ITunes crashes when attempting to play purchased tracks

Hoping someone can help me here. iTunes crashes when attempting to play tracks purchased from the iTunes store. Music imported from CDs still plays fine. They have played preiously but not since downloading and installing 7.0.2.16. QuickTime is up to date and I only have 1 PC authorised. Help!
Dell Dimension 5100 Windows XP Pro

There's another thread on here that suggested re-installing iTunes. That works for me (in that the videos play), but I have to re-install iTunes every time I want to watch them which is a pain. So if anyone has a more permanent fix...

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ITunes crashes when attempting to download purchases. Solutions?

Ever since I installed iTunes on my current Windows 7 computer, I've had a persistent issue involving the program crashing when I attempt to download purchased items. I hav etried re-installing iTunes multiple time, but it has done nothing.
Is there a solution available that I am not aware of?

I just tonight restarted and logged into my Mac after this upgrade being applied. I discover that I am completely unable to play back song samples in the iTunes store. The first time I double-clicked an item, I got the immediate gray-screen "You must restart now." After restarting, I tried again, and this time it didn't even crash gracefully...the top third of my screen display has been overlaid with Linux-level white-on-black text, explaining the Darwin kernel's inability to cope with whatever the f*&k just happened. "Frame not mapped or invalid" was the gist of the message.
Good thing I have my Windows machine here to login and complain...

Fully updated version of iTunes crashes when trying to play purchased video

i am running iTunes on both my macbook pro and my iMac (both Intel). whenever i try to play the Dark Knight digital copy or a purchased video from iTunes, my iTunes crashes and self quits. i have successfully transfered the dark knight to my iPod and it plays fine. i have no clue why i can't watch these videos. also on a side note, the preview option in Finder also crashes my Finder when i try to watch these videos. any answers? thank you!

There's another thread on here that suggested re-installing iTunes. That works for me (in that the videos play), but I have to re-install iTunes every time I want to watch them which is a pain. So if anyone has a more permanent fix...

ITunes crashing when attempting to play video

hi guys! lately, i've been having a major problem with my iTunes. it seems like it crashes everytime i touch the "videos" section (either playing video, editing info of video, etc.), eventually freezing the whole osx and forcing me to shut down my computer via holding down the power button (eeek!). do you guys know where my problem might lie? it is freaking me out because i never thought this kind of thing would happen to a mac! haha any suggestions/help would be GREATLY appreciated! thanks so much!

Usually when you update iTunes it is best to check if there is a QT update too. It appears that when Apple updates iTunes there is some component in QT that also needs to be updated due to changes in the DRM scheme.
MJ

Itunes crashes when attempting to submit CD track names

After importing an Audio CD I update the track names. This has worked perfectly until the most recent upgrade of Itunes.
Steps to consistently cause the crash:
In Itunes, click on Advanced Menu option.
Select 'Submit CD track names'
Enter a more than one character in one of the fields. Doesn't matter which field it always crashes.
Running Windows XP SP3 with all the latest hotfixes,etc.
Crash Report:
Event Type:    Error
Event Source:    Application Error
Event Category:    None
Event ID:    1000
Date:        10/22/2011
Time:        11:43:11 AM
User:        N/A
Computer:    PK
Description:
Faulting application itunes.exe, version 10.5.0.142, faulting module corefoundation.dll, version 1.630.15.0, fault address 0x000015be.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 69 74 75   ure itu
0018: 6e 65 73 2e 65 78 65 20   nes.exe
0020: 31 30 2e 35 2e 30 2e 31   10.5.0.1
0028: 34 32 20 69 6e 20 63 6f   42 in co
0030: 72 65 66 6f 75 6e 64 61   refounda
0038: 74 69 6f 6e 2e 64 6c 6c   tion.dll
0040: 20 31 2e 36 33 30 2e 31    1.630.1
0048: 35 2e 30 20 61 74 20 6f   5.0 at o
0050: 66 66 73 65 74 20 30 30   ffset 00
0058: 30 30 31 35 62 65 0d 0a   0015be..

