ITunes Crash on Import

I have been using iTunes happily on my various Macs for some years. This week - with nothing having changed as far as I know - I cannot import my CDs to iTunes. The CDs are recognised and I have the option to import but when I press the import button the import seems to begin but then "the application iTunes quit unexpectedly" appears every time when I relaunch and try again the same thing happens. I have sent dozens of automatic reports to Apple and the relevant bits appear to be Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000400
Crashed Thread: 13
Skype has also suddenly stopped working. I have deinstalled that now so that isn't the cause of the iTunes problem. Any help very gratefully received.
SNW

If it's only a problem on your account, it could be a corrupted 'CD Info.cidb' file.
Locate it in ~Users/YourUsername/Library/Preferences and drag it to the desktop.
Run iTunes and try again.
More info about this file in this article.
Hope this helps.
M
17' iMac fp 800 MHz 768 MB RAM Mac OS X (10.3.9) Several ext. HD (backup and data)

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Itunes Crashes when importing Music File or Folder on Windows 7 64-Bit with Itune 10.5 and update ios 5

Itunes crashes when importing Music File or Folder ever since i updated it yesterday

You can try downloading 7-Zip (free), or a free trial of WinRAR, and unpack the iTunesSetup.exe or iTunesSetup64.exe file into its components then try installing them individually in alphabetical order (don't try to install SetupAdmin.exe or iCloud.msi). You may get a more useful error message as to which component has problems.
tt2

ITunes crashes when importing video (only)

I'm running 6.0.1, and have a new iPod. I wanted to use my g4 powerbook (1.33 MHz, 512 MB RAM, OS X Tiger 10.4.3) as my video library, and use my PC for my existing 350 GB music library. However, iTunes hangs with the beachball when I add any video (mpeg4 or h.264). The beach ball shows up for 2-3 seconds, and then iTunes closes, leaving me with an error report dialog box. Adding music to my library works fine, and the video files I'm using have added to my PC iTunes library and iPod with no issues at all. I've uninstalled iTunes and quicktime and reinstalled both (QT then iTunes) with no luck fixing the problem. This is SO frustrating, as I want to update my videos, iCal, address book, email all from my powerbook, and simply use my PC for music. I can't do this and no topics anywhere online seem to address this particular issue. This is the first time a piece of Apple software has crashed on me, and it does so consistently. Please help!

I have a similar problem. I am using 10.4.3 with iTines 6.01 and QT Pro 7.03. When I want to import a video file or when I want to watch the preview in the iTMS iTunes crashes straight away. No problems with music.
I have no idea what the reason could be. I think it has to to with the ltest update to 10.4.3, because everything works fine under 10.4.2 (with latest iTunes and QT).
Perhaps anybody has an idea what to do

Itunes crashes when importing music (v10.5.2.11, Win 7 (64))

iTunes crashes whenever I try to import either a file or folder - regardless of the file format (e.g. WMA, MP3 etc.).
This is only a recent problem. Is the only option to try to re-install iTunes?
Thanks for any assistance.
Dyswim

I have had the same problem & itunes crashes when i try to import a file. Now i can't even start itune. I've reinstalled itunes so many times, without a fix, I've lost count.
I did post and had no reply. I'll watch this post with interest.

