"iTunes could not back up the iPad because the iPad disconnected" error message after upgrading to 8.3

Yesterday I upgraded my iPad Air from 7.1.2 to 8.3 after holding off upgrading until now. Before the upgrade I backed up the iPad without any problems but since the upgrade I can't back up the iPad – it goes to step 2 of 4 and stays there for ages, and then I get a pop up box saying "iTunes could not back up the iPad "... iPad" because the iPad disconnected."
I've just tried setting up iTunes on another PC and backing up the iPad to this iTunes and got the same error message so it's not the iTunes setup on either computer (Windows 7 PCs).
Everything I've tried so far seems to be working on the iPad but I can't do any backups.
Any suggestions on what else to try will be much appreciated.

Sometimes resetting the iPad system helps. Did you try that? If not, try it. Hold down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the screen, then let go of the buttons and let the iPad start up. Then try to backup again.

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"iTunes could not connect to the Music Store" Error Message

Hello all,
I finally got my script running correctly and I can see the front page of my iTunesU site(Yay!). But I am getting an irritating error message, and what is unusual are the circumstances under which I see the error message and the circumstances under which I do NOT see the error message. Allow me to elaborate.
Scenario #1
I have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as the "Music Store" page on iTunes gives way to the front page of my iTunesU site. Perfection! This is the behavior I want!
Scenario #2
I DO NOT have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as iTunes begins to open and then spits out this error message:
"iTunes could not connect to the Music Store. An unknown error occurred. Make sure your network connection is active and try again."
There is also an error number attached to the error message but it changes from time to time with no explanation. Here is the strange part. If I just hit "OK" on the error message my iTunesU site opens fine.
I've tried this on my home and work computers and a friend's computer and the behavior is the same. Moreover I surfed over to the Stanford iTunesU login page: http://itunes.stanford.edu/ and I get the same behavior(which pretty much rules out in my mind that it is a problem with my script).
I guess it isn't a huge deal. Worse comes to worse we can tell the students and faculty, if you see an error message from iTunes just hit "OK". But I'm rolling out this slick new iTunesU site and this error message is like a scratch in the paint job. Plus my boss is looking over my shoulder like "what's that error?" and it is starting to detract from the computer whiz kid image I've worked so hard to cultivate
My possible suspects are:
iTunes - (Went over to the iTunes discussion board and a lot of people report similar error messages when trying to get into the Music Store but I couldn't find anyone who said hitting "OK" made it possible to proceed)
My script -(seems unlikely since Stanford has the same problem)
The configuration on the computers I've tested it on - (But I've tested it on three different computers!)
iTunesU - If this is the problem I'm hoping you people can help me.
So has anyone else experienced this?
Try to login into your iTunesU page with and without iTunes already open. See any error messages or weird behavior?
Try the same thing on Stanford's site: http://itunes.stanford.edu/
If you can repeat my result then post it here so Apple will know this is an issue. If you can't repeat my result then post it here so that I might know I need to look elsewhere for the problem.
Thank you for your kind attention.

I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
"iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
Ken Newquist
Lafayette College

Unable to sync or backup my iPad2 with the new iTunes. I keep getting the error ""iTunes could not back up the iPad because the backup was corrupt or not compatible with the iPad.". I've deleted all the old backups but still get this.

I'm totally frustrated by iTunes and don't know how to solve my problem. Like a lot of people on here I'm not able to sync or back up my iPad2 with my iTunes (version 10.4.1.10). I'm running Win 7 Ultimate 64 bit. My iTunes worked just fine until the 10.4.xx updates came out and since June I've not been able to back up or sync the iPad2.
When I connect and try to sync I get the error message, “iTunes could not back up the iPad because the backup was corrupt or not compatible with the iPad.”
I've deleted all the old backups so there are none on my system. I've deleted iTunes and re-installed the 64bit version several times but it has not made any difference. I've read and followed several suggestions on these boards about how to remove and reinstall everything but none have worked yet. I'm stumped here.

