Itunes could not connect to the itunes store. a secure network connection was terminated unexpectedly

itunes could not connect to the itunes store. a secure network connection was terminated unexpectedly

سلام
قابل توجه کاربران ایرانی، این مشکل از ارتباطات زیر ساخته و مشکل از سیستم ما نیست.
متاسفانه فعلا باید صبر کنیم
موفق باشید
Hi
Notable Forums, the problem of the connection and the problem is not in our system.
Unfortunately, now we have to wait
Good luck

Similar Messages

Unable to sync or backup my iPad2 with the new iTunes. I keep getting the error ""iTunes could not back up the iPad because the backup was corrupt or not compatible with the iPad.". I've deleted all the old backups but still get this.

I'm totally frustrated by iTunes and don't know how to solve my problem. Like a lot of people on here I'm not able to sync or back up my iPad2 with my iTunes (version 10.4.1.10). I'm running Win 7 Ultimate 64 bit. My iTunes worked just fine until the 10.4.xx updates came out and since June I've not been able to back up or sync the iPad2.
When I connect and try to sync I get the error message, “iTunes could not back up the iPad because the backup was corrupt or not compatible with the iPad.”
I've deleted all the old backups so there are none on my system. I've deleted iTunes and re-installed the 64bit version several times but it has not made any difference. I've read and followed several suggestions on these boards about how to remove and reinstall everything but none have worked yet. I'm stumped here.

I had the exact same thing with my shuffle - same error message saying that it was corrupt so I restored it (wiping everything in the process) and the same message came up as soon as it reloaded. Thank god I didn't try it with my iPod or iPhone first. So many issues with this new version of iTunes!!!!!!!!

How to resolve error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again."

I inadvertently deleted my iPhone backup on my MacBook Pro. I restored iPhone to factory settings and then synced remotely with iCloud. However the error message repeatedly states:
iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again.
Any ideas as to how this can be resolved please. Thank you very much.

My wife's iPhone 5 would not backup, after upgrading to iOS 8.     The "genius" at the Apple store succeeded in DELETING, the only recent backup of her phone so
recovery became more critical.
I followed all the procedures for troubleshooting it, but still it would try to backup and then stop due to an error. We particularly wanted to preserve some game data/history/progress that she'd been working on for years.      This game (Dream Fish) would no longer open after the iOS 8 upgrade ... and the phone would not successfully backup, and so we had no confidence that it would restore from an older backup either.       I googled for solution and found Phoneview and iFunBox.      These apps allow you to see & access data files in the iPhone.      Phoneview was too fragile and crashed when copying a file any size.
I found "iFunBox".     iFunBox was excellent.      I used iFunBox to recover her game data.    It allows you to make a copy of data files that reside on the iPhone... and store them as a manual backup on the Mac.
And in the process I found 2 games that caused iFunBox to crash.      The 2 games in question were not important enough to try to keep, so I deleted them from the iPhone.
So then, I had a manual backup of the important iPhone data, and had eliminated two game files that apparently had a conflict with iOS 8.
My next Backup attempt was successful.        The iPhone with iOS 8 would now backup to both the Mac and to the Cloud.
Next I deleted Dream Fish from the iPhone and downloaded a fresh version from the Cloud.    The new Dream Fish with no history opened in iOS 8.
Then I used iFunBox to copy my wife's Dream Fish data history from the Mac back into the new game.
Once the transfer was complete, Dream Fish would now OPEN and all of her progress was there and working like normal.
Hope this helps.

I just got my refurb iPad in the mail. I am trying to set it up, but im getting this message "iTunes could not back up the ipad because the backup was corrupt or not compatable with the ipad. Delete the backup for this ipad. then try again." How?

I just got my refurb iPad in the mail. I am trying to set it up, but i am getting this error message " iTunes could not back up the ipad because the backup was corrupt or not compatable with the ipad. Delete the backup for this ipad. Then try agian." How do I do that?

