of that name lurking down in the iTunes language resources, so we need to know the full file path in order to know which file or folder we're dealing with in this particular instance.)

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ITunes Can't Be Installed Nor The Components Can't Be Uninstalled

iTunes Can't Be Installed Nor The Components Can't Be Uninstalled
I was trying to update my iTunes to the latest when I accidentally plugged off the computer. I switched on the computer back to check the iTunes, it says to re-install the iTunes whenever I click it, so I tried re-installing it (Both iTunes and Quicktime), but I'm having a hard time, it says (click the screenshot I made) all the time:
http://www.flickr.com/photos/62071999@N07/8366121669/in/photostream
Whenever I click retry, it doesn't do anything, so I had no choice but to cancel it.
http://www.flickr.com/photos/62071999@N07/8367188546/in/photostream
This suddenly appears when I click cancel.
http://www.flickr.com/photos/62071999@N07/8367188554/in/photostream
Was interrupted.
I saw alot of cases like this and had a successful ending, I tried what everyone is saying, but neither of it didn't work.
I tried repairing the Apple Mobile Device Support, here's what it says:
http://www.flickr.com/photos/62071999@N07/8367188486/in/photostream
http://www.flickr.com/photos/62071999@N07/8367188344/in/photostream
I uninstall it using the control panel but didn't work, instead I use the Ccleaner to fix the registry (I can't really see any files that are related to apple) and to uninstall it and it did was removed from the list but the files are still there.
I read in http://support.apple.com/kb/HT1923 that all programs should be uninstalled.
1. iTunes
2. QuickTime
3. Apple Software Update (Successfully Uninstalled)
4. Apple Mobile Device Support (Successfully Uninstalled but the files can't be removed)
5. Bonjour (Successfully Uninstalled but the files can't be removed)
6. Apple Application Support (iTunes 9 or later)
I already did uninstall listed above, but I still see their folders on my computer/program files. Whenever I try to delete it. it says:
http://www.flickr.com/photos/62071999@N07/8366121503/in/photostream
Bonjour (I opened all task manager's tab, never did saw any sign of these files, like it's plugin and so on)
http://www.flickr.com/photos/62071999@N07/8366121411/in/photostream
Apple Application Support (Which only contains Appleversions.dll)
Please help! I don't even know what to do unless I'll reformat my computer but I don't want to do that, I tried lots of things for my iTunes to work, none of them seemed to help me. I can't use my iPhone / iPad / iPod with musics and videos, it's just so boring without entertainment.
(Step-By-Step)
Thanks in advance!

I had the same problem this weekend. The iphone 4s needed Itunes10.5 to sync to her Asus Windows 7 Laptop. When I tried to download from the Apple website I got the error that the windows installer was missings files or something like that. I uninstalled itunes and tried again but that didn't work. Then I redownloaded itunes 10.3 just to have a working version in case I gave up. Then I found site that suggested I update Windows by going through the start menu and while doing that I found an update Apple itunes file.
Goto Start and type Widows Update in the seach window. Click on check for updates (I already was current with all updates but I suggest you download the updates if there are some available.
Goto start and this time just type update in the search window. Look for the Apple itunes update link and click on it. It found there were updates for itunes 10.5, Quick time, Safari, and Icloud. I checked all the updates except for Safari, since we don't use it (yet).
The install started then seemed to stall at one spot for ~3min but then completed successfully. I open itunes and had her synced with Outlook Contact, Email, Calender, and Notes in 5 minutes. I did already configure Outlook by going to tools and Trust Center.
I hope this works.

