ITunes could not back up the iPhone because the back-up could not be saved
I updated my 3GS to the 4os software and after the sync was complete All seemed okay but I am not able to use my camera nor am I able to access my photos on my iphone. It says "updating library" and then closed out of the application. I just tried to sync my phone again (A week later) and I get an error message: "iTunes could not back up the iPhone because the back-up could not be saved on the computer" I have 200GB free space on my hard drive so I know it is not a memory issue. Is this the same issue everyone is experiencing?
Is this an iPhone issue or an iTunes issue?
Any suggestions to get this to work?
Hi!
I had the same problem with my iPhone4, and I could resolve it thanks to some ideas that I took from Loopster77´s post.
You have to delete the current iTunes backup directory on your computer, that is on PC:
C:\Users\xxxxxxxx\AppData\Roaming\Apple Computer\MobileSync\Backup\<40 letters and numbers>
being "xxxxxxxx" the username of the computer owner.
What you have to delete is that "<40 letters and numbers>" directory.
After that, your iTunes will be perfectly capable of doing the backup.
I hope this will help you.
Similar Messages
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I have recently updated my phone and am attempting to sync it. I got the error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I deleted the backup, restarted my computer, and even restored the iPhone, but continue to get the same error message. What do I need to do now?
iTunes places the iPhone backup in the following location. Navigate there & delete everything in the backup folder, but not the folder itself. You will have to turn on "Show All Hidden Files & Folders" to see it:
Mac:~/Library/Application Support/MobileSync/Backup/
Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\ -
How do I fix the following error? itunes counld not back up the iphone because the back up could not be saved on the computer?
I updated to iOS 5.0.1 days ago and didn't receive that notification until just now...
This time I synced new photos I took yesterday, and it gave me the:
"iTunes Sync: 54 items could not be synced. See iTunes for more information"
Perhaps it kicks off when new items get synced.
I've decided to rent a movie yesterday. Once it gets deleted, I'm curious to see if it jumps to 55 items. -
I recently had to purchase a new iPhone 4S. I backed up my old 4s to my iMac and when I went to restore, I got this message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored". I just purchased the iPhone 4S today so I know it's not the phone. How can I get my information back?
If it's corrupt, generally it would be lost.
However, there is third-party software out there that can retrieve some of the data, those of which however I could not recommend as I have never done so myself.
Also, if the old 4S was running a more recent software version than the current 4S, that may cause the issue however usually iTunes tells you exactly that.
Good luck in retrieving that information. -
I inadvertently deleted my iPhone backup on my MacBook Pro. I restored iPhone to factory settings and then synced remotely with iCloud. However the error message repeatedly states:
iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again.
Any ideas as to how this can be resolved please. Thank you very much.My wife's iPhone 5 would not backup, after upgrading to iOS 8. The "genius" at the Apple store succeeded in DELETING, the only recent backup of her phone so
recovery became more critical.
I followed all the procedures for troubleshooting it, but still it would try to backup and then stop due to an error. We particularly wanted to preserve some game data/history/progress that she'd been working on for years. This game (Dream Fish) would no longer open after the iOS 8 upgrade ... and the phone would not successfully backup, and so we had no confidence that it would restore from an older backup either. I googled for solution and found Phoneview and iFunBox. These apps allow you to see & access data files in the iPhone. Phoneview was too fragile and crashed when copying a file any size.
I found "iFunBox". iFunBox was excellent. I used iFunBox to recover her game data. It allows you to make a copy of data files that reside on the iPhone... and store them as a manual backup on the Mac.
And in the process I found 2 games that caused iFunBox to crash. The 2 games in question were not important enough to try to keep, so I deleted them from the iPhone.
So then, I had a manual backup of the important iPhone data, and had eliminated two game files that apparently had a conflict with iOS 8.
My next Backup attempt was successful. The iPhone with iOS 8 would now backup to both the Mac and to the Cloud.
Next I deleted Dream Fish from the iPhone and downloaded a fresh version from the Cloud. The new Dream Fish with no history opened in iOS 8.
Then I used iFunBox to copy my wife's Dream Fish data history from the Mac back into the new game.
Once the transfer was complete, Dream Fish would now OPEN and all of her progress was there and working like normal.
Hope this helps. -
Error message when attempting to backup up iPhone4S to Mac says "iTunes could not back up the iphone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again." But how do I delete the backup? Can't find answer to that anywhere.
We had this problem after upgrading to iOS 8. The iPhone 5 would not backup either to the cloud or to the computer. Backup always ended with an error message.
Long story short, with the help of iFunBox ( which I used to make manual backups of some important iPhone data files ), I discovered two games that
would crash iFunBox. They were not important games for us, so I didn't try to isolate the offending data files. And I deleted the two games from the iPhone.
Apparently these two games conflicted with iOS 8 just as they did with iFunBox. The next backup without those games was then successful.
I backed up to both the Mac and the cloud.
