ITunes crashes on store access in Windows 8.1
The early November 2013 iTunes update 11.1.3.8 crashes at about 75% to 80% of the way through the "progress bar" when accessing the iTunes store on my Windows 8.1 64-bit computer.
I have tried to repair and then reinstall both iTunes and iCloud, but all that accomplishes is the need to enter my Apple ID and password, which appear to be accepted (since the attempt to access the store is started).
Here are some of the error messages I'm seeing:
Unhandled exception at 0x75372EEC (Kernelbase.dll) in iTunes.exe
0xC06D007E: Module not found (parameters: 0x0054EC54)
Faulting application name: iTunes.exe, version: 11.1.3.8, time stamp: 0x5274a87d
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16408, time stamp: 0x523d4548
Exception code: 0xc06d007e
Fault offset: 0x00012eec
Faulting process id: 0x29fc
Faulting application start time: 0x01cedd66c4e1877a
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report Id: 18dbc8b0-495a-11e3-bef2-606c669e2888
Faulting package full name:
Faulting package-relative application ID:
Your problem is not the same issue I was having, but maybe it would be fixed by the same thing I did.
1. Browse to "C:\Users\<YourUserName>\AppData\Roaming" in Windows Explorer.
2. Rename the "Apple Computer" folder to "Apple Computer-old".
3. Start iTunes
4. Close iTunes
5. Copy the file "iTunesPrefs.xml" from "C:\Users\<YourUserName>\AppData\Roaming\Apple Computer-old\iTunes"
6. Paste the old "iTunesPrefs.xml" into the new "Apple Computer\iTunes" folder iTunes just created (not the one you renamed) under "C:\Users\<YourUserName>\AppData\Roaming\Apple Computer-old\iTunes"
7. Overwrite the new iTunesPrefs.xml with your old copy of the file.
If you don't care about losing your iTunes preferences then you can just do step 2. You can always go back and grab things from the old folder later if you realize you wanted to have your EQ settings, individual track gains, etc...
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ITunes crashes when I access iTunes Store/get Microsoft error message
I run iTunes on XP. I can open/play/synch iTunes just fine.
But over the last two days, as soon as I access the iTunes Store, I get a Windows error message (that iTunes has encountered an error and needs to close, etc.). The event viewer indicates that the faulting module is usually an Application Error ("Faulting application itunes.exe, version 9.1.1.12.faulting module webkit.dll.version 5.31.22.7, fault address 0x000f24de") followed a few seconds later by a problem with the Bonjour Service.
The odd thing is, I can log into iTunes Store to check the details of my account such as credit card billing address.
I reinstalled the latest iTunes but that's not fixing the problem.
Help!Hi jfahlenkamp,
Thanks for visiting Apple Support Communities.
If iTunes quits unexpectedly when accessing the iTunes Store, try the troubleshooting steps in these articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Regards,
Jeremy -
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Oh, and here's the Error Signature when it crashes:
AppName: itunes.exe AppVer: 6.0.1.3 ModName: quicktime.qts
ModVer: 7.0.3.50 Offset: 00097dc4
System Information:
Windows NT 5.1 Build: 2600
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When syncing my iPad via iTunes using Windows 7 Professions (SP1)... iTunes crashes repeatedly. This just started. Any suggestions greatly appreciated.
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Anybody have any thoughts?I also have problems with iTunes crashing, though I doubt your problem has to do with accessing the drives. I believe it's a more basic code problem with the new update. All I have to do is hit the grid button when I am shuffling through my entire library and the program crashes - guarunteed.
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Old SilvaHi ,
Welcome to the Apple Support Communities!
I am sorry to hear that you cannot connect to or download from the iTunes and App Stores. There are some very good troubleshooting steps that I would recommend in this situation. Please follow the steps and information in the article below.
Can't connect to the iTunes Store
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a great day,
Joe -
ITunes on Windows 8.1 crashing on Store access
iTunes no longer allows me to access the iTunes Store from within iTunes. It starts to access then the progress bar quits at the 80% mark and then I get an error message stating that iTunes has created an error situation in Windows and must be closed.
Opening iTunes with the Ctrl/Shift option (safe mode) doesn't help.
Any solutions available???
KHi Kenn try this
COPY file QTMovieWin.dll From location: C:\Program Files (x86)\Common Files\Apple\Apple Application Support\QTMovieWin.dll
PASTE IT To location: C:\Program Files (x86)\iTunes
I worked for me and many people
Give me a feedback Claudine -
ITunes crashes loading Store on Windows 8 64-bit
I have iTunes 11.1.4 installed on a Lenovo X1 Carbon with Windows 8 64-bit. It will start and I can play music, sync devices, and update existing applications. Unfortunately, it crashes every time I try to load the store.
