ITunes crashes since new version
Hi,
For some reason, my iTunes crashes everytime I start it.
Windows only says "iTunes has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is availeble", but I don't get any solutions or debug report after it.
It doesn't matter if my iPod Touch is connected or not.
Is there a way to set debug information on? So I get a debug report?
I already reinstalled iTunes, any other ideas/solutions?
Greetz,
Ali
Btw, the .exe says version 9.0.1.8
Similar Messages
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ITunes requires a new version of AMDS.....
Trust me, I know that this has been posted before that I will probably be linked to http://support.apple.com/kb/ts1567 OR http://support.apple.com/kb/ht1925. I have tried both but to no avail.
This has been more recent when I wanted to update my iPod touch to the most current version. So when I went to do that it said that it needed the newest version of iTunes available, I was like "OK" and went to download it. Since there was connection problems (I believe) I had, and mistakenly, clicked more than once on the link. This caused multiple instances of the installer to appear. Then I had closed all of them except the one and tried to install it like normal. Everything had worked out until I had plugged in my iPod touch. Then I got the message of "iTunes requires a new version of AMDS....". I was very confused what this meant, so I went to restart my computer first, then I went and tried to re-install iTunes thinking that maybe something had gone wrong since there was so many different instances of the installer. To no avail, both had been failures. So I went into this deeper and looked around on the Apple discussions and support/knowledge base. I found the two links that I had posted earlier, the first one about restarting the services didn't apply since the service already had the appropriate settings of already running and automatically starting up. Oh, I had forget to mention that I had tried to uninstall and re-install iTunes, but of course I didn't know there was a process to doing that, a specific order. So then after I found that you had to do certain programs first I followed that exactly, but when I had went to uninstall AMDS it did not uninstall. I tried more than once to uninstall it, even when everything else was gone - and yet it stuck around. So I had restarted my computer again thinking that something had went wrong and it is probably uninstalled and my computer just isn't recognizing it..Nope, still there. So now I have iTunes re-installed again and an outdated iPod touch. If someone could please either find out the issue or give me an exact guide (that works!) that would be great.Okay. That rules out some variation of the "Fatal error" issues that have been affecting AMDS uninstalls in some user accounts but not in others.
So the most likely thing to be going wrong here is damage to the AppleMobileDeviceSupport.msi.
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we need to hunt down a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Mobile Device Support* entries, and click "Remove".
Quit out of CleanUp, restart the PC and try reinstalling iTunes 9.2 again. Does the install of AMDS go through properly this time? If so, is your device recognised when you plug her in this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
When I plug my iPhone 4s into my PC, I get a message that says iTunes needs a newer version of Apple Mobile Device Support. It wants me to uninstall both the AMDS and iTunes and then reinstall iTunes. iTunes won't recognize my phone and so I can't synch it. Has anyone else run into this problem recently and how did you resolve it? Thanks!
Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.
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Hi. I was trying to update my Itunes to the newer version but now when I try to install it, it comes up with Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services. How do I fix this?
Hi LyfsGD!
Here is an article that can help you troubleshoot this issue with the Apple Mobile Device Service:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
Thanks for using the Apple Support Communities!
Cheers,
Braden -
I just tried updating ITunes to the new version and it will not completely download and now I get an error message of MSVCR80. Is there a problem with the new iTunes version?
Now ITunes won't open.Help!!!Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features(Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2 -
I tried to update my Itunes to the news version and now it will not open it says it was installed incorrectly I need to know what to do so I don't lose all my music
try with this one
uninstall all the apple application S/w like Quicktime, Bonjour,
apple Device Support, Apple Auto update, Itunes etc from your pc,
Reboot it
Now download a fresh itunes from apple and try installing
Reboot it
If you are having Problem in uninstalling any of the apple application
try 'revo uninstaller' and uninstall all the apple applications
mentioned above -
I recently updated my iTunes to the new version. When I opened it I found that there were no details listed on the SONGS page. On all other pages the relevant pictures/details appear. Although there are no details showing on the songs page, the songs are obviously there as when you click on a line it plays the song that should be listed. Has anyone else had this problem? (I am using a Windows XP Pro system on my Laptop).
Did anyone ever suggest you reset your PRAM?
http://docs.info.apple.com/article.html?artnum=2238
Also might want to try resetting the SMC, although I
doubt there's an issue there.
http://docs.info.apple.com/article.html?artnum=304123
I'm getting tired of people who supposedly know what
they're doing simply guessing that resinstalling the
OS might solve the issue. It's like trying to dissect
a frog with a sledge hammer, and wondering why you
didn't learn anything about anatomy in the process.
These sorts of things, although bizarre, should be
(and probably are) fixable without major surgery.
Thanks for the suggestion... but I think my first question would be why these parameters would need re-setting? This is a new machine... It has never been shut down hard. It is used at most 10 hours per week... mostly using Office 2004 for MAC. I need to figure this out as I will soon need it as a Cs2/CS3 - Aperture workhorse.