I had the exact same thing with my shuffle - same error message saying that it was corrupt so I restored it (wiping everything in the process) and the same message came up as soon as it reloaded. Thank god I didn't try it with my iPod or iPhone first. So many issues with this new version of iTunes!!!!!!!!

I just got my refurb iPad in the mail. I am trying to set it up, but im getting this message "iTunes could not back up the ipad because the backup was corrupt or not compatable with the ipad. Delete the backup for this ipad. then try again." How?

I just got my refurb iPad in the mail. I am trying to set it up, but i am getting this error message " iTunes could not back up the ipad because the backup was corrupt or not compatable with the ipad. Delete the backup for this ipad. Then try agian." How do I do that?

It sounds like the iPad wasn't erased to me. If the iPad is totally cleared of content, there should be nothing on it and no backup to create.
Without connecting the iPad to your computer - Launch iTunes on you computer and go to Edit>Prefences>Devices. Do you see an iPad backup in there? If you do see it, delete it.

How do I get rid of error message, "iTunes could not back up the iPad because an error occurred."

During a recent syncing of my iPad and iTunes, I cancelled a sync during the backup step of the process. Since then I whenever I sync the ipad I know get, "iTunes could not back up the iPad because an error occurred."
I have reset my iPad and turned off the MacBook, still the message occurs.
Can someone offer some advice on how to get rid of this error message?

You can try deleting your backup. Launch Itunes on your Mac and go to iTunes>Preferences>Devices. Highlight the name of the iPad backup and select delete. Quit iTunes, restart your Mac and try to sync again.

ITunes could not back up the iPad "iPad Name" because an error occured

Hello. I have been backing up my iPad to the cloud since I got my iPad just over a year ago, but whenever I try and back up to a computer it comes up with the error 'iTunes could not back up the iPad "iPad Name" because an error occurred'. After reading MANY posts on the internet about this issue I am still not any closer to figuring out why it is not backing up and has never been able to back up to a computer. I am running Windows 8 Enterprise 64bit on a HP laptop. My iPad is a 3rd Gen 16GB iPad.
Here are the things I have tried:
1. Update iTunes and iPad to latest software.
2. Delete all previous backups by trying two methods (I have been unable to backup the iPad at all so there were no previous ones. Here are the two methods:
a) iTunes -> Edit -> Preferences -> Devices -> Device Backups (none there)
b) C:\Users\James\AppData\Roaming\Apple Computer\MobileSync -> delete backup folder.
3. Turned off Windows Firewall. I am not running any other security software apart from the built-in Windows Defender.
4. Uninstalled the entire Apple suite (iTunes, Quicktime, etc.) and reinstalled.
5. Deleted the lockdown folder from C:\ProgramData\Apple.
6. Disconnected all USB devices and removed CD from disk drive.
7. Removed local backup encryption password.
8. Tried a fresh user account.
9. Tried a fresh user account on a different computer (Win 7)
10. Tried a different cable (original from Apple)
11. Run diagnostics on iTunes (all reported OK. Connectivity to iPad was fine)
I have probably missed some things that I have tried because I have tried ALOT but this is most that I can remember. Just to re-iterate, the iPad has always been able to backup to iCloud fine and syncs perfectly well with iTunes. The only problem is when I try to backup to a computer. Any help or suggestions will be much appreciated. Thanks

I have a similar problem. My iPad is barely a month old and it backed up/synced fine at first. Now I get this same error. I've tried the same things Jalex mentioned plus several more. Nothing worked.
Then something odd happened. Last night I was on my laptop and opened itunes. It looked for, found my iPad and synced with it all by its self. I thought "thank goodness something must have worked"!! Now today, same thing...get the error everytime.
I think it is fairly common Jalex, as I've found several posts and followed all the directions trying to find a fix. I haven't however found a post where anyone found a specific fix.