I have tried launching in safe mode, re-installing, adding the Apple Application Support directory to my path, and removing the preference files. When it crashes, this is the error message:
EventType=APPCRASH
EventTime=130363076703894415
ReportType=2
Consent=1
UploadTime=130363076706694490
ReportIdentifier=4c63ed7e-907a-11e3-bed8-f4b7e2ce4019
IntegratorReportIdentifier=4c63ed7d-907a-11e3-bed8-f4b7e2ce4019
WOW64=1
NsAppName=iTunes.exe
Response.BucketId=9439625fbaee5e38d3dc0792676dc9b0
Response.BucketTable=1
Response.LegacyBucketId=73042080504
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iTunes.exe
Sig[1].Name=Application Version
Sig[1].Value=11.1.4.62
Sig[2].Name=Application Timestamp
Sig[2].Value=52ddbf7a
Sig[3].Name=Fault Module Name
Sig[3].Value=***.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=7537.60.5.18
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=52a28ea4
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000017d0
I have checked to ensure ***.dll is in the Apple Application Support folder, and have also copied it to the iTunes folder.
Any other thoughts on actions I could take?
Regards,
DennisI tried many solutions, from compatibility mode, to running as admin and even reinstalling all the apple software. Nothing did the trick.
I finally figure it out a way to fix it. Roll back to an older version, pretty much what Atlas Axe did. However, I didn't have an old installer backed up so I had to look for it on the web.
This is what I did:
1. Download itunes 11.1.0
Instructions: http://warrington.ufl.edu/itsp/docs/TAC_InstallingiTunes.pdf
Direct links:
- Windows32-bit 94.08MB https://secure-appldnld.apple.com/iTunes11/041-8597.20130918.PmmEw/iTunesSetup.e xe
- Windows64-bit 95.76MB https://secure-appldnld.apple.com/iTunes11/041-8598.20130918.Exe55/iTunes64Setup .exe
2. Uninstall all apple software.
Instructions: http://support.apple.com/kb/HT1923
In a nutshell, uninstall these programs. MUST uninstall in the listed order.
- iTunes
- Apple Software Update
- Apple Mobile Device Support
- Bonjour
- Apple Application Support (iTunes 9 or later)
3. Reboot your system
4. Install Itunes 11.1.0 from the just downloaded installer. -
ITUNES downloads from store causing BSOD windows stop error- Please Help!
Hi everyone,
maybe someone can help me out or knows how to fix this problem.
Problem in detail:
This problem started since I updated to the latest version of itunes 7 to download video for my ipod video 30gb. Itunes worked perfect on my computer before updating as I used it with an ipod mini.
I was able to use my new IPOD 30gb fine and transfer all my music to it correctly.
The main problem occurrs when downloading anything from itunes store...1st noticed this when my podcasts were updating and downloading and then the system suddenly crashed with the windows blue screen error message and had to reboot. This happened multiple times so I disabled the automatic downloads of podcasts. Itunes then works fine when not downloading anything.
I then tried purchasing a TV show, whole series, and when it began downloading, the Exact same Error and Blue screen will occur--Very Frustrating.
I uninstalled ITUNES and Quicktime, and then reinstalled them via the latest download from itunes. The same errors still occur.
When windows reboots and sends error report to Microsoft, it states the error is due to a Driver error of which the specific driver is not known.
I have called apple/itunes support and spoke with them and they could not figure out the problem and said I should check with my computers cust service and/or microsoft as it was probably something on this end...I did this and they stated the problem must be something with itunes and especially since all other programs run fine on my system.
SO basically I am going in circles trying to figure this out so I am hoping someone here may know how to fix this problem.
Not only that, but I tried the same on my desktop as I figured I could at least download my podcasts and purchases to my desktop and then transfer to my ipod from there(as I am mainly using my labtop for my ipod) and updated my desktop to itunes 7 latest version,, and figured it would work on my desktop with same operating system----but it Caused the SAME error BSOD as my labtop and in same fashion....only when downloading from itunes.
ANy help is much appreciated as I got the ipod video mainly because of ITUNES video content and podcasts and if I cannot use these major functions on ITUNES than This Was a Complete Waste for me to get the Video IPOD.
Hope there is a way to fix
ThanksI afraid can’t help much with this, but no one else
has answered. It does seem very odd that two
different computers have the same problem. It makes
you wonder about the content you were trying to
download. As a matter of interest was the
installation for both computers done from the same
download file?
When your computer dies, can you read the stop
message or does it disappear, if it does, go to
Control Panel>System>Advanced
Click Settings in Start Up and Recovery and make sure
that Automatically Restart is no checked.
You should be able to get a stop number from the blue
screen and you may also be able to identify the
filename of a driver, which could give a clue to the
problem.
The Microsoft Website has a certain amount of help on
specific stop messages, you can search for the number
of the stop message which will be something like
0x0000000A.
There is also some help on troubleshooting stop
messages here:
http://aumha.org/win5/kbestop.htm
Thanks for your reply.
