ITunes could not connect to thre itunes store.

Having problems on OS X Lion with itunes connectivity. I keep getting the message:
ITunes could not connect to the ITunes Store. An unknown error occurred (-54).
Please make sure your network connection is active and try again.
My network connection is fine. I have total access to the internet and all my other applications are fine.
Can anyone help?
iFrustrated with iTunes

I haven't been able to connect either since yesterday; it takes forever trying to connect, then gives me the "can't connect/conection reset" message.
I've tried everything I could think of, even turning off firewalls and security programs. I just downloaded the update yesterday, so maybe there's a bug in the new version?

Similar Messages

  • "iTunes could not connect to the Music Store" Error Message

    Hello all,
    I finally got my script running correctly and I can see the front page of my iTunesU site(Yay!). But I am getting an irritating error message, and what is unusual are the circumstances under which I see the error message and the circumstances under which I do NOT see the error message. Allow me to elaborate.
    Scenario #1
    I have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as the "Music Store" page on iTunes gives way to the front page of my iTunesU site. Perfection! This is the behavior I want!
    Scenario #2
    I DO NOT have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as iTunes begins to open and then spits out this error message:
    "iTunes could not connect to the Music Store. An unknown error occurred. Make sure your network connection is active and try again."
    There is also an error number attached to the error message but it changes from time to time with no explanation. Here is the strange part. If I just hit "OK" on the error message my iTunesU site opens fine.
    I've tried this on my home and work computers and a friend's computer and the behavior is the same. Moreover I surfed over to the Stanford iTunesU login page: http://itunes.stanford.edu/ and I get the same behavior(which pretty much rules out in my mind that it is a problem with my script).
    I guess it isn't a huge deal. Worse comes to worse we can tell the students and faculty, if you see an error message from iTunes just hit "OK". But I'm rolling out this slick new iTunesU site and this error message is like a scratch in the paint job. Plus my boss is looking over my shoulder like "what's that error?" and it is starting to detract from the computer whiz kid image I've worked so hard to cultivate
    My possible suspects are:
    iTunes - (Went over to the iTunes discussion board and a lot of people report similar error messages when trying to get into the Music Store but I couldn't find anyone who said hitting "OK" made it possible to proceed)
    My script -(seems unlikely since Stanford has the same problem)
    The configuration on the computers I've tested it on - (But I've tested it on three different computers!)
    iTunesU - If this is the problem I'm hoping you people can help me.
    So has anyone else experienced this?
    Try to login into your iTunesU page with and without iTunes already open. See any error messages or weird behavior?
    Try the same thing on Stanford's site: http://itunes.stanford.edu/
    If you can repeat my result then post it here so Apple will know this is an issue. If you can't repeat my result then post it here so that I might know I need to look elsewhere for the problem.
    Thank you for your kind attention.

    I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
    "iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
    The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
    After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
    Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
    Ken Newquist
    Lafayette College

  • Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

    HELP! I have tried everything...I keep receiving the following error message:
    "iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
    I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
    Subj: Re: Connect; Follow-up:
    Date: 1/19/2006 6:04:50 PM Pacific Standard Time
    From: [email protected]
    To:
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
    We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
    If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
    http://www.info.apple.com/kbnum/n301476
    If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
    1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
    http://www.apple.com/itunes/download/
    2. Click the link below to launch the iTunes application and view the gift page.
    http://www.itunes.com/go/songcode/
    3. Click Redeem.
    4. Copy this gift code and paste it into the Redeem code entry box.
    Again, we're sorry you are still unable to connect to the store.
    First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
    http://www.apple.com/itunes/download/
    Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
    * Firewalls
    * Internet security software
    * Privacy filters
    * Web accelerators
    * Ad filters
    If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
    phobos.apple.com
    phobos.apple.com.edgesuite.net
    For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
    Sincerely,
    The iTunes Music Store Team
    http://www.apple.com/support/itunes/ww/
    Thank you for your response. I am curious to know why if iTunes does not
    answer non technical questions, why I received information when I replied to this
    email. Listed below are the previous threads providing technical information.
    Furthermore, if this is email is for billing disputes, I would like to have
    my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
    purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
    I previously sent an email requesting credit on approximately January 2,
    2006, and failed to receive a response. He never received the gift, or any
    instructions about how to download the tv show, and I do not show a credit
    appearing on my credit card. I would like to have credit for services not received.
    Please credit the following card #XXXX
    Thank you.
    Emily
    Subj: Re: Connect; Follow-up:
    Date: 1/18/2006 2:21:12 PM Pacific Standard Time
    From: [email protected]
    To:
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store.
    The iTunes Music Store team answers non-technical questions about billing,
    customer accounts, downloading music, and iTunes Music Store content.
    Many questions about your iTunes software can be answered by choosing “iTunes
    and Music Store Help” from the Help menu.
    For online information, visit iTunes Support at
    <http://www.apple.com/support/itunes>.
    To access the discussion boards for iTunes and other Apple services, please
    visit
    <http://discussions.info.apple.com>.
    For support for your iPod, please visit:
    <http://www.apple.com/support/ipod/>
    If you require assistance beyond the complimentary support available online,
    please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
    is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
    may be a fee associated with the call.
    Sincerely,
    iTunes Music Store Support
    Need a quick answer?
    iTunes Music Store Customer Service:
    <http://www.apple.com/support/musicstore/ww>
    iTunes technical assistance:
    <http://www.apple.com/support/itunes/ww>
    Thank you for your response. I have tried these methods, AGAIN. None of
    them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
    worked. Has iTunes performed recent upgrades? Just viewing the discussion
    boards, it seems like a lot of people are having problems. Having paid $399
    for
    the 60GB video ipod, I need more than a generic email telling me what to do,
    when I already indicated in previous email that I followed the steps shown in
    the
    support area, which were the same instructions email to me.
    Subj: Re: Connect; Follow-up:
    Date: 1/16/2006 5:14:47 PM Pacific Standard Time
    From: [email protected]
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store. Use the steps in the
    following article to troubleshoot your connection problem.
    I have been unable to connect for more than 24 hours on Windows.
    If you haven't been able to connect to the iTunes Music Store for more than a
    day—and other customers on our discussion boards aren't experiencing similar
    issues—a software or ISP configuration issue may be blocking your access to
    the iTunes Music Store.
    • Your copy of the iTunes application may be out of date.
    • If iTunes is out of date, it will not be able to connect to the
