ITunes Could Not Connect... (Invalid TCP checksum)

I cannot connect to either the iTunes Music Store, access Gracenote CDDB, or stream from HTTP within the latest version of iTunes for Mac or Windows. These features used to work in earlier versions (although something else may have changed, as well). Most of the following testing was with the music-store component on a Mac, but the symptoms are the same for the other components and in Microsoft Windows.
The initial TCP connection succeeds, but I do not receive a response to any of the "GET" requests. Monitoring of the network traffic (using Ethereal) reveals that the TCP checksum is correct for the initial SYN/ACK (which succeeds) but invalid for the "GET" requests (which always fail).
If I manually connect to phobos.apple.com (using telnet from the same machine) and make the same request (i.e., identical HTTP headers), then I get the proper response. Note also that the TCP checksums are correct for every packet in this case.
All of the above leads me to believe that this is an iTunes bug. I would hypothesize that it works for others because there may exist an ambiguity in the checksum calculation and my network (and Ethereal) use one method while most network equipment (and iTunes) use another.
Powerbook G4   Mac OS X (10.4.3)  

PS: Is this the proper place to post technical-support questions? Do Apple employees frequent these forums? If not, where would I find the Email Support link for iTunes (like this one for the music store)? I can't seem to find the silly thing anywhere.

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      L3 Cache:                            6 MB
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    <http://www.apple.com/support/musicstore/ww>
    iTunes technical assistance:
    <http://www.apple.com/support/itunes/ww>
    Thank you for your response. I have tried these methods, AGAIN. None of
    them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
    worked. Has iTunes performed recent upgrades? Just viewing the discussion
    boards, it seems like a lot of people are having problems. Having paid $399
    for
    the 60GB video ipod, I need more than a generic email telling me what to do,
    when I already indicated in previous email that I followed the steps shown in
    the
    support area, which were the same instructions email to me.
    Subj: Re: Connect; Follow-up:
    Date: 1/16/2006 5:14:47 PM Pacific Standard Time
    From: [email protected]
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store. Use the steps in the
    following article to troubleshoot your connection problem.
    I have been unable to connect for more than 24 hours on Windows.
    If you haven't been able to connect to the iTunes Music Store for more than a
    day—and other customers on our discussion boards aren't experiencing similar
    issues—a software or ISP configuration issue may be blocking your access to
    the iTunes Music Store.
    • Your copy of the iTunes application may be out of date.
    • If iTunes is out of date, it will not be able to connect to the
    iTunes Music Store. You can download the latest version of iTunes from our
    website: ?http://www.apple.com/itunes/download/
    • You installed a third-party anti-virus or personal firewall
    application.
    • You will need to configure your software to allow iTunes to access
    the Music Store. You can contact the software manufacturer if you have
    questions regarding configuration. Click here for more information.
    • You upgraded to Windows XP Service Pack 2.
    • Windows XP Service Pack 2, by default, enables the Windows Firewall.
    As with a third-party firewall, you will need to configure Windows Firewall
    to allow iTunes to access the Music Store. Read this document for more
    information. If you have further questions about configuring the Windows Firewall,
    contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
    • You upgraded to a high-speed or wireless Internet connection.
    • A new DSL or cable modem, or even a router, could be the culprit.
    These devices allow your computer to access the Internet at a much higher speed,
    or route your connection to multiple computers. However, they can also expose
    your computer to hackers. To help prevent this, manufacturers of these
    products often install firewalls to prevent hackers and viruses from compromising
    your system. Although this layer of protection is beneficial, there are
    occasions when a device may determine that the iTunes Music Store is a threat to the
    computer. If this is the case, you will need to configure these devices to
    allow iTunes to access the Music Store. Contact your ISP or the device
    manufacturer if you need help configuring your device.
    • You switched to a new ISP.
    • If you didn't install new networking hardware, your ISP may be
    blocking access to the iTunes Music Store. Let your ISP know about this document
    which can help your them configure their servers to allow iTunes Music Store
    traffic through.
    Sincerely,
    The iTunes Music Store team
    http://www.apple.com/support/itunes/ww/
    In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
    [email protected] writes:
    http://www.info.apple.com/kbnum/n300870
    Thank you for your quick response. I already tried the link and all
    instructions several times.
    -The following is my information:
    Sacramento, CA
    -AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
    error message)
    -The error message received is: iTunes cound not connect to the Music Store.
    Network connection was refused. Make sure your network settings are correct
    and network connection is active, then try again
    Thank you,
    Emily
    Subj: Re: Connect; Follow-up:
    Date: 1/14/2006 8:20:29 AM Pacific Standard Time
    From: [email protected]
    Sent from the Internet (Details)
    Dear Emily,
    We're sorry to hear that you can't connect to the iTunes Music Store. Your
    experience using the iTunes Music Store is very important to us, and we'll do
    everything we can to help you fix the connection issue quickly.
    This article outlines the culprits that can cause a connection issue. Please
    try these solutions:
    http://www.info.apple.com/kbnum/n300870
    We hope one of these solutions helped you resolve the connection issue. In
    the rare event that these suggestions didn't help, please reply to this email
    with the following information:
    1. Your city and state.
    2. Whether you use a high-speed Internet connection, like a cable modem or
    DSL.
    3. The name of your Internet Service Provider.
    4. The error message iTunes displayed (if any) when you tried to connect.
    5. Your approval to reset your password.
    Sincerely,
    The iTunes Music Store Team
    http://www.apple.com/support/itunes/ww/
    Customer First Name : Emily
    Customer Last Name :
    email :
    Web Order # :
    Support Subject : Connect
    Sub Issue : Can't connect
    Comments : iTunes Account Name:
    Platform : Windows XPSP1
    Error Code :
    Other Error :
    Comments:
    The error message I am receiving is "iTunes cound not connect to the Music
    Store. Network connection was refused. Make sure your network settings are
    correct and network connection is active, then try again". I have been unable to
    connect to the music store for at least 3-4 days. I have been using iTunes
    since last October, successfully. I checked all my network connections & they
    are fine. I am able to connect to AOL. I even uninstalled and reinstalled
    iTunes several times, all successfully, but I am still encountering a problem.
    Thank you.
    Emily
    Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
    Any help or suggestions as to how I should respond to the next email is helpful...
    I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
    Emily

