ITunes crash when syncing apps to iPhone 4s

I recently had to restore my phone as new. I was able to sync to iTunes from my PC with no problem. However, when I try to sync ANY apps, iTunes crashes. How can I stop this from happening???

Every time it crashes, it adds to 'other' which is why I had to restore it to begin with.

Similar Messages

ITunes 12 crashes when syncing apps with iPhone 4

Does anyone know the solution to this issue, I know it has been around for ages and I can not find anywhere anyone who has resolved this.
When I try to sync my iPhone 4 apps with iTunes 12, iTunes crashes and leaves ghost icons on my phone. This did not happen on the previous version of iTunes. If I make the app versions identical in iTunes and the iPhone it will go through the rest of the sync process,eg adding songs ect. I have tried all the normal fault finding stuff like reinstalling and factory resetting phone with no joy. Can someone from Apple please confirm this is a known issue and if it is likely to be addressed?
Thanks in advance

I thought that would be the response when a iPhone model is not supported any more, thanks Apple

ITunes crashes when syncing photos since iPhone upgraded to iOS 5

Recently ran the iOS 5 upgrade on my 32GB iPhone 3GS, everything works fine on the phone (despite losing an app I'd paid £6.99 for - grrr!) but iTunes syncing isn't working properly.
I can sync books, podcasts, music, ringtones all fine, but when it comes to photos, it just crashes as it tries to sync the first one. I tried restoring the phone, but now I just have no photos on it at all, and it still won't sync.
I get the same issue on 4 different PCs, different versions of iTunes, different cables, so it has to be a problem with the phone? So annoying as I'd really like to have photos on the device, as as Apple make you use iTunes to sync them (why you can't just drag and drop them on there is a mystery to me) I'd quite like them to fix the problem they appear to have caused with their update.
And yes, I can sync the photos fine to an iPod Classic, 3 different Nanos and an iPad 2.

I had identical issue and just found the answer here -
https://discussions.apple.com/message/16374929#16374929

ITunes crashing when syncing with my iphone 3gs on a Vista machine post upgrade..have tried the netsch winsock reset but no luck...any ideas?

Upgraded my iTunes to the latest version and upgraded my iPhone 3gs to IOS5. Unable to sync my iPhone with iTunes after upgrade and is getting stuck on Step1. I am running my iTunes on Windows Vista PC and have tried the solution of netsh winsock reset and still no luck.
Also, I am not able to see any of my music on the phone post upgrade, but it shows on iTunes. Again not sure on how to make it appear on my phone. Any help would be much appreciated!!
Cheers,
Kishore

my advice to you is to SWITCH TO SOMETHING BESIDES "VISTA"!!!!!!!!!!!!!

HT204053 when trying to sync my iPhone i get a message saying : iTunes can't sync apps to iPhone because the apps installed on the phone could not be determine. what is going on?

when trying to sync my iPhone i get a message saying : iTunes can't sync apps to iPhone because the apps installed on the phone could not be determine. what is going on?

I received the same error message after I had recently updated iTunes to 10.5.1 and I had wirelessly updated 13 apps. I had to go into iTunes and select Apps, on the bottom right it said I needed to update 13 apps. I updated the apps via iTunes and then synced again without an issue.
iPhone 4S / OSX 10.6.8 / iTunes 10.5.1

Itunes crashes when syncing Ipad with mp4 movies in photo folder for keynotes

I'm trying to upload a small MP4 video onto my Ipad to use in Keynotes. I place the video in the photo folder and select sync, then tunes crashes.
I had created the video in Corel Video Studio pro 3 and created MP4 file. Copied to the IPAD and had it all working. I then made changes to the video and reconverted and now Itunes crashes when syncing.
Itunes 10.4.1.10 Ipad 4.3.5
Please help urgent

I had the same problem, and it turns out that the problem is having the same file into different folders. For example I had an MP4 in iTunes, and the same file in the photos folder that was being updated to the iPad. So I just removed one file and it syncs perfectly.

