Itunes could not back up iPhone
iTunes could not back up iPhone "name" because an error occurred.
Not on the computer and not in the Cloud. When I try to sync I always get this message.
I have a iPhone 4S with version 6.1.2 / iMac 2012 with 10.8.2 / iTunes version 11.0.2
I also have an iPad3 which does a sync and/or back up on the same computer without problem.
I disables Wi-Fi Sync, deleted the backup file at preferences/device - I only see my iPad back up.
I don't have any password protected apps or advanced security.
Help would be appreciated!
Hugo
mine does the same thing. I have tried 3 different computers. After it takes hours to load, it finally says that it cannot back up the iphone because it was disconnected. But i never did anything to disconnect it.
Similar Messages
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iTunes told me to delete my backup folder when I was having problems syncing my phone to my computer. After that it wouldn't work at all. After trying and trying I deleted iTunes when it said "iTunes could not back up iPhone because the backup could not be saved on the computer"and now it wont let me install it again and keeps saying "itunes cannot be installed because the file cannot be found in the cabinet ". What the **** itunes? Nothing is working!!
I wanted to update my iTunes so I could sync my phone to my computer and update my phones software so I can use the latest apps that need a 4.2 or higher.
This is not fun for me so if anyone knows what I can do to fix this please help. Is it possible to download the "cabinent file" with the lastest iTunes?
Thank you.
-Kait
My phone is the iPhone4 and my computer is a Windows VistaI doubt that corrupt files are the problem. It is more likely a space or permissions issue. Is the hard-drive on which iTunes is stored close to capacity? Do you (or the particular user profile you have logged on with) have the requisite permissions to save to that drive?
Otherwise, do you get an error code? This might point us in the right direction. -
Itunes could not back up iphone because backup could not be saved on the PC
I am not able to backup my iphone. After the last step it always comes up with this message "itunes could not back up iphone because backup could not be saved on the computer" . I tried all solutions mentioned earlier like changing time zone, deleting previous backups & manually backing up, changing user admin, running itunes as an admin, etc .
I guess my problem lies in the Camera roll. I deleted all my pictures in it and I am left with 3 images. I guess they are corrupt as I am not able to delete them. When I try to delete them from iphone gallery, it crashes. When I try to delete it from external devices like when its connected to PC, same problem occurs, cant delete these 3 pictures. I guess they are corrupt.
Can you please let me know what to do.I dont know want to restore to factory settinsI doubt that corrupt files are the problem. It is more likely a space or permissions issue. Is the hard-drive on which iTunes is stored close to capacity? Do you (or the particular user profile you have logged on with) have the requisite permissions to save to that drive?
Otherwise, do you get an error code? This might point us in the right direction. -
Please help me!!!! I have tried all of the steps that I have found listed for this issue. I am not sure if I should try to contact my phone provider or not. I am getting an error message without an error code. That says: Itunes could not back up Iphone because an error occurred. Please if anyone one knows any steps I should take please let me know. My iphone and Mac and iTunes are all up to date.
Itunes: Version: 11.0.2
MacBook Pro: OSX: 10.8.3
iphone4s: iOS 6.1.3
Thank youExcellent!
Please note the following:
Note: iCloud Backup does not back up music, movies, and TV shows that you did not purchase from the iTunes Store, or any podcasts, audio books, or photos that you originally synced from your computer. iCloud Backup will restore your purchased music, movie, and app content from the iTunes and App Stores during the background restore process. Previous purchases may be unavailable if they are no longer in the iTunes Store, App Store, or iBookstore.
The above comes from this article:
Choosing an iOS backup method (Should I use iTunes or iCloud to back up my iOS device?)
Best of luck with this. -
Hi all, I'm trying this morning to make the backup of my iPhone from 32 gigabytes. When I start the synchronization and backup I get written'' iTunes could not back up iPhone because an error occurred. I tried it on another iphone (4) and everything works fine. I can not reset the device because I have too much important data on it. Please help me.