ITunes crashes when Importing music from CD

Hi,
Im having trouble importing CD's using itunes. The process begins and then midway through the first track i get an error message saying that itunes need to close. I have run the CD diagnostics, but dont really understand what they mean. If anyone can offer any ideas on how to fix this it would be very gratefully recieved.
Thanks,
My CD Diagnostics results:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
eveshamvale AWRDACPI
iTunes 6.0.3.5
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: AFS2K (3.1.21.0), BSSTOR (1.0.7.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: RADEON 7500 Series\RADEON 7500 Series
IDE\DiskMaxtor6Y080L0_________________________YAR41BW0, Bus Type ATA, Bus Address [0,0]
IDE\CdRomHL-DT-STCD-RW_GCE-8520B________________1.03___, Bus Type ATA, Bus Address [1,0]
IDE\CdRomHL-DT-STDVD-ROM_GDR8161B_______________0100___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
D: HL-DT-ST DVD-ROM GDR8161B, Rev 0100
Audio CD in drive.
Found 17 songs on CD, playing time 75:51 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:33:45
Track 3, start time 07:48:40
Track 4, start time 12:09:20
Track 5, start time 15:38:47
Track 6, start time 19:13:32
Track 7, start time 22:08:32
Track 8, start time 26:44:32
Track 9, start time 30:24:22
Track 10, start time 35:19:72
Track 11, start time 41:43:50
Track 12, start time 46:32:25
Track 13, start time 51:25:05
Track 14, start time 57:55:02
Track 15, start time 62:58:65
Track 16, start time 67:45:55
Track 17, start time 72:12:15
Audio CD reading succeeded.
Get drive speed succeeded.
E: HL-DT-ST CD-RW GCE-8520B, Rev 1.03
Audio CD in drive.
Found 12 songs on CD, playing time 49:42 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:56:45
Track 3, start time 08:19:37
Track 4, start time 12:21:05
Track 5, start time 16:54:65
Track 6, start time 21:40:52
Track 7, start time 26:57:60
Track 8, start time 30:54:62
Track 9, start time 34:33:25
Track 10, start time 38:37:42
Track 11, start time 42:09:10
Track 12, start time 44:35:30
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 10 12 16 24 32 40 48 52.
The drive CDRW speeds are: 4 8 10.

I have had the same problem & itunes crashes when i try to import a file. Now i can't even start itune. I've reinstalled itunes so many times, without a fix, I've lost count.
I did post and had no reply. I'll watch this post with interest.

ITunes crashes often importing last CD track

Running iTunes 6 on WinXP (Sony Vaio RS402, 1.5Gb RAM, P4 2.8GHz) I often have a problem with iTunes hanging while importing the last track of a CD (both commerical and burned). Tried using 2 different CD drives but the same problem. Any ideas?

Thanks. Here's the printout
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Sony Corporation PCV-RS402(CE)
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0), Pfc (2.5.0.204), RegKill (2.3.0.1),
UpperFilters: InCDPass (4.2.9.1), GEARAspiWDM (2.0.4.3),
Video Driver: RADEON 9200 SERIES \RADEON 9200 SERIES
IDE\DiskST3400832A_____________________________3.02___, Bus Type ATA, Bus Address [1,0]
IDE\DiskWDCWD1200BB-98DWA0____________________15.05R15, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskSony___UMH-U_HS-CF____2.49, Bus Type USB
USBSTOR\DiskSony___UMH-U_HS-MS____2.49, Bus Type USB
USBSTOR\DiskSony___UMH-U_HS-SM____2.49, Bus Type USB
IDE\CdRomHL-DT-STDVD-ROM_GDR8162B_______________0015___, Bus Type ATA, Bus Address [1,0]
IDE\CdRomSONYDVD_RW_DW-U14A_____________________2.0c___, Bus Type ATA, Bus Address [0,0]
SCSI\CdRomXD2501UKJA702C________2.0B, Bus Type SCSI, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
E: SONY DVD RW DW-U14A, Rev 2.0c
Audio CD in drive.
Found 13 songs on CD, playing time 45:15 on Audio CD.
Track 1, start time 00:02:33
Track 2, start time 03:00:23
Track 3, start time 03:53:25
Track 4, start time 05:32:28
Track 5, start time 10:16:55
Track 6, start time 13:02:63
Track 7, start time 14:12:30
Track 8, start time 18:34:68
Track 9, start time 21:12:68
Track 10, start time 26:46:30
Track 11, start time 27:45:65
Track 12, start time 35:48:23
Track 13, start time 39:00:43
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.
F: HL-DT-ST DVD-ROM GDR8162B, Rev 0015
Audio CD in drive.
Found 38 songs on CD, playing time 60:43 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:16:50
Track 3, start time 07:10:27
Track 4, start time 10:24:12
Track 5, start time 12:05:37
Track 6, start time 13:17:37
Track 7, start time 16:15:12
Track 8, start time 19:36:12
Track 9, start time 21:43:32
Track 10, start time 22:40:67
Track 11, start time 29:48:62
Track 12, start time 31:26:40
Track 13, start time 32:59:07
Track 14, start time 39:14:25
Track 15, start time 42:00:12
Track 16, start time 44:42:55
Track 17, start time 47:58:20
Track 18, start time 48:15:12
Track 19, start time 48:25:45
Track 20, start time 48:43:65
Track 21, start time 50:24:55
Track 22, start time 50:36:12
Track 23, start time 50:54:30
Track 24, start time 51:10:45
Track 25, start time 51:44:42
Track 26, start time 51:51:32
Track 27, start time 52:00:72
Track 28, start time 52:11:00
Track 29, start time 52:36:10
Track 30, start time 55:31:50
Track 31, start time 55:43:35
Track 32, start time 55:51:32
Track 33, start time 56:06:07
Track 34, start time 56:21:72
Track 35, start time 56:36:50
Track 36, start time 56:45:07
Track 37, start time 57:10:12
Track 38, start time 60:35:20
Audio CD reading succeeded.
Get drive speed succeeded.
V: XD2501U KJA702C, Rev 2.0B
Drive is empty.

