ITunes Crashed twice while updating my iPhone 4 and now the iPhone won't work.

iTunes prompted me to update to the newest version (10.5.1 or whatever it is). I did that, then went to plug my iPhone 4 in to charge and it prompted me to update to whatever the newest iPhone software was. When I went to do that iTunes crashed unexpectedly midway through, telling me that an "unknown error had occured." I restarted my computer and plugged my iPhone back in only to find that all my content had been erased. iTunes told me that the device needed to be restored so I went to do that but while it was restoring, iTunes crashed again. Now iTunes wont even recognize my iPhone, which is stuck with nothing but an unresponsive loading screen and the apple logo. The phone wont turn off, and wont respond to any buttons.
Someone please tell me what to do!

I had almost an identical experience except that itunes didn't crash.. my now my phone won't do anything  just a blank screen..  GREAT UPDATE, APPLE~~!!  The phone worked flawlessly before.. now I have NO phone..

Similar Messages

  • I have a MackBook Pro I updated to Maverick and now my internet won't work and all my programs freeze and I have to restart my computer.

    I have a MackBook Pro I updated to Maverick and now my internet won't open and all my programs freeze and I have to restart my computer. The only program that doesn't freeze is Microsoft Word.

    Back up your documents and everything else important to you, not that there is any reason to believe your hard disk may be failing, but the symptoms you describe may presage an impending disk failure, and you should have backups anyway.
    To help determine the possible causes of this behaviour read the following. None of what follows is intended to fix anything, but it will provide the additional information required to advance troubleshooting:
    Boot OS X Recovery by holding ⌘ and r (two fingers) while you start your Mac. At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red.
    When it finishes restart your Mac and test again for operation. If it's still not behaving as you expect it should, please post the results of EtreCheck in accordance with the following instructions:
    Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Go to his website, download and run EtreCheck:
    http://www.etresoft.com/etrecheck
    Etrecheck will be in your Downloads folder. Open it from there. You may see the following dialog box:
    Click Open - etresoft contributes to this forum frequently and can be considered a trustworthy developer.
    It will take a moment to run as it collects its data.
    Copy and paste its output in a reply.
    Do not be concerned about anything that says "Problem" or “failed” or anything else that may appear in red.
    EtreCheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.
    When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.
    After completing the above please determine if the problems also occur in "Safe Mode":
    Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
    You must disable FileVault before you can start your Mac in Safe Mode.
    Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
    Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
    To end Safe Mode restart your Mac normally. Shutdown will take longer as well.

  • I tried to update the iTunes software on my iPhone today, and now the phone won't work unless I "restore" it.  I don

    I tried to update my iTunes software on my iPhone today and plugged it into my laptop.  Before the process was complete, I received an error message saying I had to "restore" my iPhone before it would work with iTunes.  Even more importantly, and troublesome, is the fact that now my phone won't even work at all.  I can't turn the iPhone on, and all the screen shows is the iTunes icon with a picture of the white power cord.  Can someone advise if there is a way to update the software without restoring my iPhone, which will cause me to lose everything on the phone (much of which I have not backed up yet)?  Last, is my stuff already backed up by iCloud?  I believe I have sellected that option on my phone, but honestly, have never really understood what iCloud is or does.  Thanks in advance for any assistance/advice.

    why dont someone answering gthis ******* problem..

  • I just updated and downloaded the new version of iTunes. I then downloaded some music and now the music won't play on my iPod or in my iTunes. The tracks play for a few seconds and then skip to the next track

    I just downloaded and updated the newest version of iTunes. After updating I downloaded some new music and synced the iPod. The music doesn't play. It'll play about 30 seconds of the song and then skip automatically to the next song. I restarted the iPod. I restored it. It still didn't work. Then I tried listening to the music from my laptop straight from iTunes...and it's still doing it.
    How do I fix it?

    I'm assuming the tracks that won't play copy/are displayed with exclamation marks. This happens if the files are no longer where iTunes expects to find them. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
    Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
    Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
    tt2

  • Tried updating to the new IOS and now the phone won't work, suggestions?

