Itunes crashes on Vista

i have just installed itunes 7.3.1.3 everytime i start itunes it crashes. below is the error message i get
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 7.3.1.3
Application Timestamp: 468d6b77
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00062086
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 7177
Additional Information 1: adad
Additional Information 2: 824eafd2194536d332f3f73d49ac23c5
Additional Information 3: 1fc8
Additional Information 4: 58f15a09f787b376461bafab0146b137
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
i have uninstalled-reinstalled itunes several times yet no luck. and this occurs when i connect my ipod

I read somewhere on the Apple site that you have to download a security update from Microsoft in order to prevent problems between the ipod and vista so I would try that if you haven't already.

Similar Messages

Itunes crashing on vista 32 bit after 10.6 upgrade

Have a 32 Bit Vista Laptop with almost nothing on it other than itunes. When itunes is started it comes up to the login screen and immediately says it has stopped working and closes. Have done the whole uninstall and reinstall including bonjour, apple updates and so forth with no luck. Will not let me start in safe mode.
The error in the event viewer is as follows:
2904539861
1
APPCRASH
None
0
iTunes.exe
10.6.1.7
4f71aced
ntdll.dll
6.0.6002.18541
4ec3e3d5
80000003
0004878e
C:\Users\Barbara\AppData\Local\Temp\WERB75D.tmp.version.txt
C:\Users\Barbara\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report06b8d9f a
Looking for guidance, any help appreciated.

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

ITunes Crashing PC / Won't Close

So I've been having problems with iTunes crashing my Vista PC when watching videos. It has also been crashing on exit even without watching videos. My laptop was recently haveing other issues so I had to reinstall XP. Long story short, on a freshly installed XP with all available updates and no other software iTunes is not closing. I'm using the latest version of iTunes and there are absolutely nothing in the library. When closing the iTunes window, the window does go away, but iTunes.exe continues to run. Also it starts consuming 100% of CPU time until I end the task. I wanted to see if it would ever stop so I left it alone for 24 hours and it was still running. Any help would be greatly appreciated.

I have a similar problem. iTunes crashes/hangs up every time I try and close the thing. It seems MANY people have this problem come up, but there are no answers posted that I can find yet.
Very frustrating Apple.

ITunes crashes on startup (7.4.3.1 and previous versions on Vista 32Bit)

Deleting/moving the itunes library files (iTunes Music Library.xml and iTunes Library.itl) makes it work fine which leads me to believe it crashes when loading the playlist. But not always!
iTunes crashes on startup on my vista 32bit.
Even after I upgraded to 7.4.3.1 and reinstalled iTunes several times.
I've also tried reinstalling quicktime and selecting "Repair" to no avail.
Running it in XP2 compatibility mode doesn't help.
Disabling Aero doesn't help.
Whether or not my iPhone is plugged in or not seems to make no difference.
This is the error msg.
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 7.4.3.1
Application Timestamp: 46f9e539
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00062613
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Information 1: 3121
Additional Information 2: cd54b1815dd1a98f8c82cbbbae6b50f8
Additional Information 3: cfbc
Additional Information 4: 4370a065bc45e009ac3228b1173ce35a

Crashes on windows xp pro sp2 as well.
A whole night wasted trying to trouble-shoot this bogus software.
Ipod touch returns to best-buy tomorrow.
Never to buy another apple product.
Love & Kisses.

ITunes on Windows Vista...Crashes Every Time

Hi.
I just purchased an ipod nano and installed itunes on my PC (windows vista). It worked the first time but would crash 1/4 of the way through syncing my library to my ipod.
Now itunes just crashes/freezes/is completely unresponsive as soon as I open it either my clicking the icon or by plugging in the ipod.
Completely unimpressed...I have owned 10+ phones/mp3 players in the past and have never had an issue (hadn't been using itunes) with transferring files, etc.
How do I fix itunes?
I updated Quicktime and iTunes...Quicktime is working fine on its own.

Hello Mariahthomas
Check out the articles below to troubleshooting issues with iTunes not starting for you on your computer. You may have to uninstall iTunes and then reinstall.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Regards,
-Norm G.

Vista 64 bit Itunes crashes on Install (over and over again!)

Does anyone know how I can get the old version of Itunes that worked just fine? The new Itunes download fo Vista 64 bit keeps crashing and I've lost $50 worth of downloads.

Does anyone know how I can get the old version of Itunes that worked just fine? The new Itunes download fo Vista 64 bit keeps crashing and I've lost $50 worth of downloads.

ITunes crashing on Windows vista

Hello,
I just upgraded my itunes for windows vista and it is crashing all the time when I launch it, a windows OS message appears telling me the iTunes tried to reach memory zone dedicated to the OS exclusively, so I turned that feature off, but it keeps failing, please help! it is very very frustrating, may I return to the previous iTunes version ? or what do I need to do ?
Thank You!