    Emily,
    thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
    The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
    So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

  • Help, Itunes could not connect to the itunes store

    I has face a problem with my itunes could not connect to the itunes store. i also have check all my network but it is no problem. when i click itunes store it keep saying this.
    and i check my Run Diagnostics
    Microsoft Windows 7 x64 Business Edition (Build 7600)
    Dell Inc. Inspiron N4030
    iTunes 12.0.1.26
    QuickTime not available
    FairPlay 2.7.39
    Apple Application Support 3.1
    iPod Updater Library 12.0
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 8.0.5.6
    Apple Mobile Device Driver 1.65.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 3.06.0.2770
    Gracenote MusicID 3.06.0.2770
    Gracenote Submit 3.06.0.2770
    Gracenote DSP 3.06.0.2770
    iTunes Serial Number 767413B00E7F61F0
    Current user is not an administrator.
    The current local date and time is 2014-10-20 21:05:25.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {6DACA3FB-08FB-406B-9DEF-B120E4EC1A8D}
    Description: Microsoft Virtual WiFi Miniport Adapter
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 08:00:00 1970
    Lease Expires: Thu Jan 01 08:00:00 1970
    DNS Servers:
    Adapter Name: {C5A96BD2-6F22-4F48-8738-8B89AA57E4FE}
    Description: Broadcom 802.11n Network Adapter
    IP Address: 192.168.0.107
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.0.1
    Lease Obtained: Mon Oct 20 20:45:31 2014
    Lease Expires: Mon Oct 27 20:45:31 2014
    DNS Servers: 192.168.0.1
    Adapter Name: {00E7D934-9FAC-47B7-BA8F-F93268EC0835}
    Description: Atheros AR8152/8158 PCI-E Fast Ethernet Controller
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 08:00:00 1970
    Lease Expires: Thu Jan 01 08:00:00 1970
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Connection attempt to Apple web site was successful.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2014-03-02 01:47:44.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    E: TSSTcorp DVD+-RW TS-L633C, Rev DW50
    Drive is empty.
    **** Device Connectivity Tests ****
    iPodService 12.0.1.26 (x64) is currently running.
    iTunesHelper 12.0.1.26 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34.  Device is working properly.
    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Devices Not Currently Connected:
    iPhone 4S running firmware version 7.1.1
    Serial Number: C39GK8KPDTDM
    iPad mini (Retina) (Wi-Fi) running firmware version 7.0.4
    Serial Number: DQVLTUWBFCM8
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.
    so what should i do ?

