Itunes crashed, lost files??, files wont play.

i just tried itunes for the first time, i am running windows vista and if i had bean aware of the problems between itunes and vista i probably would not have done this. anways my problem.
when i first installed itunes it ran good and i setup an account and all was well, i made my frist purchase, which was scooby doo season 1 (16 eps) ,
however, while it was downloading the episodes my computer crashed several times, where i was taken to a blue screen where it said somthing about a crash dump and i had to restart, it did this many times durring the downloading of the files, but it always resumed,
after all the files had finished i noticed only 12 out of the 16 files were in the scooby doo folder, and whenever i tried to play any of these 12 files through itunes, windows just crashed back to a blue screen again, so i tried playing through quicktime player, the played but they played skippy where the video would freeze but the sound would keep going.
i tried there trouble shooting faq about increasing video performance but nothing worked.
so i guess i want to know, how do i get my 4 missing files back???, and.. are the 12 files i currently have bad? or is it vista???? is there some kind of support email i can send this to? or does anyone know the answere to these questions? if not im out 24.95 =( , and i guess i cant trust itunes again, which i dont want to be that way ;_;

Welcome to Apple Discussions!
http://www.prosofteng.com/ 's Data Rescue can recover information assuming not too much has been written over and the hard drive is still in good shape, and there is no directory issue.
In the future always backup your data as my FAQ explains:
http://www.macmaps.com/backup.html

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http://support.apple.com/kb/ts1717
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Itunes crashed, lost files??, files wont play.

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