Hi,
Disable anti virus software and turn off the Firewall on your PC. Then try syncing.
Carolyn

ITunes Crash Vista 64bits

Hi,
I am using the last iTunes version with Vista x64 without a problem since a month.
But since this morning i cannot log into the music store anymore as soon as the login box asking for my password iTunes crash and i can't do anything to get it working.
I tried to uninstall it, delete all the files related to itunes and/or apple from my hdd and cleaning the registry but no matter what it won't work.
Is there anything i can do ?
Thanks
Here is the windows crashlog :
Faulting application iTunes.exe, version 7.6.2.9, time stamp 0x47efc82f, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x0b930021, process id 0x1158, application start time 0x01c896828fa90f94.
Thank You

Sorry to post again
But is there anyway to solve this stupid problem ?
I really don't know what's going on ...

Vista 32 - iTunes crash

After I synced my iPod earlier today, iTunes crashed, and I thought nothing of it. Now, I can't start the program for any reason. I've un-installed, re-installed, upgraded bonjour, done all of the steps at http://support.apple.com/kb/TS1717 and nothing seems to work. I got it to open once before when I stopped all of my services, however, when my anti-virus, Symantec AntiVirus (which I can't get rid of or I'm denied access to my campus's internet service), bonjour, and 'iPod Service' are running, iTunes crashes before it can even open.
I'm running Vista 32 Home Premium, and this is the first time I've ever had an issue with iTunes or my iPod.
Does anyone have a clue as to why I can't open iTunes?
Message was edited by: evhkwick

If you have completed the troubleshooting method in the link you gave, you should know if your problem is system wide or confined to one account.
Which is it?
Do you get any error message when you try to start iTunes? If not, open your Task Manager and look on the processes tab, do you see iTunes.exe there even though iTunes has not opened?
Also try starting Quicktime, does it work normally? iTunes can not work if Quicktime doesn't.

ITunes Crashes When Opening on Vista

I have installed the latest version of iTunes on my latop (which is a vista) and every time I open iTunes it crashes on me. I have uninstalled and installed iTunes about more than three times and I keep getting the same problem. Does anyone know how to fix this problem?

Hello,
I hope this helps!
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717

ITunes crashing when syncing with my iphone 3gs on a Vista machine post upgrade..have tried the netsch winsock reset but no luck...any ideas?

Upgraded my iTunes to the latest version and upgraded my iPhone 3gs to IOS5. Unable to sync my iPhone with iTunes after upgrade and is getting stuck on Step1. I am running my iTunes on Windows Vista PC and have tried the solution of netsh winsock reset and still no luck.
Also, I am not able to see any of my music on the phone post upgrade, but it shows on iTunes. Again not sure on how to make it appear on my phone. Any help would be much appreciated!!
Cheers,
Kishore

my advice to you is to SWITCH TO SOMETHING BESIDES "VISTA"!!!!!!!!!!!!!

IBOOK - Calibre crashes iTunes on Windows Vista with ePUB

I got a PDF of a book. It doe snot have any DRM. I then converted to EPub using Calibre. The I use the ePub file genrated an dropped into iTues, and everytime I do it, iTunes crashes..Any suggestions of what may i do
Thanks
IpAdJunkie

can you help me find another converter, that can covert pdf to iBOOK.
Do a google search on "pdf to epub" yourself. You will find things like
http://www.epub2go.com/Web/default.aspx
Do you think, if i reinstall itunes from scratch - it will work?
No idea, no reason it should.

Why is itunes crashing when i try to sync my iphone 3g

it was working fine until today. this is what i'm getting from diagnostics:
Microsoft Windows Vista Professional Service Pack 1 (Build 6001)
LENOVO 7763B6U
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 401BC22EBEB75219
Current user is not an administrator.
The current local date and time is 2009-01-18 23:10:43.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {95E45E32-89AF-499C-9927-1FB284B289DB}
Description: Intel(R) Wireless WiFi Link 4965AG
IP Address: 192.168.2.11
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Sun Jan 18 22:00:45 2009
Lease Expires: Wed Jan 21 22:00:45 2009
DNS Servers: 192.168.2.1
192.168.2.1
Adapter Name: {95587D65-9408-4144-8A7F-1FCE5FEE1701}
Description: Intel(R) 82566MM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-01-18 23:07:52.
** iPod/iPhone Connectivity Tests **
iPodService 8.0.2.20 is currently running.
iTunesHelper 8.0.2.20 is currently running.
Apple Mobile Device service 2.12.33.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
XXXX iPhone, running firmware version 2.2
Serial Number: XXXXX
** iPhone/iPod Touch Sync Tests **
One or more sync tests failed.
That's all it says and I can't find out anywhere what to do. Does anyone have any advice? Thanks

My iTunes keeps crashing when I try to sync my iPhone as well as when I try downloading the newest iPhone upgrade 2.2.1. I just tried to restore my iPhone and once again iTunes crashed (at around 224MB into the download of the upgrade).
I've restarted my iPhone.
Restarted my iMac.
Re-installing iTunes.
Tried installing iTunes 8.0.1 (instead of 8.0.2).
Created a new user to check if that was the problem.
All with no success.
Any help would be much appreciated.