    iTunes Music Store. You can download the latest version of iTunes from our
    website: ?http://www.apple.com/itunes/download/
    • You installed a third-party anti-virus or personal firewall
    application.
    • You will need to configure your software to allow iTunes to access
    the Music Store. You can contact the software manufacturer if you have
    questions regarding configuration. Click here for more information.
    • You upgraded to Windows XP Service Pack 2.
    • Windows XP Service Pack 2, by default, enables the Windows Firewall.
    As with a third-party firewall, you will need to configure Windows Firewall
    to allow iTunes to access the Music Store. Read this document for more
    information. If you have further questions about configuring the Windows Firewall,
    contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
    • You upgraded to a high-speed or wireless Internet connection.
    • A new DSL or cable modem, or even a router, could be the culprit.
    These devices allow your computer to access the Internet at a much higher speed,
    or route your connection to multiple computers. However, they can also expose
    your computer to hackers. To help prevent this, manufacturers of these
    products often install firewalls to prevent hackers and viruses from compromising
    your system. Although this layer of protection is beneficial, there are
    occasions when a device may determine that the iTunes Music Store is a threat to the
    computer. If this is the case, you will need to configure these devices to
    allow iTunes to access the Music Store. Contact your ISP or the device
    manufacturer if you need help configuring your device.
    • You switched to a new ISP.
    • If you didn't install new networking hardware, your ISP may be
    blocking access to the iTunes Music Store. Let your ISP know about this document
    which can help your them configure their servers to allow iTunes Music Store
    traffic through.
    Sincerely,
    The iTunes Music Store team
    http://www.apple.com/support/itunes/ww/
    In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
    [email protected] writes:
    http://www.info.apple.com/kbnum/n300870
    Thank you for your quick response. I already tried the link and all
    instructions several times.
    -The following is my information:
    Sacramento, CA
    -AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
    error message)
    -The error message received is: iTunes cound not connect to the Music Store.
    Network connection was refused. Make sure your network settings are correct
    and network connection is active, then try again
    Thank you,
    Emily
    Subj: Re: Connect; Follow-up:
    Date: 1/14/2006 8:20:29 AM Pacific Standard Time
    From: [email protected]
    Sent from the Internet (Details)
    Dear Emily,
    We're sorry to hear that you can't connect to the iTunes Music Store. Your
    experience using the iTunes Music Store is very important to us, and we'll do
    everything we can to help you fix the connection issue quickly.
    This article outlines the culprits that can cause a connection issue. Please
    try these solutions:
    http://www.info.apple.com/kbnum/n300870
    We hope one of these solutions helped you resolve the connection issue. In
    the rare event that these suggestions didn't help, please reply to this email
    with the following information:
    1. Your city and state.
    2. Whether you use a high-speed Internet connection, like a cable modem or
    DSL.
    3. The name of your Internet Service Provider.
    4. The error message iTunes displayed (if any) when you tried to connect.
    5. Your approval to reset your password.
    Sincerely,
    The iTunes Music Store Team
    http://www.apple.com/support/itunes/ww/
    Customer First Name : Emily
    Customer Last Name :
    email :
    Web Order # :
    Support Subject : Connect
    Sub Issue : Can't connect
    Comments : iTunes Account Name:
    Platform : Windows XPSP1
    Error Code :
    Other Error :
    Comments:
    The error message I am receiving is "iTunes cound not connect to the Music
    Store. Network connection was refused. Make sure your network settings are
    correct and network connection is active, then try again". I have been unable to
    connect to the music store for at least 3-4 days. I have been using iTunes
    since last October, successfully. I checked all my network connections & they
    are fine. I am able to connect to AOL. I even uninstalled and reinstalled
    iTunes several times, all successfully, but I am still encountering a problem.
    Thank you.
    Emily
    Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
    Any help or suggestions as to how I should respond to the next email is helpful...
    I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
    Emily