It sounds like the iPad wasn't erased to me. If the iPad is totally cleared of content, there should be nothing on it and no backup to create.
Without connecting the iPad to your computer - Launch iTunes on you computer and go to Edit>Prefences>Devices. Do you see an iPad backup in there? If you do see it, delete it.

Error Message: iTunes could not back up the iPhone because an error occurred

Error Message: iTunes could not back up the iPhone because an error occurred.
The thing is - I have no idea what error have I encountered!
Usually, I would assume the previous backup file is corrupted and I will proceed to delete the old backups. I did the same this time round, and it's still unable to sync. Now I have no more backup files!
I have tried -
1. Deleting old backup files.
2. Restarting iPhone 4S & iMAC.
3. Remove
I am using iOS 5.1 on iPhone 4S, and iTunes 10.6.1 on Mac OSX Lion. My phone is not jail-broken in the first place.
Does anyone face the same problem?
I need to back up my files!!!

Unfortunately, "because and error occured" doesn't give you much to go on. Some general things I would try if you haven't already:
Use Disk Utility on your mac to repair disk permissions, then reboot and try backing up again.
Use Finder to go to ~/Library/Application Support/MobileSync/, then control-click on the Backup folder and select Get Info, then check Sharing & Permissions at the bottom and make sure your username has read & write priviledges
Try closing all apps, then reset your phone: double-tap the home button, tap and hold the apps at the bottom until they wiggle, tap the minus sign on all apps to close them. Then reset your phone: hold the on/off and home buttons until you see the Apple logo (ignore the off slider that appears first), and release
Try a different usb to dock connector cable; ensure that your case isn't interfering with a good connection to the dock connector at the bottom of your phone; clean the dock connector at the bottom of your phone (e.g., with a dry toothbrush); troubleshoot your usb connection (http://support.apple.com/kb/TS1286)
I know this looks like a laundry list, but unfortunately it's hard to isolate the problem without a clear error message. If the problem persists, you might try posting in the iMac or iTunes forums for other ideas.

ITunes could not back up the iPad "iPad Name" because an error occured

Hello. I have been backing up my iPad to the cloud since I got my iPad just over a year ago, but whenever I try and back up to a computer it comes up with the error 'iTunes could not back up the iPad "iPad Name" because an error occurred'. After reading MANY posts on the internet about this issue I am still not any closer to figuring out why it is not backing up and has never been able to back up to a computer. I am running Windows 8 Enterprise 64bit on a HP laptop. My iPad is a 3rd Gen 16GB iPad.
Here are the things I have tried:
1. Update iTunes and iPad to latest software.
2. Delete all previous backups by trying two methods (I have been unable to backup the iPad at all so there were no previous ones. Here are the two methods:
a) iTunes -> Edit -> Preferences -> Devices -> Device Backups (none there)
b) C:\Users\James\AppData\Roaming\Apple Computer\MobileSync -> delete backup folder.
3. Turned off Windows Firewall. I am not running any other security software apart from the built-in Windows Defender.
4. Uninstalled the entire Apple suite (iTunes, Quicktime, etc.) and reinstalled.
5. Deleted the lockdown folder from C:\ProgramData\Apple.
6. Disconnected all USB devices and removed CD from disk drive.
7. Removed local backup encryption password.
8. Tried a fresh user account.
9. Tried a fresh user account on a different computer (Win 7)
10. Tried a different cable (original from Apple)
11. Run diagnostics on iTunes (all reported OK. Connectivity to iPad was fine)
I have probably missed some things that I have tried because I have tried ALOT but this is most that I can remember. Just to re-iterate, the iPad has always been able to backup to iCloud fine and syncs perfectly well with iTunes. The only problem is when I try to backup to a computer. Any help or suggestions will be much appreciated. Thanks

I have a similar problem. My iPad is barely a month old and it backed up/synced fine at first. Now I get this same error. I've tried the same things Jalex mentioned plus several more. Nothing worked.
Then something odd happened. Last night I was on my laptop and opened itunes. It looked for, found my iPad and synced with it all by its self. I thought "thank goodness something must have worked"!! Now today, same thing...get the error everytime.
I think it is fairly common Jalex, as I've found several posts and followed all the directions trying to find a fix. I haven't however found a post where anyone found a specific fix.