Cannot install nor uninstall Analyzer for Excel add-in

When I try to run the Analyzer installer executable, which was downloaded directly from our BI Publisher server version 10.1.3.2, the installer only asks if I wish to UNinstall the add-in. Since I have no other choice, I say yes, thinking I can start all over. It goes through it's cute little progress bars and states that it finished uninstalling. No matter how many times I run the installer, it always asks if I want to uninstall the currently installed add-in.
The add-in does NOT appear in the list of installed add-ins inside Excel.
That's just for starters. If I open an Excel Analyzer template workbook, the 'Oracle BI Publisher' menu appears. When I try to login, it says that the add-in must be updated, so I confirm. Then it successfully connects to our BI Publisher server, and starts downloading/installing various files. But this process terminates with an error, stating that the update process failed, and I will not be able to refresh the data.
There is an entry in the Windows Add/Remove Programs utillity that corresponds to the Excel Analyzer Add-in. No matter how many times I click the Remove button, this item will not be removed from the list. I have tried uninstalling and reinstalling .NET Framework 2.0 SP1 and repeating this entire process. The result is always the same. I can neither install nor uninstall the Analyzer add-in.
Is there any way to make the installer re-install the Analyzer without thinking it's already installed? Is there some utility provided by Oracle that will manually remove the mess that is Analyzer for Excel?
I HATE the Analyzer for Excel, but it's the only interface to our data warehouse that everyone is skilled enough to use.

After failing to uninstall the program again, I tried using the 'Repair' option of the XMLPReportAddinSetup.msi package. That seemed to finish normally.
So then I tried to open an Analyzer template file. It opened, but when I tried to use the 'Login' item from the 'Oracle BI Publisher' menu, it said it needed to update the add-in. Instead of updating it, I chose to UNINSTALL the program, because I thought it would now have enough pieces to complete the uninstallation. It still won't uninstall. It is still listed in Add/Remove programs.
The next time I did the whole process again, and when I got to the point where the add-in says it needs to update from the server, I confirmed. This update again failed with an error.
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ITunes corrupted, can't uninstall or re-install HELP!

My iTunes program is corrupted, and I am unable to uninstall it. Up to today the program worked, though I could not install any downloaded updates, nor would it let me uninstall the program. However, this morning, it dumped about half of my music, including all of my purchased music from iTunes. My purchased folder is GONE, as is about 3500 songs with art work.
I uninstalled QuickTime, then ran Windows Installer Cleanup to remove the QuickTime and iTunes programs leftover. (This was the suggestion on b noir from another post) However, when it came to the removing of the iTunes folder from the Program Files folder, I got this message: "ERROR DELETING FILE OR FOLDER - Cannot delete iTunesmini Player.dll: Access is denied." It looks like the folder contents, for the most part "?", is still there. STILL unable to uninstall, cannot reinstall, and my music is still gone.
I manually sync my iPod, so my music is still on my iPod classic.
First, I need a working iTunes program. Then I need to retrieve my music.
Can anyone help me?

I got this message: "ERROR DELETING FILE OR FOLDER - Cannot delete iTunesmini Player.dll: Access is denied." It looks like the folder contents, for the most part "?",
Plausibly, that's a damaged file or files.
Try running a chkdsk over the C drive (or whichever drive the iTunes program files are stored on), as per:
How to perform disk error checking in Windows XP
Does the chkdsk find/repair any damage? If so, does the folder delete properly afterwards?

Can't install newer versions of iTunes and can't un-install current version

HELP!
That's a good start to my first post I think lol... hey at least I'm still laughing, even though I feel like crying!
I am having (probably similar to many from what I can see from this forum and also from google search) problems updating my iTunes to the latets version.
Whenever I start to install the new version I get a message pop up saying that iTunes64.msi can't be located, even though it does exist in the default filepath it throws up anyway.
After doing some Google searches I saw that a way around this might be to use the Windows Unintaller Utility, however, I have yet to actually find this utility, particularly as Microsoft now appear to have removed all traces of it from their site as it seemd to be causing other issues.
Next I found an article on Apple that said that if I am having the problems that I have stated above then I should unistall various apple software items in a particular order with iTunes being the first on the list.
This is where I am now stuck! I can't un-install iTunes from Control Panel as it says that it isn't installed! Of course it is installed, however, it would appear that something somewhere is corrupt and it doesn't actually think it is really installed (I think my PC is suffering a sual personality... maybe that's what dual core really means lol).
The corrupt nature of my iTunes installation would also seem to be borne out by the fact that the icon in the list of installed programs for iTunes is not the normal icon but a blank (unrecognised) icon.
I am now clean out of ideas as I can't do any of the "normal" things to remove and re-install iTunes and so I could really use some help/advice.

