ITunes crashed immediately after purchase -- songs never downloaded.
Yesterday I bought two albums and a single from the iTunes store. They were put in the download queue, and four songs from the first album were downloaded successfully.
Then iTunes crashed. Thank you, verson 7.
When I reloaded the program the four songs I downloaded were in the Purchased area of iTunes, but the rest of that album, the entire second album, and the single were nowhere to be found. They weren't in my Shopping Cart, they weren't on my machine.
$22 for four songs. Wheee.
I sent in a support ticket from the purchase history area, but I received no confirmation email or anything to indicate that anyone was even aware of the problem. It's impossible to find a human being to talk to, and I have no idea how long it's going to take.
Has anyone dealt with this before? Any pointers? Any chance that I might get a refund? Because really, $5.50 a song is ridiculous.
Fro-Man,
The best way to get support on an iTunes Store issue is to fill out their support webform.
Go to http://www.apple.com/support/itunes/store/download/
and tell them what you told me and they'll get things straightened out for you. They can get it put back in your download queue.
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Date/Time: 2007-08-03 17:13:07.620 -0400
OS Version: 10.4.9 (Build 8P135)
Report Version: 4
Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Parent: WindowServer [86]
Version: 7.2 (7.2)
Build Version: 3
Project Name: iTunes
Source Version: 7203401
PID: 386
Thread: 0
Exception: EXCBADINSTRUCTION (0x0002)
Code[0]: 0x00000002
Code[1]: 0x002a8efc
Thread 0 Crashed:
0 com.apple.iTunes 0x002a8efc 0x1000 + 2785020
1 com.apple.iTunes 0x0003a1fc 0x1000 + 233980
2 com.apple.iTunes 0x00255da4 0x1000 + 2444708
3 com.apple.iTunes 0x00009dfc 0x1000 + 36348
4 com.apple.iTunes 0x00009b00 0x1000 + 35584
Thread 1:
0 libSystem.B.dylib 0x9000b448 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b39c mach_msg + 60
2 com.apple.CoreFoundation 0x907deba8 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de4ac CFRunLoopRunSpecific + 268
4 com.apple.audio.CoreAudio 0x9145663c HALRunLoop::OwnThread(void*) + 264
5 com.apple.audio.CoreAudio 0x914563dc CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x9002be08 pthreadbody + 96
Thread 2:
0 libSystem.B.dylib 0x9002c4c8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x90030fac pthreadcondwait + 480
2 com.apple.iTunes 0x0023d860 0x1000 + 2345056
3 com.apple.iTunes 0x0032c370 0x1000 + 3322736
4 libSystem.B.dylib 0x9002be08 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000002a8efc srr1: 0x000000000208d030 vrsave: 0x0000000000000000
cr: 0x24004224 xer: 0x0000000020000007 lr: 0x00000000002a6994 ctr: 0x0000000090003a38
r0: 0x00000000002a6984 r1: 0x00000000bfffd760 r2: 0x00000000a0003490 r3: 0x0000000002045000
r4: 0x0000000000000000 r5: 0x00000000a0b89bb0 r6: 0x00000000ffffffff r7: 0x0000000000000001
r8: 0x0000000000000001 r9: 0x0000000000000450 r10: 0x0000000000000a00 r11: 0x0000000044000222
r12: 0x0000000090003a38 r13: 0x0000000000000000 r14: 0x00000000bfffdd64 r15: 0x0000000000000000
r16: 0x00000000002a6994 r17: 0x00000000bfffda04 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x0000000001887d10 r23: 0x00000000bfffd82c
r24: 0x0000000001889ff5 r25: 0x000000000188a008 r26: 0x0000000004444280 r27: 0x0000000001887f7c
r28: 0x0000000000b90000 r29: 0x0000000000000000 r30: 0x0000000002045000 r31: 0x0000000002045000
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0x96fd5000 - 0x96ff4fff com.apple.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x977fa000 - 0x97807fff com.apple.agl 2.5.6 (AGL-2.5.6) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x98c31000 - 0x997defff com.apple.QuickTimeComponents.component 7.1.6 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x99a47000 - 0x99a4bfff com.apple.QuickTimeH264.component 7.1.6 /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
0x99a4d000 - 0x99b30fff QuickTimeH264.altivec /System/Library/QuickTime/QuickTimeH264.component/Contents/Resources/QuickTimeH 264.altivec
0x99c7b000 - 0x99d44fff com.apple.QuickTimeMPEG4.component 7.1.6 /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG 4
0x9a80d000 - 0x9a813fff com.apple.ipodsynchronization 2.2 (36.0) /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSyncMine does the same thing. If I try to open Itunes it reboots. Should I go back to an older version?
Gary -
ITunes crashing immediately after launching.
