ITunes Crash On Startup (Windows XP, on Acer Aspire One)

hey b noir i seen you helped these guys out. i need help my itunes is doing the same it crashes at start upi have tried scanning for any virus and what not and still doesnt want to work. please help thank you

ModName:ntdll.dll
Not my favorite result at the moment.
Can you try to launch your QuickTime Player, please? Do you get a "QuickTime has encountered a problem" message? If so, does the information link in the box say that the QuickTime error is a BEX?
If so, I'm afraid that malware is the worry with that ntdll.dll/BEX combination, player. (Often people who get it also can't get their Adobe Reader to launch either, although that symptom isn't universal.)
I'm not sure which particular beast (or beasts) is the culprit at this stage, but the free version of Malwarebytes has been doing a good job of fixing it for a lot of people.
Download and install Malwarebytes from the following page. Update the Malwarebytes definitions prior to running a scan with Malwarebytes:
http://www.malwarebytes.org/
If the Malwarebytes scans pick up infections could you let us know what they are called, please?
If you remove the infections, can you get your iTunes and QuickTime launching again?

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    My iTunes will start up for about 5 seconds and then crash
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    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
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    DynamicSig[23].Name=Additional Information 2
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    DynamicSig[24].Name=Additional Information 3
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    DynamicSig[25].Name=Additional Information 4
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    LoadedModule[0]=C:\Program Files (x86)\iTunes\iTunes.exe
    LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
    LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
    LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b641 44ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
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    LoadedModule[6]=C:\Windows\syswow64\GDI32.dll
    LoadedModule[7]=C:\Windows\syswow64\USER32.dll
    LoadedModule[8]=C:\Windows\syswow64\ADVAPI32.dll
    LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll
    LoadedModule[10]=C:\Windows\syswow64\RPCRT4.dll
    LoadedModule[11]=C:\Windows\syswow64\SspiCli.dll
    LoadedModule[12]=C:\Windows\syswow64\CRYPTBASE.dll
    LoadedModule[13]=C:\Windows\syswow64\LPK.dll
    LoadedModule[14]=C:\Windows\syswow64\USP10.dll
    LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
    LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll
    LoadedModule[17]=C:\Windows\system32\apphelp.dll
    LoadedModule[18]=C:\Windows\AppPatch\AcLayers.DLL
    LoadedModule[19]=C:\Windows\syswow64\ole32.dll
    LoadedModule[20]=C:\Windows\syswow64\OLEAUT32.dll
    LoadedModule[21]=C:\Windows\system32\USERENV.dll
    LoadedModule[22]=C:\Windows\system32\profapi.dll
    LoadedModule[23]=C:\Windows\system32\WINSPOOL.DRV
    LoadedModule[24]=C:\Windows\system32\MPR.dll
    LoadedModule[25]=C:\Windows\system32\IMM32.DLL
    LoadedModule[26]=C:\Windows\syswow64\MSCTF.dll
    LoadedModule[27]=C:\Program Files (x86)\iTunes\iTunes.dll
    LoadedModule[28]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\AVFoundationCF.dll
    LoadedModule[29]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\MediaToolbox.dll
    LoadedModule[30]=C:\Windows\syswow64\WS2_32.dll
    LoadedModule[31]=C:\Windows\syswow64\NSI.dll
    LoadedModule[32]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\QuartzCore.dll
    LoadedModule[33]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
    LoadedModule[34]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCR80.dll
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    LoadedModule[36]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\pthreadVC2.dll
    LoadedModule[37]=C:\Windows\system32\WSOCK32.dll
    LoadedModule[38]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll
    LoadedModule[39]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCP80.dll
    LoadedModule[40]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libdispatch.dll
    LoadedModule[41]=C:\Windows\system32\WINMM.dll
    LoadedModule[42]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuin.dll
    LoadedModule[43]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuuc.dll
    LoadedModule[44]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\icudt46.dll
    LoadedModule[45]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ASL.dll
    LoadedModule[46]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreGraphics.dll
    LoadedModule[47]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
    LoadedModule[48]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreVideo.dll
    LoadedModule[49]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
    LoadedModule[50]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CFNetwork.dll
    LoadedModule[51]=C:\Windows\syswow64\CRYPT32.dll
    LoadedModule[52]=C:\Windows\syswow64\MSASN1.dll
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    LoadedModule[91]=C:\Program Files (x86)\Common Files\Apple\CoreFP\CoreFP.dll
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    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=iTunes
    AppPath=C:\Program Files (x86)\iTunes\iTunes.exe