"iTunes could not back up the iPhone 'my IPhone' because a session could not be started with the iPhone"

Since 2 updates I started getting iTunes could not back up the iPhone 'my IPhone' because a session could not be started with the iPhone. This is happening with my iPad and iPhone. I see hundreds of complains on this issue starting from last year and obviously Apple has no clue how to solve this error. I went through the solutions and spend over an hour deleting backups resetting lockdown, restarting and nothing is working. Are they serious to ask us to disconnect all other USB devices to sync our equipment everyday to solve their problem? iTunes is the worst program I have seen on the market in the past 10 years. It reminds me of DOS programs that could only do one item at a time. You click a command and just wait and wait and wait. Of course they want me to call customer service, wait for x time to talk to tech support and then spend more time. I don't have the time. I spent a lot of money to get an equipment that should work as advertised and not spend further my valuable time. I have reached my limit with Apple and that crap iTunes. I'm calling for a divorce.
[By the way, your spell check doesn't recognize your own products such as iPad, iTunes and iPhone. Such an embarrassing company.]

Do you happen to be running any processes that Apple doesn't want you to use? (Jailbroken?)

HT4137 error code:iTunes could not back up the iPhone "Karen's iPhone" because it is locked with a passcode. You must enter your passcode on the iPhone before it can be backed up.

I am trying to use Itunes to move my data from my iphone 4s that was backed up on my Macbook Pro. I keep getting an error code backing up from ITunes to new Iphone 5s:iTunes could not back up the iPhone “Karen’s iPhone” because it is locked with a passcode. You must enter your passcode on the iPhone before it can be backed up. On the Iphone it keeps telling me to add another network. I have put our home network on the Iphone. When I put the passcode in the phone does not give me enough time to put my Apple ID password in and it shuts off. Help!
<Email Edited by Host>

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.

HT1766 At the end of a synch I am getting the following error message "iTunes could not back up the iPod because the backup could not be saved on the computer". Any ideas on how to resolve?

At the end of a synch I am getting the following error message "iTunes could not back up the iPod because the backup could not be saved on the computer". Any ideas on how to resolve?

See:
iOS: Troubleshooting backup issues in iTunes
Try going to iTunes>Preferences>Devices and delete the existing backup so iTunes creates an entire new one vice changing the existing one.

ITunes could not back up the iPhone because a session could not be started with the iPhone

Hi
I have just updated to iTunes 10.7.(oh it just scrolled off the screen give me 5 minutes for it to come back again) 10.7.0.21 - the latest version
I run Win7 64bit & during installation i got the blue-screen of death & windows crashed
I went to apple website & downloaded iTunes manually & installed (it tried to install in the (x86) folder as usual, so i forced it into the 64 bit program folder like i always have to do.
It now runs fine but when ever i sync in get the error "iTunes could not back up the '' iPhone because a session could not be started with the iPhone"
I have tried deleting the existing backup as suggested in the forums but that didn't solve the problem, and now i have no backups at all
I have restarted the iPhone & the computer but the error is still the same.
PS i have "Encypt local backup" selected, if i try to unselect that option at the moment it says my password is incorrect, my password is correct, i made a record of it & know exactly what password i used but iTunes is saying it is wrong, is this because i have no backups at the moment or is iTunes completely broken
I have also tried to backup to iCloud as a temporary measure but it says i don't have enough space so must buy some!
Any help would be appreciated

Could be that iTune can't read your latest backup file. You might have to delete it, follow this article to find out how to delete the backup from the list: iTunes: "Backup could not be saved on the computer" alert message

I am getting error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I have deleted the backup and restarted my computer, but continue to get this error message. What do I need to do now?