Itunes crashes when importing

Can anyone please help?
When importing a CD into itunes it will import 1 track then windows pops up an error window saying it must close the program.
This happens on all my cd`s.
PC AMD 64bit Dual Core 4000+ Windows XP Pro

I had the same problem and found out it was specific to the file type I was importing to. If I import using AAC or MP3 it crashes the other file types are fine. I want to use AAC but no one seems to be able to tell me why this happens!
If you change file types it might work then you are faced with the problem of large file sizes!!
TW

ITunes crashing while importing from CD

I am a very new first-time iPod owner and am very frustrated by iTunes crashing with an access violation while importing from CD.
This has happened with a number of different and brand new CDs and it will import a number of tracks but then falls over. If I try to just import the particular track it will crash again but other tracks are imported OK. However if I drag and drop the same track from a windows explorer view into iTunes it will then import fine without crashing.
Any suggestions? OS is XP Pro. PC is Athlon 64 Dual Core with 1GB RAM. iTunes v 6.0.1.3
Peter

I seem to be having the same problem. I insert the cd and it reads it fine. I click to import and iTunes locks up. I use task manager to close iTunes and system is still bogged down. I have paid several people $$ and they don't seem to know the problem. There has to be a conflict somewhere but where?
Last person to help suggested that I use WinAmp to rip the cd and THEN import to iTunes.
Hubby has a Creative Labs MP3 and ripped 100+ cd's prior to iTunes installation with no problem.
Can anybody out there help?

ITunes Crashes when importing Music Library

HI
my Hard drive crashed but i have backup of my music and the music library ( from itunes 9)
i want to import the music library to itunes 10 ( to have my playlists back) but when i start importing it crashes.
also, do i have to put the music back in the music folder first and then import the music library or what are the correct steps to do i?

Hi Chris
I copied my bakcup itunes folder to the new itunes folder and everything seamed ok. But with time itunes asks me for the location of some songs... and they are a lot. I also had a problem that the songs i found where moved to the itunes/media/music ( new in itunes 10,) and i had everything in itunes/music ( as in ituens 9) what can i do to fix the file search path ? changing one by one takes a lot of time
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ITunes crashes when importing some CDs

I am running iTunes 6.0.3 on 10.4.4. This latest version of iTunes has improved my ability to import audio CDs, but I still often see crashes of iTunes when importing into MP3 at 160 kbps (I'd imported long ago at 128kbps).
I have tried all the things recommended in other threads: removing the CD Info.cidb file, removing the com.apple.kernelcaches folder and Extensions.kextcache file. I see similar problems when running iTunes as another user, and have repaired the disk using Disk Utility when booted from my Tiger Install DVD.
As a test, I've tried importing from a particularly obstreperous CD as AAC, and it imports fine. Other MP3 bitrates also crash iTunes.
Given that importing as AAC works, but MP3 doesn't, are there any suggestions on perhaps reinstalling whatever portions of the OS that handle MP3 encoding? I have installed LAME, but the library paths in the crash logs only point to real system libraries. I did an Archive and Install when I updated to Tiger (and that was after installing LAME).

did u get this resolved? i have the same issues...