Purchased a song from iTunes, i tried to transfer it to my itouch, but i received an error "iTunes could not copy because the file could not be converted". how do i convert the song (well, i thought it will automatically be converted)?

purchased a song from iTunes, i tried to transfer it to my itouch, but i received an error "iTunes could not copy because the file could not be converted". how do i convert the song (well, i thought it will automatically be converted)?

Problem Fixed:
Remove the song from your itunes library, then go to the itunes store and try to download it again. It will say something like "this song has already been purchased, would you like to download it again for free?". Click yes, and it will download again. This worked for me, hope it helped

Itunes could not copy because the file could not be converted

So I just bought two songs from Itunes...but they won't sync to my iphone and an error message keeps coming up. It just says "Itunes could not copy because the file could not be converted" I just paid money for the songs though...so I would really really like to get them on my phone...any suggestions??

Problem Fixed:
Remove the song from your itunes library, then go to the itunes store and try to download it again. It will say something like "this song has already been purchased, would you like to download it again for free?". Click yes, and it will download again. This worked for me, hope it helped

ITunes could not back up the iPhone because not enough free space is available on this computer

iTunes 11.0.1 (22)
Mac OS X 10.6.8
218.83 GB available
iOS 6.0.2
iPhone5
I get this error occasionally since getting the iPhone5 in October. My last successful back up to thei Mac was yesterday. Tonight, no backup.
One time when this occurred I had trashed files, and after I emptied the Trash the sympton went away. Tonight I had files in the Trash and emptie the Trash before connecting my iPhone and now no backup allowed.
I have quit and relaunched iTunes, and unconnected and connected the iPhone tonight with no change in the symptom.
My next counter measure will be to reboot.
Any suggestions?

On my computer (Spring 2006 iMac, Snow Leopard, iTunes 11.1.3):
- I have 1.36 _terabytes_ of free space on my system disk.
- I have 2.1 _terabytes_ of free space on my Drobo[*] which contains my iTunes library.
My iPhone is an iPhone 5S 64Gb.
A backup should require, one would assume, less than 64Gb. In other words, a drop in the ocean of free space available to iTunes.
... and yet EVERY time I attempt a backup to my computer since getting my 5S it says:
'iTunes could not back up the iPhone "[name]'s iPhone" because not enough free space is available on this computer. Removing files and emptying the Trash will free up additional space.'
It's very clear that there's a bug given how much space I have available, and it's been present for 2+ months. :/ I had been able to back up my iPhone 4S.
- Stephen
[*] As far as the OS is concerned, the volume has 3.22Tb free, but it is backed by 2.10Tb of actual available space. In any case, "a whole heck of a lot".

HT1766 At the end of a synch I am getting the following error message "iTunes could not back up the iPod because the backup could not be saved on the computer". Any ideas on how to resolve?

At the end of a synch I am getting the following error message "iTunes could not back up the iPod because the backup could not be saved on the computer". Any ideas on how to resolve?

See:
iOS: Troubleshooting backup issues in iTunes
Try going to iTunes>Preferences>Devices and delete the existing backup so iTunes creates an entire new one vice changing the existing one.

"iTunes could not back up the iPad because the iPad disconnected" error message after upgrading to 8.3

Yesterday I upgraded my iPad Air from 7.1.2 to 8.3 after holding off upgrading until now. Before the upgrade I backed up the iPad without any problems but since the upgrade I can't back up the iPad – it goes to step 2 of 4 and stays there for ages, and then I get a pop up box saying "iTunes could not back up the iPad "... iPad" because the iPad disconnected."
I've just tried setting up iTunes on another PC and backing up the iPad to this iTunes and got the same error message so it's not the iTunes setup on either computer (Windows 7 PCs).
Everything I've tried so far seems to be working on the iPad but I can't do any backups.
Any suggestions on what else to try will be much appreciated.

