ITunes could not connect to this iPhone. Could not connect to the device.
iTunes could not connect to this iPhone. Could not connect to the device.
This is the error message I get when I try to sync with iTunes now. I suspect the problem is that I replaced my hard drive on my MBP, but I can't find this particular problem or the solution anywhere. Help?
Hi HunkaKunkaBurningLove,
Welcome to the Apple Support Communities!
The first set of troubleshooting steps I would recommend in this situation would be the ones located in the attached article.
iOS: Device not recognized in iTunes for OS X
http://support.apple.com/kb/TS1591
Have a great day,
Joe
Similar Messages
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I received this errir msg when I wants to sync my 3gs iPhone. And I already update my iTunes to 64-bit. "This iPhone cannot be used because the required software is not installed.Run the iTunes installer to remove iTunes, then install the 64-bit version itunes".
First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem. -
Hi!
I've had my iPhone 5 for just over a year now, and I haven't really had any problems since iOS7 was installed. I had a PC, with no connectivity problems between any of my Apple devices. Then FINALLY, I purchased my very first Macbook Air 13". I set it all up, updated all the apps, and made sure it was good to go. My iPhone was really low on battery one day, and I just happened to have my USB for it handy and thought I would just plug it into my computer to charge it. I figured I worry about syncing it later as I hadn't really had time to set it all up with iTunes on the new computer.
MY PHONE WENT CRAZY. It just started vibrating all over the table. Looking at the battery icon, it was flipping between charging and not charging, and occasionally the "do you trust this device" window would pop up on the screen, but it was still going crazy. iTunes opened up and these alerts saying "iTunes could not connect to this iPhone. Could not connect to the device." and "iTunes could not connect to this iPhone. This device is no longer connected." All it was doing at this point was using up even more battery. But then the iPhoto app opened by itself on my shiny new Macbook and the vibrating stopped. It was charging and syncing! But not having iPhotos before on a computer weirded me out i hadn't decided exactly what I wanted to do with it, I closed the app. The phone went nuts again. ***. On a different day, I was trying to sync it again, and it worked. But only long enough to back it up on the macbook. W.T.F.
Plugging into any PC is no problem at all. The phone just connects and starts charging.
I've tried just about everything. All of my software is up to date, both on the mac and iphone. The USB cord is fine. I've reset the macbook with it plugged in and not plugged in. I have uninstalled, and reinstalled iTunes with the phone plugged in and not plugged in. I've reset all the contents and settings on my iPhone, as well as did a hard reset with it plugged in and not plugged in. My iPad has no problem connecting and it also has iOS7. It's just so weird though, that it starts connecting/disconnecting interchangeably as soon as I plug it into the computer, even when all my apps are closed. All this is leading me to believe that it must be some sort of issue between the devices' communication to each other. But I'm not sure if it's an iPhone, MacBook, or iTunes issue!
HHHHEEEEELLLLLLPPPPP!!!!!I had this same problem with my new MBP 15", but only with the USB port on the left side. The USB port on the right side worked fine. Perhaps the ports on the left don't have enough signal energy for the iPhone.
Anyway, try using a different USB port, and if that doesn't work, perhaps you could try a powered USB hub. -
The error says, "iTunes could not connect to this iPhone. Could not connect to the device." But it is connected and shows up in iTunes but won't sync or show apps. Never happened before.
Have you seen this Apple support document?
http://support.apple.com/kb/TS3221
B-rock -
Hi all,
I've been trying to update my Jailbroken iPhone 4 to ios6 but, unfortunately, I keep getting the "could not establish a secure connection to the device" when connecting it to iTunes. I've tried updating "over the air" but this flags up an error too. Finally, I can't restore to a previous backup because, the backups I previously had, were stored on my old (broken) computer.
CAn anyone help? Any suggestions would be greatly appreciated!
Thanks,
Rakesh.You jailbroke your phone.
Only google may help now.
You'll find no help here.
If Haiku you don't like,
Then to Google you should hike,
You jailbroke your phone,
Now on these forums you are alone,
'Tis a day of no cheer,
For we cannot help here.
In non-poem; You jailbroke your phone, which is not support by Apple, meaning updates will not work on it as they would if you were running official software.