Itunes crashing at startup while trying to access Itunes Store

Hey all, below is a reply I wrote in another thread. I found a workaround to this issue that's working for me.. thought I'd also create this new thread... hopefully will work for you too until (hopefully) Itunes update/patch fixes the issue.
Hello, bump for me on this really annoying issue. Running Windows 7 SP1, fully updated drivers. Using latest Itunes, 10.7.0.21. Just like the others, every time I try to open Itunes, the Itunes store seems like it's trying to load.. and then I inevitably get the "Itunes has stopped working.. Windows is checking.. blah blah" and then crash. I have tried every fix I could find on these and other forums:
1. Uninstalled/Reinstalled all Apple software as per http://support.apple.com/kb/HT1925 along with CCleaner to clean up any registry issues (after uninstall/before reinstall of course). DIDN'T WORK.
2. Did the winsock reset listed here https://discussions.apple.com/message/17412059#17412059. DIDN'T WORK.
3. Corrupt User Profile (Kernalbase.dll) Issue: Did the renaming of corrupt Itunes folder listed here http://social.technet.microsoft.com/Forums/en-HK/w7itprogeneral/thread/be53aac5- c560-478a-9598-e0c6a33d9da7 and that worked the FIRST time after renaming the folder to Itunes.old.. i.e. opening Itunes after doing this was successful and thus created a new Itunes folder. However, after closing itunes and reopening.. I was right back to square one.. Itunes crashing. (This did "work" partially so probable that issue has something to do with Corrupt Itunes User Profile??) Ultimately, DIDN'T WORK.
*BTW, I also did a Run Diagnostics from the help menu of Itunes and got 3 green lights for network connectivity.. one of which is of course "Secure link to Itunes store verified". So Itunes is telling me it seems to be communicating fine with Itunes Store.
There's nothing else that I can see to do short of reinstalling Windows... which I really don't want to do.
HOWEVER, after some trial and error, I found a weird little workaround. It seems like the crash is happening upon the initial attempt by Itunes to connect to the Itunes store. Here's what I did:
1. After opening Itunes (and the initial opening event is so that Itunes tries to connect to Itunes Store -- this will happen if the last page you were on the last time you closed Itunes was Itunes Store), QUICKLY click on "Music" (or any other "offline" library) on the left upper pane of Itunes. This will take you to your Music library and Itunes will STOP trying to connect automatically to Itunes store. So now, Itunes is open at least. Note: Others have mentioned correctly that if you open Itunes with your internet connection off, it will at least allow you to open Itunes b/c Itunes doesn't try to open Itunes Store if you're offline. My workaround accomplishes the same thing while still being connected to the internet.
2. Now, if you now click on "Itunes Store" directly, it WILL CRASH as per usual.
3. Instead, click on "Purchased" which is directly under "Itunes Store". Click ok to the pop-up. Then, on the bottom right of the screen, click on "Download Previous Purchases". This will open the previous purchases page which is actually WITHIN the Itunes store. If you look at the left pane, Itunes Store will now actually be highlighted. You're now in the Itunes store.. just via the "sidedoor" if you will. You will also now see all the usual Itunes Store categories along the top of this page like the Home Icon, music, movies, tv, apps, etc. etc. Click on the Home Icon (music, movies, whatever) and VOILA, it will open Itunes store without crashing!
4. Now that you're "in", you can jump around freely during THIS session. IE, you can freely go back and forth from looking at your left-pane offline music library, movies, apps, whatever.. and click on Itunes Store in the left pane and Itunes will not crash... you know, how Itunes normally works!
5. When you're done using Itunes just make sure the last screen you use before you close Itunes is "Music" or some such. That way, you won't have to do the "quickly hit Music" the next time you use Itunes. It will automatically just go to the offline Music library and not try to access the Itunes Store. Then, just repeat step 3 and you'll be "in" again.
I really hope this workaround works for you until Apple updates/patches Itunes for those of us that are having this issue. If it keeps working for me, I'm gonna live with it until the next Itunes version update hopefully resolves this issue.
OH! PS. I'm also having the Apple Software Update issue mentioned here https://discussions.apple.com/thread/4040994?start=60&tstart=0. I have no idea how to solve this.. wondering if it's related to the Itunes crashing issue. I'm also getting the error message when trying to update quicktime from the help menu here https://discussions.apple.com/message/19392457#19392457.

Did not get any responses - so did some digging and found the answer myself in other discussions.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.

Itunes crashes when trying to open the devices preferences

itunes crashes when trying to open the devices preferences. I use Mac osX 10.7.3 and iPhone 4s. The iPhone (and iPad) syncs via WLAN but when i try to open the iPhones/iPad Preferences in iTunes iTunes crashes. Any Idea?

Hi there AlexHB123,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
-Griff W.

Itunes crashes on Vista

Similar Messages

Maybe you are looking for