Sometimes resetting the iPad system helps. Did you try that? If not, try it. Hold down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the screen, then let go of the buttons and let the iPad start up. Then try to backup again.

"iTunes could not back up the iPhone 'my IPhone' because a session could not be started with the iPhone"

Since 2 updates I started getting iTunes could not back up the iPhone 'my IPhone' because a session could not be started with the iPhone. This is happening with my iPad and iPhone. I see hundreds of complains on this issue starting from last year and obviously Apple has no clue how to solve this error. I went through the solutions and spend over an hour deleting backups resetting lockdown, restarting and nothing is working. Are they serious to ask us to disconnect all other USB devices to sync our equipment everyday to solve their problem? iTunes is the worst program I have seen on the market in the past 10 years. It reminds me of DOS programs that could only do one item at a time. You click a command and just wait and wait and wait. Of course they want me to call customer service, wait for x time to talk to tech support and then spend more time. I don't have the time. I spent a lot of money to get an equipment that should work as advertised and not spend further my valuable time. I have reached my limit with Apple and that crap iTunes. I'm calling for a divorce.
[By the way, your spell check doesn't recognize your own products such as iPad, iTunes and iPhone. Such an embarrassing company.]

Do you happen to be running any processes that Apple doesn't want you to use? (Jailbroken?)

ITunes could not back up the iPhone because a session could not be started with the iPhone

Hi
I have just updated to iTunes 10.7.(oh it just scrolled off the screen give me 5 minutes for it to come back again) 10.7.0.21 - the latest version
I run Win7 64bit & during installation i got the blue-screen of death & windows crashed
I went to apple website & downloaded iTunes manually & installed (it tried to install in the (x86) folder as usual, so i forced it into the 64 bit program folder like i always have to do.
It now runs fine but when ever i sync in get the error "iTunes could not back up the '' iPhone because a session could not be started with the iPhone"
I have tried deleting the existing backup as suggested in the forums but that didn't solve the problem, and now i have no backups at all
I have restarted the iPhone & the computer but the error is still the same.
PS i have "Encypt local backup" selected, if i try to unselect that option at the moment it says my password is incorrect, my password is correct, i made a record of it & know exactly what password i used but iTunes is saying it is wrong, is this because i have no backups at the moment or is iTunes completely broken
I have also tried to backup to iCloud as a temporary measure but it says i don't have enough space so must buy some!
Any help would be appreciated

Could be that iTune can't read your latest backup file. You might have to delete it, follow this article to find out how to delete the backup from the list: iTunes: "Backup could not be saved on the computer" alert message

I am getting error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I have deleted the backup and restarted my computer, but continue to get this error message. What do I need to do now?

I have recently updated my phone and am attempting to sync it. I got the error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I deleted the backup, restarted my computer, and even restored the iPhone, but continue to get the same error message. What do I need to do now?

iTunes places the iPhone backup in the following location. Navigate there & delete everything in the backup folder, but not the folder itself. You will have to turn on "Show All Hidden Files & Folders" to see it:
Mac:~/Library/Application Support/MobileSync/Backup/
Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\

My iPhone Won't Sync with computer. It used to; but it doesn't now. I don't have iCloud. When I try to sync I get a message that reads: iTunes could not back up the iPhone "owner's name appears here iPhone" because the backup could not be saved on compute

Why won't my iPhone sync with my computer? When I hook the phone up to iTunes I get a message that reads: iTunes could not back up the iPhone because the backup could not be saved on the computer. This never happened before.

Hey Janice Lucoff,
Thanks for the question. It sounds like you are experiencing issues backing up your iPhone 4s in iTunes, which is causing issues finishing the sync of your device. The following resource should help resolve your issue, as it refers to the exact error message you described:
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/TS2529
Thanks,
Matt M.

Itunes could not connect to the itunes store. a secure network connection was terminated unexpectedly

Similar Messages

Maybe you are looking for