ITunes crashes on opening after update

After an iTunes update today it crashes as soon as I open it. It seems like the same problem as discussed a few topics down, but Quicktime is working fine and I have no extra QuickTime files in the \Windows\system32\ directory.
I've tried all the removing and reinstalling fixes suggested by Apple but the same thing still happens.
Error signature:
AppName: itunes.exe AppVer: 9.0.3.15 ModName: unknown
ModVer: 0.0.0.0 Offset: 000000dd
I'm running iTunes on XP in VirtualBox inside Ubuntu 9.10. I only have this set up to use iTunes and it has been working perfectly up until the update today.
I had my iPod Touch plugged in while iTunes was updating, it also tried to update and that crashed and locked my iPod. Now I've got no iTunes or iPod

I haven't reinstalled the newest iTunes, but I checked all QuickTime player functionality before I removed it yesterday and all worked fine.
Thanks, liza. That rules out a whole cluster of possible issues.
When you get 9.0.3.15 reinstalled, the next thing we'll check on is whether it's a systemwide issue or if it's associated with a specific user account. (This isn't a cure in itself, but it will help us narrow in closer on possible causes.)
Head into your User accounts control panel and create a new user account with full administrative rights.
Now log out of your usual user account and log into the new account. (Don't use fast user switching to move between accounts.) Try launching iTunes 9.0.3.15 in there. (If it does launch, the iTunes Setup assistant will run. Don't add files to iTunes, just let her eventually launch to an empty library. Your content is safely tucked away in the usual user account.)
Do you get a proper launch in the other account, or do you also get the launch error?

Similar Messages

Why does itunes crash upon opening after the software update?

Why does itunes crash upon opening after the software update? Everything worked fine until I decided to update this morning and as soon as the computer rebooted, the error message appeared. Is there anything available to fix this?

I answered the same question in a similar post. It's all to do with the wireless sync.
I used the following method to stop iTunes from constantly restarting -
Open task manager
Select the 'Processes' tab.
Look for 'iTunesHelper.exe'
Select 'iTunesHelper.exe' then click on 'end process'
Hope this helps.

ITunes won't open after update; MacBook Pro, Mac OSX 10.6.8, iTunes version 11.1.5

iTunes won't open after update - help, please; MacBook Pro, Mac OSX 10.6.8, iTunes version 11.1.5.

i had a problem similar to yours and better yet, i have the fix for it. i downloaded maverick 4 months ago and was without itunes ever since. all itunes icon did was bounce. itunes would never open and whats more, is when i would try to update it, i would get a "thank you for downloading itunes!" page , but the download would never work. so i scoured the net for solves. nothing that worked. <4 months later> then last night i took a new approach. i decided even though maverick would not allow me to uninstall itunes, i would find a way to uninstall itunes. then i would reinstall back to 11.1.5 i was successful and heres what i did.
step one-
Back up your iTunes Library.itl file, found under ~/Music/iTunes
(even tho i didnt, i only had 3 artists in there at the time. and they didnt get erased but i advise you back up just in case.)
step two-
download itunes 10.7 from apple. i used this link Download it from Apple here
(i pulled the link from Aarons website (awesometast.com). you download 10.7 however you want but i used the link above and have had no issues).
although im not sure you need to do this step ( you may be able to download 11.1.5 itunes without 10.7, i did because i was following intructions from http://awesometoast.com/downgrading-to-itunes-10-7-from-itunes-11-on-osx/
step 3-
open Terminal
step 4-
enter in these 3 commands hitting return after each line. 1st line nothing seems to happen, 2nd line nothing seems to happen and 3rd line gives you a warning and requires password to continue. when i did it, my password didnt appear as i entered it and i hit return without looking, so i entered it in again, although im not sure i had to the 2nd time.
killall iTunes
killall "iTunes Helper"
sudo rm -rf /Applications/iTunes.app/
step 5-
drag off and dump the itunes icon (which now has the ? shadow in it) off your dock.
step 6-
install 10.7 itunes you downloaded earlier. (not sure if this part is neccesary. you may be able to just download 11.1.5 but i downloaded 10.7 because i was following Aarons steps.) itunes now works.
step 7-
go to apple and update to 11.1.5 itunes. install it. open it and you have itunes 11.1.5 in perfect working order. assuming you have a decent internet speed for the downloads, the whole process takes very little time.
with those steps above, you can solve itunes just bouncing and not launching issues and also the "thank you for downloading" and nothing downloads issue. enjoy. also i would like to give a shout out to http://awesometoast.com and thank Aaron for the knowledge that enabled me to get itunes back into my life.