As far as the content being downloaded from itunes---consisted of different podcasts and also on a separate occasion-the tv show Heroes complete season on ITUNES..So I would guess the error has nothing to do with the content being downloaded.
The ITUNES installation for both computers was from the same itunes download file on this website on apples itunes free download.
I did not write down the most recent stop numbers and no drivers seemed to be named on the blue screen from what I could tell, but I guess I could be missing something...
From a previous crash with the BSOD- the error message listed was this: STOP: 0x00000050 (0xbad0b158, 0x00000000, 0x8056ea22, 00000002)
not sure if this helps maybe figure out the cause of this or not.
Maybe this will help get to the bottom of this.
Thanks -
Itunes crashes when store is opened
Hello Support,
I'm running Itunes on WIN64. Currently Itunes (Updated) has stopped working in the last few weeks i think, it was crashing at startup but i followed someones suggestion to fix this (I think it was deleting the SC Info files) and it worked, but now i can't get the Itunes store to load, while loading it stops responding. I was wondering if there is anyway to fix this?
Thanks, JohnPlease Delete this thread. I found the answer (FIX), i fully re installed Itunes from the directions i used on your website. Thanks very much amen
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TS1702 iTunes Crashes Trying To Access Device Apps?
Hi, I've connected my 4s to iTunes, but every time I select the device and click on Apps then iTunes stops working, locks up, and I get the message 'A problem caused the program to stop working correctly' and I can then only close program. Any advice pls?
I've loaded latest version of iTunes, iOS on the device, and restarted the lot a couple times, problem persists.I have exactly the same issue, I can go into all other tabs but the moment I click on the apps tab it crashes and displays "iTunes quit unexpectedly. Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple."
Report includes this info :-
Process: iTunes [23735]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 11.1.1 (11.1.1)
Build Info: iTunes-1111011001001011~1
Code Type: X86 (Native)
Parent Process: launchd [257]
Date/Time: 2013-10-17 16:35:24.200 +0100
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 234 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 16 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: CA025A80-D54D-453C-B69A-DB233BE1312C
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread
Thread 0 Crashed: iTunes main Dispatch queue: com.apple.main-thread
0 com.apple.iTunes 0x00d2d5fa 0x1000 + 13813242
1 com.apple.iTunes 0x00d2dc65 0x1000 + 13814885
2 com.apple.iTunes 0x0081bfee 0x1000 + 8499182
3 com.apple.iTunes 0x0081c06a 0x1000 + 8499306
4 com.apple.iTunes 0x001bf92b 0x1000 + 1829163
5 com.apple.iTunes 0x001bf818 0x1000 + 1828888
6 com.apple.iTunes 0x001bf731 0x1000 + 1828657
7 com.apple.iTunes 0x000fc93a 0x1000 + 1030458
8 com.apple.iTunes 0x000fbcfe 0x1000 + 1027326
9 com.apple.iTunes 0x000c84d5 0x1000 + 816341
10 com.apple.iTunes 0x00915503 0x1000 + 9520387
11 com.apple.iTunes 0x000c81e1 0x1000 + 815585
12 com.apple.iTunes 0x000fb47f 0x1000 + 1025151
13 com.apple.iTunes 0x000fda81 0x1000 + 1034881
14 com.apple.iTunes 0x00817a89 0x1000 + 8481417
15 com.apple.iTunes 0x00817a1a 0x1000 + 8481306
16 com.apple.iTunes 0x00d226f4 0x1000 + 13768436
17 com.apple.iTunes 0x00d290b2 0x1000 + 13795506
18 com.apple.iTunes 0x00d282f1 0x1000 + 13791985
19 com.apple.iTunes 0x009dc81f 0x1000 + 10336287
20 com.apple.iTunes 0x009dcbf7 0x1000 + 10337271
21 com.apple.iTunes 0x0012cdf9 0x1000 + 1228281
22 com.apple.iTunes 0x0014ff04 0x1000 + 1371908
23 com.apple.iTunes 0x001368a9 0x1000 + 1267881
24 com.apple.AppKit 0x996da253 -[NSApplication run] + 917
25 com.apple.iTunes 0x0017a818 0x1000 + 1546264
26 com.apple.iTunes 0x0017a689 0x1000 + 1545865
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9a30f382 kevent + 10
1 libSystem.B.dylib 0x9a30fa9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x9a30ef59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9a30ecfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9a30e781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9a30e5c6 start_wqthread + 30
Thread 2: Dispatch queue: com.apple.root.default-priority
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.mobiledevice 0x179b880b __thr_AMRegisterForCallbacks + 243
6 libSystem.B.dylib 0x9a30ecf2 _dispatch_worker_thread2 + 228
7 libSystem.B.dylib 0x9a30e781 _pthread_wqthread + 390
8 libSystem.B.dylib 0x9a30e5c6 start_wqthread + 30
Thread 3:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00135b8c 0x1000 + 1264524
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 ??? 0x028d159f 0 + 42800543
3 libSystem.B.dylib 0x9a316259 _pthread_start + 345