Itunes crashes when syncing Iphone 3GS

My itunes crashes when i synce my phone, i get this message
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.4.1.10
Application Timestamp: 4e4e1904
Fault Module Name: QuickTime.qts
Fault Module Version: 7.70.80.34
Fault Module Timestamp: 4e13ba08
Exception Code: c0000005
Exception Offset: 00146b30
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
Can anyone help?

I ran Repair Permissions on my MBP hard drive and this corrected the problem. My iPhone now syncs perfectly with iTunes. I was about to, at the suggestion of Apple Support, remove iTunes and reinstall the program. But I thought I would try the old "standby" Apple cure (Repair Permissions) first. And it worked!! Hope this helps others with similar problems.
And, oh, BTW, if your iPhone 3GS battery dies, try charging it up with the AC adapter firstI think this whole problem started when I plugged in my dead iPhone into my MBP with iTunes running and iTunes, and/or the Mac didn't like it. FYI.

ITunes crashes when syncing iPhone 4

Im on windows 7, have itunes 10.5.3.3 version and now im trying to sync my iphone 4 to get my music and everything else, but everytime I try to sync my phone, itunes crashes. I didn't have this problem before, but after I upgraded it won't let me sync. I have tried removing the .plist files, uninstalling itunes completely and reinstalling, but I keep on getting the same error. I will really appreciate any help.
Thanks in advance

Just started crashing on me too! I just updated an iPhone 3Gs that I was converting to an iPod, since I now use a 4s. iTunes crashed during the phone reboot phase during the final stage of the software/hardware update. Now, I can launch iTunes, but as soon as I click on the iPhone icon, iTunes immediately crashes. It initially opened a "send crash report to Apple" dialog, but now it doesn't. I tried the same thing with my 4s and it crashes immediately as well. I have deleted all iTunes prefs with no improvement. I have the latest version of iTunes (just updated it a couple of days ago). I see several "iTunes crashes on sync" threads on these forums, but none with many responses and I've found no solutions so far. What a pain.

ITunes crashes upon syncing music to iPhone 3GS iOS4

I recently bought an iPhone 3GS and upgraded it to 4.1. Whenever I try and sync my music, iTunes will crash - I get the "iTunes has encountered an unexpected error and has to close" message, with the Windows report screen popping up and all that. This is only when I sync my music - applications and contacts sync fine (I do not sync videos/photos/voicemails so I have those all unchecked). I only sync one selected playlist (not my whole library).
I am using iTunes 10, running on Windows XP. I have uninstalled and reinstalled numerous times (including downgrading to 9.2 at one point) but I continue to get the same result - iTunes crashes upon syncing music. I just did a fresh restore, and this has not fixed the problem.
I have tried splitting up my 550 song playlist that I normally sync to my iPhone, but when I did this (it was only about 250 songs) iTunes crashed again towards the end. It has been crashing whether or not I have the "Convert to 128 kbps AAC" checked or not. It crashes somewhere in the middle of "Copying X out of X."
Note As of typing this, I successfully synced a separate 58-song playlist WITH "Convert to 128 kbps AAC checked." However, I then tried to sync a different 61-song playlist WITHOUT that checked and iTunes proceeded to crash. After this, I tried syncing the 58-song playlist again WITHOUT the Convert checked and it synced perfectly without crashing.
Recap:
Playlist #1 (550 songs) - Crashes WITH OR WITHOUT convert checked
Playlist #2 (58 songs) - Syncs perfectly with or without convert checked
Playlist #3 (61 songs) - Crashes without "Convert..." checked (have not tested with "Convert..." checked, it's late and I have to head to bed soon and I want to get this post up).
Considering this information, would it be reasonable for me to assume that it's some of the songs in my library that are making iTunes crash? If so, how the heck am I supposed to figure which songs are causing this? I really hope I do not have to sit here as iTunes syncs and watch our for every song it crashes on...
Does anyone have any suggestions? I've scoured these boards but I haven't found anyone with the same situation as me, and thus no answers.
So frustrated. Even my old iPhone 2G on OS 3.0 syncs my music perfectly!!