Itunes won't open after update to 10.6.1

After my itunes updated to 10.6.1 it doesn't open anymore. I just get this...
iTunes cannot be opened because of a problem.
Check with the developer to make sure iTunes works with this version of Mac OS X. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OS X.
Process:         iTunes [1176]
Path:            /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier:      com.apple.iTunes
Version:         ??? (???)
Build Info:      iTunes-10610701~1
Code Type:       X86 (Native)
Parent Process: launchd [103]
Date/Time:       2012-05-27 15:54:50.216 -0700
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          2048 sec
Crashes Since Last Report:           6
Per-App Crashes Since Last Report:   -2
Anonymous UUID:                      FB68048E-106F-44FD-A46D-31430C65AD29
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
Referenced from: /Applications/iTunes.app/Contents/MacOS/iTunes
Reason: image not found
Binary Images:
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
Model: iMac7,1, BootROM IM71.007A.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 3 GB, SMC 1.21f4
Graphics: ATI Radeon HD 2600 Pro, ATI,RadeonHD2600, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: WDC WD3200AAJS-40RYA0, 298.09 GB
Parallel ATA Device: MATSHITADVD-R   UJ-85J
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfa200000 / 3
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0xfa220000 / 4
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfa400000 / 2
USB Device: FreeAgent Xtreme, 0x0bc2 (Seagate LLC), 0x3101, 0xfa410000 / 5
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8206, 0x1a100000 / 2
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0x1d100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000 / 2
I have tried uninstalling and reinstalling about five times and I still get the same pop-up message. Also, my music folder is empty... all my mp3 files are gone. What happened and what can I do?

Ciarra! If you uninstall ITunes, you will not lose your content because your music, apps and other things are in your music library (default mode). So do not delete your music library.
Uninstaling iTunes can fix your problem. Do not worry, your content will stay in your pc.
Ah... If you want keep your backup from your device, so do not delete the C:\Program Files (x84)\iTunes
Do the reinstallation and tell me what happen.
Dany

Itunes won't open after update to 11

I've been running Itunes 10 on my macbook pro (Snow Leopard) until today when I updated to 11. The update appeared to complete successfully (no error messages). But afterwards when I try to open iTunes it immediately exits (with no user-facing message) and Console shows a message like this:
12/3/13 1:36:23 PM com.apple.launchd.peruser.501[143] com.apple.console ([0x0-0xdd0dd].com.apple.iTunes[1045]) Exited with exit code: 1
Some troubleshooting steps I've already tried:
Same thing happens if I try to start itunes in "safe mode".
Same thing happens if I try to start itunes from a different user account.
I've repaired permissions.
I've restarted a few times since installing Itunes and since repairing permissions.
Quicktime starts fine.
I'm not particularly interested in version 11 features, I'd be happy to have version 10 back -- or a working version 11.
But what I really really don't want is to lose any library information, playlists, play counts, ratings, etc. I want to be quite careful not to lose any of those.
One thing that looks suspicious to me is that it looks like in some way version 10 is still installed. At the end of the install, installd wrote both of these lines to the log in the same second:
12/3/13 11:39:10 AM installd[6928] install Installed "iTunes" (11.1.3)
12/3/13 11:39:10 AM installd[6928] install Installed "iTunes" (10.6.3)
Also if I open Software Update, under "Installed Software" it also shows both versions:
Thanks!

After updating to OSX 10.9.3, my iTunes won't open. If I try to drag it to trash, I get the message "iTunes can't be modified or deleted because it is required by OS X".

ITunes will not open after update to 11.4

I updated iTunes, along with the other updates I was prompted to install but now my iTunes will not open. At all. No error message or anything. Please someone help?
Thanks.

Hi Cchoe,
I see that you are experiencing an issue with iTunes after an update. It sounds like this issue could be related to third-party software interactions with iTunes. Here is an article that will help you troubleshoot:
iTunes: Troubleshooting issues with third-party iTunes plug-ins - Apple Support
https://support.apple.com/en-us/HT203395
Thanks for using the Apple Support Communities. Have a good one!
-Braden

ITunes won't open after update, Sept. 20 ' 13 OSX 10.6.8

After updating the computer today the iTunes will not open, it hops up and down a couple times and stops. Up

After updating the computer today the iTunes will not open, it hops up and down a couple times and stops. Up

ITunes will not open after updating

Ever since the update to 7.1.1 iTunes will not open.
I get a pop-up window that says iTunes has stopped working.
I have followed Apple's instructions for Vista about uninstalling all Apple products. I have done this 8+ times and I am at a total loss. I am a webmaster and Sr. Sys. Admin for a software company, so it's not like I don't have experience with computer/software issues.
When I look at the Windows application log. I have this error:
Faulting application iTunes.exe, version 7.7.1.11, time stamp
0x4890a5ee, faulting module kernel32.dll, version 6.0.6001.18000, time
stamp 0x4791a76d, exception code 0xc0000005, fault offset 0x000254d8,
process id 0xf44, application start time 0x01c8fb2e587a39a9.
This started happening after I updated.
No other issues with any other programs. Quicktime will start up and run.