4 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x9a316aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9a31675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x9a3183f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0001637e 0x1000 + 86910
4 com.apple.iTunes 0x00015c34 0x1000 + 85044
5 com.apple.iTunes 0x00015a3b 0x1000 + 84539
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 6: com.apple.CFSocket.private
0 libSystem.B.dylib 0x9a307ac6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x96e7cc53 __CFSocketManager + 1091
2 libSystem.B.dylib 0x9a316259 _pthread_start + 345
3 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x9a30e412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9a30e9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9a30e5c6 start_wqthread + 30
Thread 8:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00024c2a 0x1000 + 146474
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x9a316aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9a31675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x9a3183f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0001637e 0x1000 + 86910
4 com.apple.iTunes 0x00024b35 0x1000 + 146229
5 com.apple.iTunes 0x00024a8a 0x1000 + 146058
6 com.apple.iTunes 0x0012aea8 0x1000 + 1220264
7 com.apple.iTunes 0x0012ae7c 0x1000 + 1220220
8 com.apple.iTunes 0x0000641a 0x1000 + 21530
9 libSystem.B.dylib 0x9a316259 _pthread_start + 345
10 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.iTunes 0x00129242 0x1000 + 1212994
3 libSystem.B.dylib 0x9a316259 _pthread_start + 345
4 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x9a36131e accept$UNIX2003 + 10
1 com.apple.iTunes 0x00c6e007 0x1000 + 13029383
2 com.apple.iTunes 0x00c529bb 0x1000 + 12917179
3 com.apple.iTunes 0x00c528fe 0x1000 + 12916990
4 com.apple.iTunes 0x0000641a 0x1000 + 21530
5 libSystem.B.dylib 0x9a316259 _pthread_start + 345
6 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x9a36131e accept$UNIX2003 + 10
1 com.apple.iTunes 0x00c6e007 0x1000 + 13029383
2 com.apple.iTunes 0x00c529bb 0x1000 + 12917179
3 com.apple.iTunes 0x00c528fe 0x1000 + 12916990
4 com.apple.iTunes 0x0000641a 0x1000 + 21530
5 libSystem.B.dylib 0x9a316259 _pthread_start + 345
6 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00135b8c 0x1000 + 1264524
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00135b8c 0x1000 + 1264524
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00135b8c 0x1000 + 1264524
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00135b8c 0x1000 + 1264524
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 17:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00135b8c 0x1000 + 1264524
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 18:
0 libSystem.B.dylib 0x9a307ac6 select$DARWIN_EXTSN + 10
1 com.apple.AirTrafficHost 0x1a4dae0e _readDictionary + 254
2 com.apple.AirTrafficHost 0x1a4db716 ATProcessLinkCopyMessageFromChild + 209
3 com.apple.AirTrafficHost 0x1a4da1c7 ATHostConnectionReadMessage + 78
4 com.apple.iTunes 0x002c9ddd 0x1000 + 2919901
5 com.apple.iTunes 0x0000641a 0x1000 + 21530
6 libSystem.B.dylib 0x9a316259 _pthread_start + 345
7 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 19:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00135b8c 0x1000 + 1264524
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 20:
0 libSystem.B.dylib 0x9a30e412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9a30e9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9a30e5c6 start_wqthread + 30
Thread 21:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00135b8c 0x1000 + 1264524
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 22:
0 libSystem.B.dylib 0x9a2e8b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9a3166e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9a3455a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.iTunes 0x000163c9 0x1000 + 86985
4 com.apple.iTunes 0x00cd2589 0x1000 + 13440393
5 com.apple.iTunes 0x00cd260f 0x1000 + 13440527
6 com.apple.iTunes 0x0002d4f6 0x1000 + 181494
7 com.apple.iTunes 0x0000641a 0x1000 + 21530
8 libSystem.B.dylib 0x9a316259 _pthread_start + 345
9 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 23:
0 libSystem.B.dylib 0x9a316aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9a31675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x9a3183f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.CoreVideo 0x969326fe CVDisplayLink::runIOThread() + 1016
4 com.apple.CoreVideo 0x969322ea startIOThread(void*) + 156
5 libSystem.B.dylib 0x9a316259 _pthread_start + 345
6 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 24:
0 libSystem.B.dylib 0x9a2e8b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9a3166e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9a3455a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.iTunes 0x000163c9 0x1000 + 86985
4 com.apple.iTunes 0x00cd2589 0x1000 + 13440393
5 com.apple.iTunes 0x00cd260f 0x1000 + 13440527
6 com.apple.iTunes 0x0002d4f6 0x1000 + 181494