Same problem here, both on Windows XP SP3 and 32-bit Windows 7 Home Premium.
Here's the error info from iTunes in Windows 7:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    10.5.0.142
Application Timestamp:    4e9243f2
Fault Module Name:    CoreFoundation.dll
Fault Module Version:    1.630.15.0
Fault Module Timestamp:    4e7196ac
Exception Code:    c0000005
Exception Offset:    000015be
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

ITunes suddenly crashes when trying to play purchased music

Everything's been OK (other than iTunes randomly rebuilding my music library every week or so...) I download a song from the music store. It attempts to import it and crashes. I manually find the song and drop it into iTunes, it crashes. I won't even import it. I try to play ANY purchased music, it crashes. I can play non-purchased aac and mp3 files just fine. I'm running itunes 6.0.1

Oh yeah, I forgot to say that i've also trashed my old iTunes and re-installed, and trashed the prefs.

ITunes 7.1 will crash when attempting to play music

Ever since I've upgraded to version 7.1, iTunes crashes whenever I attempt to play music. This also occurs when I try to listen to a song in iTunes Store.
Thanks for any help!
Dell Dimension 8100 Windows XP Pro

are you still at iTunes 7.1.0.59? to check, go "help > about iTunes", and wait for the version number to scroll up from the bottom of the screen.
if you've got a 7.1.0.59, try upgrading to 7.1.1.5:
iTunes 7.1.1.5 installer
do you still get the crash when playing music with that in place?

ITunes 7.1 crashes when attempting to play any music

I have installed, uninstalled & re-installed the 7.1 but everytime I try to play anything iTunes crashes with an undefined error. It will sync with iPod, rip music from my CD's and allow me to access the Music Store. It all seems fine, no errors during install, but it crashes everytime I try ti play any media. Everything was working in version prior.

Hey swhitson,
Try the tips in this article: http://docs.info.apple.com/article.html?artnum=93610 and see if they resolve the issue.
If not, try to reinstall using the steps provided in this article: http://docs.info.apple.com/article.html?artnum=93976
Jason

Itunes crashes when trying to play videos

My itunes will not play any video (movies, music videos, previews in itunes, etc). It crashes and shuts down itunes every time i try. any ideas or help? I have uninstalled and reinstalled the latest version of itunes already. They will play in quicktime, just not in itunes. They movies i have in itunes are a mix of digital downloads and movies bought from itunes store. They worked a few deays ago, and after the new software update, they no longer will.

It didn't work for me. I open itunes 10.7 and try to play Schindler's List HD which is an iTunes digital download I got when I purchased the movie and voila! iTunes crashes harder than a NASCAR driver trying to close the distance. I can't play this movie in VLC, DIVX, Windows Media Player, iTunes, nothing. I also have Bourne Legacy HD with same issues. Can't play movies that are HD. Any help here would be great.

ITunes crashes while trying to play purchased protected music

When I try to play a purchased song that is protected, iTunes crashes and says iTunes has stopped working. I have another account and the music purchased that is protected with that account works fine though. Both of the accounts have been authorized properly on my computer, but it still wont work.

There's another thread on here that suggested re-installing iTunes. That works for me (in that the videos play), but I have to re-install iTunes every time I want to watch them which is a pain. So if anyone has a more permanent fix...

Itunes quits when trying to play purchased movies from itunes store

Mac OS X 10.4.10 Dual G5 No add ons. Everytime I try to play purchased movies or purchase a movie itunes quits. it seems this began after a recent updates as I noticed the issue when i tried to purchase a movie it downloaded and crashed while processing file. I tried to open a previously purchased movie and crash again. I rebuilt the xml file and cleared preferences. Any ideas?

Hi, did you find an answer to the problem, as I have the same one (with Wiindows 8)

ITunes crashes on attempt to play media with foreign characters

Recently, over the last few versions I have been unable to play any of my media that includes foreign characters, be it Asian characters or accented Roman characters. The fact of the matter is that upon attempting to play a song / audiobook / movie with a foreign character iTunes crashes.
I am using iTunes 10.6.1.7 on Windows 7 64-bit in English (UK) with non-unicode set to Japanese.
Windows crash report:
Problem signature:
Problem Event Name:          BEX
Application Name:          iTunes.exe
Application Version:          10.6.1.7
Application Timestamp:          4f71aced
Fault Module Name:          amip.dll
Fault Module Version:          2.6.7.0
Fault Module Timestamp:          4b63548c
Exception Offset:          000b5954
Exception Code:          c000000d
Exception Data:          00000000
OS Version:          6.1.7601.2.1.0.256.48
Locale ID:          2057
Additional Information 1:          3191
Additional Information 2:          319160cfbcc1295d9ca9b4d448d8f7e3
Additional Information 3:          62c3
Additional Information 4:          62c3b5fb8ab287fc898b342b661d3806
The media with foreign characters syncs with my iPhone okay, and will play without issue on it; just iTunes is unable to play said media on my computer, which is highly frustrating.
I would be appreciative if someone has found and would share any work-around to this problem. Thanks.

