ITunes could not connect to music store. An Unknown error has occurred.
I get the above message when I try to log into the ITune store. The error code that I get is -9813. My password is current and my account is current and I followed all of the other suggestions such as:
1. Resetting the date and clock on the computer.
2. I replaced the mother board battery so I won't be affected by the above problem.
3. Unplug the modem and the router then start the computer back up to make sure that there are no problems with these two items.
4. I am running the latest version of iTunes 6.0.5
5. I can log in from another MAC (power book) using my account so it isn't the ISP blocking me from phobos.apple.com
So far this has been happening for a few days and is very frustrating. Any ideas will be appreciated. I will also check with the Genius bar at the local apple store to see if they have any ideas.
G5 Mac OS X (10.4.7)
No follow up
Similar Messages
-
what can i do to sort my ipod touch 4th gen, when ever i connect it to my laptop my itunes keeps saying, and i quote "itunes could not connect to this ipod, an unknown error has occured" please helpppppp i have not had my ipod for long either
- Try restoring on another computer.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
When i try to connect my iphone to itunes it comes up with a message saying "itunes could not connect to this iphone, an unknown error has occured (0xE8000012)
i have recently bought new laptop and downloaded/installed the newest itunes and this has happened.. any ideas?read
Error -50
Delete Storm Video, QuickTime, iTunes, then reinstall iTunes. See also KB TS1583for error -50 -
and i cant restore because my music and stuff are not on itune because i restored my computer
Turn your iPhone to a DFU mode and restore it
-
Hi, I updated to 10.5 iTunes. I have a PC running Win 7. I have an iPhone 4.
After updating to the new iOS5, and the attendant iTunes update, now iTunes crashes - a lot - and then won't exit when I click the X. I have to force quit it. Then, it restarts itself a couple minutes later! WITHOUT me plugging in my iPhone! Plus it states it "could not connect to the iPhone because an unknown error has occurred."
This is a brand new fresh install of Win 7 - literally 4 days old; nothing fancy on it.
Anybody else having this problem? I've googled this for a while and can't seem to find any answers. It's getting really annoying!!
Thanks,
MikeFollow the steps here:
http://support.apple.com/kb/TS3221 -
HT1386 I tunes could not connect to this Ipod an unknown error has occured (0xE80000068)
Trying to sync Ipod to new computer keep geting the above message
see this link :
http://support.apple.com/kb/TS3221 -
Help... itunes could not connect to this iphone. an unknown error occured (OxE8000084)
trying to sync my ipod and now this is what it say.. itunes could not connect to this iphone. an unknown error occured (OxE8000084)
Perhaps this support article will help:
http://support.apple.com/kb/TS3221
If not, check out the several other threads on the problem, some of which are listed under "more like this" at the right. You might find additional suggestions in one of those.
Regards. -
itunes could not connect to the iphone an unknown error occurred 0xE8000003 please help me with this error any one have idea ?
http://support.apple.com/kb/ts3221
-
ERROR MESSAGE 401 - ITUNES COULD NOT CONNECT TO MUSIC STORE
I've rencently tried to download some tunes from the Music store but keep getting this error message:
"ITUNES COULD NOT CONNECT TO THE MUSIC STORE - AN UNKNOWN ERROR OCCURED (401)"
"MAKE SURE YOUR NETWORK CONNECTION IS ACTIVE & TRY AGAIN"
This message happened before I downloaded the latest version ofITunes & is still happening after the download!
I've checked all possible settings & everything is fine
What is going on????
DELL Windows XP
DELL Windows XP
DELL Windows XPProblems connecting to the iTunes Music Store usually stem from issues with the Windows firewall, a privacy filter (such as Mcafee) or a download accelerator. Start here:
iTunes for Windows: Overview of Music Store Errors
for some basic tips to start isolating the cause of the problem. Your ISP (or your network administrators if you're on a company network) may have also changed something that is now blocking access.