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    let Windows fix any system files that need to be repaired.
    Restart the computer if it did actually repair any files.
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    Registry Values Infected: 1
    Registry Data Items Infected: 4
    Folders Infected: 2
    Files Infected: 2
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    Files Infected:
    C:\WINDOWS\system32\a.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
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    The error has nothing to do with the drive, it's related to the step in the boot process that comes after that. Whatever the message is (I'm at work so cannot access logs or anything right now) it ends up asking me to resolve from a CLI prompt, which then leaves me with a prompt dialog, or to restart and try again.
    Nothing seems to work so I am not sure what I am doing wrong or if it might be a bug with Unetbootin or a bug with the latest version of Arch? Or simply a good old fashioned ID10T error?
    Any help would be greatly appreciated. Thanks!

    Thanks! I'll mark this as an ID10T error for now then. I'll give the USB install image a try tonight. On a side note, does Arch come with Skype pre-installed and if not, is it relatively simple to install a la the *.deb package install?

  • [HOWTO] Installing Arch Linux stable release on Acer Aspire One 522

    [This is a work on progress and my first howto ever]
    These steps will teach you how to install ArchLinux x64 stable release (currently 2010.05) on Acer Aspire One 522 from an existing ArchLinux (your desktop computer)
    As you need a 2.6.37+ kernel to make networking work on the AO522, installing stable release as is won't work.
    This Howto borns with the intention to address this problem.
    You need to be familiarized with Linux internals to follow this howto.
    (Expect this howto to become useless with new stable releases of ArchLinux.)
    Remember to make a backup of your Windows 7 Starter system before installing ArchLinux.
    I did a full raw copy of the harddisk by using systemrescuecd, an external harddisk and dd utility:
    Just boot with systemrescuecd
    Mount your external harddisk on /mnt/floppy for example
    Clone harddisk with: dd if=/dev/sda |gzip -c > /mnt/floppy/ao522.img
    This process took me a lot of time since my external harddisk is USB-1 (almost an entire evening)
    Result image was about 22GB size
    This image will restore partition table, boot sector and all data if things go wrong.
    I followed some of the steps from this guide: https://wiki.archlinux.org/index.php/In … ting_Linux
    If you have some Gentoo Linux experience you will find those steps really familiar.
    You will need 2 USB pendrives or similar storage options.
    One is needed to boot into your netbook, and the other to store our custom archlinux build.
    Making an updated ArchLinux system
    1) Make a local dir on your existing linux system
    # mkdir ./newarch
    2) Install pacman database on it
    # pacman -Sy -r ./newarch
    3) Install base system
    # pacman -S base -r ./newarch
    4) Let's chroot inside
    # cp /etc/resolv.conf ./newarch/etc/
    # cp /etc/pacman.d/mirrorlist ./newarch/etc/pacman.d
    # mount -t proc proc ./newarch/proc
    # mount -t sysfs sys ./newarch/sys
    # mount -o bind /dev ./newarch/dev
    # chroot ./newarch /bin/bash
    5) Edit configuration files
    # nano -w /etc/rc.conf
    # nano -w /etc/hosts
    # nano -w /etc/mkinitcpio.conf
    Forget /etc/fstab for now since you don't know what partitions to use yet
    6) Generate kernel image
    # mkinitcpio -p kernel26
    7) Generate locales
    # nano -w /etc/locale.gen
    # locale-gen
    8) Make a tarball with our custom ArchLinux
    # exit
    # umount ./newarch/proc
    # umount ./newarch/dev
    # umount ./newarch/sys
    # tar -cvpf newarch.tar ./newarch