I have recently updated my phone and am attempting to sync it. I got the error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I deleted the backup, restarted my computer, and even restored the iPhone, but continue to get the same error message. What do I need to do now?

iTunes places the iPhone backup in the following location. Navigate there & delete everything in the backup folder, but not the folder itself. You will have to turn on "Show All Hidden Files & Folders" to see it:
Mac:~/Library/Application Support/MobileSync/Backup/
Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\

My iPhone Won't Sync with computer. It used to; but it doesn't now. I don't have iCloud. When I try to sync I get a message that reads: iTunes could not back up the iPhone "owner's name appears here iPhone" because the backup could not be saved on compute

Why won't my iPhone sync with my computer? When I hook the phone up to iTunes I get a message that reads: iTunes could not back up the iPhone because the backup could not be saved on the computer. This never happened before.

Hey Janice Lucoff,
Thanks for the question. It sounds like you are experiencing issues backing up your iPhone 4s in iTunes, which is causing issues finishing the sync of your device. The following resource should help resolve your issue, as it refers to the exact error message you described:
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/TS2529
Thanks,
Matt M.

I want to backup my phone before upgrading to ios5 but I get an error message itunes could not back up the iphone because a session could not be started with the iphone. Please help me..

I want to backup my phone before upgrading to ios5 but I get an error message: itunes could not back up the iphone because a session could not be started with the iphone. I want to go to ios5, but I do not want to lose everything. I've gone to my device under preferences and I have no backup currently.
I have a Verizon Iphone 4 and a PC.
Please help me..

Hi Judy,
Im using windows 7 and im not a computer wizard, i've tried the method by using the instruction for Win7 but it does not work, same problem still exist.
Could uninstall itunes and reinstall it back on my pc fix my problem, please advise...... Many Thanks!
VBR,
ray

Does anybody know why my ipod touch 3rd generations screen does not show anything? The screen is all black, when I try to synchronise my ipod to my library it comes up with a message saying "iTunes could not back up the ipod because a session could not be

Does anybody know why my ipod touch 3rd generations screen does not show anything? The screen is all black constantly. When I try to synchronise my ipod with my iTunes library it comes up with a message saying " iTunes could not back up the ipod because a session could not be started with the ipod. Please help and reply if you know an answer!!!

Try this previous discusssion:
https://discussions.apple.com/message/12518406#12518406

ITunes could not back up the iPhone "my name Iphone" because the backup was corrupted on not compatible with the iPhone.

Hi..
While working in India I bought an iphone 4s (with international warranty)
I have synced my old iphone 4...and get this message when trying to sync the new phone.
iTunes could not back up the iPhone because the backup was corrupted or not compatible with the iPhone.
Do I need to buy Lion? Whats up?
Any help?
Thanks

I get this issue about once a week on my iPhone 3GS running 4.2.1 (although it's been happening since 4.0 I believe). It starts will the iPhone stalling while backing up. I then end up sliding to cancel on my iPhone. I unplug my iPhone and plug it back in. It looks like it syncs but I then get the error message that you get. Here are my steps to temporarily solve the problem:
1. I curse a little
2. I unplug my phone and quit iTunes
3. Open iTunes and plug my phone back in (sometimes the problem is solved at this point)
4. Curse some more (if the problem persists)
5. Unplug my phone and turn it off. At this point I end up having to do a hard-restart on my phone because it won't shut down (hold the home button and power button at the same time until the screen blips off)
6. Turn the phone back on and try syncing again (50% chance the problem will be "solved" at this point)
7. If I still get the error message I curse one more time and then simply hit "sync" in iTunes. 99% of the time it will be solved in this step. If the issue is still present then I will try once more to restart iTunes, and then if that doesn't work repair disk permissions.
Like I said, I seem to go through this routine every week or so. This week I've had to do it twice already (once yesterday and once today). I've tried restoring my phone using previous backups but the issue still occurs. I think my next step will be to do a full factory restore, which means I'll have to organize my data and apps all over again (like having a new phone). This is a last resort!
I hope this long post helps.

"iTunes could not back up the iPad because the iPad disconnected" error message after upgrading to 8.3

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