ITunes Crashes During/at End of Download

(I also posted this in Using iTunes for Mac, but since a tech support rep suggested it was more a Store problem as opposed to a general iTunes problem, I realized it might be worth posting it here, too. I hope that's okay.)
This past Wednesday, I upgraded to iTunes 8 and QuickTime 7.5.5 and since then have been having major problems downloading TV shows from iTunes. Before I explain the problem, I'll note that I have already tried a) uninstalling iTunes 8 and installing iTunes 7.6 and b) resetting all my Preferences (which I had to do for another problem), and the problem has persisted. I am now back to using iTunes 8.
When downloading large files, such as TV shows, iTunes has quit unexpectedly either during the download or at the very end of the download. If I were attempting to download a 500 MB TV show, for instance, the download would finish (sometimes), say 500 MB of 500 MB in the Downloads window, then the song I was listening to would stop playing, and iTunes would quit. I could find the TV file in Music > iTunes > iTunes Music > Downloads. It would be listed as download.m4v file under, say, "Fun Run, Pts. 1 & 2 _ The Office, Season 4 _ The Office.tmp," if I were attempting to download the episdoe "Fun Run" of The Office. The preview icon looked like a typical .avi/.m4v/movie file preview icon, except instead of showing a preview of the video file, it was gray. Trying to play the .m4v file in either iTunes or QuickTime would crash the programs.
I spoke to Apple Support yesterday and was told to take the battery out of my computer and hold the power button down for 10 seconds and do the other reset where you hold down 4 buttons after you turn the computer on (sorry, I don't remember the name of that reset). That didn't help. The tech support rep I spoke to suggested I use one of the iTunes Store support forms to e-mail in my problem, but none of the problems listed corresponds to the problem I'm having.
So, my question is, does anyone have any suggestions as to what I could do to fix this? Could it be a problem with the newest version of QuickTime? I was convinced that downgrading to iTunes 7.6 would solve the problem, but it did not.
Sorry this is so wordy (and possibly unclear). Any help would be greatly appreciated!
I have not had this problem downloading songs.

I'm seeing the same problem when trying to view .m4v movies in itunes on my MBP, whether my own or video podcasts from the store.
Freezes itunes, and often the whole mac.
I've seen it for months...it seems to be a known issue, but unfixed.
If you change the extension of the file to .mp4 it fixes it, but that's a ridiculous option.

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