7 com.apple.iTunes 0x0000641a 0x1000 + 21530
8 libSystem.B.dylib 0x9a316259 _pthread_start + 345
9 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 25:
0 libSystem.B.dylib 0x9a3260d6 recvfrom$UNIX2003 + 10
1 libSystem.B.dylib 0x9a345eab recv$UNIX2003 + 54
2 com.apple.mobiledevice 0x17997e7c AMDServiceConnectionReceive + 185
3 com.apple.iTunes 0x009d69ae 0x1000 + 10312110
4 com.apple.iTunes 0x009db44e 0x1000 + 10331214
5 com.apple.iTunes 0x009db335 0x1000 + 10330933
6 com.apple.iTunes 0x00d0f6eb 0x1000 + 13690603
7 com.apple.iTunes 0x00d0f73d 0x1000 + 13690685
8 com.apple.iTunes 0x006e4812 0x1000 + 7223314
9 com.apple.iTunes 0x006e7e96 0x1000 + 7237270
10 com.apple.iTunes 0x006e7dd4 0x1000 + 7237076
11 com.apple.iTunes 0x0002d56c 0x1000 + 181612
12 com.apple.iTunes 0x0000641a 0x1000 + 21530
13 libSystem.B.dylib 0x9a316259 _pthread_start + 345
14 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 26:
0 libSystem.B.dylib 0x9a2e8b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9a3166e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9a3455a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.iTunes 0x000163c9 0x1000 + 86985
4 com.apple.iTunes 0x00cd2589 0x1000 + 13440393
5 com.apple.iTunes 0x00cd260f 0x1000 + 13440527
6 com.apple.iTunes 0x0002d4f6 0x1000 + 181494
7 com.apple.iTunes 0x0000641a 0x1000 + 21530
8 libSystem.B.dylib 0x9a316259 _pthread_start + 345
9 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 27:
0 libSystem.B.dylib 0x9a2e8b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9a3166e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9a3455a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.iTunes 0x000163c9 0x1000 + 86985
4 com.apple.iTunes 0x00cd2589 0x1000 + 13440393
5 com.apple.iTunes 0x00cd260f 0x1000 + 13440527
6 com.apple.iTunes 0x0002d4f6 0x1000 + 181494
7 com.apple.iTunes 0x0000641a 0x1000 + 21530
8 libSystem.B.dylib 0x9a316259 _pthread_start + 345
9 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 28:
0 libSystem.B.dylib 0x9a2e8b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9a3166e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9a3455a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.iTunes 0x000163c9 0x1000 + 86985
4 com.apple.iTunes 0x00cd2589 0x1000 + 13440393
5 com.apple.iTunes 0x00cd260f 0x1000 + 13440527
6 com.apple.iTunes 0x0002d4f6 0x1000 + 181494
7 com.apple.iTunes 0x0000641a 0x1000 + 21530
8 libSystem.B.dylib 0x9a316259 _pthread_start + 345
9 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x1ae7dd90 ebx: 0x1f848800 ecx: 0x00000000 edx: 0x1ae7dd90
edi: 0x00000000 esi: 0x1ae7dd98 ebp: 0xbffff058 esp: 0xbfffecb0
ss: 0x0000001f efl: 0x00010246 eip: 0x00d2d5fa cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0x160efc7 com.apple.iTunes 11.1.1 (11.1.1) <923BA9C1-FBA4-38E4-8571-FE0928F120BD> /Applications/iTunes.app/Contents/MacOS/iTunes
0x18d5000 - 0x1955ff3 com.apple.iTunes.iPodUpdater 10.7 (10.7) <333A1D17-B588-3D2A-A33C-F631E12A1BFF> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x1988000 - 0x19adff7 com.apple.avfoundationcf 2.0 (60.1) <2D4DFC71-1195-4549-658B-7295F37AAEC3> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF
0x19d5000 - 0x1baefff com.apple.iad.iAdCore 1.0 (1) <FB3D2B70-98FD-3C8D-8367-0B201C5B7090> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re
0x1c65000 - 0x1c6aff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x1c70000 - 0x1f4cfe7 +libgnsdk_dsp.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <E468D2B0-295A-D520-C02A-5383413B5DDE> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
0x1f6e000 - 0x1fa1fe7 +libgnsdk_musicid.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <F6487E48-3B93-7C89-7734-85600749661D> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
0x1fae000 - 0x2078fe7 +libgnsdk_sdkmanager.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <70001144-C144-B6D7-3CA9-836ACD97CE9F> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
0x208f000 - 0x20d1fe7 +libgnsdk_submit.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <AB1597CE-FBAC-6C05-330E-879EDD036C94> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
0x20d6000 - 0x211bff7 com.apple.CoreMedia.AVCFSupport 1.0 (705.24.4) <FAEC8CE1-BF17-B566-38E3-98E97C2403CE> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/CoreMedia.fr amework/Versions/A/CoreMedia
0x213a000 - 0x24a5ff3 com.apple.MediaToolbox.AVCFSupport 1.0 (705.24.4) <B801EFCB-07D9-2A94-9E7A-530AD7E892AA> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/MediaToolbox .framework/Versions/A/MediaToolbox
0x250a000 - 0x284afeb com.apple.VideoToolbox.AVCFSupport 1.0 (705.24.4) <A4DBF709-3753-2F20-B20D-1D5DB80F3997> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/VideoToolbox .framework/Versions/A/VideoToolbox
0x1412b000 - 0x14dd7fe0 com.apple.CoreFP 2.5.16 (2.5.16) <BEC06EE8-8AAB-32CC-B411-11BCC8AC3026> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