    I tried to update the newer version of IOS on my Iphone 4S. After the update an Itunes icon and the adapter appeared on my screen.
    I tried restoring the phone but it erased all of my data and now I can only take calls. I can no longer make calls and or send or receive text.
    Any suggestions, or should I just take it to an Apple Store?
    Any and all suggestions are welcome.

    That picture is trying to tell you that there is a problem and you must connect it to your computer and restore with iTunes to fix it.
    Allan

  • I have had problems syncing on my Windows XP computer and yesterday I got my laptop back with a virus removed and was able to sync.  Then I updated the operating system to 5.0 and now the restore won't work.  Please help!  I got error code 50.

    I have had problems syncing my iPhone 4 and my iPad on my Windows XP laptop.  My computer had a virus and spyware, but is now fixed.  I was then able to sync both phone and ipad, but when I tried to update to ios-5.0, the update worked, but the restore would not.  Now I don't know what to do with my phone.  Is there a way to get the restore to work, or should I set it up as a new phone.  I have lots of apps, etc. that I do not want to lose.

    Hello,
    Welcome to the HP Forums!
    I understand the IDT Audio driver is missing. I can help you get it back, but first I require the following information:
    1. The computer's model number. If you require assistance locating this information, please reference this website: Guide to finding your product number
    2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
    3. Have you installed any new hardware on this computer, before the issue appeared?
    4. Have you installed any new software or drivers on this computer, before the issue appeared?
    Mario
    I worked on behalf of HP.

  • I dropped my iPhone 4s down the toilet and now the touchscreen won't work?

    I dropped my iPhone 4s down the toilet because I saw a spider on the seat and jumped, causing me to drop it down the loo. I fished it out and dried it off. The phone was on so I tried to turn it off so it didn't fry the inside of it. I held down the power button and the usual "Slide to power off" slider came up. I tried to swipe it and the phone wouldn't do it. I kept trying to swipe but it wouldn't let me and the screen started to do something like this: http://www.youtube.com/watch?v=Ij7r2dyqBMg
    It then stopped and stayed on the homescreen but slowly faded to a plain white screen and wouldn't do anything. I took out my SIM Card and dried it off because I didn't want it getting damaged. Then it turned to a black screen and once again did nothing, so I plugged it into my Macbook and it vibrated, indicating that it was being charged. Also, my iTunes & iPhoto icons started bouncing. The screen was still black so I unplugged it and left it on my bedside drawer to do whatever. About an hour or so later my boyfriend pressed the home button and the screen turned on, but it looked like a cloudy sky. It wouldn't do anything else so again, I left it for about an hour.
    I then tried turning the phone on and the Apple logo appeared. The buttons work fine and the home screen with the date & time appeared, but the only thing that wasn't showing up was my screensaver, it is blurred out. I put my SIM Card back in and it says "SIM Faliure" on the screen & at the top where it usually says your network etc. (T-Mobile, 3G and all that) it just says "Invalid SIM" instead. Also, I can't use the touchscreen. I can't swipe up for the options or camera, I can't swipe to turn it off & I can't unlock the phone. I don't have any rice in this house as me & my father are allergic to it so there is no point in buying it.
    It's a replacement phone & I've had it for less than three months. What else can I do? Also, there's a strange smell by the power button, but nowhere else on the phone.
    Help? Thanks - Ellie xo

    I think that we all know the answer to this one.
    Unfortunatley the device is concidered damaged by water. Apple can do an out of warranty repair which would cost $199. Generally they would just replace the device in this case for the $199.
    The alternative is to Purchase a new device.

  • I updated my iPad and now copy/paste won't work anymore and I need it for an important email,Help!

    Hello,since I updated my iPad air with the IOS 8.3 update, it is impossible to copy and paste anything anymore,I'd like to know if this is normal and will pass or if this has a solution,if it does I would like to know what I should do to make it work again.
    thank you.