    9) Copy this tarball to an USB pendrive or external harddisk
    10) Boot your netbook with a Linux bootable USB stick (I used systemrescuecd, and remember to pick the x64 bit kernel at grub screen)
    You can use any linux distribution with usb bootable options. I suppose ArchLinux works too
    To install SystemRescueCD on an USB stick follow this tutorial -> SystemRescueCD on usb stick
    Insert the usb stick on your netbook, switch on, hit F2 to enter BIOS menu, and choose to boot from USB as first option. Save and Exit.
    You should be booting into SystemRescueCD without any problem.
    After initialization you will end in a root prompt.
    11) Let's partition the disk
    You will find 3 partitions if this is your first time:
    /dev/sda1 2048 29362175 14680064 27 Hidden NTFS WinRE
    /dev/sda2 * 29362176 29566975 102400 7 HPFS/NTFS/exFAT
    /dev/sda3 29566976 488397167 229312696 7 HPFS/NTFS/exFAT
    My recomendation is to leave sda1 and sda2 intact, as they have the recovery information to restore Windows 7 Starter
    You have plenty of space with sda3, about 230G.
    So run fdisk/cfdisk and delete /dev/sda3
    Now create a 100M partition for boot
    Now create a Extended partition with all the space left
    Now create a 1GB logical partition for swap
    Now create a 10-15 GB  logical partition for root system
    And finally a logical partition for our home partition with all space left
    Your partition table should look like this:
    /dev/sda1 2048 29362175 14680064 27 Hidden NTFS WinRE
    /dev/sda2 * 29362176 29566975 102400 7 HPFS/NTFS/exFAT
    /dev/sda3 29566976 29771775 102400 83 Linux
    /dev/sda4 29771776 488397167 229312696 5 Extended
    /dev/sda5 29773824 31821823 1024000 83 Linux
    /dev/sda6 31823872 63281151 15728640 83 Linux
    /dev/sda7 63283200 488397167 212556984 83 Linux
    12) Create filesystems
    I choosed ext2 for boot, and reiserfs for root and home partitions.
    # mke2fs /dev/sda3
    # mkreiserfs /dev/sda6
    # mkreiserfs /dev/sda7
    # mkswap /dev/sda5
    13) Mount partitions
    # mkdir arch
    # mount /dev/sda6 arch
    # mkdir arch/boot
    # mount /dev/sda3 arch/boot
    # mkdir arch/home
    # mount /dev/sda7 arch/home
    14) Copy our custom ArchLinux build on it
    # mount /dev/sdb1 /mnt/floppy (for example)
    # cd arch
    # tar -xvpf /mnt/flopy/newarch.tar
    15) Configure /etc/fstab
    Mine is as follows:
    devpts /dev/pts devpts defaults 0 0
    shm /dev/shm tmpfs nodev,nosuid 0 0
    /dev/sda3 /boot ext2 defaults 0 1
    /dev/sda6 / reiserfs defaults 0 1
    /dev/sda7 /home reiserfs defaults 0 1
    /dev/sda5 swap swap defaults 0 0
    16) Chroot in your new system
    # mount -t proc proc ./proc
    # mount -t sysfs sys ./sys
    # mount -o bind /dev ./dev
    # chroot ./ /bin/bash
    17) Install grub
    # grub-install
    Edit /boot/grub/menu.lst to suit your needs
    Mine looks like this:
    timeout 5
    default 0
    color light-blue/black light-cyan/blue
    title Arch Linux
    root (hd0,2)
    kernel /vmlinuz26 root=/dev/sda6 ro
    initrd /kernel26.img
    title Arch Linux Fallback
    root (hd0,2)
    kernel /vmlinuz26 root=/dev/sda6 ro
    initrd /kernel26-fallback.img
    title Windows 7 Recovery
    rootnoverify (hd0,0)
    makeactive
    chainloader +1
    As you see, you can restore Windows 7 Starter from Grub.
    18) Change root password
    # passwd
    19) Add a regular  user account
    # useradd -G video,audio,users -m username
    # passwd username
    20) You're done!
    # exit
    # cd ..
    # umount ./arch/proc
    # umount ./arch/dev
    # umount ./arch/sys
    # umount ./arch/boot
    # umount ./arch/
    # reboot
    Remove the usb stick from your netbook.
    If all went ok, you will be inside your new stable and updated ArchLinux system
    Next post is reserved for software configurations specific to the Acer Aspire One 522
    Last edited by tigrezno (2011-04-20 12:22:38)