I hear you. My itunes is fubared and Apple and ALL the articles they send do NO good. I have emailed Apple many times and nothing helps.
Whatever they changed with version 7.1 messed up itunes and you can't go back.
I have emailed Apple asking them if I can delete my itunes directory and any references to itunes and NOT lose my 10K songs. They havent responded to that email and my guess is that it will delete it. But Im not going to risk losing my library until I know for sure !
Im in the same boat you are, I dont want to lose my library either. APPLE NEEDS TO FIX THIS PROBLEM AND NOW !!
anyway this is a pain in the *** but itunes(windows) will open this way
UNTIL APPLE FIXES THIS !
1.boot up windows
2.right click on your START button
3.go to C:\ProgramData\Apple Computer\iTunes (my machine is a Dell with Vista)
4.go to the itunes directory C:\ProgramData\Apple Computer\iTunes\SC INFO
5.delete BOTH files SC info.sidb AND SC info.sibb
6.launch itunes, it should open, mine did.
7. if you have any purchased songs from the istore, log-in with your user name/password.
THIS WORKED FOR ME BUT YOU HAVE TO LEAVE YOUR ITUNES OPEN, IF YOU CLOSE IT OUT, YOU WILL HAVE TO REPEAT THE PROCESS AGAIN. (at least I did)
GOOD LUCK !!

Itunes will not open after updating to the 10.2 version

After updating itunes does not open, an error messege pops up saying iTunes has encountered a problem and needs to close, and this is what the data says...
Exception Information
Code: 0xc0000005 Flags: 0x00000000
Record: 0x0000000000000000 Address: 0x000000001600246c
System Information
Windows NT 5.1 Build: 2600
CPU Vender Code: 68747541 - 69746E65 - 444D4163
CPU Version: 00040FB2 CPU Feature Code: 178BFBFF
CPU AMD Feature Code: EBD3FBFF
Module 1
iTunes.exe
Image Base: 0x00400000 Image Size: 0x00000000
Checksum: 0x009538af Time Stamp: 0x4d756476
Version Information
Signature: feef04bd
StrucVer: 00010000
FileVer: (10.2:1.1)
ProdVer: (10.2:1.1)
FlagMask: 0000003f
Flags: 00000000
OS: 00000004
FileType: 00000001
SubType: 00000000
FileDate: 00000000.00000000
This goes on and on through different modules concerning .dll files but nowhere did is see an error code, this whole thing might be the code but I wouldnt know, the data is very very long. I've tried uninstalling and reinstalling as well as the utility cleanup but nothing works.
Thank you for any and all help!

Many thanks.
AppName: itunes.exe AppVer: 10.2.1.1 ModName: dnssd.dll
With that one, the only workaround I'm aware of at the moment is to disable your BonJour Service.
Right-click "My Computer" and select "Manage".
Expand "Services and Applications"
Open "Services"
Right click on the BOnJour service and select "properties".
In the General tab, change the start-up type to "disabled".
OK out of the tab.
Restart the PC. Does iTunes launch for you now?

ITunes crashes upon opening after telling me the volume is turned all the way down....

After updating to iTunes 11.1.3, everything was fine initially. Suddenly though, as of yesterday, my iTunes decided that it was going to turn off it's own program-controlled volume. It was kind enough to alert me to this, and I closed the warning about it and set about raising the volume, wondering why I had turned it down in the first place. At this point though, iTunes had stopped responding at all. So, I forced it to quit, reopened it, and once again it alerted me to the fact that the volume was turned all the way off. Okay, I said, told it not to warn me again, closed the warning and then there was a new alert about the fact that my previous forced closure of iTunes resulted in extra windows being closed that it was now asking me if I wanted to reopen. I can't even click on the "Don't Reopen" button, as the program itself once again stops responding after I acknowledge the first warning about the lack of volume. Anytime I open iTunes it does this (repeated without fail, several dozen times now...). Once iTunes is open, none of the options in the Help or Edit or File or any of those buttons in the taskbar are actually clickable, since I can't do anything before acknowledging the alert about the volume, after which it inevitably stops responding. Tried restarting the Mac to no avail. Tried downloading and installing a fresh iTunes hoping it might repair the damaged files, to no avail. I can't actually remove the current iTunes from the computer since apparently it is 'essential to OS X'. Not really sure how to go about fixing this issue.....could anybody shed some light on this?
Thanks!