    Hey Bryan3623,
    Thanks for the question. I understand that you are experiencing issues connecting to the iTunes Store. The following resources provide some great troubleshooting for this symptom:
    iTunes for Windows: iTunes Store connection troubleshooting
    http://support.apple.com/kb/HT1527
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Thanks,
    Matt M.

  • ITunes could not connect to the iTunes store. The network conect timed out

    I am having trouble with iTunes,
    Message: "iTunes could not connect to the iTunes store. The network conection timed out. Make sure your network settings are correct and your network connection is active then try again."
    Im not sure when exactlt this happend, it may have been after i downloaded an iTunes update, but I cant be sure. Other than that nothing else has really changed. I have now had this problem for a couple of weeks.
    I am running windows Vista (32 bit System)on my HP Laptop and have ADSL and am able to run explorer and all other non-apple software.
    I have tried all other advice offerd in the various supports:
    1. re-installed iTunes
    2. Checked all firewall settings - even removed Norton security (currently just operating on windows Visat security and have checked all that)
    3. changed "host" file to "back-host"
    4. played around and tested various internet settings
    I hope this information helps to solve the problem. I have also recently found some other information which may be useful:
    Although I do not use "safari" as an internet explorer, this does not work on my system either. I have re-installed this to see if it helps but am still unable to connect to the apple store (home page) on safari. I have looked up the support site for safari but have thus far be unable to find any helpful information to solve the problem.
    Please help this is very frustrating...
    Many thanks in advance!

    Thanks Polydorus,
    I have run the entire diagnostics the results are as follows:
    Microsoft Windows Vista Home Edition (Build 6000)
    Hewlett-Packard HP Pavilion dv6700 Notebook PC
    iTunes 7.7.1.11
    QuickTime 7.5
    CD Driver 2.0.7.3
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.0.1.5
    Bonjour 1.0.4.12 (118.4)
    iTunes Serial Number 1F42598E2F1661DA
    Current user is not an administrator.
    The current local date and time is 2008-08-02 23:08:07.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA, NVIDIA GeForce 8400M GS
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {095C31B4-7DF1-4CFF-BE80-E22A33EE716D}
    Description: Intel(R) PRO/Wireless 3945ABG Network Connection
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 07:00:00 1970
    Lease Expires: Thu Jan 01 07:00:00 1970
    DNS Servers:
    Adapter Name: {1B5B44DE-64F4-4B5D-A57D-C80CAB0342C6}
    Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
    IP Address: 192.168.1.33
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Sat Aug 02 18:25:24 2008
    Lease Expires: Sun Aug 03 18:25:24 2008
    DNS Servers: 192.168.1.1
    192.168.1.1
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection timed out.
    Last successful store access was 2008-07-03 17:03:38.
    ** CD/DVD Drive Tests **
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.0.7.3),
    E: PIONEER DVDRW DVR-K17B, Rev 1.02
    Data or MP3 CD in drive.
    Found 1 songs on CD, playing time 37:21 on CDROM media.
    Track 1, start time 00:02:00
    Get drive speed succeeded.
    The drive CDR speeds are: 4 10 16 20 24.
    The drive CDRW speeds are: 4.
    The drive DVDR speeds are: 4.
    The drive DVDRW speeds are: 4.
    ** iPod/iPhone Connectivity Tests **
    iPodService 7.7.1.11 is currently running.
    iTunesHelper 7.7.1.11 is currently running.
    Apple Mobile Device service 2.1.29.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
    Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
    Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
    RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
    Most Recent Device Not Currently Connected:
    iPod classic running firmware version 1.1.2
    Serial Number: 8K742MT2YMV
    ** iPhone/iPod Touch Sync Tests **
    No iPhone or iPod found.
    Hope this helps. Looking forward to resolving the problem.

  • I've got a problems with my Iphone 4, I've recently upgraded to the new software (5.1), since then the iTunes doesn't recognize my iphone, as the error comes up:' iTunes could not connect to this iPhone because an unknown error (ex8000022)

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    Let me know your opinions, solutions and even problems.
    Thank You !

    http://support.apple.com/kb/HT4137
    How to restore as new.
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    http://support.apple.com/kb/HT1808

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