    Emily,
    thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
    The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
    So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

  • ITunes error message / "iTunes could not connect to the music store...

    The past week, I have been having problems connecting to the iTunes music store. I purchased my ipod in 10/05 and have had no problems until recently. I keep receiving the following error message:
    "iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct & network connection is active, then try again."
    I went onto the website, and checked various things. I uninstalled and reinstalled iTunes and the software, checked to see if I have any firewalls (none), checked to see if I have Windows XP service pack 2 (I have 1), and contacted my ISP (AOL). Help! I have AOL 8.0 dial up, and have had service with them for a couple of years now, so that is not an issue. Per AOL, I tried uninstalling AOL adapter and restarting my computer, and also deleting cookies and deleting files/all offline content, defaulted my security settings (they were the same), and reset web settings. I have restarted my computer, but am still having the same issues. I already contacted iTunes about this issue, and they sent me the same email twice, with the same instructions as their website, which I indicated I already tried numerous times. I have also checked my connections, and everything is fune. I try to access iTunes after logging into AOL.
    Thank you in advance to everybody that responds.
    Emily

    Thanks for the input. Unfortunately, I keep trying to do that, and have not been able to download for about a week. After contact customer support, I received the general "technical support" email, which is the same information found on the website. After replying to the email, which stated that I tried already tried the methods listed, I received the same email again. After replying to that email which included the previous threads, I received an email stating that the deparment I replied to does not handle technical issues. So, tonight, I re-emailed them with all of the threads and asked for an explanation of why I received technical emails if they do not respond to technical emails. It will be interesting to see how they respond, although it will probably be some general email. I sometimes respond to member service emails at my place of employment, so I know the procedure. The bottom line is that I should receive answers to my questions, even if the answer is something along these lines:
    "I am researching your problem, and will contact you within the next xx hours/business days with a resolution. We value you as a customer, and strive to maintain excellent customer support and satisfaction. Thank you for your patience."
    Or, a similar response. I know there is a general response library. And, I also know that if some body is unable to answer a question, as customer support, they should try utilize their resources. Basically, be a problem solver.

  • 'Could not connect to the Music Store'

    Haven't been able to connect for weeks, maybe a month. Gives this error message:
    'Could not connect to the Music Store'
    Make sure your network connection is active and try again.
    DEFINITELY active. Tried the relevant support document, did as it suggested, no dice.
    * Repaired Keychain (not the problem)
    * Called ISP (Shaw), they assured me there is no firewall with my router and said it was not on their end (I believe him too -- he was a fellow mac nut)
    * Not connected to Airport Express, so this isn't the problem
    * No restricted access to content in iTunes prefs
    I'd appreciate any help...
    Josh

    Ok, so I've been going through this "cannot connect to music store, check your internet connection" for a couple of weeks now. My problem was also that I subscribe to Yahoo music, and their MP3s apparently wont play on iPod, I couldn't use them to buy music either.
    So, I've uninstalled the Service Pack 2 after having installed it, but I went throught the uninstall feature (my computer allowed me to restore my computer to what it was before the service pack was installed, and I kept doing that and I couldn't connect). I finally used the uninstall service pack, and now I can connect just fine.