    Using acpid to achieve the following:
    - Change screen brightness when operating in battery mode
    - Power off when the power button is pressed
    - Suspend when the lid is down
    - Reduce CPU frequency speed to maximize battery usage
    Remember that system suspend is only supported by ati free driver xf86-video-ati
    1) Install acpid daemon and cpufrequtils
    # pacman -S apcid cpufrequtils
    2) edit acpid handler script
    # nano -w /etc/acpi/handler.sh
    Change the following section:
    ac_adapter)
    case "$2" in
    AC)
    case "$4" in
    00000000)
    echo -n $minspeed >$setspeed
    #/etc/laptop-mode/laptop-mode start
    00000001)
    echo -n $maxspeed >$setspeed
    #/etc/laptop-mode/laptop-mode stop
    esac
    *) logger "ACPI action undefined: $2" ;;
    esac
    for:
    ac_adapter)
    case "$2" in
    ACAD)
    case "$4" in
    00000000)
    echo 3 > /sys/devices/virtual/backlight/acpi_video0/brightness
    cpufreq-set -c 0 -f 800Mhz
    cpufreq-set -c 1 -f 800Mhz
    00000001)
    echo 9 > /sys/devices/virtual/backlight/acpi_video0/brightness
    cpufreq-set -c 0 -f 1000Mhz
    cpufreq-set -c 1 -f 1000Mhz
    esac
    *) logger "ACPI action undefined: $2" ;;
    esac
    Make sure you changed AC) for ACAD)
    Now change this other section:
    button/power)
    #echo "PowerButton pressed!">/dev/tty5
    case "$2" in
    PWRF) logger "PowerButton pressed: $2" ;;
    *) logger "ACPI action undefined: $2" ;;
    esac
    with:
    button/power)
    #echo "PowerButton pressed!">/dev/tty5
    case "$2" in
    PWRF) poweroff ;;
    *) logger "ACPI action undefined: $2" ;;
    esac
    Change:
    button/lid)
    #echo "LID switched!">/dev/tty5
    logger "ACPI group/action undefined: $1 / $2"
    for:
    button/lid)
    pm-suspend && /etc/rc.d/network restart
    logger "ACPI group/action undefined: $1 / $2"
    Network restart is used because wlan0 will disconnect from AP after some time. You can try using iwconfig wlan0 essid <ap> key <key> instead of the network script, but haven't tested it myself.
    3) Start acpid and load modules
    # modprobe powernow-k8
    # /etc/rc.d/acpid start
    Add "acpid" to DAEMONS in /etc/rc.conf to start on boot
    Add "powernow-k8" to the modules sections on /etc/rc.conf to load at boot
    Stopping system freezes due to ethernet driver
    The only way people have found to avoid freezes is by blacklisting atheros kernel drivers.
    To do it at boot just edit /etc/rc.conf and change the MODULES line as this:
    MODULES=(!ath9k !atl1c)
    Reboot and you're done, but remember to not press the Wifi key, because it can freeze your system.
    Correctly starting wireless at boot
    I've found that standard scripts wont load properly my wireless lan. It gave an error telling you to use the WIRELESS_TIMEOUT variable and such.
    To solve this, edit /etc/rc.d/network script and change the wi_up function by adding a second iwconfig command like this:
    wi_up()
    eval iwcfg="\$wlan_${1}"
    [[ ! $iwcfg ]] && return 0
    /usr/sbin/iwconfig $iwcfg
    [[ $WIRELESS_TIMEOUT ]] || WIRELESS_TIMEOUT=2
    sleep $WIRELESS_TIMEOUT
    /usr/sbin/iwconfig $iwcfg
    bssid=$(iwgetid $1 -ra)
    It will do the trick and will start at boot correctly. This is not a solution but a fix.
    Adjust Touchpad to disable false taps
    What I did here is defining an area to be ignored. This area are 3 rectangles on top, left and right of the touchpad.
    This means you can write and press space without having the cursor click out of the window and such.
    # synclient AreaLeftEdge=150
    # synclient AreaRightEdge=1300
    # synclient AreaTopEdge=300
    Also, add it to your /etc/X11/xorg.conf.d/10-evdev.conf:
    Section "InputClass"
    Identifier "evdev touchpad catchall"
    MatchIsTouchpad "on"
    MatchDevicePath "/dev/input/event*"
    Driver "evdev"
    Option "AreaTopEdge" "300"
    Option "AreaLeftEdge" "150"
    Option "AreaRightEdge" "1300"
    EndSection
    You can play with those values. They just work for me.
    Last edited by tigrezno (2011-04-23 13:49:48)