Hope this helps. -
ITunes could not connect to Music Store
Okay here's my problem: When I downloaded the newest version of iTunes, it wouldn't open after the download was complete. So I went into the discussion about iTunes not opening and found this msconfig thing that you could do in order to make your computer start up differently. It told me to go to Start, click on Run. Then type in msconfig and hit enter. And after that I needed to change the startup selection to 'selective startup' and deselect 'load startup items'. Then I was supposed to go to the Startup tab and select only qttask and iTunesHelper. Next it told me to go to the Services tab and make sure that 'Hide all Microsoft Services' was selected. And Disable All. Then it told me to select iPodService. Then click okay and restart my computer. Now after I did all of this, iTunes opened. But when I tried to play my purchased music it gave me a message that said 'This computer is not authorized to play '_' (it said the name of the song here). Would you like to authorize it?'. And below there it had a space for me to type in my password, but my Apple ID was already typed in for me. So I did it correctly and typed in my password and clicked on Authorize....then I got an error message that said 'iTunes could not connect to the Music Store. The network connection was refused'. I just figured that I typed in my password wrong and clicked on the purchased song again but this time I clicked on forgot password, but then got the same error message. It's been a difficult for the past few weeks not being able to listen to my favorite music. Could someone please help me, I have no idea what I'm supposed to do now. I tried calling Apple Support, but since you are only able to use it for 90 days, they wouldn't help me. PLEASE HELP ME!!!!
Hi, I get the same error when I try to connect to Music Store or even get the songs info from my original Cd's, like song info and album art, it shows:
iTunes could not connect to the Music Store. The network connection was refused.
Make sure your network settings are correct and your network connection is active, then try again.
I did try everything, I checked the windows firewall, the antivirus program's firewall, the LAN's router configuration and in all of them Itunes and all the Ipod related programs have permission but it still can not connect to the music store. Is there any way to solve this?
Thank you
Pentium 4 Windows XP
Pentium 4 Windows XP -
ITunes could not connect to Music Store. The network connection was reset.
For 3 days now i've been unable to connect to iTunes music store, every time with the same error message (above). Yes I'm connected to the internet, no I do not have this problem with any other software/site.
I miss my music ;(
- Thank You,
- reknitOk, this is an update and then I'm going off to bed, so if anyone has any bright ideas I will see them first thing.
I now wonder if limewire may be the problem, even though it is 'listening' currently on port 33782 which is nowhere near to iTunes or anything else for OS X. Why? Because up until today, I could only connect to limewire during the daytime - evenings and weekends it wouldn't connect and discussion forums suggest that tiscali (my ISP) is one of the worst offenders for blocking UDP traffic at peak times and may be specifically targeting limewire. Today, when I have had the problem with iTunes Music Store, I have been able to connect to limewire all day and all evening, no problems.
However the problem with this theory is that when I could connect previously to limewire only during the day, I could still connect to the Music Store as well at the same time. So it may be irrelevant.
I have checked everything else from the article - the discussion boards, keychain access, firewall, it all checks out. So if anyone has any ideas about this, I'd be very happy.
iMac G5 17" 1.5Gb RAM Mac OS X (10.4.9) -
ITunes could not connect this iPhone because of unknown error occurred (0xE000003)
Having trouble with my iPhone 4 and my mother's iPhone 3GS, any answer to how to make it connect to iTunes,
ThanksDid you already try the suggestions mentioned in this article? iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
-
My ipod is exactly 2 years old, and it has nothing to do with the cable connecting it to the computer for all I know.
See:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting -
Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.
Try this...
Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
cmd /k netsh winsock reset
Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
You should get something similar to this:
Reboot the computer and the problem should be resolved.
If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
tt2 -
does any one know how to connect itunes up? when i click on store it always says 'itunes could not connect to the store. Make sure your network connection is active and try again.' if you know how to fix tell me please, please! thanx
Work through all the troubleshooting here: iTunes: Advanced iTunes Store troubleshooting
B-rock
Maybe you are looking for
-
Does anyone have detailed info pointing out what is new in Contribute 4? For example, how does it now handle javascript? Where is there a detailed tech spec? Thanks in advance.
-
Canon S300 - how to get it to work with iPhoto?
I have downloaded the proper drivers for the Canon S300 for OS X and this printer will work fine with data documents. However, it will not print pictures from iPhoto. I have been unable to find a list of printers supported by iPhoto. This is an older
-
MacBook (10.4.11) is unable to connect to wifi networks
After updating with 10.4.11 (and the associated 2008-01 Airport update) a few months ago, my Intel MacBook has been unable to connect to my WPA2 network. It will see my network name in the Airport drop-down menu, but fail to actually connect. The ico
-
Album photo order in Apple TV 2 mobile me galleries = Failure
While the order of my photos in my iPhoto albums is preserved on Apple TV 2 via 'Computers' it is clearly using image file names to sort if you go in via 'Internet>Mobile Me'. This is especially annoying since you can view your albums in order not on
-
Cutting layers using curved shapes to create lines
I need to create a document in .jpg format that has a photograph on one layer then two more layers with two color curved lines that will be covering only the bottom right, see the photo. trying this in Photoshop is killing me with the pen tool, wou