    However, I would like to suggest as well, has anyone tried eMusic? It's a .com site that lets you buy MP3s that are compatible with iPod. They also have a free trial promotion going on. I guess it depends one what it is you wanted to buy on the music store, but there are other places you can get music to put on your iPod. Just throwing it out there. I understand everyone's frustration though, b/c mine kept giving me an error. Hope everyone finds a solution that works for them

  • ITunes could not connect to the iTunes Store "Error Message"

    I recently added iTunes 7.6 to my Windows XP operating system at the same time when I added an *Ion USB Turntable (TTUSB).* I currently have the 80G iPod with the larger video screen. I added in the supplied software of the EZ Vinyl Converter. The software reads from Gracenote and imports into iTunes okay. But now my PC cannot access the iTunes store to buy songs, read the tracks on the discs, or display new album artwork. The diagnostic read the network connectivety test, the CD/DVD drive, and iPod connectivity tests all read okay. I followed the directions on checking the network settings under the Internet Options Tool "Connections" Lan Settings and the Automatic detection and still no dice. All I get is "Make sure your network is active."
    Can anybody help out their?
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    HP Pavilion 061 ED842AA-ABA M7250N
    iTunes 7.6.2.9
    QuickTime 7.5
    CD Driver 2.0.7.3
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 1.1.4.7
    Bonjour 1.0.4.12 (118.4)
    iTunes Serial Number 425XXXXXXXXXXXXX
    Current user is an administrator.
    The current local date and time is 2008-07-06 01:07:54.
    iTunes is not running in safe mode.
    Video Display Information
    RADEON X300 Series
    RADEON X300 Series Secondary
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {1C6FC80D-7300-43A2-A78B-9DFA93BF7727}
    Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
    IP Address: XXXXXXXXXXXX
    Subnet Mask: XXXXXXXXXXXX
    Default Gateway: XXXXXXXXXX
    DHCP Enabled: Yes
    DHCP Server: XXXXXXXXXX
    Lease Obtained: Sun Jul 06 01:02:58 2008
    Lease Expires: Sun Jul 06 02:02:58 2008
    DNS Servers: 66.51.205.100
    66.51.205.100
    66.51.206.100
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Disabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    iTunes has never successfully accessed iTunes store.
    ** CD/DVD Drive Tests **
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.0.7.3),
    E: HL-DT-ST DVD-RAM GSA-H55N, Rev 1.03
    Audio CD in drive.
    Found 12 songs on CD, playing time 39:58 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 04:18:00
    Track 3, start time 07:16:25
    Track 4, start time 11:23:70
    Track 5, start time 15:23:17
    Track 6, start time 20:15:17
    Track 7, start time 23:04:67
    Track 8, start time 26:10:40
    Track 9, start time 28:59:05
    Track 10, start time 31:31:42
    Track 11, start time 33:32:32
    Track 12, start time 37:03:57
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 8 10 16 40 48.
    The drive CDRW speeds are: 8.
    The drive DVDR speeds are: 8.
    The drive DVDRW speeds are: 8.
    ** iPod/iPhone Connectivity Tests **
    iPodService 7.6.2.9 is currently running.
    iTunesHelper 7.6.2.9 is currently running.
    Apple Mobile Device service 1.14.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
    Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
    Intel(R) 82801GB USB Universal Host Controller - 27C8. Device is working properly.
    Intel(R) 82801GB USB Universal Host Controller - 27C9. Device is working properly.
    Intel(R) 82801GB USB Universal Host Controller - 27CA. Device is working properly.
    Intel(R) 82801GB USB Universal Host Controller - 27CB. Device is working properly.
    Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC. Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
    VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
    Connected Device Information:
    HP_ADMINIST (L:\), Fifth Generation iPod (iPod with video) running firmware version 1.3
    Serial Number: 8K645xxxV9R
    Bus Speed: 61440