I am back to attempting to sync my music. iTunes continues to crash on certain songs, however I have also noticed another problem - each time I attempt to sync my main playlist (after deleting the song it crashed on last time), it will say Copying X out of like, 96 or some number that is nowhere near the real count of songs on the playlist.

Itunes crashes when syncing contacts

My itunes crashes when it tries to sync contacts with Outlook. I cannot even select the Contacts tab to changes the settings. When I click the Contacts tab, itunes crashes. Has anyone experienced this problem?
Message was edited by: MR.W

Ok... was able to disable sync of contacts as follows:
1 - Make sure Outlook is closed.
2 - Open up iTunes
3 - Stop sync
4 - Go to contacts tab under your ipod
5 - Allow it to try and start outlook, will give you an error about how it is not logged on. (have to time it well, or it might crash again)
6 - Uncheck sync contacts and hit apply. I let it remove all contacts.
Now I do not have to sync contacts (which is fine for my ipod classic... not sure if this affects iPhone users as well).

ITunes crashes when connecting iPad or iPhone

iTunes crashes when i connect iPad or iPhone. Running OSX 10.9.3 and the most up to date iTunes version?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

ITunes crashes when syncing an iPad

My iTunes crashes when an iPad is plugged in and I press the 'iPad' button in the top right corner.
Here is the crash message:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    11.0.0.163
Application Timestamp:    50b71fed
Fault Module Name:    iTunes.dll
Fault Module Version:    11.0.0.163
Fault Module Timestamp:    50b71fdd
Exception Code:    c0000005
Exception Offset:    009cb417
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Have the exact same problem, although for an iphone instead of an ipad. Same crash log and everything. My phone is now in recovery mode and I can't update it because itunes keeps crashing. Quite an annoying way to lose all your personal information.

Itunes crashes when syncing ipod

Hi,
I finally downloaded new ipod software for my old 2nd Gen ipod touch. I've scoured the web to try find a solution but none have worked.
Since then itunes crashes when I plug yhe ipod in. This what Windows 7 reports as the problem:
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          iTunes.exe
Application Version:          11.1.3.8
Application Timestamp:          5274a87d
Fault Module Name:          WebKit.dll
Fault Module Version:          7537.60.11.25
Fault Module Timestamp:          52dd8d83
Exception Code:          c0000005
Exception Offset:          00050d98
OS Version:          6.1.7601.2.1.0.256.48
Locale ID:          7177
Additional Information 1:          0a9e
Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
Additional Information 3:          0a9e
Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

Hi there Bruzo,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
-Griff W.

Itunes 11.4 crashes when syncing apps to ipad / iphone

hey everyone, maybe the knowledge of the many may help, as I am rather at a loss right now!
after installing itunes 11.4, my trouble started! running 64 bit version on windows 8.1 - and latest iOS on both devices
all windows updates installed, all drivers for whatever is running on this machien are also up to date
connecting either ipad or iphone to computer, when itunes starts to sync, it gets to the point of "syncing apps to iPAD", it tries to add the first app - and crashes for good!
and yep, I went thru all the suggested thingies recommended on here:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
windows pops up "itunes has stopped working" ... so I headed over to the Windows Event viewer, and for the moment, itunes crashes, I find these two entries in the log file - tried a search on here, google as well, to no avail:
EVENT ID 1000
Faulting application name: iTunes.exe, version: 11.4.0.18, time stamp: 0x54045c47
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0xc0000417
Fault offset: 0x0008af3e
Faulting process id: 0xc10
Faulting application start time: 0x01cfcdcc86f2722c
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll
Report Id: dcc69362-39bf-11e4-8338-40f02fcf42b5
Faulting package full name:
Faulting package-relative application ID:
======================================================
EVENT ID 1001
Fault bucket 81717003056, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 11.4.0.18
P3: 54045c47
P4: MSVCR100.dll
P5: 10.0.40219.325
P6: 4df2be1e
P7: 0008af3e
P8: c0000417
P9: 00000000
P10:
any help would very much be appreciated!
cheers