  • Firefox Slow Even When Offline on Acer Aspire One ao751h-1145

    I have a 2gb RAM, 1.33 Ghz Intel Atom CPU Z520, and a fresh install of Windows 7 Ultimate on my Acer Aspire One ao751h-1145. I have no viruses and no programs running in the background. I've installed and uninstalled various versions of Firefox (4, 11, 12) and even upon a fresh install before I edit preferences, bookmarks, or add-ons, the PROGRAM ITSELF is super slow. It isn't using any more RAM or processer speed that it should, however. What it does: Menus are slow to open, scrolling is jumpy, and switching from tab to tab takes like 2 seconds. Internet Explorer 8 works just fine, as do all other programs on the computer. Also, it works fine in Safe Mode. I can't find anything regarding this issue online. Help!

    Thanks for reply. But, drivers are up to date. However, I found on this page (https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers) that I might want to disable hardware acceleration. I did that through the options menu and Firefox is "usable," but still not what I'm used to on other computers and still not as fast as IE on the same computer. Since turning of the hardware acceleration helped, what else can I do along the same lines to speed it up more? I know a 1.33GHz processor is plenty fast enough to run only firefox by itself. The computer I'm on now (my non-netbook) runs at 700MHz when on batteries and has no performance issues. I hope I can get it because I don't want to use another browser! :(

  • Acer Aspire one will not boot up

    When I boot up my Acer Aspire one  I get a message that says:
    Windows failed to start.  A recent hardware or software change might be the cause.  To fix the problem:
    1. Insert your Windows installation disc and restart your computer.
    2. Choose your language settings, and then click "next"
    3.  Click "Repair your computer"
    If you do not have this disc. contact your system administrator or computer manufacturer for assistance.
    File:  \Boot\BCD
    Status:  0xc000000e
    Info:  An error occurred while attempting to read the boot configuration data.
    The only problem is that my net book has no disc drive.  What am I to do??