I too agree that it is best not to use a sledge when a scalpel is needed... but as a novice to the MAC world I may have been misled by Apple support. I seems to have fixed the symptoms ( some) but appears NOT to have addressed the cause... which is what I am after.
Would TechTool Pro detect a bad HD or RAM?
Thanks.... -
I am hosted by GoDaddy, they have tried helping, re-setting the server, going to private browsing to see if having no cookies improves the problem,
Interesting, they host several websites and email accounts on separate servers, don't think the problem is with them, pretty sure this is new since new version of Mozilla was updated on my system yesterday.OK, but in my ipad, the apple id i have in itues is already the one iwant to have, but th one i used to sin in for i-coud is the other one. Any tip as to how to change the apple id for icloud and any idea how to know what apps i bought with the other apple id so as to delete them from my ipad to avoid being asked to enter another apple id every time they get updated? thanks!
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i am not able to install update or remove itunes and install newer versions,
its stops installing and a windows error is shown
i e :: windows installer service could not be accessed , this could occur if you are running windows installer in safe mode
or windows installer service is not correctly installed
the same error happens if i try to uninstall the itunes from the control panel- remove programmes option
im using windows 7 home basic 64 bit version
this eroor is not happening with any other programmes..
can someone tell me how to solve this issue
thanx
tusharReinstalling iTunes is really daunting task. See
http://www.apple.com/support/iphone/assistant/itunes/#section_6 -
Error: iTunes requires a newer version of Apple Mobile Device Support.
Yesterday, I upgraded to iTunes 9 x64 (running Windows 7). The installation went fine and iTunes seemed to be working great until I plugged in my iPhone. When I plug it in, rather than showing up under my devices, I get an error message popping up:
iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes again.
( picture: http://imgur.com/HdJSx.png )
I have tried to uninstall the Apple Mobile Device Support with little success and tried running the repair for the iTunes install, but I still have failure. I am worried about losing all of my iTunes data if I uninstall - I recently switched over to a different OS installation and copied my iTunes config information (XML docs and stuff) - it kept my library intact, but sneakily reset my iPhone to a way old configuration and deleted most of my data from it.
So... (1) has anyone else run into this and overcome it, and (2) how can I follow the directions [uninstalling/reinstalling] without losing my data, computer authorization with iTunes, etc.?
ThanksOk, here is what seems to have worked for me. I was not able to uninstall AMDS from the control panel, because it was generating a fatal error. I then stopped all apple related services, and then did a repair installation. This allowed me to uninstall AMDS, but when I went to repair Itunes...it didn't reinstall AMDS.
I then uninstalled everything related to Apple, Itunes, Bonjour, Apple software update, Apple application support, the Iphone Configuration utility. I then installed Itunes 9 from the downloaded file, and it opened fine. I then connected my iphone and it synced fine as well. It's downloading the 3.1 firmware now and I will disconnect and reconnect once that is installed to make sure it's all still working.
Hopefully this works for the rest of you.
p.s. I didn't reboot at all during the uninstall of all services and reinstall. -
im trying to sync music from itunes to my iphone from the computer and everytime i go to plug it in a box comes up and says 'itunes requires a new version of apple mobile device support. please unistall both apple mobile device support and intunes. then install itunes again' i have tried installing itunes many times but this keeps popping up. i dont know what i need to do or what im doing wrong??
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
I have just installed the new version of itune (11.1) and it keeps coming up with this message. "itunes requires a newer version of apple mobile device support. Please uninstall both apple mobile device support and itunes and then reinstall itunes." I have done this step 3 times, while following the support steps on how to fully remove all itunes and related programs. I keep getting the same issue.
Also, my computer recognizes my phone but itunes wont. When I try to do a driver update according to the support page it keeps telling me that "The folder specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with windows x64- based systems." On the support page it also suggests trying an alternate folder (program files(x86)/common files/ apple/ mobile device software/ drivers) That doesn't work either.
I am getting extremely frustrated.... Can someone PLEASE help!!!!
I also just upgraded my phone from and iphone4 to an iphone 5c.many thanks. That's also useful to know.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does an iTunes install go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
I could not see photos tab under my iPhone in itunes.I use new version of iTunes
Hi,
I could not see photos tab while connecting my iPhone with iTunes which is new version 11.Kindly help me with this issue.
Regards,
MastermoulyIs iTunes fully expanded? It's the last tab.
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if i buy a game or app from the itunes and a new version of that game or app comes out do i need to buy it again
It depends on how the developer chooses to release the new version. If they release it only as an update to the existing app in the iTunes Store then no, you won't have to buy it again. If they release it as a new app - usually they'll change the name slightly - then you will have to buy it again.
Regards. -
Back in Dec I updated to the new version of Itunes. Since then, I can no longer sync my IPHONE. I have an IPOD that works fine, but the phone is not found on Itunes. I am abled to download pictures to my computer, but I can not sync my music. What can I do?
Click here and install the software.
(71121)
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