Hope this helps. -
I am using iphone 3GS, after syncing for few times and got the errors. I deleted the backup from Edit-> Preferences-> Devices. Then I synced again, there was an error message: itunes could not back up the iphone because the backup was corrupt or not compatible with the iphone. What can I do? I have no backup anymore on ituens.
babesharon
I closed iTunes & manually deleted the file which was still stored locally even though it didn't display in Preferences. I have vista so I went to
C:\Users\{user name}\AppData\Roaming\Apple Computer\MobileSync and deleted everything in the Backup folder (though I left the folder as is). If you have a different OS search the apple website for the backup location.
I reopened iTunes & Synced with out a problem. I also got the update to install.
Good luck. -
I have an iPhone with iOS 7.1.1 and am trying to update to 7.1.2, but get an error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone"
Assuming you are using the current version of iTunes (11,2,2), open iTunes, click "Preferences" under the leftmost entry on iTunes' menu, then choose "Devices".
Find the iPhone's backup there, highlight it, and choose "Delete Backup". -
Dated: Fri Oct 10 2014 (Malaysia)
i'm using Windows 7 Home Premium 64 bit OS with the latest version of iTunes (11.4.0.18).
My iPhone 5S already installed with iOS 8.0 but now iTunes unable to do the latest "Back Up" before i can perform the upgrading of new iOS 8.0.2 which iTunes keep on prompt an error message @ iTuens could not back up the iPhone because the iPhone disconnected.
The last "Back Up" to my computer is on Oct 2, 2014 2:24 am. Due to the failure of the "Back Up" so iTunes unable to perform the upgrading of new iOS 8.0.2 to my iPhone 5S. Therefore, do hope that my problem can be solve ASAP.
TQ & Regards,
Mr. TanCWHi tcw iphone malaysia,
Thanks for visiting Apple Support Communities.
If you are trying to back up your iPhone, but iTunes for Windows is not detecting the device reliably, I recommend starting with the steps in this article:
iOS: If you can't back up or restore from a backup in iTunes
These steps can help resolve many error messages that appear when connecting your iPhone to a PC.
Best Regards,
Jeremy -
I attempted to upgrade my iPhone 4 to iOS 5.1.1. I selected 'back up' from the phone in the device menu and iTunes confirmed that the phone had been backed up. I then installed iOS 5.1.1 which wiped everything on the phone & now I am getting the error "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored".
I have tried restoring factory settings but iTunes simply will not restore from back up & I'm not sure what else to do!
Any advice would be much appreciated.I have the same issue and I KNOW my backup IS good. What happen is when you try to restore your phone apple says something like can I check for new updates and if you choose no, it just takes you back to the restore screen and a loop from then on. If you dont update from you phone then when you back up you will have the 5.0.1 back up and then when you update to 5.1.1 and then try to restore the backup from 5.0.1 it say it EITHER corrupt or incompatible.. It is incompatible and its hard as **** to restore back to 5.0.1. I followed the restore to a T and still getting errors. I lost all text history and have to reset up email. All just because I wanted a 1.2 Gigs of "other" space back.
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Hello guys, I'm begging for your help, I've read so many threads, nothing works for me. I hope you will try to help me
First message I get when I connect the iphone is
"The software on iphone has expired and must be updated to a newer version"
Then it tries to backup but I get
"Itunes cannot sync apps to the iphone because the apps installed on the iphone could not be determined"
When I click check for updates it says I have the latest version (5.0)
When I try to restore I always get "iTunes could not backup the iphone because a session could not be started with the iphone. Please disconnect and reconnect the iphone, then try again"
Tried that MANY times but no luck.
This iphone was on a developper account but it is not anymore (removed from developper account).
I'm the administrator on my PC. When I'm on the summary of my iphone it shows N/A as my phone number.
Back up to icloud doesn't work because I didn't set it up before it stopped working
When I try to activate it directly from the iphone I always get "Could not activate iphone. Your iphone could not be activated because the activation server is temporarely unavailable..." (for the past 3 weeks :s)
I can access my music and everything from itunes.
I even tried to restore it from the ispw file (using shift + restore) but I got an error message (sorry I don't remember which one) but it didn't work.
I also tried device manager, select PC, scan hardware for changes (read it worked for some) but not for me after that I don't get the
"The software on iphone has expired and must be updated to a newer version" and "Itunes cannot sync apps to the iphone because the apps installed on the iphone could not be determined" ...I just get "Itunes could not back up iphone because a session could not be started with the iphone" + "itunes could not sync because a connection could not be established with the iphone"
Please help me make it work again! I'd go to an apple store but I'm in south-east asia at the moment and there is nothing like it in 700km +
This little machine would be perfect to travel with, it's a shame it just stopped working like 3 weeks ago, just said I needed to activate it again ...