    Greetings gracielikesbands,
    Welcome to the Apple Support Communities!
    I understand that after updating to the most resent version of iOS, you are unable to copy and paste on your iPad as described in the attached iPad User Guide (page 30). 
    https://manuals.info.apple.com/MANUALS/1000/MA1595/en_US/ipad_user_guide.pdf
    To begin troubleshooting, I would suggest resetting your using the instructions located in the attached article. 
    Restart or reset your iPhone, iPad, or iPod touch - Apple Support
    If the issue continues after resetting, please let me know what happens when you try to select text as described in the User Guide. 
    Cheers,
    Joe

  • I have just updated Lightroom 5 and now the app won't launch i am on an IMAC

    I have been using Creative Cloud for some time and had an update notification for Lightroom 5 which I installed however the App will now not launch

    Hi alwest,
    Please try to perform the steps given in the following article.
    https://helpx.adobe.com/lightroom/kb/unable-launch-lightroom-55.html
    Hope this helps.
    Pleas let us know in case of any problem.
    Thanks and Regards,
    Sumit Singh

  • HT201210 I have an ipad 2 and was upgrading to ios 5.  Unfortunately, the cable was pulled out mid sync and now the ipad won't work.  When I power on, I get an iTunes icon and a picture of the cable to connect to iTunes.  What do I do?

    disconnected mid-stream.  Now when I turn on the ipad or connect it to the PC, I get the iTunes logo and a picture of the connecting cable (which is plugged in).  What do I do?

    iOS: Device not recognized in iTunes for Windows

  • Used google drive and now the file won't work

    I was in florida working on a windows PC in premiere pro cc i saved the file just like any other time and up loaded it to my google drive. When I got back to NY I downloaded said file and it won't open on my Mac i have premiere pro cc on both computers. How can I get this file to work, and is there a better way to send files like that i have a partner who live in FL and we will be sending files frequently. thanks for any help

    Take it in to the Apple store genius bar for a free evaluation.  Then your friend will be in  a position to make an informed decision.  We cannot give you any meaningful advice unless we can physically inspect the MBP.
    Ciao.

  • TS3694 I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?

    I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?

    I have no idea what may have caused your MacBook to stop working, but from your description it kind of sounds like it may have started before you ran Software Update and installed the new Apps. Just the general slow feeling and bugginess is what tips me off. You said that you weren't sure if you had closed all open windows, that doesn't matter if the computer restarts itself. It automatically closes all other open applications when restarting.
    As to your data being retrievable, if when you take it in they do a fresh install of the OS, then no, it will not be unless you want to pay several thousand dollars to a software retrieval company.
    I am glad to hear that you have taken into the Apple Store to get it fixed, and that you have all of your purchased music backed up to your iPod. You should be able to just transfer it all back to iTunes once you get your computer back should it be necessary.
    As a side note, the proper place for this topic would probably in the MacBook forums, not iTunes since there is no evidence that iTunes started the issue.

  • My computer failed to install the compatible driver software when updating my iphone and now my iphone is unusable as it is requesting me to connect it to itunes but i physically cannot connect to itunes... help me please?

    my computer failed to install the compatible driver software when updating my iphone and now my iphone is unusable as it is requesting me to connect it to itunes but i physically cannot connect to itunes... help me please?

    Hi there croadstar,
    You may find the troubleshooting steps in the article below helpful.
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/ht1926
    -Griff W. 

  • My iPhone 4s acts like I need to plug in to iTunes and I got an error message saying it failed to download update and now the screen won't go away. USB port end on phone with arrow pointing to iTunes...

    My iPhone 4s acts like I need to plug in to iTunes and I got an error message saying it failed to download update and now the screen won't go away. USB port end on phone with arrow pointing to iTunes...

    Now iTunes will not recognize my phone as a device...

  • I connected to itunes on my computer to and i updated my iphone and now the SIM is not recognised so I can only make emergency calls

    iTunes offered to update my old iphone to version 3. something and now the phone doesn't work because it says the SIM is incompatible.
    This is the sane SIM that was working fine before the update.
    I even uploaded some photos.
    How can i get back the old version of iphone software so that it accepts my SIM

    The original owner has a new iphone and he gave me this one. All we did was put my SIM card in and it worked; I'm sure he didn't have to hack it to unlock it. He just had this old phone lying around.
    How can he authorise unlocking it if he doesn't have the same SIM anymore -he'smoved countries a few times.

Maybe you are looking for