ITunes crashes on opening..absolutely will not open!!!!!!!
I was using 7.2 since it was upgraded with no problems, then all of a sudden it won't open. I can't pin it down to anything really. I'm getting really ****** at this point. I've tried re-installing, trashing the plists, running disk warrior, verifying permissions, everything I can think of and I keep getting the same error. Anyone else having this problem? I've had so many problems with this new iMac, I just about want to toss it out the window...
Please help if you can!!!!!!!
This is the crash log:
Version: 7.2 (7.2)
Build Version: 3
Project Name: iTunes
Source Version: 7203401
PID: 350
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0xbfffc090
Thread 0 Crashed:
0 <<00000000>> 0xbfffc090 0 + -1073758064
1 <<00000000>> 0x879d7505 0 + -2019724027
Thread 1:
0 libSystem.B.dylib 0x9000a077 machmsgtrap + 7
1 com.unsanity.ape 0xc0001cac _apeagent + 307
2 libSystem.B.dylib 0x900245c7 pthreadbody + 84
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffffc054 ebx: 0x90ccdac4 ecx: 0x0201d810 edx: 0x9857ff5f
edi: 0x009b0001 esi: 0x90ccdc6a ebp: 0x009b0001 esp: 0xbfffc07c
ss: 0x0000001f efl: 0x00010286 eip: 0xbfffc090 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
Binary Images Description:
0x1000 - 0x924fff com.apple.iTunes 7.2 /Applications/iTunes.app/Contents/MacOS/iTunes
0xe05000 - 0xe9bfff com.apple.iTunes.iPodUpdater 7.1 /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x18f3000 - 0x18f6fff com.apple.LiveType.component 2.1.2 /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
0x1b04000 - 0x1b69fff com.apple.LiveType.framework 2.1.2 /System/Library/PrivateFrameworks/LiveType.framework/Versions/A/LiveType
0x1b91000 - 0x1be1fff com.DivXInc.DivXDecoder 6.0.5 /Library/QuickTime/DivX 6 Decoder.component/Contents/MacOS/DivX 6 Decoder
0x8fe00000 - 0x8fe4afff dyld 46.12 /usr/lib/dyld
0x90000000 - 0x90170fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x901c0000 - 0x901c2fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x901c4000 - 0x90201fff com.apple.CoreText 1.1.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x90228000 - 0x902fefff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x9031e000 - 0x90773fff com.apple.CoreGraphics 1.258.75 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x9080a000 - 0x908d2fff com.apple.CoreFoundation 6.4.7 (368.28) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x90910000 - 0x90910fff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90912000 - 0x90a05fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a55000 - 0x90ad4fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90afd000 - 0x90b61fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x90bd0000 - 0x90bd7fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x90bdc000 - 0x90c4ffff com.apple.framework.IOKit 1.4.6 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90c64000 - 0x90c76fff libauto.dylib /usr/lib/libauto.dylib
0x90c7c000 - 0x90f22fff com.apple.CoreServices.CarbonCore 682.23 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x90f65000 - 0x90fcdfff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x91006000 - 0x91044fff com.apple.CFNetwork 129.20 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x91057000 - 0x91067fff com.apple.WebServices 1.1.3 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
0x91072000 - 0x910f1fff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x9112b000 - 0x91149fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x91155000 - 0x91163fff libz.1.dylib /usr/lib/libz.1.dylib
0x91166000 - 0x91305fff com.apple.security 4.5.2 (29774) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x91403000 - 0x9140bfff com.apple.DiskArbitration 2.1.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x91412000 - 0x91419fff libbsm.dylib /usr/lib/libbsm.dylib
0x9141d000 - 0x91443fff com.apple.SystemConfiguration 1.8.6 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x91455000 - 0x914cbfff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9151c000 - 0x9151cfff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x9151e000 - 0x9154afff com.apple.AE 314 (313) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
0x9155d000 - 0x91631fff com.apple.ColorSync 4.4.9 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x9166c000 - 0x916dffff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x9170d000 - 0x917b6fff com.apple.QD 3.10.24 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x917dc000 - 0x91827fff com.apple.HIServices 1.5.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x91846000 - 0x9185cfff com.apple.LangAnalysis 1.6.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x91868000 - 0x91883fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