Thanks a million times!I can't access it on the iphone as I said
On itunes in summary I have "Software version: 5.0"
Yes I tried to restore it
"When I try to restore I always get "iTunes could not backup the iphone because a session could not be started with the iphone. Please disconnect and reconnect the iphone, then try again" ...did that many times but always the same error message
"I even tried to restore it from the ispw file (using shift + restore) but I got an error message (sorry I don't remember which one) but it didn't work." -
- itunes could not backup the iphone because the iphone disconnected -
- Hi -
- i'm Seeking Help for a Problem i am Encountering When Connecting my iPhone to iTunes... -
- iTunes Will Not Backup my iPhone - & Gives me the Following Error Message:
itunes could not backup the iphone because the iphone disconnected
- i Get this Message Even though the iPhone Remains Physically Connected via USB -
- i am Using:
- iTunes Version - 9.0.2 -
- iPhone 3GS - 32GB - O.S - 3.1.2 - (NOT JAILBROKEN) -
- i am Able to Sync the Device... - It's Just the Backup Procedure that is Failing -
- Any Advice Please - (?)
- Thanks -
D.Thanks for Your Continued Help... -
- I Have Managed to Make a Backup for the 1st Time Since October 25 2009 This Afternoon... - but am Now Again Unable to Make a New Subsequent Backup - i am Confronted with the Persisting Error Message of a Disconnect -
- i Don't Know How i Managed to Get the Device to Make a Back-Up this Afternoon - but it is Filed Under the Devices Menu in iTunes - Along With 2 Previous Backups -
- All Backups Listed are Detailed Below:
iPhone - Today 13:58
iPhone - 25 Oct 2009 19:53 - 25/10/2009 19:53
iPhone - 7 Aug 2009 15:32 - 07/08/2009 15:32
- i Remember that on the Evening of 25 Oct 2009... - for Some Unknown Reason... - i Lost All of my SMS from iPhone - Just Disappeared - Everything Else Remained & Was Fine -
- i Tried Various things to Remedy the Missing SMS Problem - & was Unsuccessful in Restoring the Lost Messages -
- i Then Did a Factory Restore of the Device to Initialize the iPhone -
- i was Annoyed by Not Being Able to Recover those SMS... -
- i'm Guessing though that those SMS Could be Stored in the Older Backups i Have Listed... - (?)
- & so i Do Not Wish to Lose those Backups... - so i'm Wondering if there Would be a Way to Make a Copy of the 3 Backups i Have Listed Under Devices Before i Delete Any - (?)
- Thanks Again -
D. -
"iTunes could not backup the iPhone because the backup was corrupt or not compatible with the iPhone."
Anybody else experienced this when trying to update iPhone software to 5.1.1???
How have you resolved this issue.
Any help anyone can give will be warmly received!!
Thanks,
R.
London.Hello jsachi,
The article linked below details a number of troubleshooting steps that can help get a backup created in iTunes.
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/TS2529
Cheers,
Allen -
ITunes could not copy "file" to the "iPhone" because the file could not....
I recently downloaded a few episodes from the iTunes store through my iPhone. All episodes worked fine until I synced my phone with my Mac. After reorganizing some music, I found that I had to place all the tv shows back into the phone. However two episodes would not sync. The error messages:
iTunes could not copy "file" to the "iPhone" because the file could not be read or written.
Attempting to copy to the disk "iPhone" failed. The disk could not be read from or written to.
Syncing everything else works perfectly fine. I am under the impression that these two video files are corrupt. What's strange is that they worked perfectly fine when I downloaded them directly on my iPhone. The "corrupted" videos DO play on iTunes, but they will freeze. I have to skip over that particular time in order to play the video.
So my question(s):
Are my files corrupt? How would I go about to fix this issue? Is there anyway I can place the SD versions of the videos instead the HD ones (Given that it's even possible)? I would hate to spend money again to re-download these episodes because I was provided with incomplete files.This happens time to time with me for some reason. So frustrating there inst a better way that iTunes response to it. Once the failure to copy and the other errors come up, you have to unhook the iDevice and close and reopen iTunes. Sometimes you have to kill the application if it is hung.
Then, go into the sync settings and UNCHECK all media. Sync. Then go to the summary page and check "only sync checked songs and videos" and go to MUSIC and check ONE album. Sync. Repeat this one by one until you get the error. then uncheck the album that caused the error and repeat. Very very annoying but the only way i have gotten this to solve. -
ITunes could not sync contacts to the iPhone because the sync server...
has anyone else gotten this message? and if so, what's the fix. i've talked to a "level 2" tech at apple and he had no clue.
"iTunes could not sync contacts to the iPhone because the sync server failed to sync the iphone"
this happens if i have contacts checked to sync. it synced fine on 6/30 but have been getting this problem today 7/1.I'm having this same problem and I've tried all the other fixes in this forum, except yours. Could you please be more specific? My question is below:
1.) erased the iPhone via iPhone settings. --> where is "iPhone settings"?
2.) deleted my pda from iSync
3.) plugged in the iPhone and restored it via iTunes
4.) resynced and everything is back to normal.
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