ITunes crash - now what?

iTunes has gone away from the computer. The shortcut still exists, but says there is no program associated with it. iTunes still shows in the add/delete listing, but it won't allow deleting because "The feature you are trying to use is on a network resource that is unavailable." Clicking OK to try again results in a Windows Installer window stating "The path...cannot be found. Verify that you have access to this location and try again, or try to find the installation package "iTunes.msi" in a folder from which you can install the product iTunes." This file cannot be located on the system. How do I remove the current iTunes to reinstal the latest version?

This probelm usually needs a clean up of your installer files:
Download latest iTunes and the stand alone version of Quicktime
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download the MS Installer Cleanup utility:
http://support.microsoft.com/kb/290301/
The page also includes instructions
Uninstall iTunes/Quicktime using this method
http://docs.info.apple.com/article.html?artnum=93698
If you can’t uninstall a component, just press on with the instructions.
Run the MS Installer cleanup utility
Remove references to the programs you uninstalled
Now install the stand alone Quicktime.
Check that it works then install iTunes

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    Message was edited by: moodi

  • HT201263 i tried this but it didnt work, i restored it, but it still says connect to itunes! now what do i do?

    my 4th generation ipod is stuck in recovery mode. ive restored it a few times but its still in recovery mode. what do i do now?

    http://support.apple.com/kb/HT1212

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    You might try posting this question over in the iTunes Match forum: https://discussions.apple.com/community/itunes/itunes_match.

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