0x9188e000 - 0x918cbfff com.apple.LaunchServices 182 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
0x918df000 - 0x918ebfff com.apple.speech.synthesis.framework 3.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x918f2000 - 0x91931fff com.apple.ImageIO.framework 1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x91944000 - 0x919f6fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91a3c000 - 0x91a52fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91a57000 - 0x91a75fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91a7a000 - 0x91ad9fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91aeb000 - 0x91aeffff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91af1000 - 0x91b75fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91b79000 - 0x91bb6fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91bbc000 - 0x91bd6fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91bdb000 - 0x91bddfff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91bdf000 - 0x91cbdfff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x91cda000 - 0x91cdafff com.apple.Accelerate 1.3.1 (Accelerate 1.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91cdc000 - 0x91d6afff com.apple.vImage 2.5 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x91d71000 - 0x91d71fff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x91d73000 - 0x91dccfff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x91dd5000 - 0x91df9fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x91e01000 - 0x9220afff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x92244000 - 0x925f8fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x92625000 - 0x92712fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92714000 - 0x92791fff com.apple.DesktopServices 1.3.6 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x927d2000 - 0x92a02fff com.apple.Foundation 6.4.8 (567.29) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92b1c000 - 0x92b33fff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92b3e000 - 0x92b96fff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x92baa000 - 0x92baafff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92bac000 - 0x92bbcfff com.apple.ImageCapture 3.0.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92bcb000 - 0x92bd3fff com.apple.speech.recognition.framework 3.6 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x92bd9000 - 0x92bdffff com.apple.securityhi 2.0.1 (24742) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x92be5000 - 0x92c76fff com.apple.ink.framework 101.2.1 (71) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x92c8a000 - 0x92c8efff com.apple.help 1.0.3 (32.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x92c91000 - 0x92caffff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x92cc1000 - 0x92cc7fff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x92ccd000 - 0x92d30fff com.apple.htmlrendering 66.1 (1.1.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x92d57000 - 0x92d98fff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x92dbf000 - 0x92dcdfff com.apple.audio.SoundManager 3.9.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x92dd4000 - 0x92dd9fff com.apple.CommonPanels 1.2.3 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x92dde000 - 0x930d3fff com.apple.HIToolbox 1.4.9 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x931d9000 - 0x931e4fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x931e9000 - 0x93204fff com.apple.DirectoryService.Framework 3.3 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x93254000 - 0x93254fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x93256000 - 0x9390cfff com.apple.AppKit 6.4.8 (824.42) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x93c8d000 - 0x93d08fff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x93d41000 - 0x93dfbfff com.apple.audio.toolbox.AudioToolbox 1.4.5 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x93e3e000 - 0x93e3efff com.apple.audio.units.AudioUnit 1.4.2 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x93e40000 - 0x94001fff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94047000 - 0x94088fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x94090000 - 0x940cafff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x940cf000 - 0x940e5fff com.apple.CoreVideo 1.4 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x94305000 - 0x94604fff com.apple.QuickTime 7.1.6 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94786000 - 0x948ccfff com.apple.AddressBook.framework 4.0.4 (485.1) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94958000 - 0x94967fff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x9496e000 - 0x94997fff com.apple.LDAPFramework 1.4.2 (69.1.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x9499d000 - 0x949acfff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x949b0000 - 0x949d5fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x949e1000 - 0x949fefff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x94d2a000 - 0x94dbcfff com.apple.WebKit 419 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x94e16000 - 0x94e98fff com.apple.JavaScriptCore 418.3 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCor e.framework/Versions/A/JavaScriptCore