Also using iTunes 11.4 on Windows 8.1 Enterprise 64-bit. Crashes in the "syncing apps" stage. Happens on two different user accounts, one using an iPod Touch and one using an iPhone 5.
Clean uninstall/reinstall doesn't make any difference. Safe mode doesn't make any difference (no plug-ins installed).
Stack trace shows an unknown routine in iTunesMobileDevice.dll calling Microsoft C++ runtime routine _wstat32i64 with a null name parameter. This is definitely an iTunes 11.4 bug.
>
msvcr100.dll!_crt_debugger_hook(int _Reserved=0x00000002) Line 65
C
msvcr100.dll!_call_reportfault(int nDbgHookCode=0x00000002, unsigned long dwExceptionCode=0xc0000417, unsigned long dwExceptionFlags=0x00000001) Line 255
C++
msvcr100.dll!_invoke_watson(const wchar_t * pszExpression=0x00000000, const wchar_t * pszFunction=0x00000000, const wchar_t * pszFile=0x00000000, unsigned int nLine=0x00000000, unsigned int pReserved=0x00000000) Line 155
C++
msvcr100.dll!_invalid_parameter(const wchar_t * pszExpression=0x00000000, const wchar_t * pszFunction=0x00000000, const wchar_t * pszFile=0x00000000, unsigned int nLine=0x00000000, unsigned int pReserved=0x00000000) Line 110
C++
msvcr100.dll!_invalid_parameter_noinfo() Line 121
C++
msvcr100.dll!_wstat32i64(const wchar_t * name=0x00000000, _stat32i64 * buf=0x0cc9ed88) Line 160
C
iTunesMobileDevice.dll!5d2efb54()
Unknown
[Frames below may be incorrect and/or missing, no symbols loaded for iTunesMobileDevice.dll]
iTunesMobileDevice.dll!5d2efcb7()
Unknown
iTunesMobileDevice.dll!5d2ebc94()
Unknown
iTunesMobileDevice.dll!5d2358e2()
Unknown
iTunesMobileDevice.dll!5d2370ce()
Unknown
CoreFoundation.dll!54c42719()
Unknown
ntdll.dll!LdrGetProcedureAddressForCaller()
Unknown
CoreFoundation.dll!54bbaa80()
Unknown
ntdll.dll!_NtCreateEvent@20 ()
Unknown
KernelBase.dll!_CreateEventExW@16 ()
Unknown
CoreFoundation.dll!54bbab8a()
Unknown
CoreFoundation.dll!54c26dbb()
Unknown
CoreFoundation.dll!54c26384()
Unknown
iTunes.dll!0fe80b4f()
Unknown
iTunes.dll!0fe80c7d()
Unknown
iTunes.dll!10272b5c()
Unknown
iTunes.dll!101f047c()
Unknown
iTunes.dll!104befc0()
Unknown
iTunes.dll!104bf04a()
Unknown
kernel32.dll!@BaseThreadInitThunk@12 ()
Unknown
ntdll.dll!__RtlUserThreadStart()
Unknown
ntdll.dll!__RtlUserThreadStart@8 ()
Unknown
*int _stat(name, buf) - get file status info
*Purpose:
*      _stat obtains information about the file and stores it in the
*      structure pointed to by buf.
*      Note: We cannot directly use the file time stamps returned in the
*      WIN32_FIND_DATA structure. The values are supposedly in system time
*      and system time is ambiguously defined (it is UTC for Windows NT, local
*      time for Win32S and probably local time for Win32C). Therefore, these
*      values must be converted to local time before than can be used.
*Entry:
*      _TSCHAR *name -    pathname of given file
*      struct _stat *buffer - pointer to buffer to store info in