Salve a tutti, sto cercando da stamattina di effettuare il Backup del mio IPhone da 32 gigabyte. Quando avvio la sincronizzazione e il Backup mi esce scritto '' iTunes non ha potuto eseguire il backup di Iphone perche si è verificato un errore. Ho provato su un altro iphone (4) e tutto funziona correttamente. Non posso ripristinare il dispositivo perchè ho troppi dati importanti sopra. Vi prego aiutatemi.Ok I tried to delete the backup by using your location via preferences, but I did not find any file, maybe because I've already deleted following the path to the disk. I repeat that I have 2 devices and the problem only occurs on one
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Itune could not back up iphone because a problem occured, what should I do?
I hve gotten a problem, itune can't back up my iphone. I have try many times, it didn't work. Why can't it figure out the exact problem or give any suggestion? I am not the one who create it, am just an end-user. Can any wise and kind person help me please? Does the I-studio staff offer this kind of help? I bought a new Ipone but cannot transfer all my data to the new one. What can I do?
Thank you for your reply.
My iTunes is up-to-date.
There is no number, just said "an error occured".
There's no problem on iCloud back up, only take long time.
I have tried this and re-downloaded iTunes, both didn't work.
I have decided to give it all up. From now on I will never keep any important data on my phone. I prefer old-fashioned one better because I like to be independent. Technology is too complicated to understand. Too much headache. Thanks anyway. Goodbye! -
I'm a recent iPhone 4 user and I just upgraded through AT&T to the 16gb iPhone 5s. The employee at the AT&T store who hooked my family up with phones, told me I could start out with a new phone or back it up to my iPhone 4. So I get home and it takes awhile to back up both phones, so after half an hour, I noticed that my Nirvana albums "In Utero" and "Nirvana" were not syncing. In Utero has twelve tracks, and it would not sync the twelfth track "All Apologies", it would ultimately stop at that track. It would also not sync AT ALL the late Nirvana album. Now, I've tried backing them both up again and I tried updating both phones. But it was only Nirvana not being synced. Now my whole library is corrupt. I have four artists on my phone, six albums, and 78 songs total. That isn't really much...
I really need help, this is frustrating me because I literally live off of music. I love my new iPhone, I really do, but I've tried literally everything under the sun to sync my music. That's the only problem.
Thanks to anyone who helps.Same problem here too... it's driving me nuts. I share an imac with my boyfriend and we both have iphones and never had a problem syncing or backing up. Then, suddenly, we get the message stated above... but only when backing up HIS phone, a 3GS (mine is a 3G). We have tried everything:
Deleting the backups and trying to create new
Changing permissions on all of the backup folders once, twice, 3 times over...
Changing the name of the backup folder so that iTunes creates a new backup folder
Creating a new user account for him in the mac os with his own iTunes backup folder and his own permissions.
NONE of these things worked. The closest we got was in the last attempt of creating a new user account, where it actually CREATED the backup (there is a backup file in the proper folder that is about 4gb in size) but we still get the error message at the end, and the backup is not found in iTunes under device preferences.
This is extremely frustrating to say the least and I hope somewhere out there has a solution. -
What do I do about message:- iTunes could not back up iPhone because a session could not be started with the iPhone.
Read https://discussions.apple.com/thread/5010662?start=0&tstart=0
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I have a message show up on my pc (XP pro) saying "itunes could not back up , iphone, because backup could not be saved on this computer". Any ideas as to what the problem could be?
iOS: If you can't back up or restore from a backup in iTunes
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Since 2 updates I started getting iTunes could not back up the iPhone 'my IPhone' because a session could not be started with the iPhone. This is happening with my iPad and iPhone. I see hundreds of complains on this issue starting from last year and obviously Apple has no clue how to solve this error. I went through the solutions and spend over an hour deleting backups resetting lockdown, restarting and nothing is working. Are they serious to ask us to disconnect all other USB devices to sync our equipment everyday to solve their problem? iTunes is the worst program I have seen on the market in the past 10 years. It reminds me of DOS programs that could only do one item at a time. You click a command and just wait and wait and wait. Of course they want me to call customer service, wait for x time to talk to tech support and then spend more time. I don't have the time. I spent a lot of money to get an equipment that should work as advertised and not spend further my valuable time. I have reached my limit with Apple and that crap iTunes. I'm calling for a divorce.