0x94ed1000 - 0x951b0fff com.apple.WebCore 418.21 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x9532f000 - 0x95352fff libxslt.1.dylib /usr/lib/libxslt.1.dylib
0x95359000 - 0x953e1fff com.apple.syncservices 2.5 (194) /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
0x961c1000 - 0x961c5fff com.apple.iPod 1.3 (13) /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x965f7000 - 0x965f7fff com.apple.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x96c66000 - 0x96c6bfff com.apple.agl 2.5.9 (AGL-2.5.9) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x97f79000 - 0x98c4efff com.apple.QuickTimeComponents.component 7.1.6 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x99aef000 - 0x99af5fff com.apple.ipodsynchronization 2.2 (36.0) /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
0xc0000000 - 0xc000efff com.unsanity.ape 2.0.2 /Library/Frameworks/ApplicationEnhancer.framework/Versions/A/ApplicationEnhance r
Model: iMac6,1, BootROM IM61.0093.B01, 2 processors, Intel Core 2 Duo, 2.33 GHz, 2 GB
Graphics: NVIDIA GeForce 7600 GT, NVIDIA GeForce 7600 GT, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (4.80.79.1)
Bluetooth: Version 1.7.14f14, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST3500641AS Q, 465.76 GB
Parallel ATA Device: MATSHITADVD-R UJ-85J
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: USB2.0 Hub, Up to 480 Mb/sec, 500 mA
USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
USB Device: USB Receiver, Logitech, Up to 1.5 Mb/sec, 500 mA
FireWire Device: LaCie Hard Drive FireWire+, LaCie Group SA, Up to 400 Mb/sec
FireWire Device: > LaCie d2 DVD-RW Firewire, LaCie Group SA, Up to 400 Mb/sec
Teledude
1. Disable the Unsanity APE - you can do this in the SystemPreferences
2. Remove any iTunes plug-ins
3. If they don't work, create a new account (SystemPreferences -> Accounts) and see if iTunes will launch there.
Regards
TD
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0 CoreFoundation 0x00007fff94ae9f56 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8fc20d5e objc_exception_throw + 43
2 CoreFoundation 0x00007fff94ae9d8a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff97d7f71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4 AppKit 0x00007fff8d0b462b -[NSMenu itemAtIndex:] + 165
5 AppKit 0x00007fff8d0b4784 -[NSMenu removeItemAtIndex:] + 63
6 Safari 0x00000001066f05be -[AppController awakeFromNib] + 387
7 CoreFoundation 0x00007fff94ae0fb1 -[NSObject performSelector:] + 49
8 CoreFoundation 0x00007fff94ae0f32 -[NSSet makeObjectsPerformSelector:] + 274
9 AppKit 0x00007fff8d09c347 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
10 AppKit 0x00007fff8d0928bb loadNib + 322
11 AppKit 0x00007fff8d091db8 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
12 AppKit 0x00007fff8d091cd3 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
13 AppKit 0x00007fff8d091c16 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
14 AppKit 0x00007fff8d302cd7 NSApplicationMain + 398
15 Safari 0x00000001068f90ba SafariMain + 166
16 Safari 0x00000001066e0f24 Safari + 3876
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abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8f2f7ce2 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff9810b7d2 pthread_kill + 95
2 libsystem_c.dylib 0x00007fff980fca7a abort + 143
3 libc++abi.dylib 0x00007fff9326c7bc abort_message + 214
4 libc++abi.dylib 0x00007fff93269fcf default_terminate() + 28
5 libobjc.A.dylib 0x00007fff8fc211b9 _objc_terminate + 94
6 libc++abi.dylib 0x00007fff9326a001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib 0x00007fff9326a05c std::terminate() + 16
8 libc++abi.dylib 0x00007fff9326b152 __cxa_throw + 114
9 libobjc.A.dylib 0x00007fff8fc20e7a objc_exception_throw + 327
10 com.apple.CoreFoundation 0x00007fff94ae9d8a +[NSException raise:format:arguments:] + 106
11 com.apple.Foundation 0x00007fff97d7f71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
12 com.apple.AppKit 0x00007fff8d0b462b -[NSMenu itemAtIndex:] + 165
13 com.apple.AppKit 0x00007fff8d0b4784 -[NSMenu removeItemAtIndex:] + 63