I still have no thorough concept on how I have solved this but I suppose if anyone else has encountered this issue I can share how I worked around it:
I changed my windows system non-unicode locale back to its default (English UK).
I then installed Microsoft AppLocale to handle the programs that would be affected.
For experimental reasons I then set my iTunes executable to have Japanese locale through the AppLocale program.
It now operates fine and will play files with foreign characters.
Try it if you experience the problem's I've been having.

ITunes crashes when songs are played.

I've been without iTunes on my work computer for some time, and I miss it dearly. I tried again, hoping maybe a new version was out that would fix the problem. Anyway, here's what's going on and what I've done so far.
When I start iTunes it opens normally and I can move around playlists and such easily. When I go to play music, it plays for maybe ten seconds before coming up with the 'iTunes has encountered a problem and needs to close' message and crashes the program. Looking through the threads the most common solutions have not helped.
- There's no Norton or other software firewall program running.
- I've installed the standalone version of Quicktime.
- I can run quicktime by itself just fine.
- I've done MSCONFIG and unselected everything except the two for iTunes.
Any other ideas on what could be wrong?

gaaaah. i've seen that before once or twice with a pref files problem. (for some reason, itunes can't generate one or the other of them, which can produce similar symptoms to having a damaged preferences file.)
okay, let's try enlisting some additional technical help.
we'll get a crash log from itunes, and send it to so someone who can interpret crash logs.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
generate the crash, collect the crash log, and send it to this email address
in the email:
(1) state the precise version number of itunes that you're using. (go into your "Help > About iTunes" to doublecheck.)
(2) include the URL to this thread so that the person who gets the email has some context, but also give as much information about the context of the crashing as you can.

ITunes crash when trying to play a video

When i try to play one of my tv programs itunes crashes/freezes and i have to open task manager to close it. Im running on win7 and have the lastest verison of QT and ITunes.

Is it giving you an "iTunes has stopped working" error?
If so, let's try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

Help - Itune crash while trying to play purchased video

Itunes will freeze or crash anytime I try to play a tv show or movie purchased off of Itunes. I noticed I'm not the only person with the problem. Maybe Apple can try and fix the problem for its customers ??
I have intalled all the latest drivers and reinstalled Itunes and maniplated Quicktime - I think apple now needs to stop accusing the customers and fix the itunes software -
Thank you

many thanks.
Fault Module Name: QuickTime.qts
Fault Module Version: 7.66.71.0
Okay. let's first try uninstalling and reinstalling your QuickTime. We'll also take a few other explicit precautions, just in case. Best to print out a copy of these instructions, because at one stage of proceedings you won't be able to use a web browser.
Preliminaries
Download and save a copy of the QuickTimeInstaller.exe file from the Apple Website. (Don't run the install on line and don't start the install just yet. get the installer that doesn't mention iTunes.)
http://www.apple.com/quicktime/download/
*Uninstall phase*
Head into your Uninstall a program control panel and uninstall QuickTime.
Next, we'll remove any leftover program files and folders.
In Computer, open your C drive.
Open the "Program Files (x86)" folder.
Right-click on the "QuickTime" folder (if it still exists) and select "Delete".
Go back into your C drive (or whichever drive your operating system is installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
Right-click on the "QuickTime" file (if it still exists) and select "Delete".
Right-click on the "QuickTimeVR" file (if it still exists) and select "Delete".
Empty your recycle bin.
*Reinstall phase*
Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
Now start the reinstall by doubleclicking the QuickTimeInstaller.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to the internet and/or your network.
Does the QuickTime reinstall seem to go through smoothly? If so, try launching iTunes again and trying to play one of the affected videos. Do you still get the same iTunes error, or are the files playing properly now?

ITunes crashes when attempting to play purchased tracks

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