As per the ToC for the device, and for these Discussion Boards (both you agreed too), you will not get support either from the discussion board, or from Apple directly.
Your best bet is to Google for help and learn a valuable lesson; Jailbreaking can definitely brick your phone. -
IPAD is Disabled, tried to connect via itunes but get error "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
How do I fix the following error? itunes counld not back up the iphone because the back up could not be saved on the computer?
I updated to iOS 5.0.1 days ago and didn't receive that notification until just now...
This time I synced new photos I took yesterday, and it gave me the:
"iTunes Sync: 54 items could not be synced. See iTunes for more information"
Perhaps it kicks off when new items get synced.
I've decided to rent a movie yesterday. Once it gets deleted, I'm curious to see if it jumps to 55 items. -
I got the message copied below in iTunes but I still need to keep my pics and videos. Passcode has been wrongly entered 100 times by my little chiled. Is it possible to still keep the data?
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."PHONE LOCKED
If your phone is locked because you have incorrectly entered the unlock passcode too many times then follow the steps in this article http://support.apple.com/kb/ht1212 -
I get this message when syncing my Ipod touch "itunes can not back up the ipod because a session could not be started" any ideas?
Have you looked at the previous posts on the right side of this page under the heading "More Like This" with your same problem?
-
I just got an iphone and am trying to connect it to my itunes account. Getting the message " This iphone cannot be used because the Apple Mobile Device service is not started. How do I start it? Have already been back to the store with it and no change.
http://tinyurl.com/3hs3g2u
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I restored my iPhone 3 g to its factory settings and I tryed to connect it to iTunes on my laptop and it said This iPhone cannot be used because the required software is not installed. Run the installer to remove iTunes. Then install iTunes again. HELP!! PLEASE!! Because I cannot get on my iPhone!!
Hi, Mommacat26.
Thank you for visiting Apple Support Communities.
This usually means that a required component is missing. Start with completely uninstalling iTunes and all of it's components in the order specified in the article below. Once this is done, download and install iTunes.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/ht1925
If you receive any errors when uninstalling any components of iTunes, try the steps in the article below for each component that gives you an error.
"The feature you are trying to use is on a network resource that is unavailable" alert appears when removing Apple software in Windows
http://support.apple.com/kb/TS3704
If the issue persists, try installing the Apple Mobile Device Support driver. See the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows XP or Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H. -
I tried to install in my Sony Vaio Laptop - Model Name SVF15218SGW Serial No 54****************954. After installation of itunes, when i am trying to connect error message is showing as follows -
"This iphone cannot be used because the required software not installed. Run the itunes installer to remove the itunes, then install the 64bit version of itunes".
i already installed 64bit version. but not connecting my iphone with itunes
PLEASE HELP.!!!!
<Personal Information Edited by Host>Hello Negaz
When you uninstalled iTunes, did you uninstall it by using the article below or just uninstalled iTunes? The best practice is to remove not only iTunes, but also other associating software in the order that the first article give. If that does not work, then check out the second article for more troubleshooting options for connecting your iPhone to your computer.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
-Norm G. -
Hi, I'm getting a new and confusing message when I connect my Ipad/phone to my laptop: "This iphone cannot be used because the Apple Mobile Device Service is not started" ... any idea, anyone, how I get out of this cul-de-sac. Brian
try this http://melchoi.wordpress.com/tag/this-iphone-cannot-be-used-because-the-apple-mo bile-device-service-is-not-started/
Hope it's gonna help -
My iPhone 4 no longer connects to my car or alarm clock after a recent sync to my computer. The message at I get when trying to. Connect is "this accessory is not optimized for the device" or something like that. Anyone know how to fix this?
Hello there philp_69,
If I understand correctly it sounds like your phone hasnt been recognized in iTunes on your PC since the last couple of updates. I would use the troubleshooting in the following article which will walk you through the steps one by one.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows
Thank you for using Apple Support Communities.
All the very best,
Sterling -
I bought a new Iphone and I was unable to update with my iTunes because they wouldn't let me leave the store with out checking the camera and speakers. I had to start the phone. I tried connecting to iTunes when I got home but it's not showing in the devices. Please help me.
Look at this for possible solutions: iPhone, iPad, or iPod touch: Device not recognized in iTunes for Mac OS X, http://support.apple.com/kb/TS1591
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