14 com.apple.Safari.framework 0x00000001066f05be -[AppController awakeFromNib] + 387
15 com.apple.CoreFoundation 0x00007fff94ae0fb1 -[NSObject performSelector:] + 49
16 com.apple.CoreFoundation 0x00007fff94ae0f32 -[NSSet makeObjectsPerformSelector:] + 274
17 com.apple.AppKit 0x00007fff8d09c347 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
18 com.apple.AppKit 0x00007fff8d0928bb loadNib + 322
19 com.apple.AppKit 0x00007fff8d091db8 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
20 com.apple.AppKit 0x00007fff8d091cd3 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
21 com.apple.AppKit 0x00007fff8d091c16 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
22 com.apple.AppKit 0x00007fff8d302cd7 NSApplicationMain + 398
23 com.apple.Safari.framework 0x00000001068f90ba SafariMain + 166
24 com.apple.Safari 0x00000001066e0f24 0x1066e0000 + 3876
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8f2f87e6 kevent + 10
1 libdispatch.dylib 0x00007fff9403c786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff9403b316 _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8f2f8192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9810b594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff9810cb85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8f2f8192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9810b594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff9810cb85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff8f2f7bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9810d274 _pthread_cond_wait + 840
2 com.apple.WebCore 0x00000001077c5e8b WebCore::IconDatabase::syncThreadMainLoop() + 107
3 com.apple.WebCore 0x00000001077c39a4 WebCore::IconDatabase::iconDatabaseSyncThread() + 500
4 com.apple.JavaScriptCore 0x000000010710127f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib 0x00007fff981098bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff9810cb75 thread_start + 13
Thread 5:: CoreAnimation render server
0 libsystem_kernel.dylib 0x00007fff8f2f667a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8f2f5d71 mach_msg + 73
2 com.apple.QuartzCore 0x00007fff91264df5 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore 0x00007fff91264d35 thread_fun + 24
4 libsystem_c.dylib 0x00007fff981098bf _pthread_start + 335
5 libsystem_c.dylib 0x00007fff9810cb75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff662de418 rdx: 0x0000000000000000
rdi: 0x000000000000060b rsi: 0x0000000000000006 rbp: 0x00007fff662de440 rsp: 0x00007fff662de418
r8: 0x00007fff7d871fb8 r9: 0x00007fff662ddea8 r10: 0x00007fff8f2f7d0a r11: 0xffffff80002dad60
r12: 0x00007f867143e720 r13: 0x0000000000000005 r14: 0x00007fff7d874960 r15: 0x00007fff662de590
rip: 0x00007fff8f2f7ce2 rfl: 0x0000000000000246 cr2: 0x00007f867184bffe
Logical CPU: 0 -
Please help!
My Itunes says there is a corrupt file and will not open (IMac 2010). I couldn't fix it by reinstalling ITunes so I moved ITunes to trash. It will not delete from my trash as it is saying "Japanese.lproj" is in use. I have never opened or used "Japanese.lproj". I can't delete ITunes or open ITunes to close the Japanese.lproj, what do I do? Thank you for any help you can provide..It will not delete from my trash as it is saying "Japanese.lproj" is in use. I have never opened or used "Japanese.lproj".
Interesting. This sort of thing is more common on Windows systems. Taken at face value, one of the iTunes program files (one of the Japanese language resources) is damaged.
I'd try running your Disk Utility over your startup disk. Does it find/repair any damage? If so can you empty your trash and reinstall your iTunes successfully now? -
iTunes 10.6.0.40 will not open on Windows 7, no error messages come up. Have tried un-installing it and re-installing it many times. Please help.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases.
Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
tt2 -
I installed itunes 11 and now it will not open any help would be GREATLY appreciated!!!
I installed itunes 11 and now it will not open any help would be GREATLY appreciated!!!
Hi
Can you use the mouse to access and start System Preferences?
When you rest the mouse over a dock icon, does its name pop up?
What happens if you open an application by ctrl-clicking on the icon then selecting Open?
Bob -
I can not get the new verison of Itunes to load and it will not let me open my old one.
I can not ge the new iTunes to load and it will not let me open the old one.
Do you get an error message when you try to open iTunes? If so, what does it say? (Precise text, please.)
-
Downloaded a book from itunes, works on iphone6, but will not open on ipad air. "not formatted correctly ". Any ideas ?