0x170d6000 - 0x170d7ff7 com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x170dc000 - 0x170e0ff3 com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <E9CB576C-283B-1DB2-0C69-E7C914BD7922> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0x170e5000 - 0x170ebff7 com.apple.audio.AppleHDAHALPlugIn 2.0.5 (2.0.5f14) <38E3C1A4-84E4-C105-B55F-8FC4C154036D> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x17257000 - 0x172affff +com.DivXInc.DivXDecoder 6.8.4.3 (6.8.4) <26A406B3-E4BC-C6FF-8F28-A99FFEB5CF2D> /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0x172d3000 - 0x172d6ff3 +com.divx.divxtoolkit 1.0 (1.0) /Library/Frameworks/DivX Toolkit.framework/Versions/A/DivX Toolkit
0x172db000 - 0x1740cff7 com.apple.CoreADI 1.34.0 (1.34.0) <1CF8B1A3-5C56-3B68-AD9D-D7FF915D9144> /System/Library/PrivateFrameworks/CoreADI.framework/CoreADI
0x17440000 - 0x17445ff7 com.apple.QuartzComposer.iTunesPlugIn 1.2 (16) <8511A037-AFDE-5D1A-67DA-1B4837432D85> /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer
0x17925000 - 0x17a0fff0 com.apple.mobiledevice 710 (710) <35441811-BA51-3BAF-B22A-30C16ECB7AC0> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
0x17a60000 - 0x17c46fef com.apple.audio.codecs.Components 2.0.4 (2.0.4) <5D32DF8D-C577-EB6B-72FA-1ABDF1CED762> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0x1a4d8000 - 0x1a614fe7 com.apple.AirTrafficHost 330 (330) <B3B15DC6-84F8-3B31-A967-3D41AA967BE2> /System/Library/PrivateFrameworks/AirTrafficHost.framework/AirTrafficHost
0x1b100000 - 0x1b21bfe3 com.apple.AppleGVAFramework 1.2.44 (1.2.44) <6595EE22-663F-68BF-D349-15A79D6A9046> /System/Library/PrivateFrameworks/AppleGVA.framework/AppleGVA
0x1b32c000 - 0x1b4a5ff7 GLEngine ??? (???) <76C922AA-A4A7-2835-537B-17F316AD95F6> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x1b57f000 - 0x1b5a3fe7 GLRendererFloat ??? (???) <F19DDBE8-1DF6-6618-F554-0E81ED85CE67> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x1cc6e000 - 0x1d073fe7 libclh.dylib 3.1.1 C (3.1.1) <15AD52DD-FC3F-305E-5C31-699329E8FDE1> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
0x70000000 - 0x700cbfff com.apple.audio.units.Components 1.6.5 (1.6.5) <412DBD1B-E9B5-E67C-99E4-820BF38239AC> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x8f0c6000 - 0x8f811fff com.apple.GeForceGLDriver 1.6.36 (6.3.6) <3BB341B6-11A7-38AD-10A3-F89506FD40D4> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDrive r
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <1C06ECD9-A2D7-BB10-AF50-0F2B598A7DEC> /usr/lib/dyld
0x90003000 - 0x900bbfeb libFontParser.dylib ??? (???) <D2D0C922-5ED1-3AE9-6F99-707C74DF3E62> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x900bc000 - 0x9019cfe7 com.apple.vImage 4.1 (4.1) <D029C515-08E1-93A6-3705-DD062A3A672C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x901d2000 - 0x901d2ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x901d3000 - 0x901e8fff com.apple.ImageCapture 6.1 (6.1) <B909459A-EAC9-A7C8-F2A9-CD757CDB59E8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x90202000 - 0x90210fe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib
0x90211000 - 0x902acfe7 com.apple.ApplicationServices.ATS 275.19 (???) <2E83B3E9-AF39-36FC-5D05-CC1E952098AB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x902ad000 - 0x902b5ff7 com.apple.DisplayServicesFW 2.3.3 (289) <828084B0-9197-14DD-F66A-D634250A212E> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x902b6000 - 0x902c6ff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
0x902ca000 - 0x905eaff3 com.apple.CoreServices.CarbonCore 861.39 (861.39) <5C59805C-AF39-9010-B8B5-D673C9C38538> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x905eb000 - 0x9067dfe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x9067e000 - 0x90784ff3 com.apple.DiskImagesFramework 10.6.8 (289.1) <49B23766-6397-6F59-E287-3B2535FBD79B> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x90785000 - 0x907e9ffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x907ea000 - 0x907feffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x907ff000 - 0x908a7ffb com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x908a8000 - 0x908acff7 libGFXShared.dylib ??? (???) <09540618-2ED1-72C4-61CB-938B35927568> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x908ad000 - 0x908b4ff3 com.apple.print.framework.Print 6.1 (237.1) <F5AAE53D-5530-9004-A9E3-2C1690C5328E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x908b5000 - 0x90a37fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <60FF302E-5FAE-749B-BC70-0496DC2FBF2D> /usr/lib/libicucore.A.dylib
0x90a38000 - 0x90a7cff3 com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x90a85000 - 0x90accffb com.apple.CoreMediaIOServices 140.0 (1496) <DA152F1C-8EF4-4F5E-6D60-82B1DC72EF47> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x90acd000 - 0x90b0aff7 com.apple.SystemConfiguration 1.10.8 (1.10.2) <50E4D49B-4F61-446F-1C21-1B2BA814713D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x90b0b000 - 0x90b61ff7 com.apple.MeshKitRuntime 1.1 (49.2) <CB9F38B1-E107-EA62-EDFF-02EE79F6D1A5> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itRuntime.framework/Versions/A/MeshKitRuntime