[By the way, your spell check doesn't recognize your own products such as iPad, iTunes and iPhone. Such an embarrassing company.]Do you happen to be running any processes that Apple doesn't want you to use? (Jailbroken?)
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ITunes could not back up the iPhone because a session could not be started with the iPhone
Hi
I have just updated to iTunes 10.7.(oh it just scrolled off the screen give me 5 minutes for it to come back again) 10.7.0.21 - the latest version
I run Win7 64bit & during installation i got the blue-screen of death & windows crashed
I went to apple website & downloaded iTunes manually & installed (it tried to install in the (x86) folder as usual, so i forced it into the 64 bit program folder like i always have to do.
It now runs fine but when ever i sync in get the error "iTunes could not back up the '' iPhone because a session could not be started with the iPhone"
I have tried deleting the existing backup as suggested in the forums but that didn't solve the problem, and now i have no backups at all
I have restarted the iPhone & the computer but the error is still the same.
PS i have "Encypt local backup" selected, if i try to unselect that option at the moment it says my password is incorrect, my password is correct, i made a record of it & know exactly what password i used but iTunes is saying it is wrong, is this because i have no backups at the moment or is iTunes completely broken
I have also tried to backup to iCloud as a temporary measure but it says i don't have enough space so must buy some!
Any help would be appreciatedCould be that iTune can't read your latest backup file. You might have to delete it, follow this article to find out how to delete the backup from the list: iTunes: "Backup could not be saved on the computer" alert message
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I have recently updated my phone and am attempting to sync it. I got the error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I deleted the backup, restarted my computer, and even restored the iPhone, but continue to get the same error message. What do I need to do now?
iTunes places the iPhone backup in the following location. Navigate there & delete everything in the backup folder, but not the folder itself. You will have to turn on "Show All Hidden Files & Folders" to see it:
Mac:~/Library/Application Support/MobileSync/Backup/
Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\ -
Why won't my iPhone sync with my computer? When I hook the phone up to iTunes I get a message that reads: iTunes could not back up the iPhone because the backup could not be saved on the computer. This never happened before.
Hey Janice Lucoff,
Thanks for the question. It sounds like you are experiencing issues backing up your iPhone 4s in iTunes, which is causing issues finishing the sync of your device. The following resource should help resolve your issue, as it refers to the exact error message you described:
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/TS2529
Thanks,
Matt M. -
I recently had to purchase a new iPhone 4S. I backed up my old 4s to my iMac and when I went to restore, I got this message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored". I just purchased the iPhone 4S today so I know it's not the phone. How can I get my information back?
If it's corrupt, generally it would be lost.
However, there is third-party software out there that can retrieve some of the data, those of which however I could not recommend as I have never done so myself.
Also, if the old 4S was running a more recent software version than the current 4S, that may cause the issue however usually iTunes tells you exactly that.
Good luck in retrieving that information. -
I want to backup my phone before upgrading to ios5 but I get an error message: itunes could not back up the iphone because a session could not be started with the iphone. I want to go to ios5, but I do not want to lose everything. I've gone to my device under preferences and I have no backup currently.
I have a Verizon Iphone 4 and a PC.
Please help me..Hi Judy,
Im using windows 7 and im not a computer wizard, i've tried the method by using the instruction for Win7 but it does not work, same problem still exist.
Could uninstall itunes and reinstall it back on my pc fix my problem, please advise...... Many Thanks!
VBR,
ray
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