I opened iTunes this morning and after about 3 seconds windows gave me the "iTunes has stopped working, windows is checking for a solution" message. This is about the same interval it takes for iTunes to ask me if I want to upgrade (I'm on 10.2.1.1). After about ten seconds of the Windows message, I get this error:
[img]http://i.imgur.com/xUvIZ.jpg[/img]
Last night it was working just fine. I haven't tried reinstalling yet-- wanted to see if there was a fix that didn't involve that, but if I can't get it up and running before evening rolls around I figure that that's my next step.Tried reinstalling it, I'm getting the same error message as before.
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Hello. I am receiving "error codes" when trying to dowload songs. It charges me but the songs never download and I have restarted itunes and it does not automatically start downloading as instructed online. Help?
I don't know exactly what they said b/c they are nolonger on my screen. It said something to the effect of "incomplete dowload, there was an eror during the dowload of *Song*".
The songs purchased were showing in my purchased list with an "exclamation point" by them, which I believe indicates the download was incomplete. I restarted iTunes and the songs are no longer on my "Purchased list".
I was still charged after restarting iTunes -
After updating to osx 10.8.2 and itunes 10.7, iTunes crashes consistently after playing one song. Song progress indicator actually stops working after 30 seconds or so and iTunes can no longer be closed. However, the song finishes playing, but the next one will not start.
I tried on different computers, with different iTunes libraries, both on internal and external media. It ALWAYS happens.
Any suggestions?I downgrade to itunes 10.6.3 and the error still appears.
I have to download this utility http://www.macroplant.com/iexplorer/download-ie3-mac.php
And I deleted this file:
/private/var/mobile/Media/iTunes_Control/iTunes/iTunesCDB
That fix the problem.
Now my iphone is working without issues on latest version of itunes 10.7 -
After purchasing songs at the itunes store, my ipod touch will no longer synch with the itunes library at all. It won't send the purchases to the device and it won't synch any other music to the device. Also a lock symbol is now displayed at the top of the ipod touch. How do I fix this.
This was the first purchase I made.Are you following these instructions?
iTunes: Syncing media content to iOS devices and iPod
Where is the lock icon on the screen? -
ITunes won't sync purchased songs to my iPod after Time Machine restore?
The hard drive on my MacBook Pro went bad. Lucky for me, I had made backups with Time Machine. I got a new hard drive and restored everything from the backup, via a migration.
I just went to sync and charge my iPod and it refused to sync every freaking song that I've ever bought from the iTunes Store. 77 of them. In fact, it erased them from my iPod. I'm really very unhappy about this, is there some way to fix it?Choose Authorize Computer from the Store menu in iTunes or play a purchased song, supply your account information, and sync the iPod.
(29667) -
Adobe photoshop elements 12 crashes immediately after editor is launched
I have just purchased Adobe photoshop elements and Premier 12. After my first elements install, I was able to load the Organiser, but the editor crashes immediately after loading. I uninstalled, deleted all adobe folders and files, and re-installed, only to find the same problem again. The editor crashes regardless of whether I load it from the flash screen on launch or from within the organiser.
Can you go to this folder and try launching directly from the executable:
C:\Program Files (x86)\Adobe\Photoshop Elements 12
Make sure you choose the application. Right-click on PhotoshopElementsEditor and choose "Run As Administrator" -
Uptated to iOS 5 on my ipad2 and now all of my apps that weren't preinstalled on the iPad crash immediately after opening. I already tried restarting the ipad and that didn't work. I really don't want to have to do this with 100+ apps. Or sit through a complete restore...
Try downloading any free app from the store (as that appears to reset something) and then re-try them - the free app can then be deleted.
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Windows 8 apps crash immediately after opening
Windows 8 apps crash immediately after opening
when ever i open any app downloaded from windows store some of them crashes immediately.......
after re-installing it only works for 1-2 days then again same problemHi,
Please also check these two blogs to see if any suggestion work for you when the issue happens again:
Fix Store App in Windows 8.1
http://blogs.msdn.com/b/notime/archive/2013/10/18/fix-store-app-in-windows-8-1.aspx
What to do if your Windows 8 Modern App fails to start
http://blogs.technet.com/b/askperf/archive/2013/10/11/what-to-do-if-your-windows-8-modern-app-fails-to-start.aspx
If the issue still persists, please post back the %TEMP%\winstore.log
and saved AppModel-Runtime and Apps event logs under Event Viewer>Applications and Services Logs>Microsoft>Windows here for our research.
Please upload them to a file sharing service like Onedrive or "Rapidshare" and put a link to them in your reply.
Kate Li
TechNet Community Support -
Itunes has lost my purchase song list but all the albums are list as complete my albums. The ones i have purchased are tell me i have to buy them again. Not happy Itunes not Happy Apple.
How do i fix it or does apple have to fix it on there end?If the single songs are no longer available in Itunes, that would also explain why you aren't able to see your purchases.
If the songs are on your phone you can transfer purchases to iTunes app on your computer. You wouldn't be able to download them again though.
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