ITunes Crashes at End of Download

This past Wednesday, I upgraded to iTunes 8 and QuickTime 7.5.5 and since then have been having major problems downloading TV shows from iTunes. Before I explain the problem, I'll note that I have already tried a) uninstalling iTunes 8 and installing iTunes 7.6 and b) resetting all my Preferences (which I had to do for another problem), and the problem has persisted. I am now back to using iTunes 8.
When downloading large files, such as TV shows, iTunes has quit unexpectedly either during the download or at the very end of the download. If I were attempting to download a 500 MB TV show, for instance, the download would finish (sometimes), say 500 MB of 500 MB in the Downloads window, then the song I was listening to would stop playing, and iTunes would quit. I could find the TV file in Music > iTunes > iTunes Music > Downloads. It would be listed as download.m4v file under, say, "Fun Run, Pts. 1 & 2 _ The Office, Season 4 _ The Office.tmp," if I were attempting to download the episdoe "Fun Run" of +The Office+. The preview icon looked like a typical .avi/.m4v/movie file preview icon, except instead of showing a preview of the video file, it was gray. Trying to play the .m4v file in either iTunes or QuickTime would crash the programs.
I spoke to Apple Support yesterday and was told to take the battery out of my computer and hold the power button down for 10 seconds and do the other reset where you hold down 4 buttons after you turn the computer on (sorry, I don't remember the name of that reset). That didn't help. The tech support rep I spoke to suggested I use one of the iTunes Store support forms to e-mail in my problem, but none of the problems listed corresponds to the problem I'm having.
So, my question is, does anyone have any suggestions as to what I could do to fix this? Could it be a problem with the newest version of QuickTime? I was convinced that downgrading to iTunes 7.6 would solve the problem, but it did not.
Sorry this is so wordy (and possibly unclear). Any help would be greatly appreciated!
I have not had this problem downloading songs.

You know, I'm looking for answer for my own download problem and I tried the suggestions of clicking on help so that I could email support. Well, those links don't work for me. It just says that The Link Cannot Be Opened.

Similar Messages

I've bought a movie but iTunes crashes while trying to download it. Do you experience the same today?

I've bought a movie but iTunes crashes while trying to download it. Do you experience the same today?

Can you not sync your iPod with iTunes? That should get the movie onto your computer. Now sync your iPad and transfer the movie?

Itunes crashes every time I download a purchased song

I just installed itunes for the first time on my computer. Itunes 9 for windows vista 64 bit. New computer. I can preview songs fine, but when I purchase one and try to download, itunes crashes and shuts down automatically.

Same problem here, itunes crashes and then songs are not in music file, only in download. Sick of being charged and not getting the music!!
Any help would be greatly appreaciated.

Itunes crashes when trying to download from cloud

After the recent update on my iPhone 3GS...my itunes crashes everytime I try to dowload from the Cloud onto my phone. Is there anything
I can do to stop this from happening and be able to download my already purchased music??

Double click the home button to reveal the multitasking bar and hold down an icon. Then remove all apps by taping the little x. After that hold down the Power and Home button together until Apple logo appears. Release and wait to reboot.

HT203167 How to get movie back? iTunes crashed after digital copy download.

We bought The Hunger Games blu-ray and digital copy today. My daughter put the digital copy in her iTunes, iTunes crashed before any chance at backup and the digital copy is no longer there and we can't use the code again. How can we get the digital copy???

Turns out it was a silly error. Problem resolved.

Itunes crashes when Podcasts begin downloading

Every time I start up itunes it crashes after the podcast begin downloading. I have to open task manager to shut down itunes. I have tried creating a different user account, it seems to be a system wide issue. I have tried the suggestions on the apple support site but nothing has worked. Please help, ty

Hi Keithgspar1,
Welcome to Apple Support Communities.
It sounds like you're seeing an issue where iTunes is quitting unexpectedly when working with podcasts. The article linked below provides a lot of great troubleshooting suggestions that can help you isolate and resolve the issue.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
I hope this helps.
-Jason

ITunes crashed while app was downloading

I recently purchased a game from the iTunes store. Right after I clicked on "Buy App", my iTunes (version 9.01) froze. I ended the process because it did not recover. Now, when I go to the "Applications" tab, it does not have that downloaded game, but in the purchase history it includes the game. Is there any way to fix this? Do I contact iTunes or the game developer?
Thanks

Unlike music/vids, you can re-download apps for free.

Itunes crashes when trying to download Podcasts

Just updated to 11.3.1.2, Everytime I press the Refresh button to download the latest Podcast, Itunes keeps on Crashing, I get the "Itunes has Stopped Working" error message and forces me to close it.
Is this happening with anyone else? I am unable to download the latest podcast if Itunes keeps crashing on me.

jabtv1 wrote:
uninstalling and reinstalling did NOT work for me.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
You could also try working through
TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
tt2

ITunes crashes every time a download begins

Hi
My iTunes keeps crashing very shortly after opening. For a few seconds everything appears to be fine and then a download begins from iTunes U. At this point itunes completely freezes.
I've copied the error code from my control panel. There are loads of them and they all look very much the same. here it is:
Problem signature
Problem Event Name:    AppHangB1
Application Name:    iTunes.exe
Application Version:    10.2.1.1
Application Timestamp:    4d756476
Hang Signature:    04f1
Hang Type:    2048
OS Version:    6.0.6002.2.2.0.768.3
Locale ID:    2057
Additional Hang Signature 1:    37fbe6ca2e25bdf64513b7f6eddc592a
Additional Hang Signature 2:    bfc6
Additional Hang Signature 3:    f632004d7258a87caf1c70e46f18237d
Additional Hang Signature 4:    04f1
Additional Hang Signature 5:    37fbe6ca2e25bdf64513b7f6eddc592a
Additional Hang Signature 6:    bfc6
Additional Hang Signature 7:    f632004d7258a87caf1c70e46f18237d
Any help at all would be very much appreciated. I CAN'T MAKE IT THROUGH REVISION WITHOUT ITUNES!!!!!
Chris