Hi Katrina
Thanks for confirming my suspicions on the use of (or rather not) of the utility on Windows 7.
I also tried as you suggested to run the iTune64.msi file from it's location... it almost looked like it was working but then came up with the usual message saying it couldn't find the .msi file.
I even tried copying the file to another location but it still hit the usual error
I have a horrible suspicion that I am not going to get this sorted short of doing a complete re-install of my OS (which I don't fancy doing, particularly as at least iTunes is functioning anyway).
I am already planning to move away from Windows PCs and move onto a Mac in the very near future, so hopefully in the intervening time Apple won't release a critical udate to iTunes that means I need to update to continue certain functionality.
Roll on Mac-Day for methinks
Of course if anyone else can think of any solutions for me to try in the meantime then I would be more than grateful to hear from them and to give it a whirl.

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I was told by the developer of an App Store app to uninstall + re-install his app, iNet. After uninstalling + re-starting, my App Store shows that the app is installed, even though it's not listed in my Applications. How can I re-install?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
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Hi Jeff,
Thank you for your reply.
No, I am not using Windows. I’m using Yosemite 10.10.2 on a MacBook Pro.
I ended up trashing (There was no “Uninstall" option) my old Lightroom (which was 5.7), reinstalling Lightroom 5 and then upgrading it to 5.7. Now seem to be working alright.
I uninstalled Creative Cloud 6 and went back to using CS5, using Lightroom to render the files, since I can’t use the latest Camera Raw versions with CS5, so I could work on them in Photoshop. Not an ideal solution. I wouldn’t mind upgrading to CC6 but not if it messes up everything else.
Quite honestly, I don’t understand why an Adobe user should have to depend on other Adobe customers for answers about Adobe problems. Adobe should have a strong customer support group to handle these problems, particularly when they are caused by Adobe. I have been an Adobe customer for at least 10 years. I like the products but the customer support needs to be improved. Apple does a better job.
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Itunes wont open or re-install OR uninstall

Someone PLEASE help me.
My itunes did work about two weeks ago, and I know I can restore my computer to help get it fixed but I rather not.
The sound stopped working one day, I restarted and the sound came back. Then after a problem with my monitor not working for some reason and buying a new monitor, itunes suddenly stopped working. I tried opening it and an error popped up saying that something wasn't configured right? I uninstalled and reinstalled and the program still didn't work but had a different error[I don't remember what it said.] I tried to uninstall and itunes wouldn't uninstall, my computer said it wasn't installed in the first place -- but what confused me was that itunes was listed under my add/remove programs. Seeign as it said it wasn't installed I came to the site to install the newest version and the install was close to finished when it said it could not locate the MSI installer piece? I located the file but it refused it and said that the MSI thing wasn't found?
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=]
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Seeign as it said it wasn't installed I came to the site to install the newest version and the install was close to finished when it said it could not locate the MSI installer piece? I located the file but it refused it and said that the MSI thing wasn't found?
with that one, let's try the following procedure.
first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
Description of the Windows Installer CleanUp Utility
next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
Removing iTunes and QuickTime for Windows
now try another itunes install. does it go through properly this time?
with the fresh QuickTime in place, are you still getting the audio configuration error?

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Sometimes the Firefox window gets "off screen" somehow. You often can force it to appear on the screen by right-clicking the little thumbnail image above the Taskbar and choosing Maximize. Does that work?
One possible cause for this is that the file which stores window sizes and positions has become corrupted.
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Open your current Firefox settings (AKA Firefox profile) folder using either
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Shut down Firefox by right-clicking the taskbar icon > Close All Windows.
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Get the same message with installing and removing iTunes: "the folder path "My Music" containsan invalid character" and than:"fatal error during instalations" or "installer encountered errors before itunes could be configured...to retry these operations at a later time please run the installer again"
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HT1923 I downloaded the latest iTunes version and now get the following error message: "This copy of iTunes is corrupted or is not installed correctly. Please re-install iTunes." Can anyone provide suggestions on what I should do next?

I downloaded the latest iTunes version and now get the following error message: "This copy of iTunes is corrupted or is not installed correctly. Please re-install iTunes." Can anyone provide suggestions on what I should do next?

Let's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now?

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Tonight I tried to log into Itunes from the Apple.com website. It suggested that I download the latest version of Itunes. I tried to do this and my computer said the download was complete and I should restart the computer and log back on. I did that and then tried to log onto the Itunes again and a prompt came up and siad the Itunes file wasn't properly installed and it might be corrupted and I should retry it again. What should I do next? All I want to do is check out some new music and some of the IPOD free apps. I am new at this stuff, thanks for any help from the community!!