    I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
    "iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
    The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
    After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
    Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
    Ken Newquist
    Lafayette College

  • ERROR MESSAGE 401 - ITUNES COULD NOT CONNECT TO MUSIC STORE

    I've rencently tried to download some tunes from the Music store but keep getting this error message:
    "ITUNES COULD NOT CONNECT TO THE MUSIC STORE - AN UNKNOWN ERROR OCCURED (401)"
    "MAKE SURE YOUR NETWORK CONNECTION IS ACTIVE & TRY AGAIN"
    This message happened before I downloaded the latest version ofITunes & is still happening after the download!
    I've checked all possible settings & everything is fine
    What is going on????
    DELL   Windows XP  
    DELL   Windows XP  
    DELL   Windows XP  

    Problems connecting to the iTunes Music Store usually stem from issues with the Windows firewall, a privacy filter (such as Mcafee) or a download accelerator. Start here:
    iTunes for Windows: Overview of Music Store Errors
    for some basic tips to start isolating the cause of the problem. Your ISP (or your network administrators if you're on a company network) may have also changed something that is now blocking access.
    Hope this helps.

  • "itunes could not connect to the itunes store" on 3gs

    hi im haveing the same problem i got a replacement iphone 3gs 16gb from vodafone and i backed everything up so im trying to activate it andf it comes up with the message 'itune could not connect to the itunes store make sure network connection is active and try again
    i have ddone the run diganostics test here are the results
    Microsoft Windows Vista Home Premium Edition (Build 6000)
    HP-Pavilion KA773AA-ABU g3200.uk
    iTunes 9.2.0.61
    QuickTime 7.6.6
    FairPlay 1.8.20
    Apple Application Support 1.3
    iPod Updater Library 9.2d4
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.1.0.62
    Apple Mobile Device Driver 1.49.0.0
    Bonjour 2.0.2.0 (214.3)
    iTunes Serial Number XXXXXXXXXXXXXXXX
    Current user is not an administrator.
    The current local date and time is 2010-10-06 23:12:22.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Video Display Information
    Intel Corporation, Intel(R) 82945G Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    The drive J: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {971AB996-93E1-4B10-8A7D-E97FAADC24BB}
    Description: T-Mobile UK
    IP Address: 178.107.39.239
    Subnet Mask: 255.255.255.255
    Default Gateway: 0.0.0.0
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Thu Jan 01 00:00:00 1970
    Lease Expires: Thu Jan 01 00:00:00 1970
    DNS Servers: 149.254.230.7
    149.254.230.7
    149.254.192.126
    Adapter Name: {114E311E-6CE2-404C-9BC3-B537B8F2651C}
    Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 00:00:00 1970
    Lease Expires: Thu Jan 01 00:00:00 1970
    DNS Servers:
    Active Connection: T-Mobile UK
    Connected: Yes
    Online: Yes
    Using Modem: Yes
    Using LAN: No
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple website was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection timed out.
    Last successful store access was 2010-09-20 21:09:27.
    ** Device Connectivity Tests **
    iPodService 9.2.0.61 is currently running.
    iTunesHelper 9.2.0.61 is currently running.
    Apple Mobile Device service 3.1.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 82801GB USB Universal Host Controller - 27C8. Device is working properly.
    Intel(R) 82801GB USB Universal Host Controller - 27C9. Device is working properly.
    Intel(R) 82801GB USB Universal Host Controller - 27CA. Device is working properly.
    Intel(R) 82801GB USB Universal Host Controller - 27CB. Device is working properly.
    Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC. Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Connected Device Information:
    iPhone, iPhone 3GS running firmware version 4.0.2
    Serial Number: XXXXXXXXXXX
    ** Device Sync Tests **
    Sync tests completed successfully.
    <Edited by Host>

    "iTunes could not connect to the Music Store. The
    connection was reset.
    Make sure your network connection is active and try
    again."
    I wasn't getting this message yesterday, and my
    network connection is most certainly active. This is
    a problem plaguing every iTunes user I know, PC or
    Mac. What's going on here?
    I have tried on two consecutive evenings (15th and 16th) to purchase a song. I have purchased many songs from the iTunes Music Store over the past year. iTunes 6 has been installed for over a month and I have purchased songs since that installation. I have connected to the iTunes Music Store and can search and see results and information, but cannot get to purchase the song I have selected, or others that I find. When I select the "buy song" button I get the following message:
    "iTunes could not connect to the Music Store. An unknown error occurred (-9807). Make sure your network connection is active and try again."
    Network connection is active. I can begin a new search and certainly by submitting this my network connection is active. Anyone else have an idea for us ? There was a security update recently that I downloaded. I wonder if this has changed things. I have checked my KeyChain and repaired some discrepancy using KeyChain First Aid, but this did not resolve the issue.

  • ITunes could not connect to Music Store

    Okay here's my problem: When I downloaded the newest version of iTunes, it wouldn't open after the download was complete. So I went into the discussion about iTunes not opening and found this msconfig thing that you could do in order to make your computer start up differently. It told me to go to Start, click on Run. Then type in msconfig and hit enter. And after that I needed to change the startup selection to 'selective startup' and deselect 'load startup items'. Then I was supposed to go to the Startup tab and select only qttask and iTunesHelper. Next it told me to go to the Services tab and make sure that 'Hide all Microsoft Services' was selected. And Disable All. Then it told me to select iPodService. Then click okay and restart my computer. Now after I did all of this, iTunes opened. But when I tried to play my purchased music it gave me a message that said 'This computer is not authorized to play '_' (it said the name of the song here). Would you like to authorize it?'. And below there it had a space for me to type in my password, but my Apple ID was already typed in for me. So I did it correctly and typed in my password and clicked on Authorize....then I got an error message that said 'iTunes could not connect to the Music Store. The network connection was refused'. I just figured that I typed in my password wrong and clicked on the purchased song again but this time I clicked on forgot password, but then got the same error message. It's been a difficult for the past few weeks not being able to listen to my favorite music. Could someone please help me, I have no idea what I'm supposed to do now. I tried calling Apple Support, but since you are only able to use it for 90 days, they wouldn't help me. PLEASE HELP ME!!!!