0x90b62000 - 0x911ddff7 com.apple.CoreAUC 6.11.03 (6.11.03) <42B31B0F-18F9-29D2-A67C-7B81A47F6D67> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x911de000 - 0x912a9fef com.apple.CoreServices.OSServices 359.2 (359.2) <7C16D9C8-6F41-5754-17F7-2659D9DD9579> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x912c3000 - 0x913f0ffb com.apple.MediaToolbox 0.484.60 (484.60) <A7FE2739-64A7-40EB-A6E7-69FBCE3C87D4> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
0x913f1000 - 0x913fbfe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x9147c000 - 0x914a0ff7 libJPEG.dylib ??? (???) <50E17B4D-63D6-24D3-702F-6A6E912A55EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x914a1000 - 0x9153efe3 com.apple.LaunchServices 362.3 (362.3) <15B47388-16C8-97DA-EEBB-1709E136169E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
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0x99557000 - 0x995a4feb com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
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ITunes crashing while importing from CD
I am a very new first-time iPod owner and am very frustrated by iTunes crashing with an access violation while importing from CD.
This has happened with a number of different and brand new CDs and it will import a number of tracks but then falls over. If I try to just import the particular track it will crash again but other tracks are imported OK. However if I drag and drop the same track from a windows explorer view into iTunes it will then import fine without crashing.
Any suggestions? OS is XP Pro. PC is Athlon 64 Dual Core with 1GB RAM. iTunes v 6.0.1.3
PeterI seem to be having the same problem. I insert the cd and it reads it fine. I click to import and iTunes locks up. I use task manager to close iTunes and system is still bogged down. I have paid several people $$ and they don't seem to know the problem. There has to be a conflict somewhere but where?
Last person to help suggested that I use WinAmp to rip the cd and THEN import to iTunes.
Hubby has a Creative Labs MP3 and ripped 100+ cd's prior to iTunes installation with no problem.
Can anybody out there help? -
My itunes crashes when I leave it on overnight
I recently built a new computer and donwloaded the latest itunes. Im running 7 64 bit and every time i leave my itunes on to listen to music while I sleep my computer crashes. This is the only time it does. If i dont have itunes running my computer stays just fine all night.
I have exactly the same problem: have done all the uninstall&reinstall suggested by many posts.
I've started with a complete fresh copy of iTunes, with new music library.
Whenever i click Preferences, iTunes crashes.
My system is Windows 8.1, latest updates installed. -
ITunes crashes whenever I try to access the store?
I have Windows 7 and the latest version of iTunes. Upon startup, iTunes prompts me to sign in twice, and closing the first prompt will only have the second one brought up seconds later. Signing in has the same effect. This is annoying, but not the important part.
The important part is that whenever I try to access to iTunes Store, signed in or not, iTunes crashes.
These are the Problem Details from my Control Panel's Action Center.
Source
iTunes
Summary
Stopped working
Date
1/10/2012 7:22 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.5.2.11
Application Timestamp: 4ee0844d
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.6195
Fault Module Timestamp: 4dcddbf3
Exception Offset: 00026b72
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 120b
Additional Information 2: 120bdb72e9a6d6f0a000b4d65aba8676
Additional Information 3: c6ef
Additional Information 4: c6effd93d30ef9cd3bb24cdc11fc6d8c
Extra information about the problem
Bucket ID: 2632024235
Thank you for any help.I'm sorry, but it still doesn't work. I deleted all Apple software off my computer and redownleaded the latest version of iTunes, but when I tried to sign in I still got this error:
Source
iTunes
Summary
Stopped working
Date
1/11/2012 4:15 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.5.2.11
Application Timestamp: 4ee0844d
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.6195
Fault Module Timestamp: 4dcddbf3
Exception Offset: 00026b72
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: efd8
Additional Information 2: efd88cbfd00a9ce0b0d647b39da62ec8
Additional Information 3: 8aaa
Additional Information 4: 8aaa4df80c1c69cc54d9f7ecd1699852
Extra information about the problem
Bucket ID: 2632024235
Any suggestions? -
Itunes crashing at startup while trying to access Itunes Store
Hey all, below is a reply I wrote in another thread. I found a workaround to this issue that's working for me.. thought I'd also create this new thread... hopefully will work for you too until (hopefully) Itunes update/patch fixes the issue.