I did that and then tried to log onto the Itunes again and a prompt came up and siad the Itunes file wasn't properly installed and it might be corrupted and I should retry it again.
Let's try a repair install of iTunes.
Restart the PC first.
If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair".
If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", and click "Change". Select "Repair" and click "Next" as per the following screenshot:
Can you launch your iTunes now?

Can't install or uninstall iTunes

Background: A few weeks ago my computer locked up at the "Welcome" screen. Took it to a local place for service. They were able to say it was a Windows problem. They explained that there was a possiblity that computer would have to be reformatted, and made me sign saying that I would not hold them responsible for lost data, etc. At that point I said the only things on it that I would really hate to lose would be iTunes (we had three profiles set up and three separate music libraries) and my photos. Ironically, when I got the computer back those were the only things that were messed up at all. While the computer was in the shop, they deleted all the profiles, except the main administrator account, but the data has been saved in a file, so I still have my music (just can't access it, but that will be another post). The people at the computer shop claim they did nothing and this is not their problem, it is mine to fix. I am NOT an advaced computer person, and don't really know where to turn. They suggested I post here.
First, when I open iTunes, a box comes up, with the title iTunes Setup Assistant. It says, "Warning! The registry setting used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes." The computer guy says he didn't install anything. Anyway, if I close this box, iTunes opens.
BUT, when I got my computer back, the new version had been released, and I thought I would download and install that version. The download went fine, and the installation went fine until it was time to uninstall the old version. I then get the following (long) error message: "The path C:\Documents and Settings\All users\Application Data\Apple Computer\Installer Cache\iTunes 7.1.1.5\iTunes.msi cannot be found. Verify that you have access to this location and try again or try to find the installation package "iTunes.msi" in a folder from which you can install the product iTunes." OK, so I am not really understanding what this is telling me. I did do a search of my computer for
iTunes.msi, and found it in three different locations. I tried putting those locations in the path above, but apparently that is not what the computer is looking for. When I finally tried to cancel the installation, I get the error message, "The older version of iTunes cannot be removed. Contact your Technical Support Group."
So next, I went to the control panel and attempted to uninstall iTunes from there (thinking I will uninstall it myself and then go back to the install of the new version). I click on iTunes, then click on Remove, then I get the same (long) error message as I did above.
At this point I am really stuck. I can't uninstall the old version, either through the Control Panel, or through the installation of the new version, and it won't allow me to install the new version until the old version is gone. I am totally stumped. Is there any other way for someone like me (read, I can't afford to pay someone more hundreds of dollars to do this) to somehow uninstall the old version? And once uninstalled, should the new version install OK?
And finally, does this sound like something that "just happened" while Windows was being worked on, or does this sound like someone purposely did something to cause these problems? I really do thank you for any help you can give me with this!

Okay. With the folllowing one:
"Warning! The registry setting used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."
... this was probably caused by them clearing the device filter drivers in your registry. (That's a fairly standard troubleshooting step with a boot-up failure.) If it's not fixed by getting iTunes properly installed again, we'll attend to it later on.
First we'd better get an itunes installed.
"The path C:\Documents and Settings\All users\Application Data\Apple Computer\Installer Cache\iTunes 7.1.1.5\iTunes.msi cannot be found. Verify that you have access to this location and try again or try to find the installation package "iTunes.msi" in a folder from which you can install the product iTunes."
Hmmmm. I'm thinking that your Windows Installer got confused by the general recovery efforts too.
Let's try the following procedure to try and get a fresh itunes in there.
First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
Next, download and install the Windows Installer CleanUp utility. Use it to clear any existing iTunes and/or QuickTime installation configuration information from the PC. (Launch Windows Installer CleanUp, find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.)
Description of the Windows Installer CleanUp Utility
Next, use the the following document as a guide for manual removal of leftover iTunes and QuickTime program files:
Removing iTunes and QuickTime for Windows
Now try another iTunes install. Does it go through properly this time? If so, does itunes launch properly, without the "registry settings" message?

ITunes corrupted, can't re-install, nor uninstall

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