Itunes crash when opening the store, windows xp, error in "***.dll"

Question

Hi,
every time, when I select in iTunes 11.1.5.5, windows XP (32 Bit) the store's start page (menu store/start page), it crashes.
All information I can get from windows after that, is that itunes crashed in w.t.f.dll. (sorry , this board does not allow to type the dll's name without points between the characters)
I already tried to completely uninstall all apple software and reinstall it after a windows restart, following exactly the steps
under http://support.apple.com/kb/TS5376
Unfortunately the crash still appears as before.
Has someone found a fix or a workaround?
Best regards

Answer 1

As I've just posted in Voo-Doo's thread that isn't an error message I've seen myself.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2