Hello colinOxford0917,
I'm sorry to hear you are having these issues with iBooks on your devices. If you continue to have issues opening the book in question on your iPad Air due to a format error, you may want to try deleting the copy on your iPad, then redownloading it directly to your iPad from the iBook Store. You may find the information and steps outlined in the following articles helpful:
Frequently asked questions about iBooks - Apple Support
iBooks: Tips for managing your iBooks library and storage on iOS devices - Apple Support
Regards,
- Brenden -
Is this beta. The image for Yosemite is a very big rock, appropriate as this OS sends your mac back to the stone-age. iTunes crashes on open, iPhoto won't update, Safari shows text without graphics, can't get Java 8 'cause Safari "can't find server". Wifi slower than a crippled snail. Does anyone know how to uninstall this rubbish?
travellingbirder wrote:
Is this beta ?
You tell us Finding the OS X version and build information on your Mac. -
I have purchased an album but one track keeps crashing my laptop and will not download to my iTunes? Any suggestions or help. Thanks
Hi there jq221,
You may find the information in the article below helpful.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
-Griff W. -
Why does itunes crash upon opening after the software update?
Why does itunes crash upon opening after the software update? Everything worked fine until I decided to update this morning and as soon as the computer rebooted, the error message appeared. Is there anything available to fix this?
I answered the same question in a similar post. It's all to do with the wireless sync.
I used the following method to stop iTunes from constantly restarting -
Open task manager
Select the 'Processes' tab.
Look for 'iTunesHelper.exe'
Select 'iTunesHelper.exe' then click on 'end process'
Hope this helps. -
i have purchased itunes match but the cloud will not load on my ipad 4.it works on my iphone 5 & it originally worked on my ipad.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?
On the MBP, in iTunes, switch to Song view and enable the iCloud Status column by pulling down View > View options and selecting the option for "iCloud Status." Close the small window. Look for any tracks that have a status of "waiting." If you see several of them disable iTunes Match while holding down the Option key. Quit iTunes, wait a few seconds, then open it again and turn iTM back on. Let it compelete the scan. Wait until all tracks that are "waiting" have a status of either "matched" or "uploaded."
On the iPad, turn off iTunes Match then launch the Music app and let the contents clear out. Power cycle the iPad for good measure, then re-enable the service once all the tracks in iTunes have been processed. -
Firefox crashed this morning. It will not launch even after being uninstalled and reinstalled. All I can get is a crash box. It will not relaunch in any way
== This happened ==
Every time Firefox opened
== this morning -- it did not open ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; yie8)This sounds the same as my issue. I was browsing in Firefox v6.0 last night and all of a sudden it closed with no notice or error message. When I tried to open FF I received the messaga; We're Sorry - Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." I does not restart. I have been using IE to browse for a solution and nothing works other than opening as administrator. Now this problem is only on one of my laptops and is fine on my desktop and other laptops so it appears to be something specific to my laptop which is running Window XP Home and Service Pack 3.
Some suggestions were to change the profile (did not work), end the firefox.exe process in task manager (not running in processes) and delete an xpicleanup.exe (not listed).
The only thing that works is to run as administrator but I have to do this everytime. Is ther a solution?
file. -
How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?, How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?
App Store Failure / Updates White Screen
Tap Settings > General > Date and Time > Set Automatically > Off. Set the date one year ahead. Then try to access the App Store.
It may be a connection issue. Try changing your DNS settings to Google’s open DNS by tapping Settings > Wi-Fi >, tap the blue arrow next to your current Wi-Fi network, and then tap the “DNS” field and enter the DNS servers; 8.8.8.8 (Google’s Public DNS, 8.8.4.4 also alternate). -
Using 2006 iMac running Mac OS 10.6.8.
My iTunes App (11.3.1) will not launch.
Upgraded to iTunes (11.4) but problem persists.
Need help.I have no answers for ya, but I do have the same problem, so we are not alone in this.
My iTunes stopped working after I did a couple of software updates that got my iTunes up to v. 11.4. Since that update, I can't get iTunes to open at all, neither from my dock nor from the Applications menu.
I'm wondering: Perhaps these latest iTunes updates are simply too advanced for my 10.6.8 operating system? If that's the case, how can I backtrack to an earlier version of iTunes that is compatible with my computer OS?
Any thoughts? -
Why does the Iphone4 freeze up after downloading the IOS7.6 patch showing an ITUNE icon? The phone will not change screens for 4 hours.
I Turn it off/on and nothing changes.Hello bigboza,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
Have a nice day,
Mario
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