Itunes crashes if anything else is open - help!

Hi i'm running the latest version of itunes on a windows xp pro platform (312mb RAM). I have McAfee antivirus and spysweeper software running in resident memory. When these applications are running itunes can open but then crashes and i get a blue screen. When i shut these down itunes works fine. Also I noticed that when I open any other application while itunes is running it crashes and i get a blue screen. Is itunes system that system intensive? Will installing service pack 2 take care of this? Thanks!

I dunno, but I have a very poor opinion of both McAfee & Norton. They are difficult to set up and block things without telling the user.
When iTunes opens up, if it is set to go to the music store, maybe McAfee doesn't like the music store URL.
Look on the bottom of this link - it shows what URLs need to be allowed
http://docs.info.apple.com/article.html?artnum=93434

Similar Messages

  • My itunes crashes and I can't open it all. HELP

    My itunes crashes and I can't open it all. Just installed the latest version 10.5.1. I can't even get it to open to try and figure out what is wrong. Can I uninstall it and reinstall the less recent version which was working? Help!!
    I am not a computer guru, the reason that I love my MacBook Pro is that I don't have to worry about it, now I am worrying, because I can't get into my itunes at all. I would trash the new version of itunes and find an older version (I did try reinstalling 10.5.1) as long as I was reassured that I wouldn't lose all my music.
    Thanks all.

    Sorry to hear.
    Wow, first iPad crisis with vs 5 & 501, now this?
    I see the update waiting right now for my MBP, and is why I'm here to see what's up.
    On the software update panel, it's all about cloud service.
    Looks like 10.5 is the end of the road for me.
    I can see having gaming on cloud, but with the work I put into my tunes, no way.
    We'll see how people react as time goes, and the next crisis.

  • ITunes crashes when I attempt to open my iPhone within iTunes

    Since updating iTunes and installing the latest iphone software iTunes crashes when I attempt to open my iphone in the device panel. I therefore cannot perform any manual functions on my phone through iTunes. I'm running 10.7.3 and iTunes 10.6.
    Any suggestions?

    Do you have any better luck with that if you update to iTunes 10.6.1.7?
    From the notes for the release:
    iTunes 10.6.1 provides a number of improvements, including:
    • Fixes several issues that may cause iTunes to unexpectedly quit while playing videos, changing artwork size in Grid view and syncing photos to devices.
    • Addresses an issue where some iTunes interface elements are incorrectly described by VoiceOver and WindowEyes.
    • Fixes a problem where iTunes may become unresponsive while syncing iPod nano or iPod shuffle.
    • Resolves an ordering problem while browsing TV episodes in your iTunes library on Apple TV.
    http://www.apple.com/itunes/download/

  • My Ipod Touch is not responding.  I have restored, I have recovered, I have followed the troubleshooting tips. It is still frozen and I can't turn it on or off.  Is there anything else that can help?

    My Ipod Touch is not responding.  I have restored, I have recovered, I have followed the troubleshooting tips. It is still frozen and I can't turn it on or off.  Is there anything else that can help?

    Let the battery fully drain. After charing for at least an hour try a reset and restore.

  • HELP!   iTunes crashes everytime I try to open it.

    Hi, I need help with this iTunes software. After updating to the new version 7.1, my itunes crashed. And now everytime i try to open it, it comes up with a error M$ reporting popup, and it is unable to give me anymore information. This happens everytime.
    I have tried uninstalling and reinstalling, but that doesnt work either.
    I have also read that i needed to try to install an older version, but that doesnt work either.
    I also read that i needed to delete something from the application data folder. And that doesnt work either.
    What can I do? I need my music!!!

    Hey, guess what...I fixed it!
    It appears to be that when iTunes updated to the 7.1 version, you needed the newest version of quicktime to be running and fully installed.
    For example. I had the K-Lite Mega Codec pack, which in it contains a quick time alternative codec which allows you to watch .mov or quicktime movies without having quicktime actually installed on your computer.
    So I completely removed the K-Lite Mega Codec pack and rebooted, then completely installed iTunes 7.1 + quicktime, and then rebooted again to be safe. And it worked. I also installed the K-Lite Mega Codec pack later and excluded the quicktime alternative.
    But if you dont have the K-Lite Mega Codec pack on your computer I suggest uninstalling quicktime, and reinstalling it, then install iTunes 7.1 all over again.
    Does this help you? If you have anymore questions just ask sophie.
    Best wishes,
    Oakie

  • Itunes crashing on macbook pro... help please!

    I just purchased a new macbook pro and itunes is giving me issues. It continues to crash every time I open it. I've un-installed and re-installed it numerous times but nothing changes. It crashes within minutes of being opened whether I'm trying to import music or access the store or just click on a playlist... I haven't been able to do anything on it.
    Any advice?! I would really appreciate the help!
    Thanks.

    try running software update from the  menu and install any updates offered (repair permissions before and after).
    also, try this:
    quit iTunes. move the following file to the desktop: <MacintoshHD>/users/<yourname>/library/preferences/com.apple.iTunes.plist
    fire up iTunes (which will create a new .plist file). if it works now you can trash the plist file you moved to the desktop.
    JGG

  • Itunes crashes when i try to open it or open in safe mode

    For the last week or so, itunes has been crashing when I try to open it.  I've also tried opening in safe mode by holding down the shift and the control key and it never gets into safe mode, it still just quits.
    I need to sync my iphone, ipad, and ipod. Not to mention download material from the store.
    thanks,
    Joan

    Hi Lindseyeb!
    I have an article for you that can help you troubleshoot this installation of iTunes:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • Finder quit unexpectedly pops up every time a boot it up and won't let me do anything else. Please Help!!