*Exit:
*      fills in structure pointed to by buffer
*      returns 0 if successful
*      returns -1 and sets errno if unsuccessful
*Exceptions:
#ifdef _USE_INT64
#define _STAT_FUNC _tstat32i64
#define _STAT_STRUCT _stat32i64
#define _FSTAT_FUNC _fstat32i64
#else /* _USE_INT64 */
#define _STAT_FUNC _tstat32
#define _STAT_STRUCT _stat32
#define _FSTAT_FUNC _fstat32
#endif /* _USE_INT64 */
int __cdecl _STAT_FUNC (
    REG1 const _TSCHAR *name,
    REG2 struct _STAT_STRUCT *buf
6DE20F84 mov        edi,edi
6DE20F86 push        ebp
6DE20F87 mov        ebp,esp
6DE20F89 sub        esp,47Ch
6DE20F8F mov        eax,dword ptr [___security_cookie (6DE74610h)]
6DE20F94 xor        eax,ebp
6DE20F96 mov        dword ptr [ebp-4],eax
6DE20F99 push        ebx
6DE20F9A push        esi
6DE20F9B mov        esi,dword ptr [name]
    _TSCHAR * path;
    _TSCHAR    pathbuf[ _MAX_PATH ];
    int        drive; /* A: = 1, B: = 2, etc. */
    HANDLE    findhandle;
    WIN32_FIND_DATA findbuf;
    int retval = 0;
    _VALIDATE_CLEAR_OSSERR_RETURN( (name != NULL), EINVAL, -1);
6DE20F9E xor        ebx,ebx
6DE20FA0 push        edi
6DE20FA1 mov        edi,dword ptr [buf]
        if ( findbuf.ftCreationTime.dwLowDateTime ||
            findbuf.ftCreationTime.dwHighDateTime )
6DE20FA4 mov        dword ptr [ebp-474h],esi
6DE20FAA cmp        esi,ebx
6DE20FAC jne        _wstat32i64+46h (6DE20FCAh)
    _TSCHAR * path;
    _TSCHAR    pathbuf[ _MAX_PATH ];
    int        drive; /* A: = 1, B: = 2, etc. */
    HANDLE    findhandle;
    WIN32_FIND_DATA findbuf;
    int retval = 0;
    _VALIDATE_CLEAR_OSSERR_RETURN( (name != NULL), EINVAL, -1);
6DE20FAE call        __doserrno (6DDDAAAEh)
6DE20FB3 mov        dword ptr [eax],ebx
6DE20FB5 call        _errno (6DDD0815h)
6DE20FBA mov        dword ptr [eax],16h
6DE20FC0 call        _invalid_parameter_noinfo (6DE4AF7Eh)
6DE20FC5 jmp        _wstat32i64+412h (6DE21396h)

ITunes crashes when syncing iPhone

Hello anyone who can help
I have been trying to sync my 3G iphone to itunes on my Macbook and everytime it tries to sync music or photos iTunes crashes. I have managed to get my calender and contacts across fine as well as apps. Anyone have any solutions or have you had this problem?
I am running the most current updates of all software (Mac OS 10.5.4. and iTunes 7.7.1). It's also doing this on my iMac...
Please help!
Carla

I am having similar problems except that my iphone is also crashed. I have reset it and all I get is the grey apple of death. I can't restore the phone because it crashes iTunes when I plug it in. If I restart ITunes, it hangs. I tried restarting the computer (iMac and the phone).
I am also using os x 10.5.4 and itunes 7.7.1.
Looks like I have a brick for a phone. Guess I will take it to the apple store.

ITunes crash when syncing apps to iPhone 4s

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