    Hi, I get the same error when I try to connect to Music Store or even get the songs info from my original Cd's, like song info and album art, it shows:
    iTunes could not connect to the Music Store. The network connection was refused.
    Make sure your network settings are correct and your network connection is active, then try again.
    I did try everything, I checked the windows firewall, the antivirus program's firewall, the LAN's router configuration and in all of them Itunes and all the Ipod related programs have permission but it still can not connect to the music store. Is there any way to solve this?
    Thank you
    Pentium 4   Windows XP  
    Pentium 4   Windows XP  

  • ITunes could not connect. At all. Ever.

    "iTunes could not connect to the Music Store. A secure network connection could not be established.
    Check that your computer's date and time are correct and try again."
    That's the error message I get, everytime I try to buy sometime. I've done what it said to do, and rebooted, and reinstalled, but to no avail. iTunes has been hating me for the past two weeks. Any suggestions? Thanks.
    On a side note, I can no longer subscribe to podcasts, either, something that is also driving me nuts.
    Sony Vaio PCV-RX770 Windows XP

    There is this article which may help:
    http://docs.info.apple.com/article.html?artnum=300870
    Madam

  • Could not connect to store

    Everytime I try to log into to the store I get error "iTunes could not connect to the music store. The network connection was reset." And this account was set to be able to set up on two computers. It works on one but not this one.

    Problems connecting to the iTunes Music Store often stem from issues with the Windows firewall, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security) or a download accelerator. Start here:
    iTunes for Windows: Overview of Music Store Errors
    for some basic tips to start isolating the cause of the problem. What you need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Music Store.
    Another possibility is an erroneous entry in the Hosts file. This tip from Mark Holly resolved problem for another poster (please note that I have not tried this fix so I cannot vouch for nor support the suggestion: I provide it only as a suggestion that worked for someone else):
    NOTE: this will change a Windows operating system file. This could cause you problems if not done correctly.
    Using Windows Explorer navigate to the following folder:
    C:\WINDOWS\system32\drivers\etc.
    In this folder is file called 'hosts'. Open it using Wordpad.
    On the poster's pc there was in this file one long line. At the end of this line was "127.0.0.1 phobos.apple.com:. phobos.apple.com is the web address for the music store. What "127.0.0.1 phobos.apple.com" is doing is telling the pc to look for the web address only on the computer rather than the internet. By remove this section of the line and saving the changes you may then be able to access the music store without any problems.
    IMPORTANT: Before making the changes to the hosts file I highly recommend making a backup of it. That way you can restore the original if other problems occur.
    Hope this helps.

  • ITunes RADIO is not working.  "iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again." Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so -  iTu