ITunes crashed while importing, cd playback messed up

Well my problem is that I was importing a CD and on the second song form the CD, iTunes froze up for a while, then crashed. Now my CDs play but its slowed down and when its playing a CD the any type of sound from my computer has that warped effect to it. CDs play fine on windows media player. Re-Installed iTunes, I ran the diagnostics and said that the TOC failed. Any suggestions?

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Could someone please advise me as to why my iTunes keeps crashing while I am trying to import either audiobooks or cd's. It gets almost done, and then it just shuts down. This problem has been escalating, as I was able to import 2 or 3 discs at a time then it would crash. I would then come back to it later, and start again. Now, I can't do any at all. Does anyone have any thoughts for me? Please? Thanks in advance.

I seem to be having the same problem. I insert the cd and it reads it fine. I click to import and iTunes locks up. I use task manager to close iTunes and system is still bogged down. I have paid several people $$ and they don't seem to know the problem. There has to be a conflict somewhere but where?
Last person to help suggested that I use WinAmp to rip the cd and THEN import to iTunes.
Hubby has a Creative Labs MP3 and ripped 100+ cd's prior to iTunes installation with no problem.
Can anybody out there help?

ITunes crashes while importing images

When I'm importing images to iTunes it keeps on crashing down.
I read on the support that it could be that some of the images are not good for viewing in iPod.
I had something like 500 pictures to import, it crashed, but when I tried to import them 100 at a time, it somehow worked...
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Anyone?
It's kind of urgent...
I have something like 4,500 pictures that I want to upload and I really don't want to start doing it 100 at a time...

ITunes Crashes when importing audio 11.2

Any song i try to import from external drive or download from the internet cause iTunes to freeze. Im using an iMac and running Mavericks 10.9.3. Please help.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

ITunes crashes when importing/ripping from CD

This has been a niggling, occasional problem in the last months that is now consistent.
I cannot get iTunes on my W2K computer to import/rip from a CD. When I try, the progress bar shows no progress for many minutes (even if I request to just import one song), and then one of the following happens:
- iTunes quits
- the computer locks up
- I get a blue screen with very little info
Any ideas? I get this issue with either drive: my CD-ROM and my DVD burner. I'm considering completely uninstalling and reinstalling both iTunes and Quicktime, and doing the same for each of my CD drives.
Thanks!
Keith.
Windows 2000 Soyo K7-VME mobo, 1.5 GB PC2700 RAM

- I get a blue screen with very little info
if you still get the blue screen after trying those
troubleshooting suggestions, could you let us know
what numerical and text codes are you getting with
it? (ie 0x[zeros/letters/numbers]
CAPSANDUNDERSCORES)
if the blue screen mentions a specific file, let us
know what that is called too. (exact spelling,
please.)
here's a reference on the sorts of things i'm asking
about:
Troubleshooti
ng Windows Stop Messages
if you're just seeing a "flash" of a blue screen, we
can use this technique to make hidden blue screens
appear for us:
1) Open your system control panel (Start->Control
Panels->System).
2) Select the "Advanced" tab.
3) Click the "Startup and Recover" section's
"Settings" button
4) Verify that under "System Failure" the
"Automatically restart" checkbox is not checked.
Thanks b noir, if I see it again, I'll save it. They're of the ilk of referencing an invalid memory address.
I may not get that far though. On a whim, I checked to see if iTunes could even play the CDs - it can't. It indicates that it's playing, but the progress bar is still. There is also no sound.
I verified with the little CD player that comes with Windows. it too has the same problem on the same tracks (the problem gets worse as you go further into the CD). This is true for both my CD-ROM, and my Lightscribe DVD burner. With that, it sounds to me like a system problem that an iTunes fix can't solve.
I have no idea where to go, 'cept for uninstalling and reinstalling the drives. Sounds to me like I'm reloading Windows. High time, as I've been running this installation for over 3 years.
Cheers
Keith.
iMac 333 w/ Harmoni 600 Mac OS X (10.2.x)

ITunes Crash on Import

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