In that case I would reinstall your itunes. It will just install over the top of the existing program. As a precaution it is usually wise to make a copy(Backup) of your itunes folder when installing itunes. It should not affect anything but you never know
You can find the install package for itunes 11 here
http://www.apple.com/itunes/download/

Itunes store wont open after update to 10.5

itunes store wont open and not able to back up my phone when i updated my computer with 10.5 (windows 7) help

So the Mic shows in System Preferences > Sound > Input tab but the volume adjustment makes no difference.
I have checked to see if MUTE, which would normally effect output had any effect and it does not. My blue bar still moves.
If System Profiler sees the Mic I would try deleting com.apple.audioDevices.Settings.plist from Hard Drive/Library/Preferences
These are the Preferences in the Library you can see when you open the Hard drive not the one in your home folder.
IF this does not bring the Mic back to full life it may need and engineer to tell you more.
4:53 PM Saturday; July 19, 2008

Itunes won't open after update

My Itunes won't open since I updated it... No error messages appears and in the task manager, the process is running.. but nothing appears in Task Manager Applications! And, of course it never opens...
Someone else with the same problem found any solution?

Same thing happens to me, I installed iTunes 10 and it simply won't open when I launch it.
I don't have the bonjour service in my Task Manager so I guess I can't try that solution.
This stinks, what is wrong with this faulty version of iTunes? If I lose my iPhone data I would seriously die.
BTW I'm using Windows Vista.
PLEASE HELP!!!!

Itunes doesn't open after update

after upgrade and reboot iTunes will not open. ***??? Am uninstalling and re-installing in hope this resolves problem.

Hello,
Leopard requirements/10.5.x...
    * Mac computer with an Intel, PowerPC G5, or PowerPC G4 (867MHz or faster) processor
minimum system requirements
    * 512MB of memory (I say 1.5GB for PPC at least, 2-3GB minimum for IntelMacs)
    * DVD drive for installation
    * 9GB of available disk space (I say 30GB at least)
Classic/OS9 Apps no longer supported.
Trouble is Apple no longer sells it, check eBay & such for the Retail version, not the Gray Discs...
http://www.ebay.com/sch/i.html?_nkw=mac+os+x+leopard+retail+10.5
There are workarounds if the 867MHz CPU is the only hangup...
http://sourceforge.net/projects/leopardassist/
http://lowendmac.com/osx/leopard/unsupported.html
So we know more about it...
At the Apple Icon at top left>About this Mac, report the version of OSX from that window, then click on More Info, then click on Hardware> and report this upto but not including the Serial#...
Hardware Overview:
Model Name: eMac
Model Identifier: PowerMac6,4
Processor Name: PowerPC G4 (1.2)
Processor Speed: 1.42 GHz
Number Of CPUs: 1
L2 Cache (per CPU): 512 KB
Memory: 2 GB
Bus Speed: 167 MHz
Boot ROM Version: 4.9.2f1

Itunes Store not opening after updating Itunes

Hey guys
I can't get the itunes store to open, I just updated Itunes and did all the troubleshooting that is reccomended on apple.com to make sure everything is up to date. Any ideas of how to solve it?
Thanks

Cindy, I had that one. I can't remember all of the steps I took but I can now get iTunes working and not recognizing my iPod (I get the message that I need to reinstall iTunes).
You need to uninstall iTunes and QuickTime through the Add / Remove Programs AND delete certain folders.
This page should help: http://docs.info.apple.com/article.html?artnum=93976
Ignore the Windows Installer Cleanup Utility from Microsoft.
Does anyone know if Apple bothers to check the forums anymore. Have they hung us out to dry?

Quicktime and iTunes Won't Open after updating to iTunes 7.3.1

So this morning I downloaded iTunes 7.3.1, but I winged it as usual. And I only winged it because the option to upgrade was in Korean, and for some reason I can't change it to English. But anyway, I updated as usual and my computer restarted. Then I tried to open up iTunes and I got a error report. And it took me to a Windows Error Reporting and said the problem was my hard drive. And said to go to run, type in EVENTVWR, and double click on application and than double click on an event ID of 1005. That didn't work, so of course my iTunes and Quicktime(which won't install even after I tried to repair it) arn't having a temp. problem. So I tried the second solution and typed in CMD after I clicked run. And then a black window popped up and I was suppose to type in chkdsk /f, but when I tried to start typing the window just closed itself. And after I got home this evening, I tried opening iTunes and it said to reinstall iTunes and I did. So I tried opening it agains after I reinstalled it, and the same error popped up and quicktime still will not open.
So any suggestions on what to do?
Sony Windows XP
Sony Windows XP

Okay. That's looking like a badly broken QuickTime (although it's not the most common message people see under those circumstances).
So we'd better try swapping out your existing QuickTime. Since it's giving you "fatal errors", it's unlikely that you'll be able to use Add/remove Programs to uninstall it. So we'll try getting it out of there by other means.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC (Run CleanUp, find "QuickTime in the entries in CleanUp, select the QuickTime entry and click "Remove"):
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
next, we'll try to get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the repair install.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?

ITunes crashes on opening after update

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