Same problem here....
Additional Hang Signature 1:
fcff691914516cd5b2926fff564290c7
Additional Hang Signature 2:
a988
Additional Hang Signature 3:
a98848e11f45ce18a99ac9bbbad1202e
Additional Hang Signature 4:
fcff
Additional Hang Signature 5:
fcff691914516cd5b2926fff564290c7
Additional Hang Signature 6:
a988
Additional Hang Signature 7:
a98848e11f45ce18a99ac9bbbad1202e

ITunes crashes when attempting to download purchases. Solutions?

Ever since I installed iTunes on my current Windows 7 computer, I've had a persistent issue involving the program crashing when I attempt to download purchased items. I hav etried re-installing iTunes multiple time, but it has done nothing.
Is there a solution available that I am not aware of?

I just tonight restarted and logged into my Mac after this upgrade being applied. I discover that I am completely unable to play back song samples in the iTunes store. The first time I double-clicked an item, I got the immediate gray-screen "You must restart now." After restarting, I tried again, and this time it didn't even crash gracefully...the top third of my screen display has been overlaid with Linux-level white-on-black text, explaining the Darwin kernel's inability to cope with whatever the f*&k just happened. "Frame not mapped or invalid" was the gist of the message.
Good thing I have my Windows machine here to login and complain...

ITunes crashing when attempting to "download all" podcasts

Operating System: Windows 8.1 Professional 64
Processor: Intel Core i7-3820 3.6GHz
Installed Memory; 16GB
Hard drive: Samsung SSD 840 EVO 750GB (529 GB free)
Software version: iTunes 12.1.14 64-bit
As iTunes default setting appears to be to deleting all played episodes, I've been forced to re-download available episodes of the podcasts to which I subscribe. The issue, however, is that iTunes is now literally dying every time I attempt to "Download All", regardless of how many episodes need to be retrieved.
I don't remember having this issue prior to the newest release of iTunes, but I don't remember it being set to delete indiscriminately, either.
If there's a current workaround, I'm amenable to using it, but I really wish Apple would quick tinkering with this to make it shinier for the dumb people...

Hey there canidomini,
If your iTunes application is still quitting unexpectedly, I would recommend you use the troubleshooting in the following article about those kinds of issues, named:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
Thank you for using Apple Support Communities.
All the very best,
Sterling

Itunes crashed before programme fully downloaded

Hey,
well, I was in the middle of downloading a tv programme when I lost internet connection. The internet is now working but my tv programme has not been downloaded to my library yet the price has still been taken from m account. How can I get my programme.
many thanks

Click Store > Check for Purchases.

ITunes 12.0.1 crashes at end of movie download from iTunes Store

I have a Mid-2011, 21.5" iMac running Yosemite v10.10.1. I upgraded from 4 to 8 GB of RAM about a year ago, but I don't think that's an issue with this problem.
I can no longer download movie or tv show purchases from the iTunes Store to iTunes v12.0.1 on my iMac. The download starts and lists in the Downloads pane in iTunes. However, once the download has completed and the Download progress bar message changes to "Processing..." iTunes crashes. When I start iTunes back up again, the downloaded movie is not present in my iTunes Movie library. However, if I navigate to the iTunes\Movies\ folder, I can see a folder for the movie and a file instance of the movie (in m4v format) for every attempted download. Something seems to be going wrong with iTunes ability to add the link to the movie file into my iTunes library.
I tried adding the movie folder and file manually to iTunes using the iTunes->File->Add to Library... menu option, but iTunes instantly crashes the moment I click the "Open" button in the Add to Library... dialog window.
I have several movie purchases and gifts that I'd like to add to my local iTunes library, but this error is blocking me from doing that. (Poop!)
Some weird things about my iTunes library on my iMac:
My iMac does not have a large enough built-in harddrive (only 500 GB) to store my iTunes library. In a prior version of iTunes, I located the library on an external 3 TB USB-3.0 harddrive. I'm wondering if there's a bug in iTunes 12.0.1 that occurs when adding content to the iTunes library when that content is located on an external harddrive, i.e. in a folder other than \User\{my username}\Music\iTunes Media\. Perhaps I need to change the iTunes folder structure on the external harddrive to mirror the new folder structure in my \User\{my username}\Music\ folder. I'm a little leery about doing this as I do not want to break all the links in my iTunes library to existing songs, movies, etc.
Thank you,
Isaac

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Downloaded up-dated iTunes which crashes at end of iPod touch Sync

I have a new iPod Touch (ios5) and just downloaded the latest version of iTunes and when I try to Sync the iPod iTunes crashes before it has finished syncing.(It's done this about 3 times). Is it a bug in the new version of iTunes?

I have a new iPod Touch (ios5) and just downloaded the latest version of iTunes and when I try to Sync the iPod iTunes crashes before it has finished syncing.(It's done this about 3 times). Is it a bug in the new version of iTunes?

I just downloaded the latest version of itunes for Windows and now itunes crashes every time i launch it

I just downloaded the latest version of iTunes for Windows and now iTunes crashes everytime I launch it. I have tried re-downloading and selecting Repair with no luck. Any suggestions?
thanks

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2

ITunes Crashes at End of Download

Similar Messages

Maybe you are looking for