    From ABOUT:
    Start
    System Recovery Options.
    There are several ways of starting System Recovery Options. See How To Access the System Recovery Options Menu in the link above for help.
    Open Command Prompt from the System Recovery Options menu.
    Note: The
    Command Prompt available from the System Recovery Options menu is very similar to the one you may be familiar with within Windows. Also, the following procedure should work as described in both Windows 7 and Windows Vista.
    At the prompt, type the bootrec
    command as shown below and then press Enter:
    bootrec /rebuildbcd
    The bootrec command will search for Windows installations not included in the Boot Configuration Data and then ask you if you'd like to add one or more to it.
    You should see one of the following messages at the
    command line.
    Option 1
    Scanning all disks for Windows installations.
    Please wait, since this may take a while...
    Successfully scanned Windows installations.
    Total identified Windows installations: 0
    The operation completed successfully.
    Option 2
    Scanning all disks for Windows installations.
    Please wait, since this may take a while...
    Successfully scanned Windows installations.
    Total identified Windows installations: 1
    [1] D:\Windows
    Add installation to boot list? Yes<Y>/No<N>/All<A>:
    If you see:
    Option 1: Move on to Step 5. This result most likely means that Windows installation data in the BCD store exists but bootrec couldn't find any
    additional installations of Windows on your computer to add to the BCD. That's fine, you'll just need to take a few extra steps to rebuild the BCD.
    Option 2: Enter Y or Yes to the
    Add installation to boot list? question, after which you should see a
    The operation completed successfully message, followed by a blinking cursor at the prompt. Finish up with Step 10 toward the bottom of the page.
    Since the BCD store exists and lists a Windows installation, you'll first have to "remove" it manually and then try to rebuild it again.
    At the prompt, execute the bcdedit command as shown and then press Enter:
    bcdedit /export c:\bcdbackup
    The bcdedit command is used here to export the BCD store as a file: bcdbackup. There's no need to specify a
    file extension.
    The command should return the following on screen:
    The operation completed successfully.
    meaning the BCD export worked as expected.
    At this point, you need to adjust several
    file attributes for the BCD store so you can manipulate it.
    At the prompt, execute the attrib command exactly like this:
    attrib c:\boot\bcd -h -r -s
    What you just did with the attrib command was remove the
    hidden, read-only, and
    system attributes from the file
    bcd. Those attributes restricted the actions you could take on the file. Now that they're gone, you can manipulate the file more freely - specifically, rename it.
    To rename the BCD store, execute the ren command as shown:
    ren c:\boot\bcd bcd.old
    Now that the BCD store is renamed, you should now be able to successfully rebuild it, as you tried to do in Step 3.
    Note: You could delete the BCD file entirely since you're about to create a new one. However, renaming the existing BCD accomplishes the same thing since it's now unavailable to Windows, plus provides you yet another layer of backup, in
    addition to the export you did in Step 5, if you decide to undo your actions.
    Try rebuilding the BCD again by executing the following, followed by Enter:
    bootrec /rebuildbcd
    which should produce this in the Command Prompt window:
    Scanning all disks for Windows installations.
    Please wait, since this may take a while...
    Successfully scanned Windows installations.
    Total identified Windows installations: 1
    [1] D:\Windows
    Add installation to boot list? Yes<Y>/No<N>/All<A>:
    meaning that the BCD store rebuild is progressing as expected.
    At the Add installation to boot list? question, type Enter Y or
    Yes, followed by the Enter key.
    You should see this on screen:
    The operation completed successfully.
    meaning that the BCD rebuild is complete.
    Restart your computer.
    Assuming that an issue with the BCD store was the only problem, Windows should start as expected.
    If not, continue to troubleshoot whatever specific issue you're seeing that's preventing Windows from booting normally.
    Important: Depending on how you started System Recovery Options, you may need to remove a disc or
    flash drive before restarting.

  • Wireless with acer aspire one linux linpus

    hi everyone, have just had replacement hh3 which is connecting ok wireless to my laptop, but my wife has little acer aspire one which used to connect ok but now wont, it does pick up the fon sometimes but i would like it how it was and connecting directly to the hub. it does connect ok using a cable but not wireless. any help or suggestions please.
    Solved!
    Go to Solution.

    I would expect if you deleted all the existing wifi connections and then reboot.  look for wireless connections available then select your ssid then connect - it will ask for key/password then enter then connect.  it would normally save infor but I am not a linux user - works in windows
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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