    ON boot i get the message finder quit unexpectedly, when I hit Ok it thinks for a second and the pops up again , Help!

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    For this step, the title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    In the Console window, select
              DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
    I know the report is long, maybe several hundred lines. Please post all of it anyway.
    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

  • Since upgrading to 7.1 on my iphone 5C I try to open the phone icon to make a phone call and it tries to open then returns to the home screen.  I also cannot get anything else to open.  It will randomly reboot or just freeze.

    I just got my iphone 5C on Wednesday, I was slow to move my apps over because well I loved my iphone3.  Never had any problems!
    I finally moved my apps over last night and was prompted to upgrade to 7.1.  I upgraded, then received a voicemail, listened to part of the voicemail (the phone dropped the call) and went back to the main screen. 
    Then nothing worked. I try to open the phone icon and it tried to open but it returned to the main screen.  I tried opening anything else and nothing will work.  Not even the phone icon.  It also would not shut down. 
    I let it sit for twenty minutes and tried to turn it off.  Then ten minutes later it just rebooted itself.  Waited until it came back up and tried to open settings, photo, camera, phone nothing will open.
    I know the touch is still working because it is locked and it will allow me to unlock it every time.  So I guess something is working.
    Any suggestions?

    Finally got my phone to power off.  I was able to reset the phone and everything is now working.  I guess I just needed patience!

  • TS1424 iTunes crashes when I try to open the store

    I have the latest iTunes installed on my WinXPsystem. When I try to connect to the iTunes store, iTunes crashes. Tried to re-install an older version, but the result is the same. Impossible to open the store.

    Many thanks.
    Just in case, try gn_id's suggestion from the following post:
    Re: iTunes 11 crashes when opening the store - no error message

  • Problem installing itunes, quicktime or anything else. Stuck at "Publishing Product Information" then error. Please help!

    Dear apple community, I'm having trouble installing ANY apple programs, i.e. Quicktime, iTunes, Application support etc. The installer gets stuck at "Publishing Product information" and eventually gives me an error information. Please help! I desparately need to install quicktime atleast! I tried installing an old version but it says "install apple application support" or something along that matter. When I unrar'd itunes installer and tried installing just the application support, but that too got stuck at "Publishing Product information". This is making life very hard for me. Any help would be awesome!!

    These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
    Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
    If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 800736FD, or some other number? (If they're another number, what number are you getting?)

  • TS1369 My iphone 4 showed itunes with connector, tried to restore came back with error.  Now shows the apple & will not do anything else.  Please help!

    My iphone 4 did a update this morning. Ever since it has showed itunes with connector.  Connected to itunes tried to restore.  Came back with error now only shows the apple sign.  Please help!

    iPhone is in recovery mode.
    http://support.apple.com/kb/HT1808

  • How do I stop my iTunes crashing seconds after I've opened it?

    Please help!
    I have a HP Pavillion 15-e013tx laptop, with Windows 8. Recently I've had a problem. Whenever I opened my iTunes library, within seconds, the message 'iTunes has stopped working' appears, and I have no choice but to close the program. I have no idea why it's doing this! I have tried reinstalling the program, which didn't work, and don't know what else to try. Does anyone have any recommendations, or should I try calling Apple?
    Thank you!

    Hello there, Mateorocks.
    The following Knowledge Base article povides some great troubleshooting steps for your issue:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Particularly:
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Itunes crashes as soon as I open itunes store. Also message: data execution prevention has closed itunes flashes up after itunes has closed??

    After the recent update of iTunes. Every time I try to open up the iTunes store it crashes iTunes, But I can play my music absolutely fine through my library. Also whenever I close iTunes a message saying 'data execution prevention has closed iTunes flashes up on my screen??
    Any ideas??

    Hey there KP187,
    Here is an article for you that will help you troubleshoot this issue with iTunes on your PC:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • ITunes crashing whenever anything is plugged in

    i've an iPhone 3G and an iPod Nano 5G (the video one). since this morning, whenever i plug in either, iTunes hangs, and eventually crashes. I haven't tested either device with another computer but since both the iPod and iPhone are having problems, i'm assuming it's not a device problem, but rather a problem with iTunes.
    iTunes works fine when nothing's plugged in, but the minute i plug anything in, boom. spinning beach ball. so far, i've tried logging out and in again, shutting down and rebooting, reinstalling iTunes, restoring my home folder via Time Machine to yesterday (when iTunes was crash free -.-) and reauthorizing my computer via iTunes after deauthorizing it. zip. nothing's working.
    i'm upgrading to an iPhone 4 next week and it'll suck if i can't plug the fella in for syncing :\
    help ):

    I have the same problem: if I load iTunes for a second time and my iPod is plugged in the iTunes app and the system menus (top right corner of screen) freeze up.
    Unplugging and plugging in the iPod seems un-freeze everything for me.

Maybe you are looking for