    iTunes RADIO is not working.
    “iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again.” Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so …
    iTunes STORE not “connectable” with my otherwise perfectly-working internet connection, viable, up and running for all other uses.
    Simply put, firstly, I can't connect to the internet when I click on Radio.  People are quite suspicious that this is Apple incompetence or your company's famous arrogance for this commonly-suffered problem that you won't or “can’t” fix.
    Read the many web comments and you won’t be pleased with yourselves: the suspicion is that if you ruin internet radio on iTunes, Apple will somehow make more money on music downloads, etc. Bull.
    Also, thirdly, my old playlist of 20 or so internet radio stations in the Ambient category STILL PLAYS !
    Then fourth, I installed the latest available version of QuickTime Player 7.app Version 7.6.6 but it didn’t solve the problem either. I had QuickTime Player.app Version 10.2, but substituted what Apple website said was the latest, LOWER NUMBERED QuickTime Player version of 7.6.6
    Fifth, I can't connect to iTunes store no matter what I do or what user group's advice I try. So I can’t buy or download anything from iTunes. Bad for business.
    Sixth, I updated to the latest version of iTunes but this weird problem remains. All suggested Apple fixes or user group fixes are useless. Where is Apple’s famous technical competency, vaunted customer support?, and user-friendly product reputation? Get it back, please.
    Solve this problem of yours ASAP for us, your numerous disgruntled, dissatisfied customers of iTunes. You can do better, should, and really –in all fairness- must.
    ===============================================================
    NOTE:  no password for iTunes exists in my Keychain. Is this a problem?
    Apple ACCOUNT ID, and iTunes ID password, works but not to access iTunes with my healthy internet connection.
    Apple store id It works via direct internet connetion but not through iTunes.  Very strange.
    ===============================================================
    FYI, Hardware Overview:
      Model Name:                       MacBook Pro
      Model Identifier:                 MacBookPro8,2
      Processor Name:               Intel Core i7
      Processor Speed:               2 GHz
      Number of Processors:    1
      Total Number of Cores:    4
      L2 Cache (per Core):         256 KB
      L3 Cache:                            6 MB
      Memory:                              16 GB
      Boot ROM Version:            MBP81.0047.B27
      SMC Version (system):      1.69f4
      Serial Number (system):   C0*******F8V
      Sudden Motion Sensor:
      State:   Disabled
    Intel 6 Series Chipset:
      Vendor: Intel
      Product:            6 Series Chipset
      Link Speed:       6 Gigabit
      Negotiated Link Speed:           6 Gigabit
      Description:      AHCI Version 1.30 Supported
    M4-CT512M4SSD2:
      Capacity:           512.11 GB (512,110,190,592 bytes)
      Model: M4-CT512M4SSD2                         
      Revision:           040H   
      Serial Number: 0000000012330912E75A
      Native Command Queuing:    Yes
      Queue Depth:   32
      Removable Media:        No
      Detachable Drive:        No
      BSD Name:         disk0
      Medium Type:      Solid State
      TRIM Support:     Yes
      Partition Map Type:     GPT (GUID Partition Table)
      S.M.A.R.T. status:         Verified
      Volumes:
    disk0s1:
      Capacity:           209.7 MB (209,715,200 bytes)
      BSD Name:         disk0s1
      Content:            EFI
    disk0s2:
      Capacity:           511.25 GB (511,250,432,000 bytes)
      BSD Name:         disk0s2
      Content:            Apple_CoreStorage
    Recovery HD:
      Capacity:           650 MB (650,002,432 bytes)
      BSD Name:         disk0s3
      Content:            Apple_Boot
      Volume UUID:   600737FB-7A29-3BAE-859E-CBFE2E90C39A
    <Edited by Host>

    This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
    I live in Europe ,So Be persistent and don't give up !  Aug. 2013

  • HT2292 hello i'm facing  problem  i downloaded iTunes version 11 32bit  and after i installing the set up when i opened the iTunes a massages  occur saying i tunes could not connect to iTunes store an unknown error occurred (-3212) even  though my interne

    Hello i'm facing  problem  i downloaded itunes version 11 32bit for windows 7 and after i installing the set up when i opened the iTunes a massages  occur saying i tunes could not connect to iTunes store an unknown error occurred (-3212) even  though my internet is on

    Try this...
    Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
    cmd /k netsh winsock reset
    Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
    You should get something similar to this:
    Reboot the computer and the problem should be resolved.
    If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
    tt2

  • Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store (iTunes could not connect to the store. An unknown error occurred (0x80096004))?

    Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.

    Try this...
    Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
    cmd /k netsh winsock reset
    Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
    You should get something similar to this:
    Reboot the computer and the problem should be resolved.
    If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
    tt2

  • My ipod touch is connected to wi-fi but not access safari, youtube, itunes, app store safari even tells me that is not connected to internet, also had trouble at first because I could not connect to wi-fi, afternoon much as told me that the password was i

    my ipod touch is connected to wi-fi but not access safari, youtube, itunes, app store, safari even tells me that is not connected to internet, also had trouble at first because I could not connect to wi-fi, afternoon much as told me that the password was incorrect when it was correct, please tell me as I do to let me access youtube, safari, app store, i tunes...
    thanks

    - Reset the iPOd. Nothing will be lost.
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections

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