Hello, bump for me on this really annoying issue. Running Windows 7 SP1, fully updated drivers. Using latest Itunes, 10.7.0.21. Just like the others, every time I try to open Itunes, the Itunes store seems like it's trying to load.. and then I inevitably get the "Itunes has stopped working.. Windows is checking.. blah blah" and then crash. I have tried every fix I could find on these and other forums:
1. Uninstalled/Reinstalled all Apple software as per http://support.apple.com/kb/HT1925 along with CCleaner to clean up any registry issues (after uninstall/before reinstall of course). DIDN'T WORK.
2. Did the winsock reset listed here https://discussions.apple.com/message/17412059#17412059. DIDN'T WORK.
3. Corrupt User Profile (Kernalbase.dll) Issue: Did the renaming of corrupt Itunes folder listed here http://social.technet.microsoft.com/Forums/en-HK/w7itprogeneral/thread/be53aac5- c560-478a-9598-e0c6a33d9da7 and that worked the FIRST time after renaming the folder to Itunes.old.. i.e. opening Itunes after doing this was successful and thus created a new Itunes folder. However, after closing itunes and reopening.. I was right back to square one.. Itunes crashing. (This did "work" partially so probable that issue has something to do with Corrupt Itunes User Profile??) Ultimately, DIDN'T WORK.
*BTW, I also did a Run Diagnostics from the help menu of Itunes and got 3 green lights for network connectivity.. one of which is of course "Secure link to Itunes store verified". So Itunes is telling me it seems to be communicating fine with Itunes Store.
There's nothing else that I can see to do short of reinstalling Windows... which I really don't want to do.
HOWEVER, after some trial and error, I found a weird little workaround. It seems like the crash is happening upon the initial attempt by Itunes to connect to the Itunes store. Here's what I did:
1. After opening Itunes (and the initial opening event is so that Itunes tries to connect to Itunes Store -- this will happen if the last page you were on the last time you closed Itunes was Itunes Store), QUICKLY click on "Music" (or any other "offline" library) on the left upper pane of Itunes. This will take you to your Music library and Itunes will STOP trying to connect automatically to Itunes store. So now, Itunes is open at least. Note: Others have mentioned correctly that if you open Itunes with your internet connection off, it will at least allow you to open Itunes b/c Itunes doesn't try to open Itunes Store if you're offline. My workaround accomplishes the same thing while still being connected to the internet.
2. Now, if you now click on "Itunes Store" directly, it WILL CRASH as per usual.
3. Instead, click on "Purchased" which is directly under "Itunes Store". Click ok to the pop-up. Then, on the bottom right of the screen, click on "Download Previous Purchases". This will open the previous purchases page which is actually WITHIN the Itunes store. If you look at the left pane, Itunes Store will now actually be highlighted. You're now in the Itunes store.. just via the "sidedoor" if you will. You will also now see all the usual Itunes Store categories along the top of this page like the Home Icon, music, movies, tv, apps, etc. etc. Click on the Home Icon (music, movies, whatever) and VOILA, it will open Itunes store without crashing!
4. Now that you're "in", you can jump around freely during THIS session. IE, you can freely go back and forth from looking at your left-pane offline music library, movies, apps, whatever.. and click on Itunes Store in the left pane and Itunes will not crash... you know, how Itunes normally works!
5. When you're done using Itunes just make sure the last screen you use before you close Itunes is "Music" or some such. That way, you won't have to do the "quickly hit Music" the next time you use Itunes. It will automatically just go to the offline Music library and not try to access the Itunes Store. Then, just repeat step 3 and you'll be "in" again.
I really hope this workaround works for you until Apple updates/patches Itunes for those of us that are having this issue. If it keeps working for me, I'm gonna live with it until the next Itunes version update hopefully resolves this issue.
OH! PS. I'm also having the Apple Software Update issue mentioned here https://discussions.apple.com/thread/4040994?start=60&tstart=0. I have no idea how to solve this.. wondering if it's related to the Itunes crashing issue. I'm also getting the error message when trying to update quicktime from the help menu here https://discussions.apple.com/message/19392457#19392457.Did not get any responses - so did some digging and found the answer myself in other discussions.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
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